Funded! This project was successfully funded on July 28, 2012.

Update #17

Software updates and troubleshooting

Most of you have received your Equiso's and some of you will be receiving them shortly. We thought we would do a quick write up to help with troubleshooting, talk about software updates and customer feedback.

Being a kickstarter project and a startup we are grateful to our backers who have chosen to back us and be beta testers to help make a better product. Its not always an easy job, but we promise to make it worth it. We have received great feedback from what works and the uses that people are using for their Equiso, to the difficulties of a new product launch from a startup company. You guys have been awesome and we love that our backers are so active on Facebook, kickstarter, twitter, etc... You guys have also helped us be in retail stores with the first being Micro Center (thanks for telling your family and friends about us and check us out at their Baltimore store grand opening).

Here's a couple of reviews from backers that show the Equiso in action and also tips. Thanks JSano19 and michealclld.

http://www.youtube.com/watch?v=-wW_-anOP6Y&feature=share&list=UL-wW_-anOP6Y

http://youtu.be/_5jVHIXRZ3Y

http://www.youtube.com/watch?v=Hi5z0ahDwQE&feature=share&list=ULHi5z0ahDwQE

Troubleshooting

You probably noticed that the Equiso didn't ship with a user manual. The user manual on the back of the box is a little too simple and has lead to confusion. While we are working on creating a user manual, we will work to answer your questions by email. Please email any questions to support@equiso.com to get the quickest answer to your question.

Software Updates

During the last month while the products were shipping we have been working on a firmware update. The update will include a number of improvements including support for the Google TV remote, DLNA support, better autodetect of TV resolution and speed improvements.

Thank You!

Thank you! Thank you! We are so grateful that our backers have helped make the Equiso Smart TV a reality. We are continuing to move forward and thank our backers for giving us this opportunity.

Comments

    1. Missing_small

      Creator Kim Kaaz on December 20, 2012

      I feel so left out not received mine yet!

    2. Missing_small

      Creator Amir Hadziahmetovic on October 23, 2012

      Today I received my Equiso.:))

    3. Missing_small

      Creator Alessandro Alessandri on October 20, 2012

      I'm sorry to spam, but I need to contact a member of the project to solve a problem with the ship. The Kickstarter's group told me that to reach the solution as faster as possible.

      Please, somebody of You write to me at aalessandro777@gmail.com.
      Thanks in advance, Alessandro.

    4. Kennysoft.small

      Creator Kenneth Mennell on October 19, 2012

      I e-mailed support since my usb cable AND power unit were both shot. A few days and no reply.

    5. Fb_profile_picture.small

      Creator Malcolm Charles on October 19, 2012

      Got mine and i am quite disappointed with the build quality - micro usb falling out (was rushed and it shows). The performance was really slow, good thing I had purchased an MK802 - http://www.aliexpress.com/item/New-released-1G-RAM-4GB-ROM-Android4-0-IPTV-google-tv-smart-android-box-allwinner-A10/568711444.html. I quickly reconnected my MK802.
      I do like the remote and i am using it with my MK802.

    6. Img_3583_sc.small

      Creator Mohammad Tanbir Ahmed on October 17, 2012

      @Jenn: Many backers still have not received yet. Specially international backers. You can check on forum: http://www.equisoforum.com/Thread-Did-you-received-Equiso-Android-stick-Few-backers-already-received-it

    7. Pb180208.small

      Creator Reuben Robert on October 17, 2012

      i have not received any response to my shipping queries emailed to support@equiso.com

      i need the tracking details, as my package hasn't arrived as yet.

    8. Missing_small

      Creator Jennifer Nguyen on October 16, 2012

      I've not received mine either nor have I received any tracking information. I emailed support@equiso.com 4 days ago and have still not received any response either.

    9. Missing_small

      Creator Kevin Lai on October 16, 2012

      I didn't get mine yet! Any Tracking???

    10. Me.small

      Creator Mark D. Montgomery II on October 16, 2012

      I agree with fmotta. I like having it come nice and clean, especially since it doesn't have a huge amount of storage/RAM/etc. to begin with.

    11. Logo-yoyo-pete-no-text-white.small

      Creator YoYo-Pete on October 15, 2012

      So excited!! Cant wait till you get the pro wrapped up... this thing sounds amazing!

    12. 289ca552.small

      Creator fmotta on October 15, 2012

      For those who want to have apps pre-installed I have a counter desire.

      Personally, I would rather have only the minimum software needed to operate the product and maybe showcase a unique feature and/or device drivers.

      I spend far too much time removing bad/unneeded software from products already. Since I do not have nor want most of the services that are needed to use all of the apps shown on the box it's be an annoyance if I HAD to hack the ROM to get space for the apps I do want or rid the product of applications that take up valuable resources (CPU time/memory/storage/bandwidth).

      Most of the applications on the iphone and most production android phones are rubbish and need be removed and replaced with good or better apps, or just removed all together. Sadly, in some cases this means hacking the product and in other cases it means that you need to pitch the device because the manufacturer won't allow a competing application to their sub-par version (cough-iphone).

      So, Equiso, I appreciate the bare "white space" I was provided so I can use the product more to my liking and please, do not install additional service-bound applications such as NetFlix/Hulu+/Pandora/Slacker/...
      Thanks for allowing me the freedom to choose.

    13. Missing_small

      Creator Ian Cullinan on October 15, 2012

      I just got an email saying that my Equiso has shipped. I wonder why this didn't happen four days ago when "my order was processed". I also why you are fucking over "international" (a.k.a. non-US) customers when your product is made in China and shipped from Hong Kong.

    14. Johnadams.small

      Creator S. Ryan Chabotte on October 15, 2012

      How are the Equiso PRO Versions looking?

    15. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 14, 2012

      @fmotta. We will be releasing a custom rom with the source code soon.

      - Adam

    16. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 14, 2012

      @Michael Sena. Go to settings and enable the onscreen keyboard.

      - Adam

    17. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 14, 2012

      @Christian W. in th reply earlier. We are waiting on a couple of components for the pro model.

      - Adam

    18. Missing_small

      Creator Roel Janssen on October 14, 2012

      Please, let's all register at the unofficial Equiso forum untill we got an official one live.
      Visit: http://www.equisoforum.com

    19. 289ca552.small

      Creator fmotta on October 14, 2012

      Ok, Firefox works and I will list a few apps i used.

      where is the open source code for this located? I need to root this for my use cases/

      thanks

    20. Fb_profile_picture.small

      Creator Michael Sena on October 14, 2012

      I have a question - I noticed some characters like "^" were not accessible on the remote control. How can I input them into the text box.

    21. Missing_small

      Creator Christian W on October 14, 2012

      Hi, nice to hear that people got their Equiso. Can you say something about the PRO Edition?

    22. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 13, 2012

      The Equiso is setup for OTA updates. The first couple of firmware updates will be downloadable just to make sure everyone is getting them.

      - Adam

    23. Fabledenvironments-new_logo-obs.small

      Creator Charles White on October 13, 2012

      Is the update automatic when the unit is active or do I need to do something to download the firmware update?

    24. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 13, 2012

      @John. International backers should also be receiving their Equiso.

      - Adam

    25. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 13, 2012

      @MasterBlaaster. Yes, we have been working on enabling usb ethernet adapters. Go to settings, then ethernet settings to enable your usb ethernet adapter.

      - Adam

    26. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 13, 2012

      @Uriel. @Brian. @Guillaume. We are waiting on components for the pro :(

      - Adam

    27. Img_3583_sc.small

      Creator Mohammad Tanbir Ahmed on October 13, 2012

      Few backer already received Equiso...I still havent received it...... http://www.equisoforum.com/thread-2-post-2.html

    28. Missing_small

      Creator John on October 13, 2012

      Have international backers been shipped?

    29. Kennysoft.small

      Creator Kenneth Mennell on October 13, 2012

      how do I update the software on the Equiso? I don't see it as an option to download.

    30. 289ca552.small

      Creator fmotta on October 13, 2012

      I look forward to the updates. So far, my ~8 hours of use with netflix it works well.

    31. Crushexpert90-90.small

      Creator Julia Gosztyla Ziobro on October 13, 2012

      Hmmm... I'm hoping some of these bugs are worked out with the Pro!

    32. 289ca552.small

      Creator fmotta on October 13, 2012

      OOPS - pressed button.

      HaHa! the 2nd video is a a 7 minute version of what I did in almost the same order but I was not narrating/videoing it so it took less time.

    33. 289ca552.small

      Creator fmotta on October 13, 2012

      HaHa! the 2nd video is a

    34. Missing_small

      Creator Bruce Bergman on October 13, 2012

      To help all of us out with getting to know this device, I've created a wiki where we can share information, list compatible TV's and apps and so on. Please help contribute to the wiki and build some knowledge about the Equiso that we can all share. It's here: http://www.kickywiki.com/index.php/Equiso_Smart_TV

    35. Kk.small

      Creator MasterBlaster on October 13, 2012

      Quick question

      Okay I got a usb hub connected to my Equiso & I wanted to know if I get & connect a "USB to Ethernet Network Adapter" to my hub/Equiso & plug directly into my router will it work?

      I ask because I'm not getting full HD on Netflix no matter what I do over wifi & I know this is a work in progress but I want to solve the low resolution & loading lag I'm getting from all video sites a.s.a.p.!

    36. Missing_small

      Creator Adam Hamot on October 13, 2012

      Yeah I just got that wireless randomly dieing right now... Also the keyboard is pretty horrible. When trying to type in my google account password it took me a half an hour because I couldnt tell what mode I was in (numbers/symbols or letters!?) and when I hit the key it would sometimes appear twice or 10 times rather than just the one time I hit it.

    37. Missing_small

      Creator photograffiti on October 13, 2012

      Well, it works as advertised... kinda. It's slower than I hope. Both games (Jetpack Joyride) and videos (HBOGo) stutter. I have it plugged into my Samsung TV, even though that one is already a smart TV. Watching Rise of the Planet of the Apes on Equiso it stutters. Switched over to Samsung with no issues. So it's not the wireless or the Internet since they're both wireless and share the same Internet.
      Netflix, TED, and even Google Play apps froze on me. Had to uninstall Netflix and reinstall. And wireless also stopped working at one point even though status showed it has strong signal. Started working again after I stopped and started WiFi. I know we're in beta so I'm going to try to be patient. Not sure if they'll be able to fix the stuttering video and relative slowness.

    38. Fb_profile_picture.small

      Creator Mikey Henderson on October 13, 2012

      @Brian - last time we got an update on the Pro model, shipping was expected to be late October (from China), so perhaps they will arrive before the end of Nov.

      From Dan:
      "Creator Equiso Smart TV on September 10
      The pro should be shipping in October. -Dan"

    39. Fb_profile_picture.small

      Creator Guillaume Labrecque on October 12, 2012

      I also can't wait to receive my Equiso Pro. Is there an official release date now?

    40. Spd_20080423165849_b.small

      Creator Brian Eng on October 12, 2012

      I am also wondering when the pro's ate being shipped out, I'm anxious to use my Equiso too.

    41. Fb_profile_picture.small

      Creator Uriel Medina on October 12, 2012

      Guys my question is? when the equiso pro will be ready to ship, any updates of those?
      i like to try mine. since a backer this!

    42. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 12, 2012

      @adam. Email support@equiso.com so that we can help you resolve the issue.

    43. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 12, 2012

      @Ralph Gonzales. Email support@equiso.com so that we can see where it is at.

    44. Fb_profile_picture.small

      Creator Adam Packard on October 12, 2012

      I guess I thought it would have come preloaded with all the awesome apps on the box... Am I the only one?

      Also, my plug broke the instant I tried it use it. Literally shattered. How do I get a new one?

    45. Media-e1350235767316-300x149.small

      Creator Equiso Smart TV on October 12, 2012

      @GWLlosa. Try uninstalling and reinstalling youtube.

    46. Gopr0273.small

      Creator Ralph Gonzalez on October 12, 2012

      I havnt even got a shipping notification, should I have?

    47. D20.small

      Creator GWLlosa on October 12, 2012

      I plugged mine in, and it mostly works so far. I have however, run into an issue. When I opened google play, it allowed me to connect the device to my google account. However, attempting to connect youtbe results in a "unfortunately google has stopped" error. Are there updates I need to apply? Is this the correct venue for bug reports?

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