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The board (from the first production run) has been working wonderful up until last week. After my ride the locking mechanism seems to be stuck and I can not get it to fold up with the kick pad. The cable SEEMS to be ok but it does not release when stepping on the kick pad. Thanks!
Hi Bin. No problem. I've just received your email. Thanks a lot!
Hey Yan Yan
Yes. I am back. Will mail you tomorrow. Sorry for the delay. Thank you for your patience.
Hi Bin, have you returned home from your trip? Would you be able to ship me the repair kit? Would really appreciate it. Thanks!
I must have missed your email. Could you email me your picture of 5 cracks to email@example.com? I will discuss with Deck manufacturer. I will discuss with you about the solution using email. Sorry for the problem.
Had my first proper ride on Saturday and noticed my board has about 5 cracks in it. One of them is very worrying as the ply a actually seems to be separating. I sent you an email on Saturday with the pictures attached. Hoping there is something you can do to help me out. There is no way I could have cracked it as I'm only 190LBS and haven't jumped on it as per the warnings below. Mine is still a bit hard to fold up, but I'm getting better with more practice. I will also say that the bearings are not that great, will probably end up replacing them.
Yes. Will mail you the repair kit next Monday. Sorry for the problem. The best solution is to kick the kickpad on the nose to fold reliably. trigger folding with finger seems not convenient.
I noticed two weeks ago the spring around the kick mechanism popped out so I popped it back in, the next week it was gone. At that time I noticed that the cable was almost completely torn. Two days ago it shaped and I've been pulling it to fold it. I obviously need one of those repair kits , but I started and paying attention to the design. Why wasn't the wire just made into a loop and set on the side, that way in order to fold it we just have to pull on it with a finger because to be honest kicking at a certain angle in the middle of the street can be embarrassing and dangerous.
Sure. I will mail you one repair kit( When I came back to US at 4/14). and sorry for the problem.
Looks like my cable is acting up as well, the folding mechanism is not working too well. Can you send me a repair kit as well?
I will arrange a repair kit shipping to you. meanwhile, could you adjust the cable tension by loosing the nut and adjust the washer which are close to the latch on hinge?
Have shipped. It was a mistake. your name was not in the shiping list from Kickstarter. but I can see your info in KS website. Sorry for the delay.
Hi Bin I seem to be having trouble folding the board with the stepping. Is there anything I can do to rectify this?
The upgraded cable makes opening and closing the board 1000 times easier , thanks Bin Lu
I'm still waiting for my board in Austin please advise. Norm S.
I will mail you the replacement kit tomorrow. Sorry for this. After the replacement, the quality then will be similar to V2 started shiping two month.
Looks like i have been struck by the cable curse and two days before i fly out on holiday sigh *
Owen: The squeaking you hear while turning is probably not anything about the BoardUp, just a result of your trucks' pivot cups drying out. I'd recommend taking the truck apart and using some shavings from a bar of soap to grease them up, which should fix the problem. Here's a video explaining the process:
Hope this helps!
I finally got around to taking my BoardUp apart and repairing it two days ago. It took me about two hours to get everything tuned just right (I also had to replace a broken kickpad--thanks for the parts Bin!). Now it works better than ever. I put some softer wheels on it, and between those and the rubber pads and stronger spring the rattling is almost non-existent, even while riding 20+ mph down some pretty rough roads. People on campus are continually stopping me to ask me about it, and it's turned out to be quite the conversation starter. This board is by far the best investment I've made in this sport. Thanks again, Bin!
Two ways to make the middle hinge less likely hit the bump on the ground.
1. User thicker riser pad. Current pad is 2mm thick to reduce the side of folded BoardUp.
2. Take out one extra narrower rubber stripe between the hinge and the deck. It will make middle deck 8mm higher. The fully unfolded board will be a little arc though.
We are implementing this in our V3 BoardUp. Thank you for letting us know.
Just realized there is typo of your name. sorry about that.
Sure. Please ship it back to me. and I will tighten the cable( If the nuts are fasten properly the metal cable shall not get looser though) and see if I need to replace the hinge. Also will take look into the squeaking noises when turning.
BTW, what is your weight? if you do not mind.
I've been using this board every day since I got it, and have been telling everyone it's the "best investment I've ever made." It's convenience is irreproachable and it rides smoothly, but minor flaws in its design and durability have caused some problems.
For instance, the middle of the board sinks too low, so it often hits the ground when turning or going over even the slightest bump, often causing me to fall off the board. A piece of the hinge broke when I dropped to unfold it, and the metal piece that kicks the boardup (no pun intended) has gotten progressively looser. Also, the board makes squeaking noises when turning, a slight cause for concern.
Although this board has, for the most part, exceeded my utmost expectations, with these issues, I regrettably feel inclined to ask about opportunities to repair or replace my board.
No worries, I have used the board rather aggressively since I noticed and it has not grown :)
Hey Christer & Joshua
The board is made by 7 layers of plywood. It shall be very unlikely the crack will grow into whole board. I will talk to you privately.
One suggestion is that when you kick kickpad to fold. please push gently using right angel rather strong force to fold up the board.
I had the same problem as Christer Alex; I intend to use wood glue and clamps to fix this but I did have the same problem
I just noticed somthing that might turn out to be a problem for people then just me. My board has got cracks on both sides were the back weels touch the board when it is folded. and i have only been able to ride for less then a week given the wether in sweden.
I fear that the board might break completly just from folding the board the normal way. And that would make me sad, given how much fun im having with it so far.
Thank you for sharing this info about the problem. We then can make BoardUp better.
Yes. We noticed there are certain percentage of BoardUp bearings are not good. I changed the supplier and also upgrade the bearing ABEC-7 to ABEC-9.
Regarding to the choice of changing the front truck. Our new design can allow user to change to any kind truck as long as it is in normal regular shape.
The new design is under testing, will be ready to ship in 20-25 days. I will refund $50 for any of you buying the new model. Please place order on goboardup.com. then email me at firstname.lastname@example.org. I will then refund you %50 via kickstarter.
The new kickpad does not compatible with the old board. we changed the board as well.
Hey Bin i love board up but id just to say my problems with the product. the wheels are fine i guess but the bearings are terrible, they dont spin and i replaced the bearings and it works fine now, but it shouldnt come with ones that are so bad. also the turning on the board feels flimsy. i love it because it folds up but the quality of the parts shipped with it are bad. I also dont like that i cant fully replace the trucks on my board if i wanted to, the front one is connected to the folding mechanism.
Sorry for the problem. We made improvement in second batch. Please mail it to me. I will email you the return address. I will then repair them. and ship to back. and I refund you USPS priority shipping fee via kickstarter.
Please do not worry. You will have a good BoardUp.
I love the board but the front part to fold it broke, it still works but I'm afraid it will totally come loose after some time. Sometimes the metal part will be inside out once I fold it. I will pm the pictures
The cable replacement video link is here:
It is a little bit more then just change cable. some other stuff need to be replaced as well. :-)
We made the front board opening width 6mm wider as well to make the folding easier(kickpad metal bar is 6mm wider as well). So it is almost impossible for you to just replace the kickpad. The main benifit is that you then can change to any kind of trucks you want with this new design. Also the kicking/folding will be easier.
This new design is under testing now. plan to mass production 20-30 days later.
If you still need the new design. I would suggest you to place order on goboardup.com 25days later. and then email me at email@example.com. I will refund you $50 via kickstarter.com
Hey Bin, is it possible for Backers to get the redesigned kickpad or no?
I have mailed it out this morning. Sorry for the problem happens to some of first 99 backers.
I will email you and others the how-to replace cable video link either tonight or tomorrow.
If you feel it is too much for you to replace the cable and others. Please then mail the BoardUp back to me.
Got my repair kit today. Thanks Bin!
@Josh: I had the same problem with the wheels. I think the factory might have put thread lock glue on them not realizing that the wheel nuts are meant to be adjustable. I ended up pulling the 1/4 socket out of the plastic skate tool and had to use a ratchet instead.
As I have one of the very first board and I notice the cable makes strange noises, I'm a bit worried, it could snap right during my upcoming world trip. I'll be away from home like one year. Would it be possible to send me the cable replacement kit in advance @bin?
Please try to adjust the cable tension by loosing one nut on the hinge, then turn one metal ring counter-close wise, until the cable is tight enough to fold/unfold easily. and then tighten the nut back.
Please check the instruction details picture here: http://imgur.com/WC5bt1h
Let us know if it works good.
The board is hard to fold. The bolts on the wheels were very tight and bent the tool, but I believe it was my mistake.
I will email you the replacement video link 2 days later as we need to edit the video and fine tune.
You meant the bolt to the wheels is too tight? and is your skate tool not able to fold up or BoardUp can't fold up? I think if you loose the bolt a lit. the bearing can spin a little longer. I paid good price for the bearing as I was told it is good quality. :-)
Please email me at binlu@goboardup,com if you have any issue in the future. I will try to support.
Hey, got my Boardup and I'm very pleased! Only problems I have had are the bolts being to tight (broke my skate tool) and it not folding up. Other than that it has been a great purchase. I was thinking about putting new bearings in it because it kills me to push every few seconds, has anyone tried new bearings?
Hey Bin, can we get a video demonstration of adjust cable tension sometime? There's a lot of small parts and visually it's hard to figure out what to do what you're saying.
Please do NOT apply force more then 400LBS onto the deck including jumping too hard from more then 2 feet above. as I show Lx's boardup was bent near the hinge side.( we have tested applying with 400LBS onto boardup. The hinge touches the ground a little. But did not break)
In the future. I will work with deck manufacture to see if there is any way to make it stronger such as add bamboo or carbon fiber. maybe just another layer of Canadian maple.
Thank you for your picture. I wonder if there is a very large force applied to BoardUp. Please mail it to my address. I will make a replacement.
Yes. the metal L shape piece under the black tube end is the ring to adjust the cable tension. turn the L shape ring until the cable tension is proper to make the latch works properly. then tighten the nuts on the ring.
For the bag. Because one backer reported that the bag may drop off during riding if it is attached under the rear end of the board. so you might want to just use it only when you need to put it into your backpack to protect other things from scratching by grip tape.
We should have adjusted the cable tension better before ship. One reason is that if we set the cable tension too much, BoardUp may not be able to lock up. :-(
@Miggy, Yes, I feel like it did. I did a couple turns to loosen it, and it felt waaaay easier, especially because the BoardUp initially was super difficult and I would struggle to fold it instead of stomping up into my leg.
Have you tried it yet? has it made it easier to fold the board?
CABLE TENSION ADJUSTMENT: For anyone trying to find the ring for it, I think I did.
Use a screwdriver and test it incrementally.
Is there a way to properly put the bag on the board? Or do you just keep it separate?
This is the best board I've owned in the last week 18 years. Good work, I have one problem, after 3 days the board is starting sag and grind the road. Is there anyway to tighten it up?
Yep, that's how BackerClub asked members to pledge. Thanks for clearing this up, Bin. Everyone, I know it's been said many times before, but Bin is outstanding about customer service. Hopefully the board is as great as Bin is.
You pledged us using "$1 tier pledge"( but you changed the amount to 159,Thank you), Not "Pledge of $159". and Kickstarter does not even provide shipping address to me for "$1 get it rolling" tie backers. Haha.
I checked the list again. Your name is not there. However I then check Kickstarter website Backer report list. I see your name. weird. Anyway, Please email me your shipping info with your contact phone number. I will arrange the shipping coming Monday.
Sorry for this weird situation. The delivery time is usually 3-7 days.