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Turn any TV into a Smart TV. Android 4.0. Control it with the wave of a hand, using our revolutionary gesture remote.
Turn any TV into a Smart TV. Android 4.0. Control it with the wave of a hand, using our revolutionary gesture remote.
2,703 backers pledged $241,557 to help bring this project to life.

Moving Support to a New Home

Posted by Equiso Smart TV (Creator)

We here at Equiso are listening to feedback and making changes to take better care of our customers. One of the greatest areas that needed improvement was in our customer support and how we handled shipping, returns and questions. 

Prior to today we were dealing with too many channels that one could contact us through and it created issues in not everyone getting addressed in a timely manner. But now that is changing as we are moving all our relations through Zendesk. This will allow us to streamline support, create trouble tickets and begin to build a knowledge base that will, in the end, let us better give you the service you expect. 

Equiso support can now be found at support.equiso.com 

-Team Equiso

Comments

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    1. Missing avatar

      Mike J on

      I backed this with 3 units and the units and support are terrible. I couldn't get them to stream anything without a ton of stutter and haven't received any support to get these working. glad the google chrome cast will put these types of devices out of business. very disappointed and this experience will probably keep me from backing anything else.

    2. Missing avatar

      Mitchell Lewis on

      Yep Zolitt - the Zendesk support service is not about providing better support, it is just another attempt to push the MANY MANY MANY complaints people have under the surface.

    3. Equiso Smart TV Creator on

      @zolitt. We are working on improving our device and will continue to provide new features. If you have a particular question please submit a ticket so that we can help you.

      - Dan

    4. Missing avatar

      zolitt on

      @ Adam: I have left 4 suggestions in the Forum. So far, a few people have left comments and "Likes" but NO response from anybody from the Equiso staff. So please, I invite you to visit support.equiso.com and leave some feedback as to when we can expect ANY improvements or bugfixes.

    5. Equiso Smart TV Creator on

      @zolitt. If you need help visiting support.equiso.com so that we can help you.

      - Adam

    6. Missing avatar

      zolitt on

      lots of requests, no official reaction, not even an acknowledgement. another red herring.

    7. Missing avatar

      JBentham on

      Seems like a good idea. Hope this helps with the problems.

    8. Missing avatar

      Mark Amaro on

      @pradeep did you not read the update? Go to support.equiso.com and ask for help there

    9. Pradeep Pappu on

      I haven't rec'd my device yet. I would appreciate if you can provide me an update.