SURVEY REVIEW & LOCK DOWN
Hello Cavalier Community,
Looking back at our initial campaign, we had the estimated delivery for the Cavaliers of Mars hardcover book set to October 2019. As we talked about at the time, we had built in room for any issues or problems that would come up, and hoped to actually deliver sooner.
Well, we'll probably be sooner. Like, almost a year, is what I'm thinking. Because we're still in 2018 and I'm getting ready to start locking in information in anticipation of shipping in the next 6-8 weeks.
- FIRST - Another reward
- SECOND - SURVEY REVIEW & LOCK DOWN
Another digital reward is getting sent out today: the digital postcard for Chiaro, one of the six cities we voted for during the Kickstarter Campaign. Check your e-mail or follow instructions below to claim your digital postcard, which should now be available in your BackerKit Digital Downloads collection, if it was included in your list of rewards for this campaign.
You should be receiving an e-mail with the BackerKit link, or the easiest way to see if you've got digital downloads available is to login to your backerkit account: https://cavaliers-of-mars.backerkit.com/backer/digital_rewards and it'll show anything available. Your backerkit account should also confirm all rewards that you should expect from your reward tier selected.
SURVEY REVIEW & LOCKDOWN
Even more importantly, I ask that everyone reviews their BackerKit survey to confirm rewards and lock in information. Information below on how to access your Survey again, but key follow-up steps are:
1. CONFIRM REWARDS - I'll be locking down all Reward Lists, so if you wanted to add any additional rewards, please do so by SEPTEMBER 8th, 2018. In three weeks time, I will lock down all reward lists and you won't be able to adjust or add anything after that time.
2. CONFIRM ALL PAYMENT INFORMATION - For any additions you made in BackerKit, or any payments that did not process at the end of the Kickstarter campaign, please ensure your payment information is up to date, valid, and ready to be processed by SEPTEMBER 15th, 2018. In four weeks time, I will instruct BackerKit to lock down all outstanding payments.
3. CONFIRM SHIPPING INFORMATION - Please ensure your shipping information is up-to-date with your expected address for October 2018. Please ensure that this information is entered and correct by SEPTEMBER 28th, 2018. In six weeks time, I will take the shipping information we have for you in BackerKit and provide that to our fulfillment partners.
ADDRESS CONFIRMATION & DELIVERY OBLIGATIONS.
Consider this the six week warning to update your information, after which point, you agree that our responsibility to you is to ship your order as entered into our pledge manager system to the address listed in BackerKit, that title and risk passes to you upon delivery to a common carrier for such shipment, and you are responsible for import duties or any other duties that may be payable to the relevant tax authorities, providing correct address information and ensuring this address is deliverable by normal methods. Failure to confirm mailing address prior to September 28, 2018 will be taken as agreement that all obligations have been met and no further action or effort is required on the part of Onyx Path.
(Of course, if you're getting digital rewards only, you don't need to worry about your address. This is just for the physical book and screen).
SHIPPING UPDATE TO COME
This is all in anticipation of shipping in the upcoming months. I will send another update when the books are actually ready to go and will begin shipping, but we need to have this information locked down prior to that stage. If you find yourself in an unusual circumstance or your residence unexpectedly changes between September 28th and the date I send out the shipping update, contact me to see what I can do at that time.
To review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://cavaliers-of-mars.backerkit.com. You can also access your available DOWNLOADS from your BackerKit page, so check out your Chiaro postcard.
If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey is sent to the email address you use for your Facebook account. If you have another email address that you prefer to use, please contact support at https://cavaliers-of-mars.backerkit.com/faq.
I'll continue to monitor the comment section for this campaign and answer any questions that come up. If you have any issues or problems with your digital downloads or other aspects of the project, you can let me know here and we'll figure out a solution. Additionally, I'll be forwarded any important questions that are sent in via the CONTACT ME button under the Rich's creator link on the main page.
I will send out our regular month-end update with progress on all rewards noted, as well as a reminder about BackerKit information lock down dates. Until then, continue to prepare for blast off!