Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I like that you guys are at least responsive. That does instill SOME level of trust.
You are all right, the refund should not take this long.
We asked the same question to our manufacturer and they provided us with A letter from their accounting firm:
In the letter they specify that they have to transfer the money to the same account they received it from in the first place. The issue is that as we closed the business, we moved from Germany and closed the operating accounts as well. Now we need to fly back and open the account there to get the money.
Again, we are committed to get your money back as soon as possible and working on it every day.
We will be in Germany on June 20th to re-open the account and hopefully this will all be resolved soon.
Thank you for your patience.
Any update on how much we're getting back? Seems to be taking an awful long time for an accounting.
Anybody get a refund yet?
Hi @Anthony Elias, No one is running with your money. We are here and we keep on sending updates whenever we have news to share. Yes it takes a long time and we are trying to get things done and refund your money as soon as possible.
There is a big difference from building a working prototype to mass manufacture it and we learned it the hard way.
When you start a project at Kickstarter you have a dream and a vision in mind but sometimes things don’t go as planned. As first time entrepreneurs we did a lot of mistakes along the way that maybe an experienced entrepreneur wouldn’t do but this is the risk and also the beauty of the platform.
We are sorry that you are sour about our project and also understand the disappointment but pleased don’t throw accusations and paint us as thieves.
Hi @Peter Frey, Once we receive the money from the manufacturer, we will use Paypal as the most efficient way to distribute the refund. If there is an issue with that we will deal case by case.
Any insight as to how refunds will be processed. Will the credit card we used be refunded? What if our credit card information has changed since the initial transaction last year?
This product along with the Kado wall charger have soured me on kickstarter. People put time into creating these cool videos to show you how everything is going to work (while most of the time the product looks completely finished) and then they just hightail it and run with the money. The Practix guys may be on the up and up when its all said and done but this is taking a very long time and we havent heard back from these guys in a while.
Wheres the money guys?
I'd like to second James' and Tom's request
Any update on refunds?
Can we get an update on the status of refunds, please?
Sorry to hear that the challenges that developed were insurmountable. We were appreciative of your communication during the product development and were really pulling for you to find a way to accomplish your dream. We're also impressed with your willingness to do the right thing for your backers. Please keep us up to date with pertinent information as you move forward. Best Wishes - The Menein family
@Cédric M. Campos,
We are talking to the factory almost every day, they want it done as much as we do. The traction document are handled by lawyers and banks so it takes time.
We want to finish this as fast as possible, give the money back and move on.
Thanks for the patience.
Any updates on the refund?
Oh Mann, das ist ja echt blöd gelaufen. Das war bzw. ist echt eines der besten Kickstarter Projekte und ich hatte mich schon voll auf Frühling im Park mit den Practix gefreut...
Ich hätte jetzt auch kein Problem 30-50€ mehr zu zahlen, aber das wird euch wenig helfen, fürchte ich
@Maren, thanks so much, it helps allot !
We know that is sucks, big time, and I hope we will be able to make the product some day. I will contact all the people that want the product when that day comes.
We have nothing to hide in regard of the expense, all the money went for product development and different camping fees with the records to back it up. We do try to get as much as possible from the factory to give you the money back.
I was quite sad reading your latest update as I was really looking forward to your product. Nevertheless, it is perfectly understandable given these difficulties and obstacles you had to face or are still dealing with. I hope you will revive the project some day as I still think that your idea is great!
Wishing you all the best,
Not to mention that their listing says they had two prototypes already, so hard to believe it could be R&D expenses.
Soshike, per Kickstarter's TOS, they would have to demonstrate what the funds have been used for and in what amounts, then refund the difference in proportion to amounts pledged.
though the money raised from the project could be treated as R&D investment, at least delivery cost should be fully refund because no product was delivered to us.
Just got your update.
1. That sucks because I was really looking forward to this.
2. What does "refunding AS MUCH AS WE CAN" mean? We are entitled to full refunds. Nothing was delivered.
Our apologies for missing an update, we will post one tomorrow.
Please update us, there’s been no communication for two months like others have commented.
Hello Sivan and Assaf,
After monthly updates through 2017, your updates on the progress on this project have now stopped. There has been nothing for two months. Is there going to be an update on the progress of this project soon? If not I will have to request a refund.
Sivan & Assaf,
Is there an expected ship date yet? I will be moving countries in the coming months and need to know how to get my order etc.
Last update was almost 2mos ago. Whats going on guys?
Hey Sam, I totally understand your frustration and am sorry that you feel this way. Please be advised that personal issues like refunds is much more efficient to contact me in private message, this way it has much faster response.
In our current situation, to be fair to everyone, we don't issues any refunds till we get expense estimations and finish negotiation with the factory.
Please contact me on private if you have more questions.
Hey there, any response to my comment on the 22nd Dec? 4 months overdue now. Sam
Any new updates?
Hey, thanks for the support.
The app with the sensor is piloting right now and we are improving pretty fast.
Our focus in on the weights right now, that is why we dont release much information regarding the smart functions. Currently we can automatically log about 20 exercises with good accuracy. The design is a bit different from the idea because of engineering challenges but has the same functionality as described in the campaign. You can see it in action here : https://www.youtube.com/watch…
Have a great day
How is work on the app and tracker coming?
I'm still very much looking forward to getting the final product and understand delays. Hang in there and get us the best product possible.
Still looking forward to your product. Keep at it!
Hi there, this has now dragged on way too long and I would like a refund please. Delay after delay even if they are someone else's fault has left me feeling like I have wasted my money on backing this.
Hi there! Any news for us with the new team or manufacturer?
Thank you, I totally understand why people go dark in that moment, Its so hard to post a post like this. We promise to update on every move as we did so far, hopefully they will be positive updates :)
Your continued communication and transparency helps to mitigate the disappointments and makes your challenges understandable. Thanks for not going dark as many before you have. As long as you keep your head I to will continue to cheer you on.
Thank you for understanding.
Even with a "bullet prof" plan and 4 month of preparations you still get thing that snick up on you.
The light in the end of the tunnel will come, its just a mater of keep on going.
One of the hazards of backing a Kickstarter project. I expect the schedules to slip. Hopefully there is light at the end of this tunnel.
I understand you, please contact my in private and will see what i can do.
Given the newest update, i am now requesting a refund of my money. I am now longer interested in going on this journey with you as there are too many delays for a non electrical product.
Any idea on the updated timeline?
I will post an update shortly today. Thank you for your patience.
@Anthony Elias, Yes we will post an update tomorrow (Sunday).
@JIMBEAUX, You are right, we are couple of days late on the update. The reason for that is that we are waiting for the latest update from the factory and we dont want to publish an update that is not 100% accurate. There will be September update for sure, apologize for the delay.
I waited for my "Albert Clock" with a 11 month (!) delay and got the BEST product in the world and never seen any frustration or bad talk because as long as we get frequent updates with pictures or/and videos, I'll be happy to see where my money goes :-)
I'll add a notice for that in the survey =)
@Mathias, Since you ordered a double set you can choose two different colors, one for each M45. Please mention this in your backer survey. However, within each M45, all plates will be of the same color.