Risks and challenges
This isn't our first rodeo, so we know to get these products made on time and in the high quality that you should expect. While we have been relentlessly concerned with the details throughout designing, prototyping, and planning for production, there is always the chance that pesky Murphy guy may make an entrance with that law of his.
In the event that things don't go as planned, whether it's a delay in the manufacturing timeline, shipping date, or something else, we promise to communicate honestly with you and work around the clock until we correct the issue.
Holidays - We know that many of you would like to give Gimme360° stuff as a gift. We expect to be shipping out the Garments in the beginning of January. Depending on the number of orders, it may take several weeks to fulfill all of the orders. So, we cannot guarantee that you will receive your hoodie prior to the holidays.
Survey - Fill out your survey as soon as the campaign is over. 1-2 days after the campaign is concluded, you will be emailed a link to a Kickstarter survey. There you’ll provide us with your size(s), color choices(s), and address, so we know what to send you and where to send it.
Quality - We are working with one of the top apparel manufacturers. We have chosen premium fabrics. The garments are being sewn with premium threads and stitching. What else?
Shipping - As soon as the campaign is over, you’ll be mailed a link for a survey. Please fill this out as soon as possible so we can ship your lovely product to you! We’re going to begin manufacturing ONE (1) WEEK after the conclusion of the campaign. Anyone who is later than that will still get their hoodie. It will just be in the second production run, which will be 15 days after the first run.
RETURNS - Most Kickstarter campaigns do not have return policies. Being that this is apparel, we do. If you find a manufacturer’s defect, or received the wrong size, you have 30 days to exchange the garment. Just follow the directions on the packing slip. The packing slip will have a customer support email address and phone number, so you will be able to get a response from a real person.Learn about accountability on Kickstarter
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