Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I have one the first square's and use it every day, its a good bottle, but I would consider backing this one also but with the exchange rate and the international postage being almost the same as the bottle, its just to expensive, a $40 bottle becomes an $81 bottle
Thank you for your mail and quick action by sending me a replacement bottle! Much appreciated!
On 16 may i send the following mail:
Hello, I'm an Kickstarter backer and I wrote you mail a few weeks ago that my sons bottle bottom was broken and I need a replacement, how can I get one?
And secondly can I order more bottles? I'm from the Netherlands.
On the same day i got this reply:
Apologies for your leaky bottle! Unfortunately we no longer make white capped Squares, but we have black, orange, red, and green in stock. I cannot provide free shipping outside the US, but if you order some bottles I would be happy to include an additional bottle for free! Sincerely,
Above Jesse writes clearly to send a free bottle if i order some bottles so the next day i send the following reply:
Dear Jesse, I tried to order some bottles through your website some time ago but it was not possible due to no shipping outside US. I like to order one red and one green bottle and receive the free in color black. Please send me an order with price delivered to the Netherlands and a payment option so I can decide. Thank you.
And than i got the reply from Jesse on 20 may:
Michel, Thank you for writing in! I could offer you the Squares for $44.95 US a piece, and shipping for $35 US, for a total of $169.85. We offer a buy 3 get 1 free deal for the plastic but not for the Square. Sincerely, Jesse Chebot
So you have seen my mails and you're not helping and that is why my white already of the market suare bottle is in the garbage bin and Jesse is not helping out!
@michel - we have never seen your emails. who are you sending them to? please email firstname.lastname@example.org and he can help you out.
I have two squares and one is perfect and one have a broken cap at the bottom and i tried to get a new bottom for months, even asking to send one if I buy one or two more squares, but they simply refuse to send it nor are they replying to my mail. Guarantee the bottles for life probably does not apply in The Netherlands. Now i have only one as the other is lying in the garbage bin. Thank you for one very expensive bottle!
@Sandro - so sorry about that! we can send you a new square but it is tough for us to engrave it as well given the fact that the factory requires a large minimum order. let us know!
@David_Mayer I have to admit that I love my square, but I'm bummed about the mistake due to the accent (é came out as Ã©). Is there any way to remove the engraving? (I actually have access to a laser, so I might be able to re-engrave it correctly).
Can't decide whether to buy another one after loosing mine on a flight and American lost and found never getting back to me :(
I'm just wondering. Did anyone get their bonus Kickstarter Clear bottle as promised in Update #8? I really like the square bottles, btw and use them all the time.
Hey Kensy - just room temperture beverages
Earl - we guarantee the bottles for life so just email us if you want another or a refund
Just got my Square today. It looks really elegant. I love the design.
A quick question, can I use my Square for hot beverages? Like tea or coffee.
ok it's no glue. it is ring to seal the bottle..... oh well now i got a leaking bottle thank god i bought 2 ;)
Did have numerous airport security staff comment on it though. Both in the US and back in the UK
Damn it. I seemingly left mine on an American Airlines flight today. Hopefully their staff find it...
is that glue on the left side of the black ring (sorry for the bad picture quality) ? http://cl.ly/image/0W2V1s2s2o10
Hi, I am still the bottle to arrive, as my others pledge's reward reached my shore but not the bottle, can you please advise on my reward status. Thanks
@julian - yes. Your USPS tracking # is CJ490211085US. I just checked the site and it says 'your item arrived at the sort facility on Dec 30th' but there isn't any more information so maybe it got lost in the mail. We can issue you a refund if you'd like - please email me directly at email@example.com
Hey everyone - we keep running out of inventory, which is a good thing, but it prevents us from getting you those 50% coupon codes. We expect to have more inventory in March and we will get you out those coupon codes then. Thanks for your patience!
Steve - can you email me directly at firstname.lastname@example.org. your tracking # is CJ490211488US. This is USPS. It said they tried to deliver the package on Jan 8th. When we get it back we can ship it out to you again.
got my replacement- thank you!
Also still waiting out here in Singapore - can you advise when they shipped? Had many other shipments from US ordered in late-Jan/early-Feb already arrive but no bottles... Thanks!
Have all the bottles shipped? Because I haven't seen mine yet?
Hi. I was wondering when the backers would get the half off code? Saw that the cleanbottle website has new colors that I would like to purchase. Thanks
Joggl - I removed and reseated the inner seal on the cap and it now works great!
Since two days I'm experiencing the same problems that David mentioned before me. It seems like the bottle is not sealed properly between the plastic and metal part. Every time I drink some water drips from the edge. What shall I do?
My square bottle appears to be leaking from the top where the metal frame meets the plastic top.
It leaks down my shirt every time I go for a drink and it doesn't matter which side I tilt it.
It even leaks with to cap on while I'm tilting it.
I love the Square but I like to keep my shirts dry.
Received my bottles and they are great. I initially had the same issue as Chris K with leakage from the black bottle, but removing and replacing the silicon cap seal seems to solve the problem.
Great work !
This shouldn't be happening, could be a faulty seal. Double check to be sure the silicon seal is snugly in place before we take further steps, but I'm more than happy to mail you a new top cap. Just let me know,
While I love my Square bottle, I do have 1 issue...
- When you open the top of bottle to drink from it, there is water pooled on the plastic lip (where your lips go). This leads to water rolling down the sides of the bottle or dripping to the floor/desk/etc. This happens every time the bottle is shaken or tilted to where the water hits the lid (with the cap on). This leads me to believe the silicon seal on the top is not sufficient.
Been using it daily at work for about a month or so now. Absolutely love these bottles. I still baby them, but I know eventually they will get scratched. Either way best water bottle I've ever had, and I have spent hundreds on them over the years. Job well done David.
Great product, job well done!
got mine - great packing! looks good and will hopefully last a long time as these are my favorite water bottles yet
maybe i'll put up a review soon. . .
Brian - that means a lot, thank you...and I'm glad you're putting your Square to the test! Reedy- give the silicon seals a quick inspection, if the problem persists I'm more than happy to replace your Square, just let me know.
I've had my square for a few weeks now. It has been hiking and skiing in Colorado, hiking all through PA. It's got a few scratches, but i think they're beauty marks on a HEAVILY used item. I would just like to congratulate the a) fantastic product, but mainly b) being a kickstart project that had there shit together and shipped out at a reasonable date as compared to many other kickstarter projects, and delivered what was promised.
Mixed results with my first outage with my square. I put it down on a table (maybe a little hard) and I had ginger beer coming out the bottom all over the counter at Starbucks!! :/
The author of this comment has been deleted.
Got mine a few days ago in Australia. Perfect!
Ashely - glad your Square arrived, finally! The orange did come out a bit brighter than we anticipated, but I think it looks good. We may play around with it and try for a more rust color - what do you think?
Benni- we did test the coating. If you would like your tracking information please message me privately.
mine arrived today. I didnt expect the orange to be so fluoro but it's still great
Also if mines scratches i think that adds character. It's not a car people!
Nevermind, my bottle arrived yesterday as soon as I got home. It's really good, but has a mild plastic and metal taste.
I'm looking forward to the discount coupon.
Haven't received mine in Brazil yet. Has it been shipped together with the others?
Just got my bottles in the mail, as well as a letter from the postal services explaining that they held them in customs for a while. They look amazing! I'm so glad I got them
i hope that we won't have to replace the bottles every month or so - did you actually test the "scratch-resistant" coating?
any tracking no. available ?
Just got my bottles
Thanks for the feedback! I'll be sure to check in when they arrive or by friday. Chances are they probably already has arrived in Denmark, but are stuck in customs...
I did notice a few scratches this morning on my Square, with only a few days use. These do tend to scratch rather easily, I must say. I'm glad David is open to replacements if the scratches continue to be a problem.
Emshumi - I'll e-mail it out once we receive our next shipment in 2 weeks! We'll even have more colors available then!
Henrik- let me know if you don't see it by week's end and I'll look into it with USPS
Jason- Sorry to hear about the scratches and we did indeed mean to have our new coating be somewhat scratch resistant to normal use. If it continues to be a problem, I'm more than happy to replace your Square free of charge.
Colin- Yes! What size would you like to see? If our first year with the Square goes well, we'll definitely be looking to expand our line
Received mines today in France. Well packaged so no scratches (for now!). Looks good.
Still haven't seen mine in Demark...
Got mine a few days ago. Loved it, but after a few days in my backpack with a binder the bottle is scratched =[
I thought it was pretty scratch resistant....