Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
A serious recommendation from a fellow backer:
Reach out via email@example.com stating your project plus backer number and let them know your issue.
Will or Anita will respond and take care.
Give those guys a fair chance to rectify any issues.
Have not received my copy yet either. Any luck reaching out to Townshend?
I don't receive
Still waiting for metal pieces as well...
Played QMG three times last weekend. Really good game - but i still wait for my metal pieces.
Please reply when could you send me the games
Sorry, I still do not receive my pledge, could you help to follow with me?
I still don't get my metal pieces! Could you send them to me?
Big thanks to excellent posts below with Anita's contact info!!
So ,if you haven't got the game contact Anita. It worked for me, I got my copy yesterday.
No answer to my mail sent to them asking about missing metal parts which I was promised would be sent to me when I picked the game up at Essen.
Got my missing kickstarter metal pieces today.Thanks guys.
10 days ago I emailed Anita because I had not received my game. Anita replied the next day saying the game was shipped in december, but must have been lost, so she would send another game.
5 days later I received my game with the metal parts ! That was fast ! Unfortunately one of the map panels was tearing apart : it was not unplayable but it would not be long before the map was severed at least in two parts.
So I emailed Anita with a photo of the torn map, and she immediately replied that she was sending a replacement, which I received on Saturday ! Again she must have sent it the very same day she replied to me.
The fulfillment of this campaign was not without problems, but Anita answered immediately and efficiently to my queries with the best possible answers. So in my book this is top notch customer service from PSC Games, and I will trust them for their future campaigns.
My KS set did not arrive with the metal parts. I have sent messages to you but there has not been any response. Can you please let me know when I can receive the metal parts.
Finally recieved full game )
Truely speaking, I've recieved the game nearly a month ago, but without metal parts, just like many others. And finally metal parts arrived to me today, and they're so cool )
Anita, thanks a lot for your kind support!
Still nothing. I'm not happy.
I got finally the missing metal parts and the extra. Nice and friendly contact via mail with Anita and it was taken good care of my issue.
For me, now, this KS is fulfilled.
No calls, just emails.
@Matt, have you tried giving them a phone call, that worked for me
Thanks Ben. Anita replied quickly and was helpful!
My last backing for anything from PSC. No response from months of emailing them and they don't check these posts either.
If you haven't received it email:
I hadn't received 10 days ago and emailed her stating it was a kickstarter pledge with my backer number and I had the game in my hands with all the extras a few days later. Turns out they'd sent it out early December but it had never made it.
I never received the game. I have been messaging here and via email since early last week but no replies.
I have ordered 6 copies and did not get any SG: 3 metal markers, WW1 aircraft recognition poster and a mousemat. No response from them in KS messages.
Where is my game? Many months have gone by and I still don't know what's going on with this.
I received my replacement card and KS extras a couple of days ago after chasing up with PSC again. The little extra was a plastic spruce with a carriage gun and crew.
Got an email back from them and mine was apparently put in the post yesterday.
No response to any of my messages or emails so I have given them a phone call, spoke to Tim Harris who assures someone will get back to me soon.
Sometimes things go wrong, so hopefully it will be easy to rectify.
I still hav'nt received my missing metal piece despite numerous emails..The last I heard was from Anita was that they would be sent out in two weeks.
That was 3 weeks ago. :(
Really fed up now.I
No problems ;)
I had a similar experience... Everything was in the box (including the metal parts), but I got two misprints on two German cards. After mailing PSC, I got the two right cards... and now I'm fine! Some of the British models have minor problems with their paint coverage, but nothing that a good spray primer can't solve in a couple of minutes.
So, what I suggest is to check your cards and bits, and email PSC if anything is missing or wrong. Be patient (and don't forget, be nice! ;) ) and in the end you'll get what you need.
Got mine on Tuesday in Finland. VoD was in excellent condition, QG: 1914 also otherwise except that the game board was somewhat damaged in the fold that goes from Paris to Western Mediterranean. The strechgoals were included but not that "something little extra".
I had contacted first PSC info (no answer) and then Anita (thanks PanzerRanger) from whom I found out that UPS had had difficulties in reaching me. But after contacting them directly (having received the tracking code from Anita) I finally got my pledge - and straight to our gaming night!
Hi All, mine arrive in Australia 4th Jan after being posted on the 12/12/16....pretty good for xmas peroid.
Mouse pad and poster included put no metal or "extra" parts.
After reading some comments here I did a card count and came up 1 short in the britsh deck.
card count as follows. Austria Hungary 38
13 trump cards(usa)
53 German cards.
No response from emails or Facebook page.
make sure you check your games on arrival i guess....hopfully there will be a response.
Very confused about this project and wth is going on.
Still nothing. A friend received his copy two weeks ago and I see here in the comments that some already recieved a replacement copy. Unprofessional to say the least.
Still have no game. Also there is no any answer from PSC side, That's annoying
Did anyone recieve tracking ID for their package?
Up to the present moment I have not received my
Replacement copy finally arrived today, with metal bits (the first never arrived). So hang on in there, they'll get round to you.
Mine arrived in Tokyo finally. Still need to check for any missing or mixed up parts.
I am one of those who hasn't received the game. Very annoying.
Thanks Panzer Ranger!
I am also getting no response, I recieved a terribly incomplete game -missing 5 cards- and have not heard back. So while I got the game, i certainly can't play it in the current state
I fetched the Game at Spiel in Essen. Will told me that the metal tokens where not ready made, but he promised me to send them. I wrote Mail no answer. I wrote message via Facebook, no answer. I recieved advertising mail, wrote mail via reply, no answer. Are you working so hard, that u are not able to answer mails?
I never received this game.
Will we be notified when this ships, possibly a tracking number.
Woo hoooooo it arrived today excited to get to the table lol
Something to report: as with most of you, the metal parts were missing ;asked Anita about it via mail and just got my reply that they will be sent out early next year to all backers that are missing them. So this issue is known to PSC and they try to take care of it.
I, for now, stop worrying, just await the extra stuff to arrive and enjoy the game.
Well then, PSC, although deeds are mostly louder than words, it could not hurt to spare some of them with all backers sometimes ;)
I think it's correct.
is the card count on the play aid correct? if so i am missing 4-5 cards
Ohh...and none of the metal kickstarter exclusive tokens? Anybody get these in a separate package?