by John Thomas Draper & Craig Wilson Fraser
@ phrxmd. Thank you. Point noted :)
Guys, thanks for your work. I can see that you're passionate about it and I'm sure the final result will be worth it.
That said, just remember in the future that all of this can be avoided if you communicate clearly - which also means being clearer yourself before you communicate. If you look back along the string of updates and see how many updates have been essentially about the same things, you'll see what I mean.
@ Tim. Thank you. We did anticipate the costs of backerkit, and are covering them from the pledge amount, so nothing hidden there. There was full transparency. The only costs that some people had genuine concerns about was the shipping, which we admitted fault on the confusion of. Apologies again. We used the best overall format we could find in the end, and we truly hope everyone understands that our intentions have always been in the right place.
The BTLBB team
Yeah, well, underestimating the total cost of the rewards is one way to get people pissed at you. Using a 3rd party fulfillment service certainly bumps up the cost. You could have anticipated that. It only cost like $1.90 to media-mail a book. Asking people to pay “postage” after they pledged is not cool. It’s *never* happened to me before.
@ Alexander. Thank you so much. We are all new to crowdfunding and we're trying :)
I don't know the details - but it seems from the above post that the team is passionate, genuine and trying to achieve something, so I say "don't worry - just do your best" :-)
@ Stein. Thank you so much for your support!
@ Ray. Apologies if it read that way. I have edited out any expression of frustration on our end.
Keep up the good work! Happily awaiting the good stuff!
Scolding all of your supporters because of the actions of two or three people is not only unwarranted, it is also immature and short sighted. News flash: the people who charged back their postage will not respond to your scolding email, and the people who would never even consider charging back postage are suddenly now aware that they could do so. Don’t send me emails like this one. Your incompetence is not my problem.