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A theme-park building game with towering rides, deep strategy and high replay value. Build, bribe, blackmail - all the fun of the fair!
A theme-park building game with towering rides, deep strategy and high replay value. Build, bribe, blackmail - all the fun of the fair!
A theme-park building game with towering rides, deep strategy and high replay value. Build, bribe, blackmail - all the fun of the fair!
5,236 backers pledged $284,846 to help bring this project to life.

Unfair parts replacement process

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This update tells you how to request replacement parts for Unfair, including replacement cards for those affected by the production issues detailed previously.   

All backers will have received their copies within the next few weeks.

If your copy has any problems with cards that are 88mm tall, or with duplicated / missing packs, please use the replacement request process we have now set up for all Unfair Kickstarter backers (2 & 6 pack backers see far below) and late pledgers. The replacement process will be available for many months. We are charged for each new account that logs in, so please first check your copy of Unfair has:

  • 6 theme packs - Pirate, Jungle, Robot, Vampire, Ninja and Gangster (please sort the packs by the letter in their bottom right corner first), and 13 Kickstarter cards plus the thankyou card.
  • All cards 89mm tall cards
  • All components from page 2 of the rulebook


If you find a problem you may request any of the following replacement components:

  • The entire set of 362 correctly sized and sorted 89mm cards, including Kickstarter stretch goal cards (if you have any mis-sized cards or incorrect decks
  • Just the 13 Kickstarter stretch goal 89mm cards (in case your main cards are fine, but your 13 KS stretch goals are not)
  • A double-sided game board (see the board fold issue and suggested fix)
  • A Starting Player marker clear plastic base  
  • Current Step marker (roller coaster miniature)  
  • A pair of dice  
  • 16-page rulebook

If you need any of the above replacement parts please open up a new tab or window and follow these steps:

Kickstarter single backers and late pledgers

1. Start the Unfair parts replacement process 

2. Enter the email address you used when you backed Unfair to get your invitation.

Enter the email you used for your pledge / order.
Enter the email you used for your pledge / order.

3. When the email from Good Games Publishing: '[your name], you may now request replacement Unfair cards and pieces' arrives, click "Click to Confirm Details".    

Click that lovely blue button.
Click that lovely blue button.

4. Check your country, then click NEXT.   

Check or select your country then click NEXT.
Check or select your country then click NEXT.

5. Choose the components that you need replaced and add each of these to the cart. Then click "NEXT".    

6. Set or check your mailing address. Click "USE ADDRESS".  

7. Check your replacement order. When satisfied with what's in there, click "CONFIRM ORDER".  

8. You'll receive a confirmation email.   

2 or 6 copy pledges

If you were part of a 2 or 6-copy pledge organised by someone else, your email wasn't recorded in Kickstarter. That means that it's not included in the Pledge Manager system we use to manage replacement requests yet. You can either:

  • Request that the person who pledged for your bundle also requests and manages your replacement parts. They will be able to order multiples of replacement parts and this is the cheapest option for us.
  • Request an invitation so you can manage it yourself (following steps 1 - 8 above) and we will issue you an invite to the replacement request system within 24 hours.

Delivery time for replacement cards and components

We are printing thousands of replacement cards and airmailing them all over the world from China. This will take some time but if all goes well you should receive your cards and other replaced items by early May 2017. If you only order other items they should reach you within about 3 weeks of your replacement request being made. 

Meanwhile, as you only shuffle the cards before the game and maybe once during it, you can still happily play Unfair now. Sleeving your cards will also remove the issue.


Any other issues?

If you have any other issues resolving your replacement request, or have a problem we cannot fix through this system please message us directly via Kickstarter.

Thanks again for your ongoing patience as we arrange this full solution for you to the best of our ability.

Until next time,

Kim Brebach
Director
Good Games Publishing

Expletius, Torsten Stelling, and 53 more people like this update.

Comments

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    1. Dondon
      Superbacker
      on June 30

      Any update on when we'll receive replacement parts? It's almost July!!

    2. Missing avatar

      Sonny Ammitzboll on June 26

      I still haven't received my replacement cards. I ordered in April. It was promised in May, now it's the end of June. What's going on?

    3. Jasberfloob
      Superbacker
      on May 10

      Any update on when we'll receive replacement parts? I still cant play my copy as the board was damaged and the cards different sizes

    4. Missing avatar

      korrekturratte
      Superbacker
      on May 7

      I have not received my copy. Who should I contact?

    5. Kate Finch Collaborator on April 20

      @ Michael - if your full game has not arrived, please DM Good Games USA.

    6. Michael Rudmann on April 20

      Still have not received my copy...who should I contact?

    7. Joel Finch Collaborator on April 9

      @Brandon Sherman - the board is deliberately lighter on one side. In addition to providing a different layout for play, the lighter side also has higher contrast between foreground and background for those who prefer that.

      @Manuel Sapage - please don't feel guilty about ordering replacement cards! We want to make sure you have the high-quality product we intended. The reason we chose to go for a complete replacement set instead of individual packs was to minimise the chance of any order selection problems.

      @Everyone - If you'd like to playtest future expansion packs, then your miscut cards can come in handy - you can use them as the card backs when making up a set of Print-n-Play cards for the testing packs. (For those with correct cards, you can still playtest too, you'll just need to print backs as well as fronts).

    8. Missing avatar

      Brandon Sherman on April 9

      So looking through my cards I noticed that the decks for Robot, Vampire, and promo are cut shorter than the other decks.

      My main question here is for the board. One side of it looks as though the color is lighter than the other side is that also a defect or was that on purpose? (printer issue?)

    9. Missing avatar

      Jared Tannahill on April 6

      @ Conor - I agree! I wish Good Games were clearer in their communication to backers!
      They could, for example, have put in this update a section called "Delivery time for replacement cards and components", headed in a larger font and bold for clarity.
      Then they could issue some useful information under that header, like, say, "We are printing thousands of replacement cards and airmailing them all over the world from China. This will take some time but if all goes well you should receive your cards and other replaced items by early May 2017. If you only order other items they should reach you within about 3 weeks of your replacement request being made. "
      They could even bold the May 2017, making it unmissable.
      If only more Kickstarter companies communicated with their backers so clearly!

    10. Conor Schutzman
      Superbacker
      on April 5

      In the hand, the difference is hardly noticeable, and I was hoping I could avoid ordering replacements, but the difference makes it VERY difficult to shuffle the cards affectively.

      I requested the replacements, is there any kind of ETA? I have the receipt from the order I placed for the replacements, but with no tracking information or eta, it feels a little like a black hole.

    11. Manuel Sapage on March 31

      My robot deck and extra cards are affected. I really feel guilty asking for a replacement, but I am a little OCD and I really would like to have everything perfect. I really wished there was a request for only one deck.

      Thank you @GGU for being so supportive, even after the KS campaign ended. I'll make sure to keep an eye out and buy any expansions for this game.

    12. Good Games USA 2-time creator on March 30

      Thanks everyone - our solution is really designed to solve problems now and for the future.

      Of course if you sleeve like many do you might not care... its up to you.

      But rest assured replacing all cards solves any combination of problems you might have as simply as possible so it is a good solution. Dont feel guilty. That is on our manufacturer.

    13. Ruben van der Zee
      Superbacker
      on March 30

      On the other hand, I don't feel as bad because only one pack was at the right size, everything else was smaller :) but will still make it up with good promotion in Holland!

    14. Ruben van der Zee
      Superbacker
      on March 30

      Désirée DragonsDream Greverud +1!
      But I also want a complete good game to show to everybody. But I agree, great service and really sad this happened. But I will also promote the game so hopefully this beautiful story (great kickstarter campaign) will have a happy ending.

    15. Désirée DragonsDream Greverud on March 29

      I feel so bad requesting replacements given that onlt 2 decks were miscut. I have had so many nice conversations with Kate and so much support from Joel and Kim, I really wanted to be able to ignore this, and I'm someone who played a mis-sized unsleeved PnP version a dozen times. Once replacements arrive, I am going to take the original cards and my PnP board and donate them to my Game Group's library. My wife might even be able to dig out a set of poker chips from work to include. I am going to evangelize the hell out of this game if for no other reason than because Joel, Kate & Kim are awesome people (the fact that it is a really fun game is good too)

    16. Missing avatar

      Max on March 28

      After such a nice and successful kickstarter I feel like such a grump for requesting replacement cards. I recieved the shipment today (beautiful box!) and was sad to see that three of the six bundles were 89mm and the other three and the promo cards were 88mm. Not a huge difference, but noticeable as others have mentioned. Almost wish I could find another backer with the opposing set so we just could switch the mismatched cards. But as others have said, with the extremely generous replacement offer I am not disappointed in any way.

      Good Games USA have another true fan in me and I look forward to future expansions and games. Once I got the invitation email the replacement process was very easy and smooth. You set a new gold standard for how a great campaign and backer/customer service is set up. Thank you!

    17. Robert L Miller on March 28

      Hello,
      There is definitely a noticeable difference in the two different cards sizes as you can feel it in your hand. However, the game is still playable! I want to salute Good Games USA in their being so quick to respond to the condition and providing a "FREE" fix to the issues! LOVE, Love, Love a company that SO CARES about their customers! They have a "Customer for Life" in me! GREAT WAY to handle the issue and besides.....the GAME IS FANTASTIC!! One of my favorite games of all time after having played 4 wonderful games of Unfair. This game was VERY WELL DESIGNED and oozes with Theme!! Great Job Good Games USA! I salute YOU! : )

    18. Franco Ramorino on March 27

      I just got my game!!! :) so in a few hours i check if have any issues. :)

    19. Franco Ramorino on March 27

      Hi,
      until today i dont get the game so i don't know if i have issues with the size of the cards ...
      So my question, until what day can claim any issues?

    20. Missing avatar

      Thomas Staudt
      Superbacker
      on March 27

      Please ignore my previous email, I got the re-invite now.

    21. Missing avatar

      Thomas Staudt
      Superbacker
      on March 27

      I have tried to start the replacement process but did not receive a re-invite after several hours (same address as originally used).
      Should this be working at the moment?
      Yes, I've checked for spam ;-)

    22. Kate Finch Collaborator on March 26

      Hi Elisa - email me at kate@2am.com.au with an different email address and I can change it in Pledge Manager.

    23. Missing avatar

      elisa on March 26

      @kate Finch
      thanks for the info :D
      Unfortunately still no link in my box :(. it's not in the Spam neither. I'm using Mail for mac. Spam appears in the same box as normal email. They are just shown in different colour. Should I give you a new email address ? I'm also raising the issue to support@pledgemanager.com.

    24. BoardGameRevolution
      Superbacker
      on March 25

      This ain't really working

    25. Kate Finch Collaborator on March 25

      @ Regina - I've tried to email you at your firedog.cc address but it seems that your email inbox is full and the email was rejected. Can you please clear it out and I'll be able to resend the invitation for you.

    26. Tim Ghost
      Superbacker
      on March 24

      @ Kate - it seems to be working fine now :)

    27. Regina Franchi on March 24

      Help? The pledge manager isn't recognizing any email of mine and I need the cards and board replacements :(

    28. Kate Finch Collaborator on March 23

      @ Tim - I'm not seeing an issue. Hopefully it was just a transient error.

    29. Tim Ghost
      Superbacker
      on March 23

      Is it just me or does the link to the process of getting a replacement currently lead to a 502 bad gateway issue?

    30. Kate Finch Collaborator on March 23

      @ Elisa: the lighter and darker red is indeed part of the game. Base attractions are darker red, all upgrades are slightly lighter. We've had reports that invitations can take up to 45 mins to arrive. I'll see if I can find you in the system and resend the invitation. You may also want to whitelist support@pledgemanager.com just in case it's landing in your spam folder.

    31. Missing avatar

      elisa on March 23

      Hi guys ! I received my copy two days ago.
      :) i can't wait to play it!!!
      However .... I think I'm one of the bakers that have a problem with the board and the cards (bump on the middle of the board and my cards don't have the same sizes).
      I also notice that the reddish/wine colour around the cards is darker on some of them (park cards). This is probably nothing and might be part of the game.
      I enter my email to register on the online platform to replace these elements. But I never received anything. It worries me because that happen sometime with my mail box. (Yes I checked my spam box and nothing here neither...) how long does it Take to receive the invite ? Does anyone else have the same issue ?
      Thanks !

    32. Missing avatar

      Ng Wei Loong
      Superbacker
      on March 22

      Checked my set and found issues with the card length and board as well. Unfortunate that it happened. Still, kudos to @Good Games USA for taking the responsibility and ensuring all the parts with issues gets a replacement. You have my trust and confidence. Amazing job. Will be looking out for your next board game! Cheers!

    33. Good Games USA 2-time creator on March 22

      @Anderson - by the end of March as predicted. Fulfillment to Brazil from our UK warehouse was completed on Monday March 20. Your wait is nearly over :)

    34. Anderson Butilheiro on March 20

      Some prediction of when the game will reach the Brazilian backers?

    35. Good Games USA 2-time creator on March 19

      @jamie - the link is in step 1 in this update. :)

    36. Jamie Richards on March 19

      Both My cards and Board have issues, looking forward to the link so i can request replacements

    37. Angus Lost
      Superbacker
      on March 19

      I had card and board issues as well, you guys are super cool and quick in implementing a fix. IF ONLY all creators were on the ball like this.

    38. Missing avatar

      corsair43
      Superbacker
      on March 18

      This is really cool of you guys to stand behind your product like this. It really means a lot to us backers (or at least it does to me). It means I'll look at your next idea with a lot more confidence that you will follow through, which is a good thing. All I need is a replacement of the short cut cards. Thanks again for doing this.

    39. Missing avatar

      James Williams on March 18

      After opening my second copy, I happened to check the dice (luckily). I was surprised to that while one of them was normal, the other had three 6s and three 2s. I had to check the dice in my first copy to be sure it wasn't intentional, but no, they were both normal.

      I'm glad the replacement page includes dice!

    40. Wayu Suthisarnsuntorn on March 17

      @Edward Petersen
      I'm not sure why sleeves would cost you that much. Maybe, it's because your preferred sleeves are premium grade. If you don't prefer premium grade sleeves, maybe you should look around for cheaper choices.
      For me, the cost to sleeve cards (especially for cards of this particular size) is pretty low. I can buy a 1 kilogram of unbranded sleeves from a local Magic the Gathering game shop for about $6 and that's more than enough for 3 booster boxes of Magic the Gathering (about 1700 cards). For more than 10 years, I never have any problem with these unbranded cheap sleeves (except for some mis-cut sleeves from time to time which I just throw away). So, I naturally sleeve every single card. It's like another little hobby of our greater hobby. :)

    41. Wayu Suthisarnsuntorn on March 17

      First of all, thank you so much for your efforts sorting this card issue out. It must be painful to you guys but you still do it. I really appreciate that and I'm so proud that I backed your project!

      Secondly, the replacement request website is very easy to use. I have bought about 50 games (offline and online, including 20 Kickstarter projects), some of them have component issues. Your system is the smoothest one thus far from my personal experience. Great job!

      Thanks!

    42. Kate Finch Collaborator on March 17

      @ Rob: I'm sending you an email about this.

    43. Rob Hurman on March 17

      I did the pledge manager thing but, as someone else said, the confirmation email didn't have details of what was being replaced. So I don't know for sure if what I intended (2 copies of replacement cards) was what got through.

    44. Alvanov Zpalanzani Mansoor on March 17

      my copy arrived this afternoon and recently I found board issue and card issues. I've fill the replacement order & hope to get it soon.

    45. Kate Finch Collaborator on March 17

      @ James - Having seen the distribution of issues worldwide, there doesn't appear to be an obvious pattern. All of the Kickstarter copies were printed at the same time, and all box contents assembled likewise. Copies are very much randomised during packing. Unfortunately, I think it's Schrodinger's Game - the cards are both fine and mis-cut until the box is opened.

      I'm sorry I can't be more helpful than that. But the replacement process is going to be available for several months at least, so you don't need to worry about the system not being available if their copy needs replacements.

    46. Missing avatar

      James Williams on March 17

      I'm a two-copy backer, and one copy was going to be a gift. I've opened one copy to find board and card issues. Now I'm faced with the dilemma of giving the mint, shrink-wrapped copy, and then the recipient has to go down the replacement path if it also has issues, OR opening the second one and ending up giving it unshrink-wrapped.

      So my question is: are multiple-copy backers likely to have received their copies from the same 'batch', and therefore likely to have the same issues?

      Normally I would assume that to be true, except that in the past when I've multiple-backed games with individual serial numbers, the numbers I've received have mostly been 'random', rather than sequential, leading me to believe the copies get mixed up somehow between production and packing.

    47. Zen L
      Superbacker
      on March 17

      my copy arrived this morning. board issue and card issues. :(

    48. Missing avatar

      braigoKS on March 16

      The only cards in mine that are 88mm are the entire vampire deck and the kickstarter cards. I was going to request the replacements, but after playing with them a few games I hardly ever noticed them. Getting a replacement set of all the cards in the game seems like overkill. The kickstarter cards will be replaced when I opt to get those expansions in the future and so I can live with one deck of cards being a hair smaller than the others. I don't see a need to put additional costs upon GGU for this so I'm choosing not to get any replacements.

      Thanks for all your efforts. Love the game and eagerly await the expansions.

    49. Kate Finch Collaborator on March 16

      @ Edward - sleeves are a very personal choice, the cause for holy wars, so any sleeves we sent wouldn't suit everyone. The solution also needs to suit people who don't care to sleeve. Making sure the cards match future expansions is also important, so ultimately, replacing the cards is the solution that solves the problem properly for everyone.

      Sleeving can be more or less expensive depending on your preferred brand. I personally like to sleeve, but because of the expense I pick and choose carefully which games I sleeve. If it's going to have a lot of play, and there are expansions coming that I know I'm going to pick up, I'll sleeve to prevent wear to the cards, and also to make it hard for players to tell which cards are from the base game or the expansion, etc.

      I also like sleeving because I find shuffling with them a lot easier, having never mastered the riffle/bridge shuffle which sees me basically throwing cards all around the room. Like I said in the play-through video, I give other people the big piles to shuffle because I am a bit of a Gumby ;)

    50. Edward Petersen
      Superbacker
      on March 16

      So, I am one of the folks with some 88mm cards. I know you stated that you are happy to send me all ~400 cards to make up for the Vampire deck that is the wrong size. I think we both agree that is overkill and bit unfair (ha!) to you. Your other suggestion was to sleeve all the cards - especially since lots of people do this anyway. I don't usually, but I am not opposed to it. That said, sleeving ~400 cards seems to cost about $40 (an amazon price for one of the many sleeve sets you suggested in the previous update). Seems like a steep cost to fix this issue. A few bucks, no problem - I don't put you out and my cards are protected, win/win. But at the cost of another board game?

      @ everyone, am I off? Did I just happen to grab the stupidly expensive set to price check on Amazon? Does Amazon stink on prices for these?

      @Good Games USA - any chance you can get us all a hookup for some discounted sleeves?