Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Murase @Jordan: We can sort this out for you. Send us dm with your details and we'll mail a new part to you.
@Kenji Kusuhashi: Sorry to hear that no one got back to your email. If you can send us a dm with your address then we'll arrange for a replacement to be mailed out to you, no worries at all.
I lost the operation part of Oi. Is it possible to purchase that part?
About 1 year ago, I sent a message "I used a titanium bell and used it, but the sound is very small, it does not become usable. Can I exchange it?"
As you answered "Drop us an email at firstname.lastname@example.org and we'll fix this for you.", so Is sent e-mail.But no matter how many times I sent it, I just returned an auto answer message.
When will you send me a reply?
The bell is too quiet, and then the bell hammer lever snapped, I have probably used it 5 times at the most.General quality was terrible
@Hiroki Maeno: If you think you have an issue with your Oi bell then please drop us an email at email@example.com and we'll fix this for you.
The design is good, but the quality is not good. I can not recommend it.
@Phillip melia: If you think you have an issue with your bell then please email us at firstname.lastname@example.org and we'll replace this for you.
Not only does it not look like a bike bell, but it really doesn't sound like one either. It is far too quiet to let anyone hear.
All style and no substance to this product.
Such a waste of money. Bought two of them, and it’s most useless component ive bought for my bikes ever.
I’d gladly accept a refund if i could
@Daniel Lim OO: If you can shoot us through an email at email@example.com then i'm sure we can put this right for you.
Just tried both bells recently. First one the bell didn't sound much and then the metal part came off. I threw it away.
Second bell installed. Didn't produce any sort of audible ring that is sufficient to be heard. Only a dull thud like sound. Felt so cheated. Threw it away also.
Hey creators if you read this and felt that you have two working ones you may wish to send them to me.
Any form of reply would be appreciated.
@Eric: It could be that the bell is overtightened, or it may be a faulty unit. Please email us at firstname.lastname@example.org and we'll sort this for you.
Hey I've had two bells (a large and small) from the beginning and have never used them. Why you may ask, no real reason. Well last week I just purchased a new bike and installed the smaller bell. The bell sounds like a thud. I've tried adjusting the bell's location to no avail. Any ideas?
@Brian Lafond: That sucks Brian. Shoot us through an email at email@example.com and we'll see what we can do.
@Lucas: If you could shoot through an email to firstname.lastname@example.org then we'll happily resolve this issue for you.
Well, my bike was stolen last night, and with it, my Oi bell. It was an awesome bell while I had it. Maybe I'll see if I can buy a replacement in the future... RIP
I have been using my bell (large version) for a good amount of time now. While in the beginning the sound of the bell was crisp and fairly loud, over the past couple of weeks it has deteriorated quite a bit. Now it’s more like a dull chime and not loud at all anymore. I have tried playing with the position of the bell on my handlebar but sadly it doesn’t do anything. The spring on the bell seems intact but I can help but feel that it might not be fully in the right position. I really love this product, especially the minimalist design, but hate that I haven’t been able to use it really for the past few weeks. I’ve tried following most of the tips given in the comments section here but they all don’t work. Is there something else I can try? My friend bought the bell a while ago online and doesn’t seem to have any of these problems, so I am wondering if it’s any flaw with the initial design of the bell? Would really love if you could help me out. Thank you so much!
Have you guys seen the new design engraved knogs?? So kewl!!
@Jay Lefebvre: Can you drop us an email at email@example.com and we'll put this right for you. Also, if you can include a few photos of the bell then that will help us.
Just some feed back. Not quite a year later and bells look nice but didn't survive cool temperatures. Unfortunately, over the winter the guides for the spring on the mounts for both bells snapped. The springs then twisted drastically out of alignment. Now the hammers point to the sky.
Is it possible to buy replacement mounts?
I retract my last comment (can't delete it, it appears); my apologies. The issues I related are being resolved. Herewith I'd like to use the opportunity to commend KNOG on their considerate disposition and the excellent customer relationship management.
I have requested a full refund a number of times - KNOG keeps dodging, beating about the bush and attributing the product's failures on user error. This is most certainly the last KNOG product I've wasted money on. I imagine, if one out of 5 of your customers followed suit, you'd end up bankrupt in a year or two. A very, very imprudent move on your part, @KNOG.
@Joe DeBlasio: Thanks for the message. If you can email us at firstname.lastname@example.org then we can look at replacing these faulty units for you.
I backed this Kickstarter project and bought 3 Oi bells. When I got them, I mounted them on my bikes and 2 of the bells did not ring properly and the remaining one could not be mounted because the bike I bought it for was replaced with a new bike (with a different size bar) while waiting for the bell to come to fruition. I mentioned this to the creators and never got the bells replaced with working units. I spent a bunch of money and received useless bells in return that do nothing but sit in my garage taking up space. I would love to get them replaced with real working bells, is that possible? Thanks in advance.
@Sean Field: Sorry to hear that, Sean. We'd be happy to replace this bell for you with one of the latest Oi bells. We will send you a dm to confirm your address and then send out a replacement this week.
I backed the Oi Kickstarter project last year thinking it would be great: "The bell that doesn't look like a bell" ... indeed, it is a very attractive design. Except the Oi doesn't sound like a bell, either. It's rather weak sounding and pretty pathetic. It kind of rattles forlornly while I'm cycling and then gives the quietest of "dings"when used as an intended warning. Embarrassingly, it makes my bike sound sort of like a child's bike. I can't believe it cost so much to back through Kickstarter and I wish I'd never bothered. The is an honest appraisal - and I'm trying to be respectful and considerate whilst also telling the truth. I hope Knog doesn't delete this and prevent my review. In summary, the Oi is totally disappointing and utterly underwhelming - an item that is not at all befitting of the name given to it ...
@Vedran: Sorry to hear that. Your bell was shipped out to you last year, however, if you did not receive this then we apologise and will resend to you this week.
When will I get my Oi?
I did place an order more than a year ago and still got nothing.
@Franklin E de Menezes Filho: Sorry to hear that. If you can email your address to email@example.com then we'll have your bell reshipped out to you this week.
For some reason I have never received my order.
@Don: Thaks for the heads-up, Don. We'll pass this over to our IP team.
@techbadger: If you want to order some new Oi bells then you can do through this link >> https://www.knog.com.au/bike/accessories/oi-bike-bells.html. Let us know if you have any questions.
Look what I found on Amazon https://www.amazon.com/gp/product/B071PBRWW3/ref=oh_aui_detailpage_o03_s00…
When can we order the next oi's?
@Richard: If you think you have an issue with your bells then please send us an email at firstname.lastname@example.org and we'll put this right for you.
@Pei: Sorry to hear that. We will arrange for a replacement to be mailed out to you this week.
Lovely look but it's really not loud enough to be useful in central London. I've gone back to aggressively yelling "WATCH IT MATE".
I still have NOT received my bell, what's going on?
@Haley: Great to hear you are loving the Oi bell. Enjoy :)
@Eric: We'll have those replacements mailed out to you this week.
@Kenji Kusuhashi: Drop us an email at email@example.com and we'll fix this for you.
I have been using my Oi for about 3 weeks now and it is working great! You just have to make sure you don't over tighten it! Initially the sound was very small but as soon as I loosened the bolt it rings loud and true. Love how little space it takes up on my handle bars! Thanks Knog!
My large titanium bell sounds as I anticipated, but the smaller one along with the two small black ones I ordered all sound week or don't ring at all.
I still haven't gotten an answer backed from the email I sent now two months ago.
I used a titanium bell and used it, but the sound is very small, it does not become usable. Can I exchange it?
@Michela Nadasan: We can resolve this for you. We'll send you a DM and make sure that we get your pledged bell out to you asap.
@Peter Akerboom: Can you drop us an email at firstname.lastname@example.org and we'll fix you up with a replacement bell.
The Bell would be great if only it had some stronger spring. Pretty lame as is..
Still kinda pissed for paying more than in stores too!
Any tips for spring replacement?
I initially pledged for a Oi Classic Black Large, all good with the payment, and later a added an additional pledge for a White-Ti - 31.8mm. There was a payment problem with the additional pledge, but I did not received the initial pledged (the black Oi) either. How can we solve this situation? I still get weekly emails that the payment has failed for "Oi", I want to remove the additional pledge and at least receive the initial pledge that I payed for.
I must be the lucky one then as my bell is perfect. Sure it is quiet if I over tighten the bolt but if it's on just right it sounds fine. Cheers Knog.