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A theme-park building game with towering rides, deep strategy and high replay value. Build, bribe, blackmail - all the fun of the fair!
A theme-park building game with towering rides, deep strategy and high replay value. Build, bribe, blackmail - all the fun of the fair!
A theme-park building game with towering rides, deep strategy and high replay value. Build, bribe, blackmail - all the fun of the fair!
5,236 backers pledged $284,846 to help bring this project to life.

Unfair parts replacement process

51 likes

This update tells you how to request replacement parts for Unfair, including replacement cards for those affected by the production issues detailed previously.   

All backers will have received their copies within the next few weeks.

If your copy has any problems with cards that are 88mm tall, or with duplicated / missing packs, please use the replacement request process we have now set up for all Unfair Kickstarter backers (2 & 6 pack backers see far below) and late pledgers. The replacement process will be available for many months. We are charged for each new account that logs in, so please first check your copy of Unfair has:

  • 6 theme packs - Pirate, Jungle, Robot, Vampire, Ninja and Gangster (please sort the packs by the letter in their bottom right corner first), and 13 Kickstarter cards plus the thankyou card.
  • All cards 89mm tall cards
  • All components from page 2 of the rulebook


If you find a problem you may request any of the following replacement components:

  • The entire set of 362 correctly sized and sorted 89mm cards, including Kickstarter stretch goal cards (if you have any mis-sized cards or incorrect decks
  • Just the 13 Kickstarter stretch goal 89mm cards (in case your main cards are fine, but your 13 KS stretch goals are not)
  • A double-sided game board (see the board fold issue and suggested fix)
  • A Starting Player marker clear plastic base  
  • Current Step marker (roller coaster miniature)  
  • A pair of dice  
  • 16-page rulebook

If you need any of the above replacement parts please open up a new tab or window and follow these steps:

Kickstarter single backers and late pledgers

1. Start the Unfair parts replacement process 

2. Enter the email address you used when you backed Unfair to get your invitation.

Enter the email you used for your pledge / order.
Enter the email you used for your pledge / order.

3. When the email from Good Games Publishing: '[your name], you may now request replacement Unfair cards and pieces' arrives, click "Click to Confirm Details".    

Click that lovely blue button.
Click that lovely blue button.

4. Check your country, then click NEXT.   

Check or select your country then click NEXT.
Check or select your country then click NEXT.

5. Choose the components that you need replaced and add each of these to the cart. Then click "NEXT".    

6. Set or check your mailing address. Click "USE ADDRESS".  

7. Check your replacement order. When satisfied with what's in there, click "CONFIRM ORDER".  

8. You'll receive a confirmation email.   

2 or 6 copy pledges

If you were part of a 2 or 6-copy pledge organised by someone else, your email wasn't recorded in Kickstarter. That means that it's not included in the Pledge Manager system we use to manage replacement requests yet. You can either:

  • Request that the person who pledged for your bundle also requests and manages your replacement parts. They will be able to order multiples of replacement parts and this is the cheapest option for us.
  • Request an invitation so you can manage it yourself (following steps 1 - 8 above) and we will issue you an invite to the replacement request system within 24 hours.

Delivery time for replacement cards and components

We are printing thousands of replacement cards and airmailing them all over the world from China. This will take some time but if all goes well you should receive your cards and other replaced items by early May 2017. If you only order other items they should reach you within about 3 weeks of your replacement request being made. 

Meanwhile, as you only shuffle the cards before the game and maybe once during it, you can still happily play Unfair now. Sleeving your cards will also remove the issue.


Any other issues?

If you have any other issues resolving your replacement request, or have a problem we cannot fix through this system please message us directly via Kickstarter.

Thanks again for your ongoing patience as we arrange this full solution for you to the best of our ability.

Until next time,

Kim Brebach
Director
Good Games Publishing

Expletius, Torsten Stelling, and 49 more people like this update.

Comments

    1. Missing avatar

      Max about 2 hours ago

      After such a nice and successful kickstarter I feel like such a grump for requesting replacement cards. I recieved the shipment today (beautiful box!) and was sad to see that three of the six bundles were 89mm and the other three and the promo cards were 88mm. Not a huge difference, but noticeable as others have mentioned. Almost wish I could find another backer with the opposing set so we just could switch the mismatched cards. But as others have said, with the extremely generous replacement offer I am not disappointed in any way.

      Good Games USA have another true fan in me and I look forward to future expansions and games. Once I got the invitation email the replacement process was very easy and smooth. You set a new gold standard for how a great campaign and backer/customer service is set up. Thank you!

    2. Robert L Miller about 3 hours ago

      Hello,
      There is definitely a noticeable difference in the two different cards sizes as you can feel it in your hand. However, the game is still playable! I want to salute Good Games USA in their being so quick to respond to the condition and providing a "FREE" fix to the issues! LOVE, Love, Love a company that SO CARES about their customers! They have a "Customer for Life" in me! GREAT WAY to handle the issue and besides.....the GAME IS FANTASTIC!! One of my favorite games of all time after having played 4 wonderful games of Unfair. This game was VERY WELL DESIGNED and oozes with Theme!! Great Job Good Games USA! I salute YOU! : )

    3. Franco Ramorino about 23 hours ago

      I just got my game!!! :) so in a few hours i check if have any issues. :)

    4. Franco Ramorino 1 day ago

      Hi,
      until today i dont get the game so i don't know if i have issues with the size of the cards ...
      So my question, until what day can claim any issues?

    5. Missing avatar

      Thomas Staudt
      Superbacker
      1 day ago

      Please ignore my previous email, I got the re-invite now.

    6. Missing avatar

      Thomas Staudt
      Superbacker
      1 day ago

      I have tried to start the replacement process but did not receive a re-invite after several hours (same address as originally used).
      Should this be working at the moment?
      Yes, I've checked for spam ;-)

    7. Kate Finch Collaborator 2 days ago

      Hi Elisa - email me at kate@2am.com.au with an different email address and I can change it in Pledge Manager.

    8. Missing avatar

      elisa 2 days ago

      @kate Finch
      thanks for the info :D
      Unfortunately still no link in my box :(. it's not in the Spam neither. I'm using Mail for mac. Spam appears in the same box as normal email. They are just shown in different colour. Should I give you a new email address ? I'm also raising the issue to support@pledgemanager.com.

    9. BoardGameRevolution
      Superbacker
      3 days ago

      This ain't really working

    10. Kate Finch Collaborator 3 days ago

      @ Regina - I've tried to email you at your firedog.cc address but it seems that your email inbox is full and the email was rejected. Can you please clear it out and I'll be able to resend the invitation for you.

    11. Tim Ghost
      Superbacker
      4 days ago

      @ Kate - it seems to be working fine now :)

    12. Regina Franchi 4 days ago

      Help? The pledge manager isn't recognizing any email of mine and I need the cards and board replacements :(

    13. Kate Finch Collaborator 5 days ago

      @ Tim - I'm not seeing an issue. Hopefully it was just a transient error.

    14. Tim Ghost
      Superbacker
      5 days ago

      Is it just me or does the link to the process of getting a replacement currently lead to a 502 bad gateway issue?

    15. Kate Finch Collaborator 5 days ago

      @ Elisa: the lighter and darker red is indeed part of the game. Base attractions are darker red, all upgrades are slightly lighter. We've had reports that invitations can take up to 45 mins to arrive. I'll see if I can find you in the system and resend the invitation. You may also want to whitelist support@pledgemanager.com just in case it's landing in your spam folder.

    16. Missing avatar

      elisa 5 days ago

      Hi guys ! I received my copy two days ago.
      :) i can't wait to play it!!!
      However .... I think I'm one of the bakers that have a problem with the board and the cards (bump on the middle of the board and my cards don't have the same sizes).
      I also notice that the reddish/wine colour around the cards is darker on some of them (park cards). This is probably nothing and might be part of the game.
      I enter my email to register on the online platform to replace these elements. But I never received anything. It worries me because that happen sometime with my mail box. (Yes I checked my spam box and nothing here neither...) how long does it Take to receive the invite ? Does anyone else have the same issue ?
      Thanks !

    17. Missing avatar

      Ng Wei Loong
      Superbacker
      6 days ago

      Checked my set and found issues with the card length and board as well. Unfortunate that it happened. Still, kudos to @Good Games USA for taking the responsibility and ensuring all the parts with issues gets a replacement. You have my trust and confidence. Amazing job. Will be looking out for your next board game! Cheers!

    18. Good Games USA 2-time creator 7 days ago

      @Anderson - by the end of March as predicted. Fulfillment to Brazil from our UK warehouse was completed on Monday March 20. Your wait is nearly over :)

    19. Anderson Butilheiro on March 20

      Some prediction of when the game will reach the Brazilian backers?

    20. Good Games USA 2-time creator on March 19

      @jamie - the link is in step 1 in this update. :)

    21. Jamie Richards on March 19

      Both My cards and Board have issues, looking forward to the link so i can request replacements

    22. Angus Lost
      Superbacker
      on March 19

      I had card and board issues as well, you guys are super cool and quick in implementing a fix. IF ONLY all creators were on the ball like this.

    23. Missing avatar

      corsair43
      Superbacker
      on March 18

      This is really cool of you guys to stand behind your product like this. It really means a lot to us backers (or at least it does to me). It means I'll look at your next idea with a lot more confidence that you will follow through, which is a good thing. All I need is a replacement of the short cut cards. Thanks again for doing this.

    24. Missing avatar

      James Williams on March 18

      After opening my second copy, I happened to check the dice (luckily). I was surprised to that while one of them was normal, the other had three 6s and three 2s. I had to check the dice in my first copy to be sure it wasn't intentional, but no, they were both normal.

      I'm glad the replacement page includes dice!

    25. Wayu Suthisarnsuntorn on March 17

      @Edward Petersen
      I'm not sure why sleeves would cost you that much. Maybe, it's because your preferred sleeves are premium grade. If you don't prefer premium grade sleeves, maybe you should look around for cheaper choices.
      For me, the cost to sleeve cards (especially for cards of this particular size) is pretty low. I can buy a 1 kilogram of unbranded sleeves from a local Magic the Gathering game shop for about $6 and that's more than enough for 3 booster boxes of Magic the Gathering (about 1700 cards). For more than 10 years, I never have any problem with these unbranded cheap sleeves (except for some mis-cut sleeves from time to time which I just throw away). So, I naturally sleeve every single card. It's like another little hobby of our greater hobby. :)

    26. Wayu Suthisarnsuntorn on March 17

      First of all, thank you so much for your efforts sorting this card issue out. It must be painful to you guys but you still do it. I really appreciate that and I'm so proud that I backed your project!

      Secondly, the replacement request website is very easy to use. I have bought about 50 games (offline and online, including 20 Kickstarter projects), some of them have component issues. Your system is the smoothest one thus far from my personal experience. Great job!

      Thanks!

    27. Kate Finch Collaborator on March 17

      @ Rob: I'm sending you an email about this.

    28. Rob Hurman on March 17

      I did the pledge manager thing but, as someone else said, the confirmation email didn't have details of what was being replaced. So I don't know for sure if what I intended (2 copies of replacement cards) was what got through.

    29. Alvanov Zpalanzani Mansoor on March 17

      my copy arrived this afternoon and recently I found board issue and card issues. I've fill the replacement order & hope to get it soon.

    30. Kate Finch Collaborator on March 17

      @ James - Having seen the distribution of issues worldwide, there doesn't appear to be an obvious pattern. All of the Kickstarter copies were printed at the same time, and all box contents assembled likewise. Copies are very much randomised during packing. Unfortunately, I think it's Schrodinger's Game - the cards are both fine and mis-cut until the box is opened.

      I'm sorry I can't be more helpful than that. But the replacement process is going to be available for several months at least, so you don't need to worry about the system not being available if their copy needs replacements.

    31. Missing avatar

      James Williams on March 17

      I'm a two-copy backer, and one copy was going to be a gift. I've opened one copy to find board and card issues. Now I'm faced with the dilemma of giving the mint, shrink-wrapped copy, and then the recipient has to go down the replacement path if it also has issues, OR opening the second one and ending up giving it unshrink-wrapped.

      So my question is: are multiple-copy backers likely to have received their copies from the same 'batch', and therefore likely to have the same issues?

      Normally I would assume that to be true, except that in the past when I've multiple-backed games with individual serial numbers, the numbers I've received have mostly been 'random', rather than sequential, leading me to believe the copies get mixed up somehow between production and packing.

    32. Zen L
      Superbacker
      on March 17

      my copy arrived this morning. board issue and card issues. :(

    33. Missing avatar

      braigoKS on March 16

      The only cards in mine that are 88mm are the entire vampire deck and the kickstarter cards. I was going to request the replacements, but after playing with them a few games I hardly ever noticed them. Getting a replacement set of all the cards in the game seems like overkill. The kickstarter cards will be replaced when I opt to get those expansions in the future and so I can live with one deck of cards being a hair smaller than the others. I don't see a need to put additional costs upon GGU for this so I'm choosing not to get any replacements.

      Thanks for all your efforts. Love the game and eagerly await the expansions.

    34. Kate Finch Collaborator on March 16

      @ Edward - sleeves are a very personal choice, the cause for holy wars, so any sleeves we sent wouldn't suit everyone. The solution also needs to suit people who don't care to sleeve. Making sure the cards match future expansions is also important, so ultimately, replacing the cards is the solution that solves the problem properly for everyone.

      Sleeving can be more or less expensive depending on your preferred brand. I personally like to sleeve, but because of the expense I pick and choose carefully which games I sleeve. If it's going to have a lot of play, and there are expansions coming that I know I'm going to pick up, I'll sleeve to prevent wear to the cards, and also to make it hard for players to tell which cards are from the base game or the expansion, etc.

      I also like sleeving because I find shuffling with them a lot easier, having never mastered the riffle/bridge shuffle which sees me basically throwing cards all around the room. Like I said in the play-through video, I give other people the big piles to shuffle because I am a bit of a Gumby ;)

    35. Edward Petersen
      Superbacker
      on March 16

      So, I am one of the folks with some 88mm cards. I know you stated that you are happy to send me all ~400 cards to make up for the Vampire deck that is the wrong size. I think we both agree that is overkill and bit unfair (ha!) to you. Your other suggestion was to sleeve all the cards - especially since lots of people do this anyway. I don't usually, but I am not opposed to it. That said, sleeving ~400 cards seems to cost about $40 (an amazon price for one of the many sleeve sets you suggested in the previous update). Seems like a steep cost to fix this issue. A few bucks, no problem - I don't put you out and my cards are protected, win/win. But at the cost of another board game?

      @ everyone, am I off? Did I just happen to grab the stupidly expensive set to price check on Amazon? Does Amazon stink on prices for these?

      @Good Games USA - any chance you can get us all a hookup for some discounted sleeves?

    36. Kate Finch Collaborator on March 16

      @ everyone - if your email invitation has not arrived, we've had reports of them taking up to 45 mins to be delivered. Painful I know, but so far we've not heard of any not arriving at all. they may just take a little longer than ideal.

      @ colin - hahahahahahahahaha. I think we're going to get to the end of fulfilment and replacement stuff and then sleep for a few weeks. THEN it's time to look at localisation and expansions.

      @ Jared - so glad it went smoothly for you!

    37. Colin Ramsey
      Superbacker
      on March 16

      Thanks so much much for providing this opportunity. I, however, decided to sleeve my cards so that I won't had to replace any since my friends and I shuffle rather roughly. We played our first game Monday and LOVED it. Thanks so much again for giving us a game that is ridiculously fun to play! Any details on the arrivals/availability of expansions?

    38. Paul Lenkic
      Superbacker
      on March 16

      I did notice that my board is slightly bowed. I'm glad that this is something that can also be fixed.

    39. Missing avatar

      Jared Tannahill on March 16

      Thanks @Good Games - that was remarkably simple and painless. Hope things become easier from your end. We appreciate the good customer support - hopefully the good reputation it buys you for future endeavors will be worth the costs associated. Wish more companies worked like this!

    40. Good Games USA 2-time creator on March 16

      @james wilkinson - it has been arriving for many people. Please search for the subject line elements in step 3 in your spam folder too I guess. Please PM me and I will try to get to it see what is going in the next few days.

      @Setheloniius @ Carl - thanks guys!

      @Jim - will look into it.

    41. Missing avatar

      Jim Dice on March 16

      @Good Games USA. Just letting you know I just went through the replacement pledge manager. The confirmation page or email did not list the specific part I requested to be replaced, which in my case is the 362 cards. Letting you know just in case.

    42. Sethelonius Bunk on March 16

      Thank you for being so quick, communicative and thorough with all of this! I had a couple off-sized cards, but I took it to table last Saturday and it became an instant classic. Kudos on making such a solid, deep and ultimately enjoyable game!

    43. Carl Chamberlain on March 16

      @Good Games USA yes it's taken longer than originally planned, yes there are a few issues with some components, and yes some of us are extremely frustrated, BUT, another week or two in U.K. Isn't much longer to wait and you have been great about replacing ALL the cards and other components. You are doing a fantastic job and we will ALL be very happy come Late May early June and all the issues will have been forgotten. Your communication and updates have been great and you have been very open and honest. Can't wait to get this to the table in the UK.

    44. James Wilkinson on March 16

      I tried this process and the invite to the pledge manager never arrives.

    45. Good Games USA 2-time creator on March 16

      @Leonard - "All backers will have received their copies within the next few weeks." Also see my earlier comment to this post. We have consistently communicated that European copies of the game would arrive by the end of March (it is now mid March), which is on track. European copies are being fulfilled now.

      In this update I wanted to focus entirely on the replacement process. My next update will include a shipping update.

      This isn't ideal timing. I had to deal with literally hundreds and hundreds of comments and PMs asking for replacement parts which I've had to give up on so I can just get the process live for everyone's benefit... including mine!

    46. Missing avatar

      Leonhard Kreutzer
      Superbacker
      on March 16

      I feel a bit spoofed... Still no signs of my 6-pack and the update sounds like all that is left is replacements...

    47. Mellissa Melton
      Superbacker
      on March 16

      Awesome, thank you so much!

    48. Missing avatar

      Eric Alton on March 16

      Thank you Kim. I appreciate how well you have all handled this process. Double check the replacement cards before shipping them out! :-)

    49. Christopher D. Evans
      Superbacker
      on March 16

      I just wanted to take a moment to say that it is truly great that you are acknowledging these issues and are taking these steps in resolving them. Bravo!!! I will definitely be doing my utmost best to spread the word about your company's integrity and support you with purchases in the future.

    50. Good Games USA 2-time creator on March 16

      European, South American, and Asian backer's copies are now on their way to backers. It won't be long now. There are a few odds and ends to follow up after I get back from GAMA trade show in the US. I'll do a separate shipping update next week.