We have an update on the shipping of your units. All units have now just cleared customs and arrived at their order fulfillment centers.
Once the warehouses receive the units, they still need to scan and upload them to their system, so to redirect each order, with quantities and color choices, to each backer.
Canada and Australia may take a few extra days as the units have just been delivered today to their warehouses. Anyhow, we expect all units to ship out within the next few days.
We are extremely excited to get you these units and we want to hear your thoughts and feedback about them. For this reason, we will send out a survey in a couple of weeks. We hate filling out surveys as much as you do. That’s why we’ve kept it under 60 seconds and will provide a special discount code at the end. We deeply appreciate your feedback.
While we are setting up a support service to handle our online store, we still prefer a closer contact with our backers. And, as mentioned on the last update, we have setup a dedicated email only for Kickstarter backers:
We saw there are already a few emails there, but we have been crazy chasing and learning how to clear customs and dealing with the airfreight company these days. Anyhow, we haven’t forgotten and we will reply to all of them shortly.
Lastly we would just like to show again our side-by-side comparison with the market leader Jambox. We think we’re a good competitor but of course we’ll let you guys be the judges of that ☺
Thank you and we can’t wait for your units to arrive on your doorsteps!
John + Vitor