by Ryan Stout
Thanks for the update. I’m sure I speak for all of us when I say that’s all we want. To be kept in the loop as much as you can December and January was torture knowing nothing. So please keep the updates coming and for the most part we’ll be happy 👍
At what point should I call it quits and ask for a refund? I planned to take this with me to Asia in late March...abd watch, cone March
@Arno Van Huyssteen Yea, we've got a bunch of Fuji cameras we want to work on getting supported. Unfortunately, we haven't had much time to focus on adding more cameras. Once we ship though, we will have more time to add more cameras. If you need X-T10 support now, we can issue a full refund. Thanks.
@carlos restrepo Thanks!
@Rebecca Tye Really sorry about the delay. We can do a full refund if you would rather not wait.
Hello, April is to late for my trip to the US. I would like the full refund, offered to other backers. Tell me how to proceed please. Thank you
Hello! April is also late for my trip to Iceland and Finland. I bought this product for the sole purpose of getting some help capturing night shots. How do I proceed for a full refund?
@Rena Gottfried and @Alberto Rojas-Maldonado no problem. I've issued your refunds. Really sorry about the delay.
This was a gift for my girlfriend I’ve explained the issues you’re having but she would still rather something else. So unfortunately I’ll have to ask for a refund please.
Hi Ryan, do you have an updated ship date for this?
@ Pat O'Shea No problem. I just sent you a message.
@Angelito Jusay we are on track for April. Thanks!
Hi Ryan, how can I see where will you send the package? Because I just moved and I'd like to verify it.
@Andrea Mazzoleni you can look up your survey here and check/edit your shipping address. Just be sure to close the survey when you're done. Thanks!
As I worked in a startup several years ago, I understand your deadline explosion... the delay isn't a problem in fact. The real one is to provide the best device you can with the best quality in order to be significantly different and over the others. Otherwise all your efforts will certainly go in the water........
So, do your best and no stress about delay. The important thing is a revolutionnary device, a real one.
Thanks for your hard work and all the best for the incoming ones ! ;o)
Regards and encouragments
No worries about the delay. Keep us up to speed though. Can't wait. ;)
Early April... what is a little while longer? Just keep us in the loop. =)
I am still excited about this product so I do not mind waiting, I would prefer receiving a proper operational product than something that is rushed and does not work at all.
@Michael Johnson Will do, working on an update this week. Thanks!
I'm switching from a 70D to a EOS M6. I don't see that model specifically as supported. Any plans on adding support?
The ol’ Apple certification process. Catches me off guard every time. Kickstarter should have a button that says “does your product work with Apple?” And then adds a year to the estimated ship date automatically.
Not that I don’t appreciate it! Their products work well. Just that product designers never estimate time accurately.
I have no use for or any desire to ever use an apple product. Please do not let their certification process delay shipment for my unit.
@Jeremy Weisser sorry, the M6 isn't supported. We don't know if or when support for it will be added. We're happy to give you a full refund if you'd like.
@Josh Justic The Apple certification requires adding a piece of Apple hardware to the design and we're not allowed to ship any units until we get approval. Unfortunately, doing a 2nd product for Android phones only would require some other testing, logistics, etc, and most likely wouldn't result in things getting out the door sooner. The Apple certification is the big thing we'll be waiting on. It gives us a bit more time to prepare for production. Really sorry about the delay. This is our fault, we should have had more padding in our schedule. If you would rather not wait, we can issue you a full refund.
thanks for the updates Ryan
I like many other backs, just want to be kept in the loop. There's never such a thing as too much information or too many updates. So what's happening?
@Ron Jacobson Hey Ron, sorry I've been slow with the updates. I'm working on an update today. Will definitely be out sometime this week. (Everything is looking great for the April ship timeline btw)
I've read in the comments below you need to add some Apple hardware to your device? I'm a bit worried about that... what is it for? Certainly not only for privacy reasons...
Don't want to be a bummer, but why is the estimated delivery date pushed back a couple off times now and why didn't we get an email/update about it more often? We are the backers/buyers and without us this isn't happening at all and I'm started to wonder (and I'm pretty sure I'm not the only one) that it isn't going to happen. In my oppinion this is just bad faith....
a addition to my comment:
Especially now you've another product that does the same on kickstarter:
@Florian Priester There's an component on our PCB that we include with Arsenal that allows for authentication to iOS devices. It just responds to a "challenge auth" so the connection won't get rejected by the iOS device. (And so Apple can verify it's an approved device) Thanks!
@Ralph Buisman Hey Ralph, sorry it's been a while since I updated. (We've been swamped getting the last things ready for production) I'm finishing up the last stuff on a demo video for the update. Hoping to have it out tomorrow. Sorry it's taking so long.
i get everyone's side. as a backer, i just can't hardly wait to get my unit and start shooting with it, but at the same time i understand on the production side, all the i's must be dotted and all the t's must be crossed. it's about quality and functionality, as a backer i sure would like to receive my unit complete and ready once i un-box it. so, Ryan and Arsenal team, i'll let you get to working. #PatientlyWaiting
@RYAN CRISTOBAL Thanks! We're working hard to get them in everyone hands ASAP. Also, fyi, I've got another update almost ready to go out, just finishing one thing on it. (Hopefully it will go out tomorrow) tl;dr... We're on track for the April ship timeline. Thanks
Do you have any upcoming updates?
Hey @Juan Pronao The next update will go out Monday. (Sorry it's taking so long) tl;dr is we're on track for April delivery. I've also got a walk-through video of the app (that turned out way too detailed, but hopefully everyone will find it interesting) Thanks!
While you wait for the apple certification are you considering to take the iPad support forward?
I'm wondering if you'll be confirming shipping addresses again before it all happens? I'm moving countries. (I'm certain a bunch of people will have moved too). Thanks!
Still looking forward to it!
Is there a possibility to change the country of shipping? I have changed the country since I took the survey.
@Horst Wurf Tablet support is on the short list. We still have a few things we need to get through before we start on that. (It should go quick, but we need to get through a few more things before we start on tablet support) I think we'll be able to get it out sometime this summer. Thanks!
@Mark Delbridge Yes, we will request address changes shortly before we ship. For some reason, Crowdox won't let you change your own address, so you'll want to message me or e-mail help(at)witharsenal.com and we can take care of it for you. Thanks!
@Marta Magiera Yeah, for some reason Crowdox doesn't let you change the country, but I can do it. Just message me here or e-mail help(at)witharsenal.com and we can take care of it for you. Thanks!
Is the timeline still early April for the D850 Arsenal release?
@Joe Polecheck Yep, we just posted an update here: https://www.kickstarter.com/projects/2092430307/arsenal-the-intelligent-camera-assistant-0/posts/2123480 The d850 is supported now. Thanks!
How about a shipping update? And how do we get the app to begin learning prior to shipping? I would like to use it as soon as it arrives. Thanks
Hi Ryan, now is going to reach May of 2018 but still no delivery of Arsenal camera assistant. I am very disappointed for supporting you as no news or email to inform me. Now please rush advise me when is delivering date if unable I need full refund as soon as possible.
hello. when is the date for delivry please
Has this shipped yet?
Hi Ryan, now is going to reach September of 2018 but still no delivery of Arsenal camera assistant. I am very disappointed for supporting you as no news or email to inform me. Now please rush advise me when is delivering date and where is my Arsenal camera assistant.