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Still haven't received my order or any communication as to it's delivery. Can I please have an update on missed packages. Not even considering backing phase 2 with such poor communication.
Any word on missing product? I'm actually considering pledging the phase 2 kick starter, but waiting on further info regarding my missing Hab block. If I knew for sure that the missing Hab block from phase 1 would be included in my phase 2 order, I would pledge an order.
@ Elvin Paul Chan; I will send you an E-mail so I can get this resolved for you. Hope thats ok
Received the package today and I must admit I'm quite disappointed. I haven't got a chance to assemble it yet as I can't even validate if I've got all the items I've pledged for (I've pledged for all-in mega pack and but none of the exclusive content was included in the package. Moreover, they don't even come with a box?! They were just warped with some paper? Do you expect us to assemble it and leave it on the table for display all the time? Sigh, I know I sound harsh but I sincerely hope you will put your phase 2 in a box so that people can actually put them away after played. I backed Battle System as well and with all respect I can't help but to compare you two, definitely they have given a lot more effort in taking customer experience into consideration.
I'd also like an update on missed shipping as I never received my pledge at all.
Any update when missing stuff will be shipped out?
Yes, extra for phase 1. I have only recently started putting together what I got in phase 1, and 1 Hab block and 1 set of walkways in, have used about half my magnets. Have 3 hab blocks and 4 walkways in total. Don't know exactly how many I need, but definitely short.
Do you have a number of magnets you send out per Hab block or walkway set?
@ Andy - Magnets we will have on Backerkit to purchase if anyone needs any extra. Are you needing extra for phase I ? Regards the Pledges, I believe its only set up to get 1 pledge but any unlocks and none pledge unique items will be available again to purchase on Backerkit at the end of the Kickstarter. Hope that helps
@ Jose Munoz - We have sent you an E-mail.
Was wondering if I could get any information about my pledge since I have yet to receive it, and while I would like to support phase 2, it is a little hard to commit since I've yet to receive the first one
Is it possible to get 2 pledges on phase 2. Would like the early bird and extra walkway set. Do I select one but pledge the cost of both?
Don't have enough magnets. How do we get some more?
@ James Hannon. Have you received your bundle yet, it has been sent.
@ Daniel Dhearnmedhakul. We have received your pictures and as discussed should have sorted very soon. Regards Andy
@ Abraham M Luna, we should have everything resolved by the end of next week. Hope thats ok and our apologies for the delay.
Still waiting on a missing Hab block set... any word?
Hello again, I was wondering when we would be getting an update regarding the misshipped/mispackaged deliveries that have been sent out. It has been about two weeks since your last message.
my order appears to be not correct. I have a ton of hab block fronts with the roof/floor border but I have almost no walls or floors.
ETA. I ordered two mega bundle?
I have just received my pledge. I am very happy. I thought for a moment I did not receive anything so long the wait was long ... The only complaint I can make concerns the lack of communication. Leaving us so long without a mail without any news was very hard for me. I understand that such a project takes time and preparation but a little message from time to time it's fun. Again congratulations for your project and the result!
Any word on when the missing pieces will ship?
ETA for the final orders? still waiting.
Just received my order, but it's not all there.
there are quite a few sheets missing.
Any updates on the shipping for those last orders?
I don't recived ALL products of kickstarter !!! WHY ????
Anybody else receive their order missing some product? Im missing a Hab Block. :/
Thanks Mad Hat!
We are really sorry for the delayed response but we have now replied. Thank you Derek for your kind words but we should be responding better to you guys, after all you have made it all possible. We are working as hard as we can to complete the Kickstarter for everyone which is almost done. The next one should not experience these kind of delays as we now produce and design them in house reducing the design time by quite a few weeks. Hope that helps and thank you for sticking with us.
it would be different if they answered.
I am simply making a public complaint, after the last update I don't feel out of line at all.
I honestly just love laughing at jackasses that think of Kickstarter as though it is some sort of a store. Even if Mad Gaming Terrain has been a bit slow on correspondence, you are clearly able to see that the UK shipping is well-underway. My favorite in particular -- with this and others -- is when people seem to get furious when a product that was simply given an Estimated Delivery date doesn't arrive in time for a holiday or some such.
Great work on this Kickstarter, @Mad Gaming Terrain and I can't wait for that website to be up and to be teased into Kickstarter 2.
Received mine just now in U.S. Signature required via DHL. So make sure you answer the door. As of yesterday the tracking company had some cryptic status listed and had delivery date as no later than the 18th. I'm happy!
So I just looked up my backerkit and it says everything had been paid for, address correct, and is ready to ship. Is it still "ready to ship" ? In the comments you had said you were updating backerkit as items were sent. In the last update you basicaly said that all items were shipped but 15 4 days ago. Any news?
@creator hopefully you will have delays ironed out for next KS, @everyone else...
i got mine a while back and have assembled them, some of the best modular MDF terrain i have come across, really clever design and as long as you plan where your trap doors will be you can make some really cool buildings from a basic set of 3.
Received mine today in Australia. Just need to put it together. :)
@ Steve Roesch. We are really sorry for the lack of communications but we are working round the problems we have been having and neglected to keep you all up to date. We are almost complete now and almost all of you should be receiving your pledges shortly.
Confirmation E-mails may come from the courier depending on their individual process as a number have been used. We have been up-dating BackerKit when each pledge has been shipped but we are not sure on how they communicate to you all.
@ Douglas. They have been sent using a number of couriers but I can confirm your pledge has been dispatched. Regards Andy
@ All. Hi everyone, we have just completed an up-date which may answer most of your questions. Regards Andy
Is this shipping to the US via DHL? I just got a notification from DHL of a incoming package from the U.K.
@ Mark The email I recvd was from a noreply at parcel2go or some such. It indicated the package was to be picked up yesterday. And as of today it says "consignment to be booked" Its giving me a delivery date of Jan 18.
@Charles Did you get an email from Kickstarter about it shipping or from mad gaming terrain? I have heard nothing since getting emails about making sure the shipping address was correct. Thanks
Just got confirmation that my parcel has been shipped to the US. Just fair warning for us stateside, the date is in day month year format, so don't freak out.
Still waiting in the USA
Just picket up my package! (Sweden) looking forward to asembling it
The delays here while irritating, can be understandable on some level, but the utter lack of real communication is deplorable. Frankly if this isn't resolved fairly quickly, then I'm going to agree with Jeremy. Vote with the wallet.
Still no word on "Rest of World" shipping?