Frequently Asked Questions
To use BoxLock Home, you need three things:
Any storage receptacle that has a hasp for a lock — whatever fits your home, style and budget.
BoxLock mobile app for Android or iPhone.Last updated:
OK, so my packages are in the storage box, how is this going to stop someone from stealing both the box and my package?
We recommend anchoring your storage receptacle to your porch and/or house, and bolting from the receptacle’s interior to limit access to the bolts.Last updated:
What is to stop a thief from scanning a fake or old shipping label to open BoxLock and then stealing the packages?
With BoxLock Home you won't have to worry about someone using a fake shipping label, or even an old one already addressed to you. Every package scanned goes through a two-step verification: first, BoxLock Home verifies that the package is out for delivery with one of the major shipping companies that day and second, that you are the package’s intended recipient. If it does not meet both of these requirements than BoxLock Home can't be opened without your permission.Last updated:
This is going to add time to my delivery driver’s already busy schedule. Why would they take the extra time to use BoxLock Home?
We know how valuable your delivery driver's’ time is, and have designed BoxLock Home to be as simple as possible for them to use quickly and efficiently. No additional hardware or software is required for them to use BoxLock Home, and testing demonstrates it takes just seconds for them to open BoxLock. We continue to actively partner with shippers and sellers like UPS, USPS, FedEx and Amazon to ensure easy and smooth adoption.Last updated:
BoxLock Home will open for each package, so all your packages throughout the day may be stored in your storage box until you come home.Last updated:
The driver just needs to scan one tracking number to open BoxLock Home. The app will update to show the delivery status of your other packages, but only the scanned package will confirm that it was scanned.Last updated:
There are many different types of boxes you can get, there is no limit from a small box to a storage bench, it all depends on what fits your porch and your lifestyle. You can find some options at https://www.getboxlock.com/storage-benchesLast updated:
BoxLock Home can be used just about anywhere a padlock can be used — storage containers, gates, cellar doors, a fridge or freezer.Last updated:
You will receive a notification to your BoxLock Home app as soon as it has been used so that you don't have to spend all day guessing if your package has arrived.Last updated:
We are currently only shipping BoxLock in the United States, Canada, Australia and the United Kingdom.
Regardless of where you’re located, you can manually add tracking numbers and BoxLock will open one time for that tracking number as long as it’s been added to your account. As well as the ability to Barcode share.
Thus far, we have only tested the carrier integrations with Amazon, FedEx, UPS and USPS with shipments being delivered to the United States. We can only ensure that the automatic collection of tracking numbers and the confirmation of delivery status has only been tested in the US.
BoxLock Pro will leverage Shippo for our carrier integrations and should have a higher reliability with confirming the delivery status for international deliveries.
As we have increased demand outside of the United States we’ll continue to explore ways to expand the features and availability internationally.Last updated:
5 Ghz has a very limited range compared to 2.4 Ghz and likely won't make it to the exterior of your home reliably. It also has much higher power consumption that would significantly reduce the battery life of the product.
Most IOT devices that do use wifi are using the 2.4 Ghz range. We've been successful in our current pilot homes where Wifi has been an issue using this Wifi extender: http://amzn.to/2yIoNPv
That said, we recommend waiting until you get your BoxLock first to see if you have any issues.Last updated:
We expect BoxLock will have a weather rating of IP66.
In layman's terms, 66 means it is able to protect against jets of water (100 kPa from a 12.5 mm nozzle) fired from random directions for a minimum of three minutes. This is considered by most as weatherproof.
Just for reference, a waterproof container is normally rated IP67, which means the enclosure can be submerged in at least 1 meter of water.Last updated:
BoxLock Home will be available in Summer 2018, with pre-sales starting in fall 2017 through Kickstarter. Please sign-up for updates here.Last updated:
There are three versions of the BoxLock product depending on your needs.
BoxLock Home is designed for most one-family homes and small businesses with one location. It will be available with all BoxLock purchases with no monthly costs.
BoxLock Pro is a subscription-based service designed for contractors, franchise owners, and other businesses or families that need multiple BoxLocks. It has all of the features of BoxLock Home while supporting multiple locks, more users, and more shippers. It offers advanced barcode and user management that can be accessed both on your mobile device and a desktop computer.
BoxLock Enterprise supports unlimited users and BoxLocks. Designed for at-home delivery companies or SaaS solution providers, it will integrate with your existing API and offers advanced software for more sophisticated business needs. Please contact us if you are interested in learning about how BoxLock Enterprise can help support your business.Last updated:
If BoxLock's battery gets too low it will send you a notification alerting you that it is time for a recharge, that way you are never caught off guard by a dead battery.
If your battery were to die, you can plug BoxLock in or use an inexpensive portable charger (you can get one for $6.99 on Amazon) and BoxLock should boot right back up so you can unlock it and charge it elsewhere!Last updated:
We understand your concern with the resilience of BoxLock. The majority of packages are a crime of opportunity and are stolen in a grab and dash fashion. Most thieves don't want to stick around to do something that will get them caught. That being said, if you see something suspicious, report it!
For the more determined thief, the the lock casing is a tamper resistant zinc. The whole lock is encased in a fiber reinforced plastic, the same material that most tools (like drills) are made of. With BoxLock we are using a proprietary locking mechanism that is designed so that is not succeptable to the techniques used to open other padlocks.Last updated:
Most package thefts are a crime of opportunity that happen in a grab and dash fashion. We know that not all crimes can be stopped but most can be prevented. At BoxLock, we hope you’re looking out for your neighbors. If you see someone acting suspicious, or walking around with suspicious tools please report it. Your neighbors will appreciate it and we are sure you would appreciate it in return.Last updated:
Thank you so very much for supporting our Kickstarter Campaign. When BoxLock is available for sale online and in retail, we expect it will come with a 1 year warranty. Please understand that with backing our Kickstarter campaign you are not purchasing a BoxLock, you are backing our cause of fighting porch piracy, and your contribution will be graciously used in various places throughout our campaign. As an appreciation for your backing and support we are giving you a free gift of a BoxLock Home (or Pro, depending on which package you chose to back) as appreciation.
BoxLock was a product created to help bring protection and peace of mind to consumers against porch pirates and package thieves in a time of increasing at home deliveries. Without your support we know we would not be where we are today, and while we wish our product worked and fit everyone’s lifestyle, we understand that it is not for some people.Last updated:
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