August 11 Update
Hey everyone, Ryan here with this week’s update.
I’m excited to once again report that we remain on track with our current shipping schedule. Our goal was to ship 7,000 units last week, and we sent 7,166 units.
The rest of the schedule remains the same per our last update. About 7,500 units are in the process of being shipped from our fulfillment center and will continue to ship throughout the remainder of this week. If you are in this batch, you should receive a tracking email no later than Tuesday. This is the schedule for those that backed or ordered before April 1, 2018:
Week of June 18 - 211 units shipped
Week of June 25 - 338 units shipped
Week of June 16 - 578 units shipped
Week of July 23 - 4,098 units shipped
Week of July 30 - 7,166 units shipped
Week of August 6 - 7,500 units - Kickstarter complete; Indiegogo complete
Week of August 13 - 7,500 units - WithArsenal.com orders
Week of August 20 - 7,500 units
Week of August 27 - all remaining pre-orders from prior to 4/1/18
On the software side, we have a new release queued up for early next week. We will be submitting it to the app stores after we complete testing over the weekend and into Monday. The release should be available 1-2 days later (after it’s approved by the stores). The new release will include the Wifi Direct solution for Android phones. Wifi Direct allows you be connected to more than one wifi network at once and will greatly improve the ease/success of connectivity on Android phones. Sony users will also see big improvements in many areas, including improvements to connection workflow, stability, general speed, speed during exposure bracketing (on USB Sony cameras), and improvements to handheld mode on Sony cameras. We also have a variety of mobile app stability improvements, fixes to multi/whole scene focus, and various other improvements. We will post the release notes on our website when the app is approved and available in the stores.
We continue to be very focused on customer support, particularly technical support. If you experience an issue while working with your Arsenal, please write our support team (firstname.lastname@example.org) and we’ll do everything we can to solve, work around, or escalate the issue to get it fixed. The more feedback we get, the better Arsenal will be, and the faster we will get there. Please remember this doesn’t just have to be challenges you encounter. Continue to recommend improvements or new features so we can share them with the team internally and potentially add them to our features roadmap.
As always, thank you for your support and remember to keep sharing your images #withArsenal.