Oi Delivery Update
It seems that some of our communications in the comment sections have been missed, so here is an update that everybody will be able to see. We’ve had a bit of a hiccup with backers being shipped the wrong size bell from the fulfilment centres. The good news is that we have isolated the issue however it does mean that bells will be delayed for about 1 week until we get this fixed up.
We understand that this is hugely frustrating to all you backers still waiting for bells, but please understand that we’re working as fast as we can to get these to you.
As stated in earlier updates, when these bells do ship you will be sent an email to notify you of this.
Also, in case you missed one of our recent comments, we have noticed that a small handful of the bells that have been shipped are not performing as they should be. Of course, we’re desperate to get a fully functioning Oi in your hands as quickly as we can.
So if you think that you have an issue, all we need you to do is:
1/ Send us through a Direct Message (click on the “created by …Knog” link at the top of the page) with a video of the bell attached to the bike and you striking the bell. We’re keen to see each and every case so we can fix it at the factory level asap.
2/ We’ll check that there isn’t a fix to advise you on and if not, we’ll send a replacement out to you. Please remember to include your address in your message so we can get a replacement out to you asap and reduce email back and forth.
Furthermore, if possible hiccups in the pick, pack & send process have left you with the wrong order then please contact email@example.com and we’ll fix this up for you.
Thanks in advance for your patience.