Am VERY frustrated with you! You promised to send the UV cover for the pop n go tent but you've not done so. And it's been more than 6 months ago. What does it take to get a response from you?
I have sent 2 emails that have not been responded to. I understand that things don't always go as planned, but you need to communicate better.
Your updates don't help when all state orders were said to have been fulfilled and people are still waiting.
I’ve emailed 3x over 4 months, contacted on fb (which was read) yet no response or update.
Never was in a rush for this like other people but not having anyone answer makes me realize this was just not the Kickstarter to support.
I’ll be contacting my cc and Kickstarter.
Any news on this one for international? Canada? Same questions everyone has. The twins went to term and their cousin is growing quickly. We are hoping they won’t outgrow this while we wait. A bit tongue in cheek I know.... but we’re wanting more of an update than to keep waiting.
I'm in the US. Still waiting on my order. Still waiting for my emails to be responded to. I am in the process of moving now and have no idea what to do to update my address...
I live in the US and haven't received anything. I probably won't ever get to use the product which is a real shame. Here is what I know: my payment posted (4/6/18), my survey was submitted (4/25/18) and confirmed via email and I have yet to receive a product or a personal response. Pro-Tip: Don't do business with a few thousand customers as a side-project. Get some help because dragging it out isn't going to do anyone any favors. I wish you the best.
I still didn't get the survey, I am an international backer, but I am ready to receive it thought US address. Nobody responded in my emails.
The most interesting thing that I am banned on Facebook after asking about replies for my mail.
I would like a refund.
I still think the products great, shame about your inability to provide the product in the predicted time frame.
The holiday I wanted it for has been and gone and my child now wouldn't stay in a pen if I tried.
Please email a response on this matter as that money can now be put to much better use on nursery fees.
A real shame it's taken too long.
How do we get a refund. I’m an international backer and have yet to receive my order. It’s going to be fairly useless shortly as I bought this for our two youngest who will shortly approaching the point where they don’t need it.
You’ve failed to fulfil my order and ship internationally so what’s the process to get a refund please?