Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hello. Any chance your near to sending out hammock to number 66? Its still winter here (just) and if its a warm hammock like you say, i can only use it here in winter. hope to hear from you soon!
Yes I think we got that updated. I'll confirm via email. Thanks! -danny
Hi Danny & Co, I've sent you an email regarding delivery address updates two weeks ago, but haven't gotten a reply yet. I'm moving to a new address soon so I would appreciate it if you could take a look.
So what number hacker are you up to on delivery, I believed mine said 73. Any etd?
Hi everyone. We had a little snag this week, but more hammocks will definitely be going out this week again. I promise we're doing our best. Joe and Donald I will contact you directly with a timing estimate. Thanks everyone for hanging in there with us! -danny
Same and what’s really tiring is you get ignored after investing faith and $ in them. Can’t even answer a simple question.
where is my hammock?
Could I get a target delivery date please?
Hi Tonya, we did send out an email a little while ago saying that we'd be sending out all the hammocks first, and then start sending blankets and tarps afterward. Clearly, we're more behind than we hoped, but we at least wanted everyone to get a hammock to start using this summer. Again, we apologize for these delays and thank you so much for your patience. I promise we're doing everything we can to get caught up. Best, -danny
Hi Kelly, yes we have shipped now up to almost every backers through 53. Yours is ready, we just need a shipping address from you which we couldn't find anywhere. Can you email that to SuperiorHammock@gmail.com. Thanks! -danny
I'm backer #30 and haven't received my hammock. I see that you mentioned up to #32 have been sent as of July 8th?
Thanks guys. I received my hammock, stuff sack, bug net and suspension straps today. I'm backer 46. Did take me a bit, as first time hammock owner, to figure out the cool new buckle. I'm excited to use it on my next camping trip. Thanks it looks great!
Can you please give an update on the blanket and shelter? When we might expect them. Thanks
I received hammock, bug net, stuff sack, suspension today. Are the tarps shipping separately or did mine get missed? Happy to finally have part of the kit. I must say that communication is less than adequate and the website does not have a "contact us" button. I have sent messages through facebook messenger asking for updates (only after proposed shipping dates have come and gone with nothing) and never received a response. I was disappointed to see ads coming through for "deals" for people to order items before original backers orders were anywhere ready to go out. I have yet to hang the hammock in a tree and I understand that with kickstarter type of projects things come up and impact production and shipping, just wish communication was better and that questions were answered. I also understand there are setbacks and communication is difficult for small companies but more regular updates would have been nice. I hope the tarp has shipped separately. I hope I get an answer.
We did in fact ship out a batch of Superior Hammocks up through Backer #32 this past week. And more will be going out this next week.
Has anyone of the original backers received their product? Just wondering if they have shipped anything.
Sucks man, what happen with the fire? You know this kind of thing won’t makes us upset. But talk to us. Looking forward to getting mine.
What is going on? This has been ridiculous. This was supposed to be sent months ago.
You're absolutely right that our lack of communication is not ok. I'm really sorry that we haven't been on top of it. We will improve in this area, I promise.. We did actually hit a couple last snags just before starting to ship. One involving legal/warning tags that we need on our product for liability reasons. But we have worked through those things..
And we have in fact shipped out the few hammocks. And 20 or more will be going out each week as we put on the final touches like installing ridgelines and making our high quality stuff sacks.
Again, we apologize for the further delays, but the gear is starting to get out there now. I promise we're doing our best. Thanks for your patience!
Ok folks as Cary has said below a few of us are getting a bit concerned with the progress on the hammocks and to find that they are still selling them online but have not honored the original sales with the people who backed them for a start over 9 months ago!
Facebook messages offering free hammocks if you order a superior were sent out on the 7th June but yet I know of not one superior hammock being sent out from original sales.
Communication is just terrible and if you read down the comments here you see Danny promising to be better from way back at the start of the year but yet the communication has got worse!
So come on Danny stand up for the people who put their hard earned cash up front to help you sell your dream and honour your Kickstarter orders as all we see is shipping dates slipping away and still no hammocks
I'm to the point this is not worth it.
I want a complete refund. I'll take my money to a reputable cottage vendor
Hey Kickstarter backers. If you are upset that the product hasn't shipped, start making reviews on Facebook and other sources. If they can't hold to promises we can show them our dissatisfaction.
June has come and is now pretty much. July is upon us. We all understand how much work is being out in this product and we are happy to bear the hiccups with you. However, the lack of communication with you does nothing but make us feel disconnected and wonder what is going on?
Being left in the dark is not fun.
Any update is always welcome and appreciate it.
I'm resonating with the sentiment that is currently on this comments thread.
I have a 9 day adventure coming up in the wilds of Montana in just over a week and was hoping that I would be able to give this hammock a real test. There is still snow on the ground at some of our destinations and was hoping I would have to deal with lying on snow.
So please, I implore you to let us know the status.
I am a pretty early backer and would really love to put this to use before summer has come and gone. Please get this here by Thursday 6/28 before it's too late!
The lack of communication is beyond disheartening at this point for such a costly venture.
I thought it was odd I recieved a Facebook message from your organization on June 6th advertising a free daylight hammock with the purchase of a full hammock. However we don't even get communication here about our previous purchases... poorly handled
Can you update status June 1 has come and gone, thanks
Have the hammocks been shipped? We are heading out to the SHT this weekend and hoped to have it then.
Good evening, Danny.
Just wondering if you did get the hammocks shipped as you'd hoped on Friday.
Sorry to pester, but not that much communication going on and I'm going camping again next weekend. Was hoping part of the new set up may make it in time, or if I should plan to pack my old trusty.
Yes Bugnets will be going out with every hammock!
Thank you Danny, I appreciate the update and am still looking forward to testing out your product and being able to say you've got the best hammock system. I do have one question. When I pledged I did the ultimate pledge and I thought the bugnet was included but in looking at it now it doesn't list the bugnet so basically do I get one of those or not?
Hey guys, I apologize that we haven't been more communicative. There are so many moving parts are here from designing, to sourcing, to production and more.. But I recognize that should have have been much better. But here's the scoop on delivery. We will start shipping hammocks by the end of this month. The goal is to get every Hammock shipped by June 1st so that you can use them on your summer adventures. We are still working on the blankets and tarps. But we wanted everyone to at least get their hammock. we apologize that things have taken this long. And especially apologize that we aren't yet ready to deliver the blankets and tarps. Thanks so much for supporting us and we truly believe that we are designing the best, simplest, coziest hammock gear available!
Please give us the expected date of shipping. I don't care if it's next week or in two months, but I really would like to get an actual firm answer at this point. I'm patient but the lack of communication from you as to the status of our product is wearing it very thin. thank you much
Same can you firm delivery
Just checking in again on progress.
You posted in early April that you'd start shipping in a couple of weeks to the early backers. I was number 14, but still no word and we're practically halfway through May, when the original release was scheduled for March. Any word on shipping time frame?
Or a status update on the project?
Hey Backers! I apologize that the updates haven't been more frequent. But myself and the team have been working day and night to get these hammocks made. I have a couple updates I'll be posting in the next couple days. Lots of exciting stuff going on. And we will be shipping out the first batch of Superior Hammocks in just a couple weeks!
On color selection, yes it was intended to reply to the email. Although, there's one more question we'll need to ask, so we'll probably set up a survey page for that instead.
Still on delivery targets?
On the color selection, were we supposed to respond to that email? or will there be a survey send later? Also what is your estimate time of delivery. I am going on a camping trip around middle of may and would like to carry this instead of my full heavy set I currently have lol
Hey Superior Hammock Team! Hope all is going good! I havent heard anything lately and hope everything is still on track. So excited to try your product out!
I responded to your last email about color preferences for my package. There hasn't been a confirmation email, nor any further updates about production and shipping estimates. I'm not sure if we weren't supposed to answer that email, as in you plan on sending out a survey, or what.
Hey Danny, just wondering how the Superior Hammock is progressing?
The rating will be 400 pounds, thanks in part to the 3-layer design, allowing the middle layer to serve two roles: supporting weight and holding in the down. This optimization is yet another advantage of our insulated hammock over an Underquilt system. Also, this design actually leads to a very open and spacious feeling hammock- not to mention the warmth of course. Thanks for the excitement! Can't wait to get these in your hands!!
Question, how much weight can the superior hammock can support?
I know the lite version is about 300lb.
Looking forward to further updates, so excited to camp with this amazing product.
Love seeing the enthusiasm! We will post an update very shortly. Lots of exciting things happening. Production is well underway. An email will be going out this weekend to our backers to give the color options. Stay tuned!
I was also wondering when we'd get a more thorough update. We do seem to be left in the dark.
A better idea on shipping time frame?
Even a sneak peek into production. I've backed other new projects and loved getting random little updates with images. It keeps the excitement going
Not been an update for a while! in fact not heard anything here or on Facebook.
How is production going still looking like you will start shipping in March?
An update would be nice. How are things going?
Is there a phone number for customer service?
Actually, The Superior Package comes with a bug net. All the reward tiers include a bugnet except the 'Minimalist' Packages, stand-alone Blanket and the DayLite hammock. The bug net is an open-bottom style that allows for very quick entry/exit while still effectively keeping out bugs. No Zippers to fuss with or snag!
Any plans to release a version with attached bug net?
Suspension for the DayLite, including 10 foot straps and buckles weighs just 3 ounces.