Some of you may wonder how we spent our Launch Day: Celebrating finally having released, sleeping for a full day or perhaps frantically fixing last minute bugs? The answer is: All of this and more – minus the sleeping part. So here is my personal Launch Day diary:
0:00 Still up playing the game and surfing the forums. Today is Liz’ (one of our Community Manager’s) birthday…and she is sending out Backer queries until way past midnight.
1:00 Game is looking good, time for a run with some players and discussing the finer points of balancing and dual wielding
2:00 Too psyched to sleep and Liz still on it as well. As are the PMs and customer support. Boy am I going to be tired for launch day
3:00 More forum discussion and Steam posts. Humble comes through with the store listing, so all is set for tomorrow
8:00 Quick breakfast, checking the forums and prepping for today. Launch Day, wohooo!
9:00 Server stable, last patch has been applied nerfing the Pistol and making cyberware more accessible. Testing commences. Office is buzzing already.
10:00 We get a greenlight from QA, last minute store changes as we realize the Ruble price was set wrongly and we did not layout the German text properly
11:00 Uploading the launch trailer, checking reviews from websites and on Steam. Steadily rising scores…looking good. Let’s press that launch button on Steam.
12:00 PANIC – Steam did not update us to launch and prices are all wrong, not displaying the launch discount. Also, the Early Access only Founder’s edition still visible in store and the Deluxe RPG edition shows up as DLC instead of a proper version. Frantic fixing attempts show: Our settings are correct, yet Steam does not display things the way it says it does. How do we get it out and adjusted?
13:00 Mails out to Steam Team, wo are usually great at responding and fixing…but they are 9 hours behind, so probably fast asleep.
14:00 Rock Paper Shotgun ads already running but point to the game without launch discount…we manage to at least get the Founder’s Edition out and sort the DLC a little
15:00 People start asking questions, the team is waiting for the confirmation of launch and need to send out Press
16:00 Flo and Liz have sent out thousands of codes and backer surveys for our 30 odd backer tiers. Steam has come through and adjusted the prices and state…but we don’t get a launch promotion due to the database error that caused this. Invisible launch? Ok, Steam gave us some other visibility and changed the Ruble price…phew.
16:30 The team, looking like a pair of tired veterans toasts to one another…laughter and relief. Trailer goes live and news is sent out by our partners from Nordic.
17:00 BLACKOUT! The entire district has no power. We are cut off…What are the odds of this happening on Launch Day? I need to add the descriptions of the Deluxe and RPG Deluxe editions to the Store page which somehow got swallowed in the whole process, so nobody knows what the deluxe edition contains. Also have to change the Steam store text to make people aware the game requires online connection constantly…OUR online connection in that particular case, so I can change text in the first place. The team goes home as they have nothing to do. IT stays for when the power comes back as does Jonathan who is running social media and was trying to make a gameplay video.
18:00 Trying to run the forums and adjust steam from my mobile connection…not the fastest way. Oh, Humble has the wrong Euro to USD conversion in their store…need to get prices adjusted.
19:00 The Boston Lockdown Campaign book pdf is approved by Steam…if I could just access the store page to get it out…
19:30 Power is back on, fixing stuff on Steam, Humble is fixing prices…Backers coming back to us about the survey, mails start flooding in again as the servers start working again. Of course the sudden power rush blows half of our office fuses in our hopelessly overextended power wiring.
20:00 When as the last time I ate? Things seem on course- head out for a bite and realize temperature has dropped massively and it’s raining cats and dogs. Wasn’t it a sunny day when I left this morning. Maybe should have taken a sweater and actual shoes as opposed to sandals?
20:40 Game server is down just as I get my order. This cannot be true.
21:20 Servers are back…40 posts on steam about the issue…
22:00 Going through the backer responses, watching Steam and Shadowrun.com. Need chocolate.
23:00 I feel slightly worn out. More backer mails and things to organize…at least the Forums seem to be ok.
24:00 So THIS is how Launch Day feels…IN HELL. But we persevered. All in the name of the game!
RUN WITH A STREET LEGEND IN SHADOWRUN CHRONICLES - May 2nd
Have you ever dreamt of running the shadows with a true street legend? Now is you chance: Join Jason Hardy, Catalyst’s Line Editor for Shadowrun and the mastermind behind all current Shadowrun plots, “Bull” Ratkovich, famous for inheriting Jackpoint and fearless leader of the SR demo team and Aaron Pavao, who has contributed to over a dozen Shadowrun books. This is you unique opportunity to meet these Shadowrn legends in the virtual flesh, ask them questions and – if you are lucky – go on a run with them. Please send us a mail with your character name in game if you are interested in participating in a run – expect the Legends to be low to mid level in power, so this is a good time to use one of your alternate slots.
Join our first post-launch Legend Run event on Saturday May 2nd 9 pm PST (West Coast US)m, 12 Midnight EST (East Coast US) or Sunday May 3rd 6 AM CEST (Central Europe).
See you in the Shadows,
P.S: Our support team tells me to inform you that they are doing overtime answering your inquiries to get everyone sorted, but as there's a lot of messages, it might take a bit of time to get your answer. If you are still looking for your Steam key, please check your inbox (or spam folder) for the Early Access key that was sent out in late March 2014 - that key turned into the full version on Tuesday. If you can't find it, please contact us.