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BoxLock Home is the first smart padlock designed to protect your deliveries from porch pirates and package thieves.
BoxLock Home is the first smart padlock designed to protect your deliveries from porch pirates and package thieves.
Our Kickstarter has ended and limited quantities of BoxLock Home are now available exclusively on Amazon for Prime Members.
BoxLock Home is the first smart padlock designed to protect your deliveries from porch pirates and package thieves. Our Kickstarter has ended and limited quantities of BoxLock Home are now available exclusively on Amazon for Prime Members.
477 backers pledged $54,407 to help bring this project to life.

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    1. Didier Auffret on

      I was suppose to get a amazon gift card because the lock will not work in Canada. After 3 follow up email with you guys without any answer...
      What’s going on with the gift card??
      Update please

    2. Missing avatar

      Matthew Libetti on

      Got it to connect. You need to have the button held down until it does. The instructions say to just press it.

    3. Missing avatar

      Matthew Libetti on

      Got mine. Having issues setting it up. It states that is found but just stays on the connecting screen. UGH!!!

    4. Missing avatar

      Mark D on

      Got mine yesterday. Now I need to get the box to put it on.

    5. Missing avatar

      Larry Abramson on

      Mine was shipped and on the UPS truck for delivery today...and they took it back to the warehouse to deliver it tomorrow!! Aaaargh! Frustrating!

    6. Missing avatar

      Larry Abramson on

      It's been 6 weeks since you requested to update our addresses...and now the boxlock is for sale on Amazon and we still don't have ours? What's the deal??

    7. Justin on

      Will you ship before end of month

    8. Missing avatar

      Abraham irish on

      Hi can you confirm that you’ve received my updated delivery address from the survey you sent please? Thank you. A. Irish.

    9. Ross Collaborator on

      @Daniel, Completely understood, thank you for the heads up. Very glad to hear you received your email, we can't wait to start securing your deliveries! The charge for your BoxLock will last 30-60 days with normal use and shouldn't take more than a few hours to charge to full. I hope this information has helped, please let me know if I can assist in any other way.

    10. Missing avatar

      Daniel
      Superbacker
      on

      @Ross It has been 4 months since you updated through Kickstarter. Many backers don't read the comments and don't want to go somewhere else to be notified on the project progress. I just received the email to update my shipping address and came here to check what is going on. I am looking forward to getting my BoxLocks.
      To add to Larry's questions, approximately how long does the charge last & how long will it take to recharge.

    11. Ross Collaborator on

      @Justin and Megan, Thank you for your support and your patience as we finish up our pilot in Atlanta. We expect to have some exciting updates to share next week.

    12. Missing avatar

      Megan Kwitkin on

      Once again there has been no update posted. I am beginning to think this project is another kickstarter failure....

    13. Justin on

      When is the expected shipping

    14. Ross Collaborator on

      @Clair, Thank you for your support and the great question. To make sure the address we have on file is your new address, you'll want to review your survey response. You can review your survey responses by logging into the account from which you originally pledged, visiting the project page and clicking the View Pledge button located to the right of the project image.

    15. Missing avatar

      Clair johnson
      Superbacker
      on

      Do you have my new address?

    16. Ross Collaborator on

      @Larry Abramson I realized left half that first sentence out, apologies for that. You'll get a notification on your phone once your battery reaches 25% and again after each 5% it goes down.

    17. Ross Collaborator on

      @Larry Abramson thank you for the excellent questions. Once your battery reaches 25% and again after each 5% it goes down. Once you're ready to charge just plug a micro USB into the port at the bottom of the lock to charge it. No need to worry about replacement or spare batteries.

    18. Missing avatar

      Larry Abramson on

      Once we get our lock, is there a low battery indicator? How do we charge the battery? Can we get spare batteries?

    19. Ross Collaborator on

      @Larry Abramson We are still on track for June shipments! Our Pilot is going strong and gaining in numbers. Head over to www.getboxlock.com/blogs to follow our post-Kickstarter Updates.

    20. Missing avatar

      Larry Abramson on

      So, last comment was over a month ago...still on track for shipping in June?? I'm having a custom made package box made and can't wait to get the lock.

    21. Ross Collaborator on

      @Mark D. We are currently running our pilot in Atlanta and working on rolling out driver awareness and training programs with the carriers. We are on track to start shipping in June of this year (2018). Thank you again for your support and patience, we can’t wait to start protecting your deliveries!

    22. Missing avatar

      Mark D on

      It has been over a month since the last update. Any news? How is the trial going? Did it start yet?

    23. Justin on

      I have not gotten a survey yet should I have ?

    24. Missing avatar

      Abraham irish on

      Hi I completed the survey yesterday. Can you confirm if you’ve received my response please? Thank you. A. Irish.

    25. Brad Collaborator on

      @Tina, thanks for your question. It's a bit of both. We're collecting info to help make the fulfillment process go smoother. We're also aiming to ship in late Spring, so you should expect your BoxLock sooner than we originally anticipated.

    26. Missing avatar

      Tina on

      Since we got our surveys today, does this mean the shipping is expected to be sooner than August? Or is this just a part of building the processing/shipping system?

    27. Missing avatar

      Lance Liu on

      Definitely will stop by again to talk.

      I love to meet the people and project I backed at the show, especially CES.

      You guys are doing great and going to rock the house!!

      Probably stop by Thursday or Friday

    28. Ross Collaborator on

      Lance,

      It was great getting to meet you and put a face to a backer! Thank you so much for stopping by. I really enjoyed getting a chance to talk and demo BoxLock for you. If you have time to stop by again we're here all week, we'd love for you to be able to get your pictures as I'm sure you plan to share them with all your friends. �

      Thank you again for backing us, we really can't express enough gratitude for your supoort!

    29. Missing avatar

      Lance Liu on

      Dear Team:

      It was so wonderful to see all of u at the CES today at the booth! It was so busy and packed I didn’t get a chance for pictures!

      But hey! I get to see the product, and am impressed by it.

      Keep up the great job,

      Sincerely,
      Lance

    30. Brad Collaborator on

      @Abraham, apologies for the delay.

      Please take a look at the FAQ's regarding international carriers: https://goo.gl/s9KeZD

      BoxLock works because it doesn't require any adaptations or modifications to the carriers hardware. Therefor it isn't possible for them to locate your BoxLock with their device. That said, we think it's a great idea for the future.

      Each carrier does have different ways that you can provide basic instructions to their drivers, so you can try giving them more information about the location of your BoxLock there.

      Our overall suggestion is to keep it simple. The more complicated of a task it is for them to successfully deliver your package, the more room there is for errors.

    31. Missing avatar

      Abraham irish on

      Hi can you answer my query please? Thank you. A. Irish.

    32. Missing avatar

      Abraham irish on

      Hi is this device unlimited to all couriers (worldwide) I’m expecting deliveries from please? Also if there’s no room at my front porch for a lockable box/ cabinet to safely store the parcels, can the couriers locate the drop-off box/cabinet, in a location that I choose (unused car parking space perhaps?), that has more space using the BoxLock GPS location - if the unit can function this way please?

    33. Liz Reisch Picarazzi on

      I am deep into the business of outdoor storage (citibin.com), so am thrilled to back your project that provides a thoughtful and secure locking solution. I am curious about your thoughts on carrier adoption given that they are likely also being asked to use locking platforms like August and Amazon Key. Have you encountered carrier resistance to adoption because they are confused or overwhelmed with new delivery processes?

      Thanks in advance for your response!

    34. Missing avatar

      Matthew Libetti on

      Thank you for the quick reply!!!

    35. BoxLock, Inc. Creator on

      @Matthew Libetti: Thanks for backing us! BoxLock Home will work for all deliveries in the household and up to five users without the need for BoxLock Pro.

    36. Missing avatar

      Matthew Libetti on

      Would this work for deliveries to anyone in the household? Is it based on address? Or would one need the Pro account to have it work for multiple people within the same household?

    37. Missing avatar

      Mark D on

      It would be nice to have the more secure form of the lock, but to be honest I don't think it will help that much. In most cases, this is being used to secure a wooden or plastic box. If I can't cut the lock with a bolt cutter, I can just break the box. Most package thieves are going to just move on to the next house when they see the locked box since most of them are "grab and dash" thieves. This lock discourages the "grab and dash". If they try get the package, it will delay them some Increased time to steal the package equals increased chance to get caught. Just my 2 cents.

    38. Ross Collaborator on

      @Raquel, thank you for the excellent feedback. We are still working through final designs to offer the most convenience and security. As our pilot rolls on and we move into our beta, we will have a better understanding of the logistics involved, and where we can improve upon security and efficiency. We are continuing to look at other form factors for future locks and will definitely share more info when we have it and when future products become available. This input is definitely helpful!

    39. Missing avatar

      Raquel A. Bruce on

      I support this project, but you HAVE to address the bolt security issue. Maybe you look at the hidden shackle padlock, which looks like a hockey puck-- and work on programming that for a wireless key. There is nothing to cut. With the barcoding protections that you already have your lock would be as close to perfect as it cam get. Look on Amazon for an example. I think something like that would totally defeat someone with bolt cutters.

    40. Missing avatar

      Megan Kwitkin on

      How about the backer chooses the option of yard sign or window sticker?? The yard sign would work better for me as I have very limited window space.

    41. BoxLock, Inc. Creator on

      Hi Bryan, thanks for backing us and for the feedback. We are looking at other form factors for future locks and will definitely share more info if and when future products become available. This input is definitely helpful!

    42. Missing avatar

      Bryan Glover on

      Could you consider making the lock more like this type to make it more difficult to remove with bolt cutters?

      https://www.screwfix.com/p/master-lock-excell-disc-padlock-max-shackle-w-x-h-31-x-30mm/84205

      Thanks

    43. BoxLock, Inc. Creator on

      @Thomas, that's something we haven't looked into but definitely will. Thanks for the idea (and the backing!). Thus far we've been using a hangtag in our testing that's been very effective. We'll definitely continue to look for ways to refine this as part of our pilots.

      You can see a photo of the hangtag towards the end of our update the other day: https://goo.gl/GMCmb9

    44. Missing avatar

      Thomas on

      Could you be providing a quick 'Step-by-Step' guide (maybe a sticker for the front of the yellow module) to guide courier new to the device?

    45. Jill Wong TheMotleyGeek
      Superbacker
      on

      Hi, it sounds like a great idea. Unfortunately I've had bad experiences in the past with projects that ship to Australia, but have never done any testing in Australia. For that reason, I will have to pull out. Good luck!

    46. Missing avatar

      Anne on

      I would love to be included in the Atlanta pilot!

    47. Ross Collaborator on

      @Larissa Thank you for the question. We automatically collect shipment notifications from Amazon, FedEx, UPS and USPS after the initial setup.

    48. Larissa S
      Superbacker
      on

      Does it automatically update the tracking numbers, or do I have to ad each one individually? Can I add my address to the major carriers, & have them update on their own?

      Thank you

    49. Ross Collaborator on

      @Thomas, tahnk you for the great question! Regardless of where you’re located, you can manually add tracking numbers and BoxLock will open one time for that tracking number as long as it’s been added to your account. As well as the ability to Barcode share.

      So far, we have only tested the carrier integrations with Amazon, FedEx, UPS and USPS with shipments being delivered to the United States and can only ensure that the automatic collection of tracking numbers and the confirmation of delivery status has only been tested in the US.

      Make sure you check out the FAQ! https://goo.gl/XvXdsk

      If you can't find the answer to what you are looking for there I'll be happy to help!

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