Update #12: Shipping is Slower than Predicted
We are slower than we predicted and we are not meeting our shipping goals currently. We have currently shipped out about a quarter of our orders. There are no fatal problems with the Switchblades, it is just a matter of assembling and testing them. We expect to complete all shipments before the end of April.
We apologize for this; the reason this is happening is because we did not include the quality control process into our time estimates at the launch of the Kickstarter.
Shipping Prioritizing / Order
The way we are shipping is by batch style. We assemble the entire batch of one style (for example, Walnut) then ship out all of that style (and any other completed batches) near the end of the week. The reason we ship this way is because if we did it by order numbers, there is a much higher chance of screwing up someone's order since there would be 26 different styles to juggle around.
How to Remove the Switchblades
We ship out with an instruction sheet, but if you lost it here is how to remove them: With the Switch screen facing towards you, rock the tab on top toward you, then pull up. If it feels tight, you can also push upwards from the bottom of the Switchblade.
There is a little arrow marked on the tabs to show you which direction they are supposed to move. Do not bend them in the other direction or they will snap off.
It is possible to install the Switchblades backwards (putting the left-hand piece on the right side of the Switch), if this happens you have to rock the tab away from you instead of towards you. It is not possible to install the Switchblades upside down, unless the tabs were broken off.
Wood Exposure to Sunlight / UV Light
Wood ages and changes color over time. For example, freshly cut Cocobolo wood is a gray and purple color instead of the dark orange shown in the Kickstarter. Freshly cut Purpleheart is actually gray. We use a UV light booth to accelerate wood aging and get the wood to the color as advertised in the Kickstarter. Otherwise, some of the wood you have ordered would arrive looking very different from the images we showed.
If you don't want the color of your hardwood Switchblades to change, do not leave them out in direct sunlight for months at a time. Most woods will darken over time with UV exposure, however there are a few exceptions:
- Redheart will turn from red to brown with too much Sun exposure
- Walnut will fade into a light gray with too much Sun exposure
Executive Line Pieces are Finished Machining
These arrived later than we expected, but they look good and the next steps are to polish and anodize them with a protective coating. Then they will be assembled and shipped.