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The most innovative, convenient, travel-friendly, and advanced playpen in the world is now here! See why everyone is calling this the BEST playpen ever made.
The most innovative, convenient, travel-friendly, and advanced playpen in the world is now here! See why everyone is calling this the BEST playpen ever made.
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2,915 backers pledged $395,479 to help bring this project to life.

Canada Shipment on the way!!

Posted by Marie (Creator)
5 likes

Hey Pop 'N Go backers! 

So sorry for the delay, as we posted in our last update a few weeks ago, we were waiting on our Canadian non-resident business license and this process took longer than we anticipated. But we are good to go now and your orders are shipping out from California tomorrow! 

Our fulfillment company informed us the transit is 5-days and then whatever time it takes to cross the border. Once it lands in the warehouse in Ontario, they will ship out to you and arrive within 3-7 business days! 

We're finally making progress with our International orders and we can't thank you enough for your patience!! This took MONTHS longer than we originally hoped, and we're so sorry we couldn't get your pledge to you sooner. 

For all other International backers, the fulfillment company we finally locked down is based out of Hong Kong and unfortunately they are on a break for the Chinese New Year, but we should be shipping all other orders out when they return at the end of February.

Stay tuned for more updates!

Best regards,

Marie & the Pop 'N Go Team

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Marie-Pierre Pertus-Hopman, raf, and 3 more people like this update.

Comments

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    1. Missing avatar

      Jarrod Nestibo on

      Where’s tracking numbers for Canada? This is the worst company I’ve seen on Kickstarter in over 5 years.

    2. Andrii Kogut on

      Nobody responded to me.
      Looks like somebody cheated us.

    3. Amanda Jean
      Superbacker
      on

      Tracking numbers? Any news on crossing the border?

    4. Missing avatar

      Thomas Man on

      Will there be tracking numbers?

    5. Jason Kneen on

      Still waiting for a response on my refund request.

      Kickstarter won't do anything and tell me to contact the creator and the creator hasn't got the deceicy to reply.

    6. Missing avatar

      Ben Jacobs on

      Same here from Europe....been patient, there was a promise of refund if delivery was not done in 90 days. More than 90 days passed I requested the refund by email referring to your own post....no reply...no answer....just being ignored....once again....I would like my money back as soon as possible.

    7. Missing avatar

      andrei schlangen on

      It's sad, really. Backed this when my son was just a lump in mommy's belly, but now he's almost completely outgrown it. This is shaping up to be my biggest Kickstarter disappointment ever...

    8. Missing avatar

      Luis Montero on

      I second that comment and I'm an American backer.

    9. Missing avatar

      raf on

      Hi.
      I am in the very same position as Jeffrey Cornnelson and am beyond frustrated with your LACK OF dedication to delivering on your promises. As he wrote very precisely how I feel about this project and my sincere wish for a refund as a European backer, I am reposting his comment to give it more visibility.

      Lastly, if you don’t get your act together the last resort would be to seek legal action against you (the way you behave gives off a very fraudulent notion) as a group of European customers which were neglected and dishonestly treated by your poor efforts to handle shipping as well as sincere and reliable communication.

      I expect a personal message from you to de-escalate this situation.

      Rafael

      Repost:
      I - as European backer, am still waiting for a reply through the mail. You promised a refund long ago, and even if its shipped february and even when things turn out the right way this time. I blame it on poor communication, so I won’t accept the delivery which will force a refund in time, untill I get a proper answer personally.

      Excuses time and time again. I lost respect and faith in this project.

      ~Jeffrey

    10. Missing avatar

      Jeffrey Cornelissen
      Superbacker
      on

      I - as European backer, am still waiting for a reply through the mail. You promised a refund long ago, and even if its shipped february and even when things turn out the right way this time. I blame it on poor communication, so I won’t accept the delivery which will force a refund in time, untill I get a proper answer personally.

      Excuses time and time again. I lost respect and faith in this project.

      ~Jeffrey

    11. Missing avatar

      ratheen shroff on

      Hi

      Thanks for the update

      Please note that the Chinese New year holidays are as below.

      5 Feb Tuesday Chinese Lunar New Year's Day National holiday
      6 Feb Wednesday Second day of Chinese Lunar New Year National holiday
      7 Feb Thursday Third day of Chinese Lunar New Year National

      After the 7th Hong Kong is expected to be working.

      Please stop with the excuses and handle the Business.

      Losing my patience with "project"
      Ratheen