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Unlock the potential of your DSLR or mirrorless camera and capture amazing images in any conditions.
Unlock the potential of your DSLR or mirrorless camera and capture amazing images in any conditions.
Unlock the potential of your DSLR or mirrorless camera and capture amazing images in any conditions.
15,766 backers pledged $2,650,310 to help bring this project to life.

Update #10

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Hey everyone, Ryan here. Happy new year. The Arsenal team and I have been working around the clock to get Arsenal out the door and shipped. Here’s what we’ve been working on and where we are as of today.

Apple Certification

Arsenal uses Bluetooth classic as the normal method to connect to the phone. (Wifi is supported also, but it’s not ideal since you have to switch wifi networks). Apple requires all devices that connect to iOS using Bluetooth classic go through an extremely rigorous certification process. Apple will only test on production versions of a product, including packaging. Unfortunately, the delays we’ve experienced with our enclosure are pushing back our certification timeline and ultimately our ship date. Which leads me to…

Updated Timeline

I know you’re all excited to get Arsenal in your hands. We were originally hoping to ship Arsenal to our Kickstarter backers by the end of January. I’m very sorry to say we won’t be able to hit that date. We thought we had plenty of padding in our timeline to hit the January target. Unfortunately, some of the setbacks we hit in the last few weeks have blocked other parts of the process from moving forward. This is not an excuse, but I want you to know that if we could have gone faster we would have and I wanted to give transparency to the process/update.

Our new estimated ship date is early April. Unfortunately, the Apple certification isn’t something we have much control over, but we are doing everything we can to complete it and get Arsenal to you as fast as possible. I want to say I’m extremely sorry for the delay.

Sony A7Riii Support

We were able to get a hold of a Sony A7Riii last month and run it through the Arsenal test suite. Everything worked great, so we are adding it to the list of supported cameras. (It’s still hard to believe Sony got rid of their apps on new cameras. Hopefully Arsenal can fill in the gaps a bit.)

Enclosure

The injection mold tooling for the enclosure is almost complete. We’ve had a few minor changes to improve the flow as the plastic is injected. Thanks to Rubin for all of the hard work on this. The VIP/beta units will go out as soon as the new enclosures are ready.

Antenna Tuning

After doing some more controlled tests of the wifi/bluetooth connections, we decided to do a bit more work tuning the antenna. This involves renting some very expensive test equipment and setting parameters on the radio. The new parameters help improve the connection speed and range.

Logistics

We spent a lot of the last month working through some more logistics getting ready for the final production run and shipping. (supply chain management, acceptance testing, defect handling, taxes, etc…) This isn’t the most exciting thing, but it needs to happen. 

Quality Control

Because Arsenal contains so many BGA components on our PCB, we can’t take advantage of testing methods you might use for products with a more open circuit board. We need all systems on each Arsenal to be well tested before it goes out the door. To make this happen, we’ve been working on a set of devices and software that can run functional tests over all of the boards systems and then flash the firmware (assuming the board passes). Making sure this process catches all issues, is fast, and is repeatable takes a lot of work. There’s been a lot of back and forth with our manufacturer in the past month as we make adjustments to ensure our rigs keep up as boards are coming off the line.

Machine Learning

The machine learning team has been making improvements to our depth mapping system. The depth mapper looks at a scene and estimates distances based on the frames pulled from the sensor. This data is fed into the main setting suggestions algorithm and helps better match settings to the current environment.

Software

The software team has been spending most of their time tracking down some last bugs. They have also been working on a refactor of the core device code. The refactor improves the abstraction between camera API’s, camera configurations (code specific to individual cameras), and the communication layer. When this refactor is complete, it will make it faster for us to add new features and new cameras. The team is doing a good job moving forward while also keeping on top of technical debt.

The dev team is wrapping up a few little things, then we’re going to put together a full demo video to show the app with the updated interface. Should be out in the next week or two.

Summary

The delay is unfortunate but we are as committed as ever to getting Arsenal to each of our backers as fast as possible. We’re going to use the extra time to continue to improve the quality control process, software, core technology, and product as a whole. We’re also going to start putting together some video tutorials and documentation to help everyone get up to speed with using Arsenal. It’s pretty simple to use, but we’ve had lots of requests for documentation, so we’ll get that ready before we ship. 

We’ll be sure to keep you posted as we move through the final stages. Thanks to the Arsenal team for the long hours, travel, and going the extra mile. Thanks to all of our backers for their support and patience.

- Ryan

P.S. We’ve been so heads down on production the team hasn’t had much time lately to get out and take photos that aren’t for testing the system. (The snow on the ground hasn’t helped :-) Here’s some older shots we took with Arsenal.

 

 

 

 

 

 

 

Jim Libecco, Kyle Falconer, and 183 more people like this update.

Comments

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    1. Ryan Stout 2-time creator on

      @Mick Unfortunately, for the certification, we have to add hardware to each board and we're not allowed to ship units until we get through the certification.

    2. Ryan Stout 2-time creator on

      @David Asher Thanks!

    3. Ryan Stout 2-time creator on

      @Jacob Janzen Really sorry, we did consider making a 2nd product that was an Android only version. The Apple certification requires adding a piece of Apple hardware to the design and we're not allowed to ship any units until we get approval. Unfortunately, doing a 2nd product would require some other testing, logistics, etc, and most likely wouldn't result in things getting out the door sooner. Really sorry about the delay. I'm not trying to blame Apple on this. This is our fault, we should have had more padding in our schedule.

    4. David Hager on

      Happy New Year Ryan and Arsenal team! I'm happy to see your communication continues to be outstanding! Those test shots are great, I'm excited to take better shots w/ Arsenal. Keep up the amazing work and updates!

    5. Missing avatar

      Elie Ifrah on

      How unfortunate it is regarding the delay. I planned a trip for february and use Arsenal.

    6. Missing avatar

      Mick on

      Why not ship with WiFi mode and release a firmware update later for Bluetooth support?

    7. Missing avatar

      David Asher
      Superbacker
      on

      Hi Ryan, Thanks for the update, I for one would much prefer to wait for a product that has all problems fixed rather than something rushed/fudged to hit a deadline. As with everything in life we can't prepare for the unexpected. So looking forward to receiving this, keep up the good work and Happy New Year to you and the team.

    8. Missing avatar

      Melissa on

      Thanks for the update. I had always thought such a quick turn around was ambitious.
      Those sample photos look great!

    9. Jacob Janzen on

      So we're getting held up because of apple? I've got an android and don't care about apple certification, why can't you just ship them to the android people? This sounds like a disingenuous excuse, and if not, then why make android people suffer?

    10. Missing avatar

      Robert Newman on

      It's too bad you can't ship earlier to those of us that use android technology. I guess it's just another reason to dislike (read, hate) Apple.
      As much as I wanted this sooner, I'll wait for the finished product. It'll be nicer playing with and getting proficient with Arsenal in the warmer weather (it's a balmy -5 here at the present time.

    11. Ryan Stout 2-time creator on

      @Gretchen McMahon Thanks!

    12. Ryan Stout 2-time creator on

      @Gregory Pye Thanks!

    13. Ryan Stout 2-time creator on

      @Tjalling Dijkstra No problem, the A7Riii is a great camera. You can update your selected camera by logging in here: https://app.crowdox.com/retrieve/2092430307/arsenal-the-intelligent-camera-assistant-0 Be sure to close the survey when you are done. Thanks!

    14. Missing avatar

      Gretchen McMahon on

      Beautiful sample photos! Can’t wait to get my hands on the Arsenal!

    15. Ryan Stout 2-time creator on

      @Greg Rafferty So they don't really refuse to issue, they just make you fix the issue and resubmit. There's padding in the new schedule assuming we will have a few things to work through. You actually self test and submit, but sometimes you miss stuff with the self test.

    16. Ryan Stout 2-time creator on

      @John McCarty Sorry, I would say with shipping it probably won't get there by April first. We can do a full refund if that's a deal breaker.

    17. Ryan Stout 2-time creator on

      @Rob Lisowski At this point getting a 2nd product out the door that doesn't require the Apple certification would most likely add time (from the logistics/etc side) Really sorry.

    18. Ryan Stout 2-time creator on

      @Nathan Hamaluik Thanks! Some were cropped and a little bit of saturation was added (just a little) No processing other than that.

    19. Missing avatar

      Gregory Pye on

      Hey guys keep up the hard work. I am really looking forward to this product to help broaden my experiences with my cametra as I continue my travels in Japan. I wish you a Happy New Year and good luck with the rest of the project.

    20. Tjalling Dijkstra on

      Hi Ryan, I am going to buy a Sony A7 R111 and ditch my Nikon. I would like to change this in the order please. Tjalling Dijkstra

    21. Missing avatar

      Greg Rafferty on

      Is there a contingency for if Apple were to refuse certification? I assume that would mean further delays until the software/hardware was updated.

    22. Missing avatar

      John McCarty on

      Ryan, the hardware component was not in your update. Still does not sound right. When in April are you planning on shipping. I leave for Hawaii for a security Conference on April 1st and planning on a trip to the top of Mona Loa for Milky Way photos and was planning on having this.

    23. Missing avatar

      Christopher Beach on

      Thanks for the detailed update, looking forward to getting to play with this when everything is ready. Nice Job!

    24. Missing avatar

      Rob Lisowski on

      I know your pain with the Apple side....we have to destroy boards with Apple chips on and hold for 2 years.......HOWEVER, is there no option to make 2 versions....1 for Apple and 1 for Android ? We do this at our company and I run Android as hate Apple.....that way you could ship quicker to those who don't want it for Apple IOS. Many Thanks Rob

    25. Ryan Stout 2-time creator on

      @John McCarty I wish we could do that. Unfortunately, there is a hardware component to the Apple support as well and we're not allowed to ship anything with the hardware component until after we get approval.

    26. Missing avatar

      Nathan Hamaluik on

      attached photos look amazing!...I know these were taken with Arsenal, but I just want to double check that: Were these photos were taken without ANY post processing software...all done with the camera and Arsenal? These photos are great!

    27. Ryan Stout 2-time creator on

      @Asish Poddar No need to pay extra shipping. If you email help (at) witharsenal.com, we can get your new address update and we'll cover the shipping cost difference.

    28. Ryan Stout 2-time creator on

      @tanchiro58 Really sorry about the delay. We can issue you a full refund if you would rather not wait.

    29. Ryan Stout 2-time creator on

      @Kyle Barden The Apple certification process also requires adding hardware to our board. We're not allowed to ship any out with that hardware until we get approval (per their terms) Really sorry.

    30. Missing avatar

      John McCarty on

      April? 2 month slip being blamed on Apple? You can ship without Apple approval on Bluetooth and just make it WiFi only on Apple and release an update.

    31. Ryan Stout 2-time creator on

      @Charles Mason April (sorry)

    32. Missing avatar

      Asish Poddar on

      Hello creator, I was planning to leave the country for traveling beginning of April and the previous ship date would not have affected my plans but now looks like I won't be getting my unit before I leave the country. Is there anyway it could be expedited in this circumstances. I'm willing to pay expedited shipping if need to be. Thanks!

    33. Missing avatar

      tanchiro58 on

      That is a long delay. I was planning to use arsenal on my Canon 5D3 in the early spring vacation but what can I do about it now?! �

    34. Missing avatar

      Kyle Barden on

      This doesn't seem like a required feature for shipping, since you said it works over wifi. Why not just release and then patch an update when apple certifies it? Android users shouldn't have to suffer and apple users can just use it over wifi until ios certifies it.

    35. Missing avatar

      Charles Mason on

      I may have missed it but what is the anticipated ship date now?

    36. Ryan Stout 2-time creator on

      @Asten Rathbun I wish we could, but the way the certification is structured doesn't let us ship any units until approval as a whole, really sorry.

    37. Asten Rathbun on

      Can those of us who are free of the apple walled garden get it before the apple walled garden approves it?