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Linner will eliminate most ambient background noise with ANC technology and Lightning connection, making it perfect for your first set.
Creado por
257 patrocinadores contribuyeron 37.281 $ para que este proyecto se pudiera realizar.
Utiliza este espacio para comunicarte con el creador, y para comunicarte con otros patrocinadores.
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Mostrar comentarios anterioresLinner Electronics Creador May 23
@Raymond
I am sorry for that problem
Of course we can do replacement for you.
but you need to return the earphone with box to the following address
and you need to pay for the shipping cost and give me tracking number.
The detailed shipping address,I will email you latter
Linner Electronics Creador May 23
@Raymond
I am sorry for that problem
Of course we can do replacement for you.
but you need to return the earphone with box to the following address
and you need to pay for the shipping cost and give me tracking number.
The detailed shipping address,I will email you latter
Raymond Varcho May 23
I tried using the ear buds, fully charged, on an airplane. My ear buds may be defective because there was absolutely NO noise reduction or cancellation. And yes, the green light was on. May I exchange my ear buds for a new set?
Linner Electronics Creador May 22
@ Paul
Sorry for any inconvenience,
Your confirm color is Space gray, that is ok
So many customers choose this color,
Believe you will love it very much after getting it.
Linner Electronics Creador May 22
@Maik
Thanks for your confirm,
color SPACE GRAY is ok
Enjoy your day
Paul F May 22
@Maik they decided not to do any of the colours that you see in the campaign. According to a survey they did, the new choices are pink/white (oh sorry, we're meant to call it rose gold), a space grey and a not so space grey which is the new black. No navy, no gold, no red, no idea!
Maik Piller May 22
Hello,
my arrived a Colour Confirm Mail for my Lightning Linners, but i dont know how i can confirm my red colour.
Maik Piller May 22
Hello,
my arrived a Colour Confirm Mail for my Lightning Linners, but i dont know how i can confirm my red colour.
Linner Electronics Creador May 3
@Robert
Sorry for late reply because of 5.1 Labor Day
firstly, please accept our pure-hearted apologies for any inconvenience.
1,could you please send the headphone with regular 3.5mm jack back to us? and tell me the tracking number. we will send you a new one (Lightning version).
ADD:ADD: 309/Block C, Lan Guang Tech Park, No.6 Rd of Gaoxin North,Nanshan District,Shenzhen, china
Receiver：Linner Team--Bond zhao
Tel:0755--26902259
Zip code: 518000
2,the headphone you received is our first product, we have researched another 3 new products, not only beautiful looking but also better performance.we insist on improving our products quality upon the marketing trendy and customers' feedbacks
thanks for your kindly understanding and feedback.
daisy
Robert
Superbacker
April 28
I commented below that I was sent the wrong earphones (I ordered Lightning version and I received regular 3.5mm jack version). Many weeks after raising this issue, a got a message asking me to send them back (at my own expense) to be replaced with what I had actually ordered.
First, I don't know why I am being asked to pay for Linner's mistake.
Second, the cost to ship them back makes these earphones substantially more expensive overall (nearly half-way to a set of Bose QuietComfort 20's, which I already own but wanted active noise-cancelling with a lightning plug).
Third, the quality control at Linner is non-existent. On top of being the wrong type, these earphones I received were dead-on-arrival. They do not work at all.
The earphones look fantastic, the packaging is excellent but sadly that is where the positives finish with this product.
Linner/Tina/etc - please contact me with instructions on how to return these earphones at Linner's expense for replacements that actually work. Then, I would be happy to post a comparison with the Bose QuietComfort 20.
Linner Electronics Creador April 26
@Rithrade
Have a nice day.
I will check the lightning headsets with our factory again.
we will sen out it once it is available,
thanks for your kindly understadning and patience.
daisy
Rithrade
Superbacker
April 25
Hi Linner, where's my earphones ?
Linner Electronics Creador April 18
@Jinguuji
I am sorry for late reply because of the HongKong Electronic Fair,
I will check the lightning headsets with our factory again.
we will sen out it once it is available,
thanks
daisy
Linner Electronics Creador April 18
@Nicole ok, , we will sent out the lightning headphone once it is available.
thanks for your understanding and patience.
daisy
Jinguuji April 18
Hi, would appreciate an update right about now. I have been waiting patiently for 2 months over the estimated delivery date for the Lightning earbuds.
In the email sent to me, it was mentioned that Lightning earbuds were marked Mid-April to "ensure higher quality."
However, "Mid-April" has passed, and would appreciate the update.
Nicole April 18
My payment was collected when funding was completed months ago.
Linner Electronics Creador April 17
@Luna
I am sorry for late reply because of the HongKong Electronic Fair,
the lightning headphones is not available now , maybe you need to wait a period.
but please don't worry, I will let you know once it is available.
Have finish the payment?
daisy
Linner Electronics Creador April 17
@Nicole
I am sorry for late reply becuase of the HongKong Electronic Fair,
the lightning headphones is not available now , maybe you need to wait a period.
but please don't worry, I will let you know once it is available.
Have finish the payment?
daisy
Nicole April 12
I am waiting for my lightning headphones as well. No shipping information received yet.
Luna
Superbacker
April 11
Have the lightning headphones gone out?
Linner Electronics Creador April 7
@Helena Vasco
Hello Helena ,Please accept our sincerest apologies，please calm down now, we did the refund again just now.please check your Paypal account.
we promise that We will provide higher quality products and better service in the future.
Please don't lose faith in us
daisy
Helena Vasco April 7
Dear Kickstart backers,
So far I have avoided to denounce my situation, hoping it would soon be resolved. But, according to most of the comments below, my case is one of many.
I received my headphones after a long wait at the end of 2016. However they came defective and I returned them requesting refund plus shipping costs. This is going on since January 2017 and still today I have not got paid back!!!
Assuming this company really exists, they started on the wrong foot. I wonder the fortune they are making on all of good will kickstart supporters expenses (literally). The money is on their side with the promise of a refund that never happens. Have we all innocently fallen into a trap, is this a scam? Either it is sheer incompetence or criminal! I still prefer the former.
I have long ran out of patience, it is unacceptable and does in no way favour their image (if they ever have had interest in having a good one).
We are asked to “Be respectful and considerate” in our comments. This is the best I can be!
Linner Electronics Creador April 6
@Mark
I am sorry for that, we can't track the package information without tracking number.
could you please contact the royal mail to check the package information?
At least so far, we haven't received your package，Maybe we all need to be patient.
once we get it, we will let you know, if you get any information from royal mail,
plesae let us know
thanks a lot
daisy
Mark Magee April 6
Sent via royal mail, confirmation of postage was sent in the private messages.
There is no international tracking - but you never stated that there needed to be....
Linner Electronics Creador April 5
@Mark
you already returned them the middle of March, DHL?
what is the tracking number?
we didn't received it,
once we get it , a new headphone will be sent to you.
thanks for your kindly understanding
daisy
Mark Magee April 5
@Daisy
I already returned them the middle of March, you replied, then when I tried to follow up, radio silence...
Linner Electronics Creador April 5
@J
Firstly, Please accept our profound apologies for late delivery and inconvenience.
we have finished the refund,
please check that.
and we will make sure we work with those who can ensure that all delivery deadlines are met in the future.We hope that you will forgive us,our unintentional mistakes and continue purchase items from us.
Yours sincerely,
Daisy
Linner Electronics Creador April 5
@Roger Sau
Please accept our profound apologies for the late delivery of item.
The delay due to mix-up at our freight company,and we will make sure we work with those who can ensure that all delivery deadlines are met in the future.
thanks for your kindly understanding and patience.
daisy
Email:daisy.zhao@linner.com.cn
Linner Electronics Creador April 5
@Mark Magee
I am sorry for late rpely because of vacation, come back to work today
you said that no sound from left bud, please resend it with box to us,
our address as below:
ADD: 309/Block C, Lan Guang Tech Park, No.6 Rd of Gaoxin North,Nanshan District,Shenzhen, china
Receiver：Linner Team--Bond zhao
Tel:0755--26902259
Zip code: 518000
once we received the headphone, we will sent you a new one.
daisy
daisy.zhao@linner.com.cn
Mark Magee April 4
Mine were great, failed (no sound from left bud) after a couple of weeks.
Contacted and returned then no response and no headphones...
Roger Sau April 4
Like the other people, I have waited for a long time for these earphones. Finally received them today after I gave up on them (I also received the e-mails like the others before me, Post Canada didn't receive them, etc.). Charging them right now and going to try them in the next few days.
Linner Electronics Creador April 1
@ kisung
we will sent you a new headphone ,you can get the DHL tracking number after three days. that is ok for you?
thank you again for your patience!
daisy
Linner Electronics Creador April 1
@Juan
we will sent you a new headphone ,you can get the DHL tracking number after three days. that is ok for you?
thank you again for your patience!
daisy
Linner Electronics Creador March 31
@Juan Carlos Martinez
I am so sorry to hear that you haven't reveived your headphone.
but we really sent out it long time ago,
we are trying our best to contact the carrier to check the package,
if still get no update, we will sent a new headphone for you.
so please don't worry.
thanks for your patience.
daisy
Linner team
Linner Electronics Creador March 31
@J
I am so sorry to hear that you haven't reveived your headphone.
but we really sent out it long time ago,
we are trying our best to contact the carrier to check the package,
if still get no update, we will sent a new headphone for you.
so please don't worry.
thanks for your patience.
daisy
Linner team
Linner Electronics Creador March 31
@Jinguuji
but we really sent out it long time ago,
we are trying our best to contact the carrier to check the package,
if still get no update, we will sent a new headphone for you.
so please don't worry.
thanks for your patience.
daisy
Linner team
Jinguuji March 30
Hi, have ordered 2x linner lightning earbuds.
Your email last Jan 27 mentioned shipping to start end March or beginning of April 2017.
So, can we have some status update?
J March 25
On February 10th I was offered a new set of Linner headphones, because I had not received the first set that was sent. More than a month later, on March 17th, I emailed Tina and left a comment on the project page asking for an update. It has been a week since then, and I have received no reply.
At this point, my headphones are now 3 months overdue, If I do not receive some information soon, I will formally be asking for a refund.
Juan Carlos Martinez March 20
Hi, I still waiting to receive my headphones. I received the same message 'to call Canada Post’. I live in a small town, 6000 h., the Post office never received my headphones. I sent two notes one to Tina and the other internally, no response. To many people with the same problem. Waiting for an answer.
J March 17
On February 10th, I received an email from Tina offering to send me another pair of headphones, because I never received the first pair sent. She wanted me to to send one back if i ended up getting both, which I agreed to do. Since then, I have heard nothing from Tina or anyone else at Linner. Can someone please tell me when or if my headphones are going to ship?
Linner Electronics Creador March 9
@Simon Boldt Refund sent, thanks.
Linner Electronics Creador March 9
@Robert Hello Robert, please send us a message and request for an exchange, and we can help you on that, thanks.
Linner Electronics Creador March 9
@Kisung Chung Hello Kisung, please send us a message, we can send you a new if you still haven't receive it.
Simon Boldt March 7
Hey i have sent back my faulted product and emailed you. Waiting for answer.
Robert
Superbacker
March 4
I mentioned below that I was sent the wrong product. All I have received so far is an email trying to convince me to keep it. Can someone please contact me with information on how to organise an exchange please?
Kisung Chung March 3
I ordered a regular one.
Linner Electronics Creador March 2
@Sam Woods Sure, please send us a message through KS, we can give you refund
Linner Electronics Creador March 2
@Kisung Hello, did you order a lightning one or regular one?
Linner Electronics Creador March 2
@Kisung Hello, did you order a lightning one or regular one?
Sam Woods February 28
Received a faulty product and getting no support or reply via email or Kickstarter messages from creators. Want a refund please.