Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I would like a replacement of my Deck hooks for the 2.0 version you are advertising. Let me remind you, that if it wasn't for us (original backers) your product would not exist!!! Please do the right thing, and replace the first run with the new and improved 2.0version.
Thank you for your support.
Is it possible to get a replacement deck hook?
Because both of mine have ripped already, making them absolutely useless.
Thrilled you’re making improvements on the product but it makes me kind of sad that they come at the initial backers expense...(given ours are the ‘faulty’ ones). The “new improved” go to the second wave...to be expected I suppose, but, dissaponting nonetheless.
I got my replacement deck hook and this one’s... not gonna be much better they didn’t improve the stitching...... no cross stitching, no double stitching heck, not even a proper single stitch. Carrying Long board on this is will cause it to rip apart..... again. Come on team, it’s such a simple process. Don’t wait for the Company’s in China to copy your idea :( I’ll be waiting in line for when you update your product.
I have never received my dockhook, extremely disappointed.
The first package was returned to the sender because the delivery address was different from the one I entered when backing up the project. Never got any news since then (january)...
Just got my dockhook now. Backer #153 living in sweden. The package was first send back in return to sender, but i got my deckhook now
Been contacted and said that there will be a new hook being sent out to me for the replacement. Meanwhile I found a DIY solution.
Use a carbine and hook it onto the bag’s handle, use tough nylon strings or any other to stabilise it onto the bag straps.
The main weight will be against the bag handle, so make sure you’ve got a good bag. Or just use a belt, I’ve been using a belt to attach my E board onto my bag for years before the deck hook.
Still looking forward to the deck hook though :)
I have been enjoying my deck hook for only a couple months now, but yesterday it broke when walking back with my longboard attached. What options do I have concerning this now?
Hi I finally received it today after 3 months of delay, I was so happy I finally got it, and tried it on.. it broke in 10 seconds :((( could I get a replacement pleaseeee I really love the idea of this product?
Still no response from you Robert. Can we just get it over and done with the refund so i dont have to come back to this space to comment on how bad your customer service is?
So, when can I expect my Deck Hook?
I have been waiting months and emailing and still haven't got a response this has become ridiculous.
@Jason Neo HI Jason. I will check on this. Please can you send through your PayPal transaction details to our email address. Many thanks
@Jeremy Baldwin We have got your email and will be replying shortly. Sorry for the delay
Hi Robert, i appreciate that you have really prompt replies here but your email@example.com email is basically a black hole. I appreciate your team which has finally provided the refund after 4 unreplied emails, but unfortunately, they refunded the wrong sum. I pledged for 40 but only gotten 30 back, and this is not even including the paypal fee i have to pay to recieve this refund. Please work on the customer service end. Hear from you soon
I'm having a similar issue to the ones reported below with the firstname.lastname@example.org email address. I'm sending another email shortly - please confirm you received it?
@Jonathan I replied just 35 minutes ago and 3 days ago chasing for a phone number. We aren't ignoring you, just extremely busy. We have arranged a replacement Deck Hook to be sent to you. We will have tracking shortly. Many thanks and sorry for the delay
@Xavier Please try emailing us again at email@example.com We cannot see any previous correspondence. We wlil get you sorted out.
@Ellon Page This may mean it was delivered to your local Post Office or similar. I will chase this with the forwarders and let you know!
so far ive email your support and yet after an email or two, no longer responds or has sent me any update on a new deck hook even though ive sent pictures of my broken deck hook and sent my address multiple time before
Hi, I;m having issues contacting firstname.lastname@example.org. I've sent two emails recently centered around hopefully getting a refund. I found the deckhook to be great for skateboards but for my e-board I found it rather unwieldy and on my third usage of it it snapped. I was hoping to acquire a refund for something I've only ever used once or twice but i'm having difficulties contacting anyone. Hopefully this is just a fluke. Thanks
The tracking details you provided shows my Deck Hook as delivered on 22/02/2018. However, I would not be asking where my item was if I had received it. I would have also been able to monitor the parcels progress if I was provided with the tracking details when it was dispatched. More than a month has passed since the delivery date shown on the tracking site and I’m unsure Royal Mail/Parcel Force will be able to recover my item. I WANT MY DECK HOOK, please!
PS: Please confirm the address that the Deck Hook was dispatched to.
Please find your tracking here. JV546668965GB
We have 2. email@example.com and firstname.lastname@example.org. The latter being created once the website went live.
We clearly havent provided the service you deserve. There is a Deck Hook on its way to you but we would still be more than happy to provide a refund. Please email us with your original receipt and PayPal email address.
@Andreas C Please email our team on email@example.com and I will organise your refund. We cannot find your original email, sorry for the delay
WHERE IS MY DECKHOOK?
I REQUESTED MY REFUND LONG AGO, YOU ASKED WHAT BOARDS DIDNT WORK AND I TOLD YOU, AND NOW YOU HAVE GONE SILENT.
REPLY TO ME IMMEDIATELY. THIS PRODUCT DOESNT WORK ON MY BOARDS AND IVE WANTED A REFUND FOR MONTHS NOW, AND YOU ARE IGNORING ME.
HELP ME NOW!
Now 2 min ago i got a email from "firstname.lastname@example.org" ( how many email addresses does your company have?)
Saying that it was returned to sender (yeah i know?) and that they want a new shipping adress.
You stated that you sent out a new deckhook the 14th of march?
This is not true?
Im done at this point. I want a refund.
@Simon Björk-stiernström We emailed just the other day> I will check if it stuck in our outbox and forward on if so.
Yeah still no email....
What kind of company is this???
@Simon Björk-stiernström Hi Simon. We can email that through to you no problem however we recommend removing your email from below in this public forum.
@Jason Neo So sorry about this. We can refund you no problem or alternatively arrange for another Deck Hook to be sent. Please email us on email@example.com
I would actually like a refund for my deck hook, I can mail the defective deck hook at my expense if need be.
When can I expect my boosted board capable deck hook. I already sent images a week ago and haven't heard back, so please reply to me here or on my email.
Can you please send me the tracking nr to my email: Simon.firstname.lastname@example.org
I did not get my item for more than a month, request for tracking that was sent to me belongs to another backpacker. Pointed that our and the same tracking was sent back to me. I am very disappointed by the service and overall. Emails have since then been unreplied. Please kindly provide a refund as as of now its all but a disappointment.
@Aaron Wee Please email us to get hold of us, thats the bets place. We have processed another Deck Hook to be sent out to you. Many thanks
@James So glad to hear it!
Hello hello hello - Backer 1,053 here. I received my deckhooks but the stitching is faulty. I emailed email@example.com over a week ago but haven't heard anything.
I've love to do a review on them but am hesitant with the faulty stitching.
Could I get an update on my deck hook? :( still waiting for it, it’s almost April
Thank you! They Deck Hooks actually arrived today. I'm very satisfied with them. They fit both my boards (popsicle and longboard) with Avenue suspension trucks on them. The quality seems great and nice packaging. Well done!
@James Sorry for the delay. We have emailed you with your tracking number,
@Monica Nguyen We have just emailed now. Sorry for the delay!
Backer #123 here. It’s been well over a week; eleven days in fact since I enquired about the delivery of my Deck Hook. I am yet to receive a response.
I've emailed twice now with no response. I'd like to know if my Deck Hooks have been sent. I have not received a tracking number or any emails relating to the items getting shipped. Thank you.
Got mine and it's awesome!
No uppdate on mail or what so ever of my deckhook. Backer #153. When will u send my item?
@Jonathan Our update on the 2nd of February addressed this, Please email us with a photo of the issue ad we will get a new and fixed Deck Hook out to you as soon as we can!
I did receive my deck hooks and a reply yesterday. :) case solved!
How can I know if I got an 'updated' (with your first fix) version of it or not?
Still kinda mad that there hasnt been any updates on replacing broken deck hooks even though i its been months already