July 31 Update
Hey everyone, Ryan here with this week’s update.
I’m excited to report that we remain on track with our current shipping schedule. Our goal was to ship 4,000 units last week, and we sent 4,098 Arsenals!
The rest of the schedule remains the same per our last update. About 7,200 units are in the process of being shipped from our fulfillment center and will go out this week. As a reminder, this is the schedule for those that backed or ordered before April 1, 2018:
Week of 6/18 - 211 units shipped
Week of 6/25 - 338 units shipped
Week of 7/16 - 578 units shipped
Week of 7/23 - 4,098 units shipped
Week of 7/30 - Goal: 7,000 units (anticipated: 7,200 units)
Week of 8/6 - 7,500 units - Kickstarter complete; Indiegogo complete
Week of 8/13 - 7,500 units - WithArsenal.com orders start shipping
Week of 8/20 - 7,500 units
Week of 8/27 - all remaining pre-orders from prior to 4/1/18
On the software side we released version 0.8.51 last week for both Apple and Android. Take a look at the release notes for the details of what's included, as well as what we're working on next. The release includes fixes for a bunch of camera-specific issues, including most of the impacted Sony models. Sony camera users should also take notes of Sony-specific instructions to connect to Arsenal.
We’re very focused on customer support as we launch. If you have an issue, write our support team (firstname.lastname@example.org) and we’ll do everything we can to help you through, solve, or escalate the issue to get it fixed. The more feedback we get, the better Arsenal will be, and the faster we will get there. This doesn’t just have to be challenges you run into; recommended improvements or new features are more than welcome, in fact they’re encouraged. Thanks for everyone’s support as we continue through launch, and keep sharing your results #withArsenal.