It’s been a very busy past few weeks. We have been working on getting all kickstarter orders out to backers. We are pleased to say that all orders (except Canada and Australia/Oceania) have shipped. If you still have not received your order, please give it another week or so, as some locations take longer to get to. Some orders had address fields entered incorrectly and we had to fix them manually. All these orders have now been completed and the units should be on their way out.
All Canadian orders shipped late last week. Canadian backers should be receiving them this week and next week.
All Australian orders shipped late last week and finished up just today. Shipments in Oceania are still being processed, as there are some restrictions due to the Li-Ion batteries on the product. In any case they should be shipping within the week. We expect all Australia and Oceania backers to receive their units by the end of next week. Also, as this order fulfillment center is not affiliated with Shipwire, they are not sending an automatic notification to backers that their orders have shipped or delivered. Again, please give them a week or two to arrive if they haven’t already.
We have been receiving some great photos of our backers using their HiddenRadios around the world on Facebook/Instagram/Twitter. We love seeing these photos, keep them coming. Here are a few that have been posted.
In order to assess how well we are meeting our backers’ expectations we recently sent out a survey to understand how well the product is performing, how we are responding to any issues, and whether you would recommend our products again.
We received a very high response from you guys and thank you so much for the feedback. The survey is still active and we continue to ask you to complete it as you receive and use your HiddenRadios.
We were overall pleased with the results with around 4 out of 5 of you recommending our products to friends and family. We know we can do better on our customer service but we are working on it and have reduced our response time down to 48hrs. We also are aware that some people may not have been completely happy, but we are doing our best to rectify your issues. Please be patient while we solve them for you.
In addition, we are also personally reaching out to backers to get first hand opinions on the products backed. We deeply appreciate your feedback and will continue reaching out to understand how well our products are doing over time.
Thank you again for supporting us and should you have any questions please contact firstname.lastname@example.org
John + Vitor