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Receive a crate full of seemingly innocuous goodies, find hidden clues, solve puzzles, and unearth a worldwide conspiracy.
Receive a crate full of seemingly innocuous goodies, find hidden clues, solve puzzles, and unearth a worldwide conspiracy.
Receive a crate full of seemingly innocuous goodies, find hidden clues, solve puzzles, and unearth a worldwide conspiracy.
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1,229 backers pledged £197,771 to help bring this project to life.

Friday update - Sorting out payment processing problems

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Hi everyone!

A few hiccups with payment processing

As you may have noticed from the mid-week update we posted on Tuesday, we had a bit of unexpected trouble this week with some of the payment processing. It’s taken most of the week to get straight, but it’s almost all sorted now.

It began last Sunday, when I pressed the button to process the Backerkit payments for add-ons and extras. Most payments went through right away, but a substantial number (I think it was about 95 orders, from memory) came back with a big red ‘DENIED’ icon next to them. This seemed like a lot of orders to not go through, and I wasn’t sure exactly what it meant right away. I immediately e-mailed Backerkit to ask what was up.

They got back to me that evening and let me know that the number was pretty typical, and almost all of the ‘DENIED’ orders were down to banks falsely flagging up the payment, which just meant that the customer would have to ‘okay’ the payment with the bank. That didn’t seem so bad. Within the first day that number was down to about 60, as Backers verified the charge themselves, so we could see the problem working itself out, which was reassuring.

It did mean, however, that we had a lot of queries from customers about why their payment failed, what they should do, asking us to check if things went through OK, etc. Ultimately, we ended up not closing down the pre-order store on Sunday, but rather keeping it up while we straightened things out.

How we are dealing with it

Right now there are still 22 orders that have some sort of problem with payment, down from the original 95.

What we don’t want to do is cancel those orders and say “Sorry, you missed the deadline”. Especially if people are just waiting a few more days for replacements cards, or sorting out some other trivial issue like that. It would suck pretty bad to miss out on the game because of something like that.

So, instead, we are just going to take it on faith that those orders will eventually get paid, and go ahead with things as normal. As long as we get the money before those orders ship out, then that’s OK by us. If it comes to shipping day and they still haven’t been paid for, then I’m sure we can find some use for them. Presumably some of those 22 orders WILL fall through, but we would rather take the risk ourselves than have a few honest Backers miss out. If it was a number in the hundreds it would be a different story, but 22 orders seems manageable.

So we are going to close things down this weekend, and stop taking orders, just like we had planned to LAST weekend.

If you are still having trouble paying

If you are still having trouble paying, please check to see if you have an e-mail or text from your bank asking you to authorise the payment. It’s also possible of course that the payment errored for another reason, such as incorrectly entered details or insufficient funds etc. In this case, please check your card details on Backerkit. You can find your order by following the link in your original e-mail. Or you can have the e-mail resent by following this link–

https://wilsonwolfe.backerkit.com

For any other problems, you can contact Backerkit support here –

https://wilsonwolfe.backerkit.com/faq#contact-us

So a lot of unexpected work this week, but it’s under control now. I am going to be doing some photoshop work over the weekend putting a couple of Backers into newspaper stories for the game, which will be fun.

What to do if your Backerkit payment didn’t process.

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Hello

As planned, those who ordered add-ons or who pre-ordered through Backerkit have now had their cards charged.

Most payments went through fine, but in a few dozen cases charges showed up as ‘errored’. This is apparently pretty typical, and is caused in most cases by banks ‘flagging up’ payments, and asking customers to verify them before putting them through.

So if you got an e-mail about your payment not going through, please check if you also have an e-mail from your bank asking you to verify the payment. Indeed, over the past 24 hours about a third of the original ‘errored’ payments have gone through, so presumably a lot of you are already on top of this!

If you are still having trouble, it’s also possible of course that the payment errored for another reason, such as incorrectly entered details or insufficient funds etc. In this case, please check your card details on Backerkit. You can find your order by following the link in your original e-mail. Or you can have the e-mail resent by following this link–

https://wilsonwolfe.backerkit.com

For any other problems, you can contact Backerkit support here –

https://wilsonwolfe.backerkit.com/faq#contact-us

Although the official deadline for pre-orders was Sunday, we didn’t want to shut down the store while we still had errored payments to sort out, just in case someone needed to re-order. So the pre-order store will be up for another day or two while we get everything straight. Therefore, if you want to get in just before the final bell, you can still do so. We plan to draw a line under all orders in a couple of days, as soon as the bulk of these remaining payments are processed.

Thanks a lot!

Charging Credit Cards for BackerKit Orders this Sunday

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Hey everyone. I will try and keep things short and concise since there is some important info here that I don’t want people to miss.

As you may know, we plan to charge cards for add-on items or extra games you purchased through BackerKit this Sunday, May 13th. Two days away.

Please make sure that if you want any add-ons, an extra game, or anything else, that you order it before Sunday.

After this weekend, all orders will be locked down, and no further orders can be made.

If you have any friends who are still on the fence about picking up the game, let them know that this is the last chance!

Please make sure that you have the correct card information on file. If any issues arise with your payment you’ll receive an email letting your know to correct your payment information.

If you need to review payment information, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://wilsonwolfe.backerkit.com.

Thank you everyone. After this milestone all orders will be in, and we are a big step closer to getting the game in your hands!

Results of the draw!

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COMPETITION

As those of you following the updates know, as a bit of fun we have decided to include a few backer’s names in the newspaper articles of the final game. We drew some names a moment ago, and here they are!

  • Bill Felty
  • 'Noralie'
  • Victoria Langford
  • Frédéric Létourneau
  • Kevin Bruckert

All those people have been contacted by personal message just before we put out this update, telling them what to do. (We also picked a couple of people via social media, and they have also been contacted separately). So if your name is on the list, just reply to the message in your inbox and we will write you into the game!

SURVEYS

Remember, you have one more week to fill out your surveys. 90% of backers have already got them in, but if you’re in that 10%, make sure you get it in this week!

Next weekend, on the 13th of May, all orders will be locked in and finalised, and cards charged.

If you want to make changes to your order, include add-ons, or purchase additional copies of the game, you need to do it this week. It will be your last chance to do so.

If you need to have your survey e-mail resent to you, you can put your e-mail in here-

https://wilsonwolfe.backerkit.com/

If you have any more questions, or need further help with your survey please contact Backerkit here-

https://wilsonwolfe.backerkit.com/faq#contact-us

Reminder – Only people who backed the original 30 day campaign will receive surveys. If you bought the game later via Backerkit, you have already effectively filled out the survey and so have nothing to worry about.

OTHER STUFF

With the surveys 90% in, we now have a good enough estimate of final numbers to start putting in some orders for game components. It’s very exciting, and a little nerve-racking, as the final order of a piece means we can’t make any more little changes or tweaks, it feels like releasing the design from the captivity of your PC and into the wild. But then the excitement comes from the fact that we will soon have the finished piece in our hands.

So this week was mainly spent surrounded by final quotations, agonising over tiny design details that no one will probably ever notice, and making sure everything is in the proper format, with the right bleeds and tick marks and so on.

We are getting increasingly busy; I think the next few weeks will be the thick of it on our end. We are wrapping up the surveys, charging cards and thus taking a final count of the gross income, placing orders, we have a little video type thing in the works, we’re still chipping away at a cool new website design, and a million other little things on post it notes around the place. But we are working through it, and getting it all done! Not too long now!

Get your survey in by Sunday to have your name in the draw!

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Just a mini-update today – will post a proper update Sunday, since that is when we are announcing the winners of the name-in-the-game-draw, and also because I’m out of the office traveling all day today, making it a little more difficult to post things. But I don’t want to fall out of the habit of putting up a Friday update, so let me use it as a reminder –

We will be picking some people to have their name featured in the game. They will be chosen randomly out of all the backers who have completed their survey by this Sunday. So if you want a chance to win, make sure you’ve got your survey in!

If you need to have your survey e-mail resent to you, you can put your e-mail in here-

https://wilsonwolfe.backerkit.com/

If you have any more questions, or need further help with your survey please contact Backerkit here-

https://wilsonwolfe.backerkit.com/faq#contact-us

Reminder – Only people who backed the original 30 day campaign will receive surveys. If you bought the game later via Backerkit, you have already effectively filled out the survey and so have nothing to worry about.

More to follow Sunday. Talk to you soon!