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Unlock the potential of your DSLR or mirrorless camera and capture amazing images in any conditions.
Unlock the potential of your DSLR or mirrorless camera and capture amazing images in any conditions.
Unlock the potential of your DSLR or mirrorless camera and capture amazing images in any conditions.
15,766 backers pledged $2,650,310 to help bring this project to life.

Update #10

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Hey everyone, Ryan here. Happy new year. The Arsenal team and I have been working around the clock to get Arsenal out the door and shipped. Here’s what we’ve been working on and where we are as of today.

Apple Certification

Arsenal uses Bluetooth classic as the normal method to connect to the phone. (Wifi is supported also, but it’s not ideal since you have to switch wifi networks). Apple requires all devices that connect to iOS using Bluetooth classic go through an extremely rigorous certification process. Apple will only test on production versions of a product, including packaging. Unfortunately, the delays we’ve experienced with our enclosure are pushing back our certification timeline and ultimately our ship date. Which leads me to…

Updated Timeline

I know you’re all excited to get Arsenal in your hands. We were originally hoping to ship Arsenal to our Kickstarter backers by the end of January. I’m very sorry to say we won’t be able to hit that date. We thought we had plenty of padding in our timeline to hit the January target. Unfortunately, some of the setbacks we hit in the last few weeks have blocked other parts of the process from moving forward. This is not an excuse, but I want you to know that if we could have gone faster we would have and I wanted to give transparency to the process/update.

Our new estimated ship date is early April. Unfortunately, the Apple certification isn’t something we have much control over, but we are doing everything we can to complete it and get Arsenal to you as fast as possible. I want to say I’m extremely sorry for the delay.

Sony A7Riii Support

We were able to get a hold of a Sony A7Riii last month and run it through the Arsenal test suite. Everything worked great, so we are adding it to the list of supported cameras. (It’s still hard to believe Sony got rid of their apps on new cameras. Hopefully Arsenal can fill in the gaps a bit.)

Enclosure

The injection mold tooling for the enclosure is almost complete. We’ve had a few minor changes to improve the flow as the plastic is injected. Thanks to Rubin for all of the hard work on this. The VIP/beta units will go out as soon as the new enclosures are ready.

Antenna Tuning

After doing some more controlled tests of the wifi/bluetooth connections, we decided to do a bit more work tuning the antenna. This involves renting some very expensive test equipment and setting parameters on the radio. The new parameters help improve the connection speed and range.

Logistics

We spent a lot of the last month working through some more logistics getting ready for the final production run and shipping. (supply chain management, acceptance testing, defect handling, taxes, etc…) This isn’t the most exciting thing, but it needs to happen. 

Quality Control

Because Arsenal contains so many BGA components on our PCB, we can’t take advantage of testing methods you might use for products with a more open circuit board. We need all systems on each Arsenal to be well tested before it goes out the door. To make this happen, we’ve been working on a set of devices and software that can run functional tests over all of the boards systems and then flash the firmware (assuming the board passes). Making sure this process catches all issues, is fast, and is repeatable takes a lot of work. There’s been a lot of back and forth with our manufacturer in the past month as we make adjustments to ensure our rigs keep up as boards are coming off the line.

Machine Learning

The machine learning team has been making improvements to our depth mapping system. The depth mapper looks at a scene and estimates distances based on the frames pulled from the sensor. This data is fed into the main setting suggestions algorithm and helps better match settings to the current environment.

Software

The software team has been spending most of their time tracking down some last bugs. They have also been working on a refactor of the core device code. The refactor improves the abstraction between camera API’s, camera configurations (code specific to individual cameras), and the communication layer. When this refactor is complete, it will make it faster for us to add new features and new cameras. The team is doing a good job moving forward while also keeping on top of technical debt.

The dev team is wrapping up a few little things, then we’re going to put together a full demo video to show the app with the updated interface. Should be out in the next week or two.

Summary

The delay is unfortunate but we are as committed as ever to getting Arsenal to each of our backers as fast as possible. We’re going to use the extra time to continue to improve the quality control process, software, core technology, and product as a whole. We’re also going to start putting together some video tutorials and documentation to help everyone get up to speed with using Arsenal. It’s pretty simple to use, but we’ve had lots of requests for documentation, so we’ll get that ready before we ship. 

We’ll be sure to keep you posted as we move through the final stages. Thanks to the Arsenal team for the long hours, travel, and going the extra mile. Thanks to all of our backers for their support and patience.

- Ryan

P.S. We’ve been so heads down on production the team hasn’t had much time lately to get out and take photos that aren’t for testing the system. (The snow on the ground hasn’t helped :-) Here’s some older shots we took with Arsenal.

 

 

 

 

 

 

 

Jim Libecco, Kyle Falconer, and 183 more people like this update.

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    1. Missing avatar

      Oliver Winderoll on

      Not happy about it. Planned a trip with my Sony Alpha 7II and wanted to use Arsenal. When I was reading the update I thought: ok, maybe 4 weeks later but almost 3-4 month???. Really hoping a) that this is the real reason and b) that April is start of April and not end of April or even later! From a project-planning point of view I see a lot of improvement- even its easy to say this!

    2. Ahmad Zaki Abdullah on

      Hi everyone happy new year

      When can we get out hardware. I am flying to india thus 1st April. reallt hope to field test it over there.

    3. Greg Kingston on

      Pretty disappointing that this wasn't visible much earlier within the planning, but these things do happen. I appreciate the honest update, and wish you the best dealing with Apple (who seem to have their hands full on quite a number of other things at the moment...!)

      Looking forward to using this for early summer photos!

    4. Ragnar Võrel on

      I'm understandably a little bummed but I can totally understand at the same time that Apple's processes are often a pain in the ass and can't really be helped much. Ultimately still very excited for the product and can't wait for April! Good work so far on everything, team, and hang in there – not much to go now!

    5. Andrew McGlinn on

      Disaster! I have a trip to India planned in March and I was really looking forward to field testing Arsenal. Ce la vie, I'm still really excited by the product.

    6. Missing avatar

      Markus Schnabel on

      Thanks for the update, Ryan. Appreciate the communication (good and bad news).

      How will it be possible to purchase matching USB cables when we upgrade cameras? Or will these be standard USB cables that can be purchased from any 3rd party provider ?

    7. Missing avatar

      yehuda zeiri on

      Ryan-I am sure that some of the backers purchased new cameras, I replaced my Canon 6D by a Canon 6D Mark II and purchased a Fujifilm X-E3. It might be a good idea to update us with the list of cameras that can use the Arsenal and let us update the type of camera we shall use with the Arsenal.

    8. Ryan Stout 2-time creator on

      @David O'Connell Thanks for the understanding/support.

    9. Ryan Stout 2-time creator on

      @Mike Johnson Thanks for understanding. Yea, I've been out testing some software stuff this week and I seriously thought I had frostbite for a minute. Though I live pretty far north.

    10. Ryan Stout 2-time creator on

      @Chris Roberts Hey Chris, really sorry about the delay. That is my fault. I'm not using any of the following as an excuse, but basically part of it was due to a miscommunication within my team. (I take full responsibility) Also, the cert process is a bit of a black box and we had some information from another company about the expected duration that, while I did confirm their estimated time has happened, we later learned it was optimistic for the average/worse case.

      Really sorry for the delay. I'll be working hard to make sure we keep everyone updated every step of the way. Thanks for understanding. (Also, we could do a full refund if you would rather not wait)

    11. Missing avatar

      David O'Connell on

      Ryan- while I share the disappointment of all that Arsenal won’t ship in the next few weeks, I appreciate that bringing a new product to market is bound to have setbacks along the way. Many thanks for the the frequent, informative updates- they are the main reason that I, for one, am happy to decline a refund and wait.

    12. Missing avatar

      Mike Johnson on

      April. Let’s see. January, a month where the temperature of my camera which has a metal chassis is cold enough to do harm to my fingers when holding it to make photos. February, likely more of the same if not worse. March, when lawns, driveways and pipes begin to thaw out. Makes me shiver just thinking about it. Then we have April. Trees push green leaves, grass grows and the liquid in thermometers begins to reach upward. Other than having to start mowing my lawn again, I don’t see any reason why getting Arsenal when my camera doesn’t hurt to hold it would be a problem. Bring it on. I can wait!

    13. Chris Roberts on

      I'm not upset about the delay as I understand the cert process. How weren't you able to provide an update about this sooner if this is what's causing the hold up? That's all that has me concerned.

    14. Ryan Stout 2-time creator on

      @Blair Thanks

    15. Ryan Stout 2-time creator on

      @Sarah Hodge Thanks!

    16. Missing avatar

      Blair on

      @Ryan & Team
      Thank you for always being so transparent. No problem waiting. Will be worth the wait.

    17. Sarah Hodge on

      So proud to be a backer of Arsenal...thank you for the frequent updates, sample photos, etc., I really appreciate your transparency throughout the development process. Delays are completely understandable/inevitable. I know you want to deliver the best possible product, and I'm happy to wait as long as it takes. I can't wait to field test Arsenal on my trips around Japan to Kumamoto, Matsue, Aomori, and Kanazawa this year!

    18. Ryan Stout 2-time creator on

      @Robert Reid @John Thanks for understanding.

    19. Ryan Stout 2-time creator on

      @Jonathan Moore The Apple certification requires adding a piece of Apple hardware to the design and we're not allowed to ship any units until we get approval. Unfortunately, doing a 2nd product for Android phones only would require some other testing, logistics, etc, and most likely wouldn't result in things getting out the door sooner. Really sorry about the delay. This is our fault, we should have had more padding in our schedule. If you would rather not wait, we can issue you a full refund.

    20. Jonathan Moore on

      Pretty surprised to hear that waiting for Apple certification is what's pushing the release so far into the future. As a diehard Android user, I have difficulty understanding why we can't get the hardware early as intended, for those who don't use Apple, and then push the Apple updates once the software is completed?

    21. Robert Reid on

      @Ryan, thanks for the update. These setbacks must be as frustrating for you/your team as they are for us backers, especially those outwith your control. S**t happens with the best of projects! Keep up the great work .. .. and the updates! ;-)

    22. Missing avatar

      John on

      @Ryan - Thanks for the update. Stuff happens and I for one appreciate you letting us backers know. While I'm disappointed I won't have Arsenal for an upcoming trip next month life will go on and I'll hopefully have it for the next one.

    23. Ryan Stout 2-time creator on

      @Martin Naskovski The Apple certification requires adding a piece of Apple hardware to the design and we're not allowed to ship any units until we get approval. Unfortunately, doing a 2nd product for Android phones only would require some other testing, logistics, etc, and most likely wouldn't result in things getting out the door sooner. The Apple certification is the big thing we'll be waiting on. It gives us a bit more time to prepare for production. Really sorry about the delay. This is our fault, we should have had more padding in our schedule. If you would rather not wait, we can issue you a full refund.

    24. Martin Naskovski on

      I've never owned an Apple phone - why can't you do a two releases, for Android users and later one for Apple? I don't mind waiting another few months, but then something else might pop up... and something else. Last time I remember doing this for another kickstarter product, the delays went on indefinitely and I eventually asked for a refund and got it (thankfully), but the point is - can you deliver or not? Is there anything else you suspect that's looming on the horizon that might push it from April to September? Or from September until January 2019? See what I'm getting at?

    25. Missing avatar

      Colin on

      But on a more serious note, Ryan...
      Speaking as a project manager with quite a few software development projects under my belt here...
      There never, ever, is anything like enough padding / buffer when it comes to projects to accomodate the "sh*t happens" factors.
      You got to roll with the punches (check) keep your stakeholders informed (check) and update your planning accordingly on a realistic level (check).
      I like that you offer people their money back still. It's a really fair approach.
      Kudos.

    26. Ryan Stout 2-time creator on

      @Colin Thanks for the patience.

    27. Missing avatar

      marcx on

      Ok, as long as I get it early April, I'll probably be ok... I have something I wanted to perform test this at, heh. Was hoping for a little more learning/debug time tho...

    28. Ryan Stout 2-time creator on

      @Doug Applegate Really sorry about the delay. I'm happy to do a full refund if you wish.

    29. Missing avatar

      Colin on

      Apple, eh?
      I knew there was a good reason I kicked all of my Apple gear out of the house.
      Tough break, Ryan.
      As long as I get my device in time for the beginning of tournament season in May... :)

    30. Missing avatar

      marcx on

      Bummer! Hmm, I wonder if backers could get early bird pricing?

    31. Missing avatar

      Doug Applegate on

      Very disappointing, you should be including much more because of of your delays

    32. Ryan Stout 2-time creator on

      @Graham George Thanks!

    33. Graham George on

      Thanks for the heads up guys. Completely understand this is new territory for inventors. People seem to forget the fact that Murphy's law definitely applies to uncharted waters. As long as you get it right with no f#ck ups after shipping I'll be happy as Larry. I know you guys are working your backsides off & I really appreciate your dedication to this project.

    34. Dushyant Ahuja on

      @Ryan - I was just trying my luck :-). Best wishes.

    35. Ryan Stout 2-time creator on

      @Garrett Whipp Thanks for understanding.

    36. Missing avatar

      Garrett Whipp on

      But I want it now!

      Just kidding. Keep up the good work and I appreciate the updates. A few month delay is nothing in the Kickstarter world.

      Do people really plan a vacation/trip around a KS product? Nice to have on a vacation, sure. But a deal breaker? Not a chance.

    37. Ryan Stout 2-time creator on

      @Dushyant Ahuja The Apple certification requires adding a piece of Apple hardware to the design and we're not allowed to ship any units until we get approval. Unfortunately, doing a 2nd product would require some other testing, logistics, etc, and most likely wouldn't result in things getting out the door sooner. Really sorry about the delay. This is our fault, we should have had more padding in our schedule. If you would rather not wait, we can issue you a full refund.

    38. Dushyant Ahuja on

      If Apple certification is the major delay, does it make sense to ship out to Android users earlier?

    39. Missing avatar

      DW on

      This oversight seems like something that should have been realized a bit sooner and the delay seems to be considerably longer than expected for Apple certification. Unless there are other reasons?

    40. Ryan Stout 2-time creator on

      @Ashim Thanks!

    41. Missing avatar

      Ashim on

      Thanks for being upfront Ryan! Fingers crossed everything goes smoothly. All the best.

    42. Ryan Stout 2-time creator on

      @Tanner Phillips Yea, definitely. Really sorry about the delay. The software team isn't so involved in the hardware side, so they will be using that time to add some polish on the software side. Thanks.

    43. Missing avatar

      Russell Gwynne on

      Thanks for the update Ryan, much appreciated. I’m sure the vast majority of your backers are like me and would prefer to wait for a 100% completed product. Well done on attempting something so complex, a huge credit to you and your team. Looking forward to receiving it in April!

    44. Tanner Phillips on

      I am SOOOOO Bummed that it has been pushed to April, I've been SO excited to get it this month, but, I understand. Crap happens. This only adds additional pressure on you guys to get this right the first time though. Having extra times means you need to make it extra solid, with minimal issues, and nothing but picture perfection. I am so excited!! Keep up the good work guys!

    45. Ryan Stout 2-time creator on

      @Jeff Egan Yea, thats the plan. The UI is fairly simple, but there's some good tips and stuff we can give. We want to do a video series also.

    46. Rachelle Wise on

      Aw sad. Was hoping to have it for a Hawaii trip in March. :( Guess I'll have to go back. hehehe Hope everything goes smoothly to the new ship date.

    47. Ryan Stout 2-time creator on

      @Wayne Brissette Yea, it's a better experience on Android. I keep waiting for Apple to add some Wifi Direct support.

    48. Jeff Egan on

      Can you release training videos and documentation before you release the hardware to your Kickstarter investors? This would allow us to become familiar with the product and the process.

    49. Wayne Brissette on

      "(Wifi is supported also, but it’s not ideal since you have to switch wifi networks)." I'm not sure I agree here. On the Sony A99II GPS coordinates are added to metadata via a wifi connection to your phone. Let's be honest. We're not typically on a wifi network when we're outside. The switch is automatic (if you have your phone setup to remember. the network), so it seems not using bluetooth would be more of an ideal solution. However, it really is up to you to decide what you want to do.

    50. Ryan Stout 2-time creator on

      @David Hager Thanks!