Use this space to cheer the creator along, and talk to your fellow backers.
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Hey guys, Just got my wingbrush yesterday. I'm extremely disappointed in the product, it's not usable at all and seeing from all these comments I'm not the only one.
I almost feel conned into buying this product but the glorious marketing campaign which literally oversold the product more that what it actually is.
*@Creator: After my initial evaluation of the product a few weeks ago, you can see that A LOT of customers experience the exact same thing. You rubbed it off as : “don’t use it anymore then”. Seeing how many people have the exact same complaint I’d dare to say that your product is faulty. Time to step up and act responsible instead of saying “don’t use it anymore”. I’d like a refund for a product that is unusable.
This comment has been removed by Kickstarter.
I haven't received a tracking number!
Got mine two days ago. It works better than the first version, especially thanks to the lengthier brush. Good job! I just wish that the XS brushes would bend a little less easily though.
This product is completely unusable. Not only is it painful to use, it gets stuck between the teeth, or it doesn't fit at all. I'm already using the smallest brush and it only fits in a grand total of 2 spaces in my whole mouth. Wow, I even got the family pack. While flossing is troublesome, at least it works.
thanks for your comments and fedback.
@Charissa Frank: sorry for the delay, there were more orders than expected, so it took longer. You package is on the way and will arrive soon
@Chris Olandese: thank you for your feedback, sorry to hear that the WINGBRUSH doesn't work for you. Actually the description on our campaign provides detailed informations about all sizes and diameter of all brushes, so everybody can see if it's going to work for him. However please contact at firstname.lastname@example.org, we will try to solve this problem
From Cologne with love,
your WINGBRUSH team
@creator: You said below: "Interdental brushes are supposed to be used on implants, bridges and interdental gaps, if you don't have any gaps, you can't use interdental brushes." Can you please show us where on your campaign page you stated this?? I see where it says that your product is better than floss, a "floss-killer", perfect for cleaning all of your teeth, etc.
Seems that including this little disclaimer that you conveniently give us in the comments section (after most of us have received or are about to receive this product) is quite convenient for you.
I don't have crowded teeth, I have normal teeth, and this product just plain HURTS to use. It does not fit through the majority of my interdental spaces, at all. The wire bends, and the few spaces where it does fit, it pulls out bloody bits of gum tissue... I bought a family pack for my wife and kids, and I won't let them use it. I'd like my money back for the packages that I have not opened yet.
Hello in May they were going out the door, I live in Belgium! When do I get mine! I mean I live about 1 hour from Cologne by car you could have walked them to me by now. If you promise something you have to do it.
Hello in May they were going out the door, I live in Belgium! When do I get mine!
@Martin Male: hi. thank you for your support, we really appreciate it. There are a few packages left, all the rest is on the way already, so they will arrive very soon
So it is now mid July still either no response from my last message or product. What is happening?
Hey guys, thank you for your comments.
@Falice, Johnny Meiri, Glifindol, James White, Mathias Gaunitz: there were much more additional orders on BackerKit after the campaign than expected, so we have more work than expected, so not all packages are done yet. We are confident that shipping will be completed next week. Please be patient one more time. Thank you.
@Ben Evans, Alexander Fagot, Remi: thanks for your feedback. Our size XS is the thinnest brush on the market, it's not possible to produce thinner brush because it would bend even faster. Sure you can not use interdental brushes if you have crowded teeth. Interdental brushes are supposed to be used on implants, bridges and interdental gaps, if you don't have any gaps, you can't use interdental brushes. We believe we created an new product which makes interdental cleaning easier. Since one of the founders Louis is a dentist, we tried to create a product which helps people to improve their health. Even if there are people who are not happy with the WINGBRUSH, we are glad to make people focus on oral hygiene and take care of their teeth. Many backers like our product: Matthew H: '... It works much better than expected and definitely far better than any interdental brush Ive ever used from the drug store...Thank you for a great product.' Patti Flynn:'my gums have never felt better. thanks for timely delivery on another great product.' Courtney Hancock:'It is fantastic, thank you so much for a great product guys!'
Thank you for your great support.
your WINGBRUSH Team
Still not arrived in Sweden.
I couldn't say anything more after Alexander comment. Even the XS size is too big and this brushes are a waste of money...
Still waiting for it in Ottawa, Canada.
Quite disappointed by this product. First, even the XS-brushes are too wide for some of my interdental spaces making resulting in bent and bloody brushes after the first appliance, plus its painful. Then, it is hard to clean the last molars in the back because there is not enough space to apply the wingbrush without already pressing it in before. Its just a useless product compared to regular floss which is much cheaper, readily available everywhere and much easier to use. I regret falling for this - some things dont need innovation - flossing or using a dental water jet works just fine.
Yeh, this is a really bad product. Major regret buying two. I am not sure what set of teeth these are designed around, but apparently, it is none of the people living in my house.
Hi, can share me my tracking number?
Backer no: 1914
I still haven't received my order yet. Any updates on delivery?
Hi, still waiting for my wingbrush 2.0. Any updates on delivery?
@Oliver: hi, your package will bes sent tomorrow. Thank you for your support!
Did not receive anything yet Toronto Canada?
Hey guys, thanks for your comments.
@Karl Hedstrom: Great!
@Matthew H: Thanks for your feedback, we really appreciat it
@Rebecca Elder: actually all sizes are explained on detail in the descriptionof our campaign
@Eric Miller: Great!
@Andy: Thank you for your detailed feedback and for your support!
@Jonathan Shavelson, Layne Tepleski: there are just a few packages to ship, so you will receive your WINGBRUSH very soon. Please be patientone more time
Thank you very much for your feedback and your awesome support, you are the best!
your WINGBRUUSH team
No wingbrush 2.0 yet
When does Canada get delivery?
I still haven't received my order yet. Is there any updates on when the US products will get to us?
I backed the Original WINGBRUSH and this Version 2.0. After using 2.0 for a while now, I have to say actually the differences are too subtile in my humble opinion and I would have wished for a much stronger spring effect as well was I expecting updated brushes with harder/stronger wire.
All in all I will use up all brushes I have, but will not buy anymore refills.
I was hoping for more improvements over 1.0.
I still like the idea, but I am still not convinced with the final result. Maybe you could create different variations for different users. Like there is softer or harder toothbrushes you could maybe offer different stiffness of the springs and brushes, so your customers can choose what fits them? Let's see what 3.0 will bring to us. I sure give it another chance depending on its upgrades.
Arrived today in central Texas.
I'm a little disappointed that you didn't make it clearer that WingBrush doesn't work with very tightly spaced teeth. Had you said that outright in your campaign, I wouldn't have wasted my money. :(
Received my wing brush and have used it several times now. It works much better than expected and definitely far better than any interdental brush Ive ever used from the drug store. The smallest brush even works for my front teeth which are a little crowded and that I usually cant use an interdental brush on. Thank you for a great product.
I just received my reward at work here in San Diego, California, thanks!
@Slavko Blazevic: according to our campaign description estimated shipping date is July 2018, so please be patient
we hope you are all fine.
We are a small start-up without employees, so we have to do everything by ourselves. Since there are thousands of packages it takes time to pack and ship them. There are only 300 packages left, all the rest is shipped, so most of you will receive your package very soon. We are confident that all packages will be shipped next week. Please be patient one more time. Thank you for your comprehension.
Thank you for your awesome support, you are the best.
You wrote that all have been produced on May 3 2018, today past 2 months and I still didnt get no Tracking number, last message from you was on Jun 13 2018, you wrote this:
thanks for writing.
You will receive the tracking number after the Gerrman Mail completed label fulfillment.
They need so much time to do that?
Whats wrong here?
I see that some people have received their Wing brush.Do you have any idea of when I can expect delivery? Thanks
Also from Sweden, have not recived it yet..
@Peter de Laval: please check your emails, thanks
Backer 2933 living in Sweden. From Update #11 I see that you should have packed all packages and then we have 1 week shipping in Europe. Still I have not got mine yet! Is there a problem?
Hey guys, thank you for your feedback.
@mevlut: 1. gum bleeding is normail while using interdental gums in verty first 3-4 days od using, because your gums need time to acclimate. If your gums keep bleeding after 5 days of using, please consult your dentist. 2. We recommend to use the wingbrush 2 times a day, every time when you brush your teeth. For further questions or more details please contact at email@example.com
@patti flynn: thank you patti! We really appreciate your feedback! <3
@Tom Paulussen: Hi Tom, you are writing that the brush bends while using. Obviously you have crowded teeth or your interdental gaps are too small for interdental brushes, so interdental brushes are not the right tool for you. You need to stop using it to avoid injuries on your gums. Please get back to oral care tools you used before.
your WINGBRUSH team :)
I have a 2 problem
1 this wingbrush blood my teeth is it bad thing? Second problem how many days i use this wingbrush i use just nights.
i loved the first wingbrush and 2.0 is even better!
who doesn’t like watching netflix in the evening and casually wingbrushing after dinner?
my gums have never felt better.
thanks for timely delivery on another great product.
@Louis, Marc @ Burak:
I'm a fan of open communication in this community and platform.
I received your message:
thank you for your feedback on Kickstarter.
You are writing that the WINGBRUSH is a 'no-go'-product and it doesn't work for you.
The WINGBRUSH is a oral care tool for cleaning interdental gaps, bridges etc. It supposed to be used on gaps which are big enough for the brush. If you have crowded teeth, it's not going to work for you. We have thousands of customers who are using the WINGBRUSH every day and are happy with it. We use the WINGBRUSH also and it works for us.
If it doesn't work for you, you just have to stop using it. In the description of our campaign we provided all the Information about dimensions of all brush sizes, so everybody was able to check if the brush fits between their teeth. You can not buy something without checking size and be angry about misfitting aftrewards, it's inconsequential.
Thank you for understanding.
your WINGBRUSH team
I'm a little bit frustrated about the communication to be honest.
All information about dimension of all brush sizes on your campaign page is exactly and only this:
XS - For almost all indental spaces, especially for small gaps. Exactly because of that reason I ordered the XS one.
The "almost all" is a very vague description and seems mostly a term to cover yourself because you know a percentage of people will not be served with your product.
Because of my own experience, I wonder how big interdental gapes must be to serve your product well..?
And please remain professional in your communication as a business. Terms as ‘inconsequential’ have a wide range of interpretation, which me personally has a rather offensive side.
The only inconsequential part I see is you promising your product fits for "almost all" interdental spaces, and it clearly has a broader range of limitation, speaking of own experience and looking at other people’s comments on KS.
I can only give honest feedback, and feel let down as a customer, who owns a product which is unusable. Your (un)professional feedback on this is: “stop using it”.
I guess that says it all.
thank you for your feedback.
@Courtney Hancock: thank you for your feedback
@IT: please ask your dentist if interdental brushes are the right tool for you.
@Nyi Nyi Than Moe: shipping is in progress, please be patient, thank you
@Brenda Castro: please check your emails, thanks
@Alexis Hollingsworth: hi we are shipping every day, but since there are very many packages it takes time, please be patient. Managing all the tracking numbers is very much effort, we don't do it, because we are very busy with shipping. Thank you for your support
@Tom Paulussen: please check your emails, thanks
Thank you for your awesome support, your are the best.
In response to your answer, I don't have any crowns in my mouth, all my teeth are natural. As a lot of people are stating here, for example : Grego, Cody Cohen,... even the XS feels forced between my gaps and can't pass, resulting in damaging the brush in 1 single use. This is a very clear no-go if that is what the product does by a percentage of your customers. The concept seems great, put into practice however it just fails. For me personally it is useless, and my wingbrush and 3 sets of extra brushes are thrown away money.
Any news on when I should get my brush? Can we get tracking?
I have a question about the +1 wingbrush that wingbrush 1.0 users would receive as a thank you to loyal supporters. A previous comment indicated that we would receive the free starter set automatically. But is it supposed to arrive with the original set we backed or would that be a separate delivery? I received mine yesterday (yay), without that +1.
I havent receive my item. Is there any survey?
Doesnt work at all for me. Even using the smallest size. I only have blood after using it and doesnt fit in my space between teeth. I feel I throwed my money.
I just got mine yesterday in Central Florida, US. It is fantastic, thank you so much for a great product guys!
thank you for your comments.
@Christopher Maduro: thank you for the kind words, we really appereciate it
@Cody Cohen, @Grego: thank you for your feedback. The WINGBRUSH is supposed to be used for cleaning interdental gaps, implants, bridges and braces. If you have crowded teeth and the brush doesn't fit easily between your teeth, interdental brushes are not the best tool for you. In this case you have to use floss or ask your dentist what is the best tool for you and how to use it.
Thank you for your support.
From Cologne with love,