US/Canada/ROTW Shipping Update!
Thank you again for your patience. We have some excellent news! The main shipment of games has arrived at the US warehouse and they are preparing the games for shipment.
And now, an important update from Ship Naked for US, Canada, and backers from the rest of the world:
Greetings Pillars of Eternity: Lords of the Eastern Reach Backers!
We're happy to be shipping Pillars of Eternity for Zero Radius Games.
We have already sent out address verification emails to the email you provided when you completed the survey. If you did not receive a verification email by now, please check your spam folder. If it is not there, and you believe you have to update your address, please visit www.ShipNaked.com/address.
We're preparing to ship Pillars of Eternity: Lords of the Eastern Reach reward packages out to you. We estimate that picking, packing, and order processing will take about two weeks. We expect to begin shipping this coming week, ending August 19th. If we run into any snags, we'll provide an update to Zero Radius Games so they can let you know here. Otherwise you'll receive a shipping notification when your label is generated with the folks who will be delivering it to you.
Shipment notifications will be sent to the email you provided when you completed the survey. Please wait until one week after the campaign completion update has been posted to Kickstarter before submitting a status inquiry, as your package may not be processed immediately after the label has been generated. We generate labels in advance so that the whole campaign may be packed as quickly and efficiently as possible. We cannot process Status Inquiries on ongoing campaigns, as we must allow time for our shipping partners to process all packages.
If you receive your package and any pieces are missing or damaged, please visit www.ShipNaked.com/replacements
When you receive your package, if you have any costs for receiving it (postage, customs charges, etc) and you are within the USA, Canada, UK, Europe, Australia, and New Zealand, please visit www.ShipNaked.com/customsfriendly and Ship Naked will reimburse you directly via PayPal.
If you have any other questions, please do not hesitate to contact Ship Naked directly at www.ShipNaked.com/help or by calling us at 1-844-SHIP NAKED (toll-free in the US and Canada) or +01 (603) 792-0037.
Our offices are open from 8:30 AM to 4:30 PM Monday through Friday Eastern Time. If we are unable to answer when you call, please leave a voicemail so we can follow up with you directly. It's our pleasure to serve you.
- Ship Naked
EU and UK backers
Most games have shipped. If your game was delayed, we are now able to restock those warehouses and your game should be shipping soon.
As usual, if you have any other questions or comments, please let us know in the comment section below.