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Unlock the potential of your DSLR or mirrorless camera and capture amazing images in any conditions.
Unlock the potential of your DSLR or mirrorless camera and capture amazing images in any conditions.
15,766 backers pledged $2,650,310 to help bring this project to life.

January 8 Update

Posted by Ryan Stout (Creator)
56 likes

Hey everyone, Ryan here with this month’s update. Lots to update on, so I’m going to jump right in.

Software Update/Next Release

We had another big release come out in mid-December. In case you missed it, you can read the full the release notes here. We’re working on the following features for the next release. In our last update, we mentioned some of these improvements would be included in the next release or two, and we’re pleased they’re good to go for this next release. We don’t have an exact date yet, but we expect the release to be available sometime during the week of January 14.

Support for Fuji X-T1/X-T2

We have had some users testing the X-T1 over the last few weeks and are overall pleased with the results. In this next release we’ll include handheld mode support for the X-T1, and a few small bug fixes, at which point we’ll be fully supporting the X-T1. If you ordered from us and specified the X-T1 as your only camera model, we’ll be shipping those out in January. Also, in February we expect to have the X-T2 supported, as it is very similar to the X-T1.

More bug fixes/performance improvements

We’ve got a bunch more bug fixes in this release. The full list will be in the final changelog.

Portrait Orientation Previews
  This is something we’ve wanted to get in for a while; thanks to Ben for doing the hard work.  When Arsenal is rotated 90 degrees, the live view image in the app now shows the image rotated. This should make it easier to take portrait shots.

Handheld Photo Review
  On some cameras, when they are tethered via USB, they do not allow you to review photos on the back of the camera. We’re not quite sure what their reasoning for implementing things this way is, but we have a way to deal with it on most cameras. Now when you tilt the camera close to 90 degrees, Arsenal pauses tethering so you can review the photos. When you tilt it back up to shoot it resumes. There’s an option in settings if you don’t want this behavior, but we’re making it the default. We’re finishing up some testing, but it looks like this feature will work on all of the USB connected cameras (Sony WiFi connected cameras unfortunately have additional limitations).

Vibration Detection Improvements

In some wind conditions, Arsenal's vibration constraint can be too sensitive. We're out in the cold here in Montana doing some field testing to better tune the vibration constraint (strangely, it hasn’t been very windy lately, which is normally a welcome change but has limited our ability to test this feature). This mostly involves adding filtering to higher frequencies that the accelerometer can pick up, but doesn't affect the sharpness of the photo.

Multi-point Focus on Sony Wifi Cameras

The Sony cameras that connect over Wifi have had a limitation with multi-point focusing that also impacts focus stacking. We had to develop a different process for multi-point, whole scene, and focus stacking, and that will be out in the next release.

Future Software Updates

We’re still working through a few cameras that need to be supported, primarily the Fuji X-E2, Nikon D3100, Nikon D3000, Sony SLT-A99, and Sony SLT-A77 II (there are also a few older camera models that weren’t requested very much during our Kickstarter campaign, but we’re still seeing if we can support). A few of these have proven much tougher than anticipated and our apologies that adding support for them has taken so long. That said, we’re going to make a call on all cameras on our to-do list in January. If they can be supported, we’ll launch them. If not, we’ll reach out about providing a refund, or additional cables if you have a supported camera.

After that, we’re focused on saving stacked images back to the SD card. Users can currently share a JPEG image from their mobile app, but the final stacked image is not available on the SD card. We are hoping to add this to all cameras; on some it has worked smoothly, but on others we are still working on solutions and doing more testing.

Holy Grail Timelapse Mode

I’ve been able to make some good progress on Holy Grail timelapses in my downtime and I’m really excited for this feature. We’ve had some boring skies in Montana the last two weeks so I don’t have any great demos yet, but the functionality is working great. Given the progress made, we’ll be sending out the Holy Grail timelapse feature to BETA testers in the next release. 

Once our BETAs give us some more feedback, we’ll make any adjustments and determine the exact release date. I’m hopeful that in the release after that (late January or early February) we’ll have Holy Grail mode enabled for everyone, but that’s tentative based on the feedback we receive. In the meantime, I also did a post on our blog about holy grail timelapses and the challenges they present. 

Shipping Update

December was a big shipping month for Arsenal, and that included shipping out 2,000 units ourselves from our Bozeman, Montana office. Thanks much to Joe, our logistics coordinator, and Phillip, our mechanical engineer, for pitching in to get those done and in customers’ hands before the holidays. We also shipped a bunch more units out of our fulfillment center, and we ended up using an express courier for many of them to get to you before the holidays. We have a number of improvements planned for logistics in 2019 (shipping units in just a few days from the order, faster delivery speeds, improved customs handling, etc.) that will help our operations run a bit more smoothly.  More to come there.

Wrap Up

2018 was a really incredible year for Arsenal. We went from being a Kickstarter-backed concept to launching an at-scale product in a little over a year. That’s pretty incredible for any startup, but I think especially so for the ambitious goal we set out to accomplish. I’m still in awe that we were able to take an idea I had in a field in Montana and bring it to all of you. Thanks to you all for your support to enable this journey. We literally couldn’t have done it without you, and the encouraging words we heard along the way were the extra fuel that helped us push through at trying times. Also, a big thanks to the rest of the Arsenal team for helping to realize the Arsenal vision. It required quite a bit of missed time with loved ones and a heck of a lot less sleep, but I know you all agree it was worth it. 

In the holiday season I’ve had time to reflect and one thing that struck me was how much I underestimated parts of this project. There’s always unknowns and unexpected challenges in doing any startup, particularly innovative technology-based ones, but you always find a way and power through. In this case, there were so many variables, between the camera types, app versions, OS versions, camera accessories, etc., that we really should have allocated more time to identify all of the edge cases or combinations. Thanks to you all for sticking with us as we worked (or continue to work, for the few remaining) through them. 

As for the future, our eye is still on the software improvements noted above. But… we have some really fun and innovative things we’ve begun to talk about and do a little work on, and that will set us up for another incredible year in 2019. I hope you all are having a great holiday season, and thanks again for all of your incredible support.

-Ryan

PS: Here are some incredible shots from the #withArsenal community that we’d like to share with everyone. If you have any images you’d like to share, please post them to our Facebook page or tag us on Instagram (@witharsenal) and use the hashtag #withArsenal.

Paul Pichugin (@paulmp)  

Paul Pichugin (@paulmp)   

Weatherby Photography (@whereisweatherby)

Weatherby Photography (@whereisweatherby

Monthany Bahterazar (@bahterazar)

Monthany Bahterazar (@bahterazar)

 Eisenacher Fine Art Imagery (@steffeneisenacher)

Eisenacher Fine Art Imagery (@steffeneisenacher)

 Steph Vella Photography (@steph_vella)

Steph Vella Photography (@steph_vella)

Mitch Shue, Kai Gradert, and 54 more people like this update.

Comments

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    1. Marten Collins
      Superbacker
      about 8 hours ago

      Hi Ryan, I would just like to know when I shall receive my unit please. A little information would be comforting

      marten

    2. Ryan Stout 2-time creator 3 days ago

      @MARTIN Thierry Yes, will have news very soon. New version of Arsenal is almost ready, and I'll be posting a new blog update very soon too. Thanks!

    3. Ryan Stout 2-time creator 3 days ago

      @James Bath See message in other thread. Shoot us a note (help@witharsenal.com). Thanks!

    4. Missing avatar

      MARTIN Thierry 5 days ago

      Hi Arsenal team, what about the XT2 support...???

      Reminder: Also, in February we expect to have the X-T2 supported, as it is very similar to the X-T1.

    5. Missing avatar

      MARTIN Thierry 5 days ago

      Hi Arsenal team, what about the XT2 support...???

      Reminder: Also, in February we expect to have the X-T2 supported, as it is very similar to the X-T1.

    6. James Bath 5 days ago

      UK backer - have not yet received my Arsenal product - any ideas on shipping dates?
      Thanks!

    7. Ryan Stout 2-time creator on

      @Joseph Marbella Multi-point is enabled on those cameras. Focus stacking is coming in the next release. If you're having any problems with multi-point, let us know (help@witharsenal.com). Thanks!

    8. Ryan Stout 2-time creator on

      @Marten Collins I sent you a PM here on Kickstarter a few weeks ago. Can you check that? Thanks!

    9. Marten Collins
      Superbacker
      on

      I would be grateful to learn when the unit might ship to the UK. Thanks

    10. Joseph Marbella on

      It's now April 2019. Any further updates? Namely updates for a6000 to a6500 supported features. Would be great to finally have multi focus capabilities.

    11. Dushyant Ahuja on

      That's too bad. Can you send me a trial APK with the 1000D enabled - I'll be happy if even some of the features work :-)

    12. Ryan Stout 2-time creator on

      @Dushyant Ahuja Unfortunately we weren't able to support the EOS 1000D. There were a few changes from the 1100D. Do you have another camera by chance?

    13. Dushyant Ahuja on

      Hi - Any update on supporting the Canon EOS 1000D. As far as I know, it uses the same protocol as the 1100D. I would be willing to beta test if needed.

    14. Ryan Stout 2-time creator on

      @Dominique Smith Just sent you a PM as well. If you email our support team they can look into why the backing hasn't shipped. Thanks!

    15. Ryan Stout 2-time creator on

      @Toshi Furukawa Just sent you a PM. Thanks!

    16. Missing avatar

      Dominique Smith on

      I have not received my Arsenal ! Not sure why but would love to have as I was one of the early pledgers. Please advise.

    17. Missing avatar

      Toshi Furukawa on

      Please let me know when would you send it to me.

    18. Ryan Stout 2-time creator on

      @Rusty You're welcome, thanks much for the support!

    19. rusty on

      wow. super fast and replacement is on the way. thanks.

    20. rusty on

      thanks ryan. i appreciate your fast response

    21. Ryan Stout 2-time creator on

      @MARTIN Thierry X-T2 is coming very soon! I'll discuss that in our next update, potentially this week.

    22. Ryan Stout 2-time creator on

      @Rusty Sorry to hear that, we'll take care of that and get you a replacement unit. I found your support ticket and assigned it to Matt, who will reach out on how to return the device and will work to get you the replacement. Thanks for writing in.

    23. Ryan Stout 2-time creator on

      @Bruce Tsai No, but we did one this past week that you can upgrade to (v0.9.50). Thanks!

    24. rusty on

      martin, i would take it and charge it to make sure it works and does not come apart. i haven't really used mine and had it charging on my desk (secure area) and then when it came time to use it...the shell was cracked open. perhaps, heat build up from charging?

    25. Missing avatar

      MARTIN Thierry on

      Hello Ryan, I have my Arsenal in the box since more than 10 months waiting Fuji X-T2 support.... Can I be confident to use it soon or is it better for me to sell it...?

    26. rusty on

      msg sent to support. finally, have time to play with my arsenal which i haven't touched in a few months. it is located in a secure spot on my desk with usb connection. did updates and firmware today. but, i looked at the arsenal and the case has popped open and i gently tried to click it back and it doesn't click. still open and can't use in this condition. it does appear to be working, blue light. anyone else have this happen? support notified for fix or replacement?

    27. Missing avatar

      Bruce Tsai on

      was there an iOS release around the week of 1/14 ?

    28. Ryan Stout 2-time creator on

      @Eustace Robinson Sent you a PM.

    29. Missing avatar

      Eustace Robinson on

      I am still waiting patiently no updates on shipping. Sorry but tired of hearing others are using theirs but I have nothing to show:(

    30. Ryan Stout 2-time creator on

      @Meg Fierro I sent you a PM, Thanks!

    31. Missing avatar

      Meg Fierro on

      I'm still waiting on my Arsenal. can't really understand why. I ordered the same day as my son in another state and he received his months ago. I ordered two: one for me and one for my classroom. Please send!!!!

    32. Ryan Stout 2-time creator on

      @Zoe Martin @Mark Kristiansen I see the problem with the backing here. Would you mind writing our support team (help@witharsenal.com)? They can get you straightened out pretty quick. Thanks!

    33. Missing avatar

      Mark Kristiansen on

      I haven’t gotten mine either. I’ve been waiting for months for it and see thousands have been shipped but still waiting... can anyone help check on its status?!

    34. Zoe Martin
      Superbacker
      on

      Haven't got mine yet! I got a notification about 6 months ago that it was shipped but I've never received it

    35. Ryan Stout 2-time creator on

      @Adam Brown I'd recommend getting the 3300 or higher, from what we've seen. Those are all currently supported and working great.

    36. Ryan Stout 2-time creator on

      @Mark Jones I see the problem with the backing here. Would you mind writing our support team (help@witharsenal.com)? They can get you straightened out pretty quick. Thanks!

    37. Ryan Stout 2-time creator on

      @Gary Yarrow I see your ticket in the queue and we'll respond shortly. Thanks!

    38. Missing avatar

      Mark Jones
      Superbacker
      on

      I have not gotten my yet can you tell me when I will see my

    39. Gary Yarrow on

      Great pictures....wish I was taking them with MY ARSENAL...but, well, can't do that if I don't have it!

    40. Adam Brown on

      Are the Nikon D3000 and D3100 camera problems limited to those two models? What about more recent 3000 series cameras? I've been bitten by this D3100 incompatibility, and am open to updating to a newer camera. I paid for the Arsenal tool, if I was looking for a refund I would have requested it long ago.

    41. Ryan Stout 2-time creator on

      @Herman Ali I see the problem here. It's related to the M3. Would you mind writing our support team (help@witharsenal.com)? They can give you an update there. Thanks!

    42. Ryan Stout 2-time creator on

      @Louis Fawe I can check on the A700 but the camera is over 10 years old and we typically run into a bunch of issues when they're that old. Unfortunately I'd say it's unlikely we'll be able to support.

    43. Ryan Stout 2-time creator on

      @Dale Nelson No problems on skipping an update. You'll go from wherever you are to the most current; we have customers doing that every day. Thanks!

    44. Ryan Stout 2-time creator on

      @Stefanie Rodriguez Barber, I see the problem here. It's related to the D3100. Would you mind writing our support team (help@witharsenal.com)? They can give you an update there. Thanks!

    45. Stefanie Rodriguez Barber on

      I still haven't received mine. I heard of people who order well after me getting it in a timely manner yet I'm still waiting.

    46. Louis Fawe on

      Hi Thanks for these updates Unfortunately my camera is not supported actually (I knew it before buying) Bit if possible could you see if my Sony alpha-700 could be compatible with Arsenal?

    47. Missing avatar

      Dale Nelson on

      @Ryan, Been out of the loop for a month or two. Did initial updates when received and have been busy. Will I need to do updates as they've came out or will skipping a update or two not harm anything as I don't want to accidentally brick the unit by skipping 1 or more updates.

    48. Missing avatar

      Herman Ali on

      Hi Im in Singapore. Waiting for the product.

    49. Ryan Stout 2-time creator on

      @Anthony Wallace I see the problem with the order here. Would you mind writing our support team (help@witharsenal.com)? They can get you straightened out pretty quick. I checked and didn't see any emails in there from you. Thanks!

    50. Missing avatar

      Anthony Wallace on

      Still not got mine! Tried messaging as well, no reply