Frequently Asked Questions
The skin is manufacturer rated for 20,000 fold cycles - that's a lot of folds!Last updated:
Avoid rocks. However, if you do hit one, you and your Oru Kayak should be fine. We’ve tested it on rocky beaches and even attempted to crack the hull with a hammer.Last updated:
The Oru Kayak is designed for flat, sheltered water. However with the proper training and safety precautions, it can handle substantially more challenging conditions.Last updated:
The Oru Kayak is quite stable and difficult to capsize. However, we recommend that inexperienced kayakers paddle with a friend, and don't attempt to use the Oru Kayak in conditions beyond their skill level.Last updated:
Rinse with fresh water after each use and store folded, out of direct sunlight.Last updated:
Yes, the Oru Kayak can be checked as luggage, and the best way to protect the kayak during transport is to pack it inside of the Oru Pack.
We've travelled numerous to tradeshows and other events both domestic and internationally, and with the Oru Pack we've never had any trouble— the airlines see it as regular luggage (for local flights, we usually fly United) and we've never had to pay oversized baggage fees. Without the Oru Pack, it might be a little harder for it to pass as regular baggage and not get charged with oversized fees, but it's really up to the discretion of the airline and it's staff.
Make sure all buckles are clipped and straps are tighten down.Last updated:
Oru Kayak, Inc. warrants this product to be free from defects in material or workmanship for a period of one year from the date of its original ship date. If a problem occurs, you must contact Oru Kayak in a timely manner, either by phone at 1-844-FOLD-ORU (1-844-365-3678) or email at email@example.com, and obtain a Return Authorization Number. Once a Return Authorization Number is obtained, you must promptly ship the product, postage prepaid, to Oru Kayak, Inc. for inspection and warranty consideration to the return address that will be provided. Any product that is covered by this warranty and that is found in the reasonable judgment of Oru Kayak, Inc. to be defective in materials or workmanship will be repaired or replaced at Oru Kayak’s option. All covered repairs or replacement products will be made at no charge during the warranty period and within a reasonable period of time.
This warranty does NOT cover:
Products used for commercial or rental purposes; normal wear and tear, including punctures, cuts and abrasions sustained in normal use; damage caused by accident, neglect, or misuse; damage caused by improper storage maintenance, or handling; damage caused by extreme weather or environmental conditions, including white water conditions; products that have been structurally altered or modified; damage caused while the product is in possession of a freight carrier or party other than Oru Kayak; cosmetic wear, abrasion, or damage caused by excessive UV exposure; and products determined to have been used for any activity other than an activity that is intended or customary for the product.
Activating your warranty:
The warranty registration form should be completed within thirty days of original purchase or receipt of product to be activated. It is suggested that you keep your sales receipt should it be required in the future for proof of purchase.
Limitation and disclaimer of implied warranties:
To the extent permitted by applicable laws:
• Oru Kayak does NOT make any implied warranty of merchantability as to any product or part, whether or not the product or part is covered by any express warranty herein;
• Oru Kayak does NOT make any implied warranty of fitness for a particular purpose, and there are no warranties that extend beyond the description on the face hereof;
• In those jurisdictions where the implied warranties may not be disclaimed, any implied warranty is limited in duration to the duration of the express warranty described in the warranty statement. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
No liability of incidental or consequential damages
The repair and replacement remedies described in this warranty are the owner’s sole and exclusive remedy. In no event shall Oru Kayak be liable for any incidental, special, or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
To validate the warranty, you must register your Oru Kayak within thirty days of receipt of your kayak.Last updated:
Any import duties or taxes will be charged upon delivery to the receiver.Last updated:
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