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The most innovative, convenient, travel-friendly, and advanced playpen in the world is now here! See why everyone is calling this the BEST playpen ever made.
The most innovative, convenient, travel-friendly, and advanced playpen in the world is now here! See why everyone is calling this the BEST playpen ever made.
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2,915 backers pledged $395,479 to help bring this project to life.

International Shipping is Starting!!

Posted by Marie (Creator)
4 likes

Hey Pop 'N Go backers! 

We're finally at the home stretch for our International backers! We have approximately 150 backers from Canada (our largest Int. country for orders) and your products are on the way to us in the US right NOW! We have finally secured a company that can receive them here and ship them across the border from New York, and out to you. Our order is expected to arrive around the 25th and will be on its way as soon as it clears customs! 

Similarly, our backers from Australia, New Zealand, and Asian countries (2nd largest International pool) are expected to ship out around the same time (early Dec.).

We have not confirmed officially yet, but European countries may be shipping around this same time also. We're trying to knock out all orders in one swoop, but as it stands right now, it looks like Canada will be first, then Asia & Australia, then European countries. 

We have a handful of orders from countries in Central and South America and these should be going out also around the same time!

We know the 4-5 month delay was not what our International customers wanted or expected, and we are truly sorry for this. The challenges around starting a business from scratch and scaling to worldwide immediately proved to be more than we could handle, and we were not prepared for this, causing us to set false expectations. We take full responsibility for this and will do everything we can to make it right and get these in your hands ASAP. 

Many of you have been so supportive and understanding during this process and we truly appreciate you for this. Hang in there, we're almost at the finish line with a 100% delivery of our campaign! 

With love, 

Marie & the Pop 'N Go Team

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Ziggy, manuela Borelli, and 2 more people like this update.

Comments

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    1. Missing avatar

      Missi McCallson on

      I'm in the United States and still don't have mine. Please just refund the money.

    2. Missing avatar

      RENAUDIN on

      Delivery in July !
      November still waiting.....
      No words 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

    3. Philip Mchugh on

      Do other people in the United States still NOT have their unit also?? I’m in Charlotte NC, messages the company 3xs with zero reply. So much for wanting to give the company a chance. 👎. Will just have to call credit card company and refund purchase

    4. Missing avatar

      Keane Gurney on

      Your still not answering the question about refunding people their money, including myself.

      You've found no other way to compensate for such a disastrous international delivery plan apart from "just hang in there, we've nearly got dates locked down". It's incredibly unprofessional.

      If you won't even address the issue of refunds, expect a lot of returns. I would have thought it to be considerably easier to deal with an online financial transaction than the rigmarole of sending said product to have it returned. Not when u could just resell it from your standpoint.

      Again, sadly I have no need for the pen now. The world is opening up to my child, they're too on the move. Penning them in is counter intuitive. Had the pen arrived on schedule it would've been a fantastic addition to our vactions this year.

      As it stands, it's a strong and valid reason not to buy into a concept from someone with little to no business acumen...

      I, like many others still want a full refund (for extra p&p too). The money can b spent a lot more constructively else where.

      Fobbing off the notion your end will only lead to another lengthy drawn out process of unhappy people having to moan their way to a result. Not the result any of us wanted I'll bet too.

      Pretty sure we all wanted a kids pen five months ago. First rule about anything in life, don't make promises you can't keep.

    5. Missing avatar

      Jeffrey Hitaffer on

      I have emailed you several times now with no reply. When are you going to refund my money? You stated that you would after you sent my Pop up...that was months ago. Please get this taken care of immediately as promised.
      Thank you,
      Jeff