North America almost done, EU halfway
By now we’ve shipped to about 99% of our North American backers. If you haven’t had a tracking number from us, don’t fret, we haven’t forgotten about you. We do have some slightly more complex orders that we have to ship from our office and we have some late address changes etc. that haven’t shipped yet. We’ll do our best to get these out as quickly as possible, but as we have to process a lot of these manually it’ll take a little bit longer to get these units out than when we shipped in large batches from the factory.
EU brokerage fees
We’ve also shipped about half of all the EU units as of last week, which is a little bit earlier than we initially anticipated. However, we’ve had some major hiccups here with TNT though, so all remaining units to Europe will be shipped via EMS. If we’ve already shipped your Almond+ and you’re getting charged an unreasonable amount by your local TNT office, please refuse the package and we’ll re-ship it via EMS. We’re truly sorry about this, we did check with TNT and were told that there would only be VAT charges plus a small fee on shipments to Europe, but clearly that’s not the case in many countries. Re-shipping does of course mean a delay, but we believe this is a better solution than having you guys pay additional charges for nothing. Admittedly we can’t guarantee that there won’t be any charges with EMS, but they should be more reasonable.
The Australia, New Zealand and Brazil units will hopefully start shipping before the end of August, but as we’ve mentioned before, these units take slightly longer time for us to make due to additional step in the manufacturing process because the Z-Wave chips have to be programmed. Hong Kong, Japan and Taiwan will be the last ones to go out and it looks like we might not manage to get these out until the first week of September now.
Please note that the LCD UI Software Update feature is not yet implemented. As such, please follow the instructions here - http://forum.securifi.com/index.php/topic,1396.0.html on how to update the firmware on your Almond+. If you’re not able to access the web UI of your Almond+, please try to change the admin password in the LCD UI under Status, Web Admin. If this doesn’t help, please do a hard reset and it should work. This is an issue affecting a few units and we’re working on finding out exactly what has gone wrong.
Sensor instruction update
We missed one thing in the sensor instructions in the box. Once you’ve added a sensor that has a tamper switch - for example a door/window sensor or a PIR sensor - you need to tap on Connected Sensors in the LCD UI, find the sensor, tap on it and then tap on Tampered to remove the tamper status. Note that the sensor needs to be closed for this to work. Unless you do this, the sensors won’t respond to state changes. Apologies for missing this very important piece of information in the instructions.
The Almond+ Team