Mass Production Update
We are very pleased to announce that all units have finished manufacturing and are now on their way to their fulfillment facilities around the world. It’s been a big effort though we are also very happy that every single backer will receive their units at the same time (depending on local postage speeds).
As we mentioned they will be sent by air freight to each fulfillment center and then sent locally from there. The company we have been working with on this has been Shipwire. Their service has been incredible in helping us set up 7 order fulfillment facilities in Asia, North America, Europe and Australia. This has allowed us to navigate all the import duties and potential issues that could arise with sending out thousands of units. Moving forward, it also allows us to get units to customers quickly and efficiently no matter where they are located in the world.
The basic time line for the units is as follows:
Units leave Hong Kong – 12th September
Airfreight arrives in local countries in order to pass customs – 15th-20th September
Units travel from the airport to their local fulfillment centers – 21st September
Units packed out into shipping boxes ready for delivery – 22nd – 25th September
We have made all adjustments to address changes received up until last weekend. Therefore all units should arrive as per the addresses you provided to us. Naturally some places take longer to deliver than others, therefore please allow ample time for delivery before emailing us with any problems.
We have thoroughly enjoyed having you all along side us on this entire experience. We deeply appreciate all of your support and suggestions that have helped us make a great product.
We will be also sending you all out a survey about a week after you’ve received your unit. We personally hate filling out surveys, for this reason we’ve made it under 60 seconds to complete. This will allow us to analyze your impressions and feedback of our product. In return you will receive an extra discount code upon completion of the survey.
We also setting up a dedicated email address for Kickstarter backers. This is the quickest way for us to answer any questions related to your Kickstarter rewards, shipment or any technical questions:
Lastly, we’d just like to give a round up of some quotes from our beta testers to whet your palate:
“When I took it out of the box it just worked! I lifted up the cap and it when in to pairing mode, linked up with my phone and I was going, couldn’t be easier!” Stephen
“The 360 sound really fills up my room” Mark
“I wasn’t sure my phone would find it as I have about 6 BT devices on my cell phone though as soon as I lifted the cap it connected, nice” Mary
John + Vitor