Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
You should get one of these
"Greetings from Amazon Payments,
Thank you for contacting us regarding your transaction XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Dispute for this transaction cannot be filed as the time period to file a dispute for the above transaction has lapsed. Therefore, we kindly request you route the reimbursement for this transaction through your credit card issuing company and file a chargeback. Your credit card issuer will provide more information about reimbursement for this transaction.
Thank you for your understanding in this matter and we apologize for the inconvenience caused.
How much of an assache it is from there will depend on your individual credit card company.
But given that nothing has been shipped and its not likely anything will ever be shipped it should eventually resolve in our favor.
Its just kind of scummy that everyone would have to do this because one person has decided to cheat 8,548 backers and all of Star Treks fanbase for his own selfish, egotistical, greedy, ILLEGAL purposes.
I don't know how likely Amazon payments will give refunds, i just read that Kickstarter's stance is they don't offer refunds and it's upto the creator to do so directly. and you know their stance, they're not offering refunds either. So i guess everyone's pooched unless something can be done. aka either the film is made, or they actually offer refunds to the backers because they were unable to achieve the project.
I do not believe this was ever intended to be a scam.
I'm not even convinced they were lying as much as "presenting the project in the most optimistic light possible" and being vague enough to give them an out if things gt delayed.
However, after they started exceeding there funding goals and started dreaming bigger and bigger they forgot that we didn't donate a pile of money to keep them employed for the next five years, we gave them an interest free loan to be repaid with a movie, patches & a tshirt to be released 16 or so months ago.
What is far more concerning is that even now they are trying to get the fans to hurt CBS/Paramount and Star Trek as a whole for there own greedy, selfish purposes.
I wish I could say I was surprised that the scammers and liars of the Axanar project haven't shown up to explain how they're going to handle the fact that they're legally incapable of fulfilling the rewards.
Oddly enough I find the Guidelines "reasonable" for an amateur fan film.
But then Axanar was never intended to be a "fan film".
From recent conversations with Alec Peters Axanar Productions does not do refunds, does not have any sense of ethical or moral behavior and considers anyone who asks for a refund to be a bully.
At this point I suspect your best bet is to contact Amazon Payments and then your credit card company and request a refund through them.
Keep in mind the original KS page tells us "the 90-minute Axanar feature will take about 3 weeks and cost roughly between $650,000 and $ 750,000 (The budget is in process based on learnings from the Prelude to Axanar budget, so I would expect the budget to climb)." and delivery of the finished product was scheduled for December of 2014, which was long before the lawsuit happened.
While I like the premise of Axanar and I think given the chance they would have done an admirable job have to say I find there current suggestions on there blog page encouraging people to collude to commit fraud against the legal license holder in an effort to blackmail / bully them into allowing Axanar to basically Pirate the Star Trek License extremely distasteful and I suspect blatantly illegal.
These are NOT good people. They are looking to get real Star Trek fans to do there dirty work, endangering the future of Star Trek as a whole, in order so they can continue to raise a bundle of money for a project they said would be done nearly 18 months ago, to which as far as I can tell they haven't even started filming.
So no tunic from the first Kickstarter ���
You cannot deliver the project as promised based on existing guidelines as supplied by CBS. I want a refund issued as per the Terms of Service you agreed to when created this project on Kickstarter.
I, too, would like to know how to request a refund. The guidelines posted by CBS / Paramount appear to completely negate any hope of this project seeing completion.
new guidelines released.
you guys had to keep pushing didn't you?
you were in the wrong but you just had to keep pushing.
you just killed the entire fan-film community for Star Trek...horrible.
I want my money refunded...you can no longer complete this movie under these guidelines.
Hi. Any word on what is really happening? I hear conflicting stories where the lawsuit is still on and others where the lawsuit has been dropped. Also i'm interested in the star trek fan guidelines that were mention. Can you post them on the site for us to see?
just came back here after some months and just realized I just gave 10$ so I'd like to know if I can up my pledge to get the Blu-ray
I hope the new CBS/Paramount guidelines for fan productions don't interfere too much with the final product. The concept & premise is superb.
Congrats, Axanar crew, on the word that CBS/Paramount is dropping the suit. Looking forward to finally seeing the film once it's done! Good luck and Godspeed.
Looking forward to an official update from the Axanar team, once the legal filing has been officially canceled!
Announced today by JJ Abrams, Justin Lin has convinced Paramount to drop their lawsuit. All over the net folks. Yippeeee!!
I do not believe they update or pay any attention here, despite there obligation to do so as per the kickstarter agreement.
Any word on how the lawsuit is going?
I believe the problem CBS has is that its Star Trek.
Fixing the problem would mean removing any and all references to Star Trek and making a space movie that has nothing to do with Star Trek, which isn't what we all pledged for.
I wish you guys would stop trying to get the lawsuit dismissed, and instead, just fix the problem that CBS is complaining about. if you have to scale back the movie or return some of the money, then so be it. I didn't contribute money so that you could make this into a business, I just want the Axanar movie and nothing else.
So if I read this right; I will not see my patches till the MOVIE itself is complete. From what I have read the Axanar team is still trying to raise enough funds to make the movie let alone dealing with the lawsuit from Paramount/CBS. Might be a long wait...
From the Axanar website for March 2016:
ARES DIGITAL (for all donors)
We’re pleased to announce that our groundbreaking, proprietary digital delivery-and-donor account maintenance system—known as Ares Digital—is getting closer to being fully functional!
Terry McIntosh, our resident technology expert and creator of the Ares Digital platform, has been trying to fit in work on the mammoth system (which currently holds information for more than 12,000 donors, from three different funding campaigns as well as non-campaign contributions) around his paying jobs, so work has, unfortunately, been slower than anticipated. But, Terry says the end (at least, for this stage of development) is now in sight… which means soon all donors will be able to log into their personal accounts, make changes to their email and/or shipping addresses, keep track of what rewards they’ll eventually be getting from the campaigns to which they have donated, and access any digital rewards due them, as such become available.
AXANAR Kickstarter (2014)
As we’ve been saying for quite some time, we will begin the massive task of shipping out the tens of thousands of patches from the AXANAR Kickstarter (from August 2014) once Ares Digital is functional. Please note that the patches are the only thing which will be shipping out, as nothing else has been made, yet (and technically, most of the other rewards can’t be created until the movie has been completed!). The remaining rewards due (according to each donor’s contribution level) will ship out in their entirety (which will also save considerably on the exorbitant rates charged by the post office for shipping), after AXANAR, the movie, is finished.
So, again… now is the right time to make sure you’ve updated your AD account with your current shipping information. (We will ship the patches to whatever is on file as your “ship to” address, so it is up to you to make sure you don’t miss out!)
AXANAR Indiegogo (2015)
Once we’ve taken care of the patches from the AXANAR Kickstarter, we should be able to start working on getting the patches from the AXANAR Indiegogo campaign out, as well.
As with the rewards from the earlier Kickstarter campaign, the bulk of the rewards from the Indiegogo fundraiser will not ship until after AXANAR has been completed (again, because they have not yet been created, and in fact most of them cannot be until after production on the movie has been completed).
(Please note that this exact communique will also be posted in the funding campaigns and sent out as an email update, so if you’ve already read it here, you’ll be able to ignore the others…)
Until next time, gang…
I really hope this movie sucks when it comes out.
I see no reason my physical rewards (the patches) can't be sent out. They were due a year ago and still not here. The impression I got from the Axanar site (which is hard to find anything on, totally non-intuitive so please update here on Kickstarter where all backers get emails) is they had the patches but just aren't sending them out.
I'm up in the air on that myself.
I feel they led everyone to believe they had Paramounts blessing when apparently they didn't,
Not real comfortable with the approach they are taking in there defense to the lawsuit.
I'm also concerned that backers might at some point be held complicit and be held liable for some of the damages.
I am requesting a refund of my money.
who do I talk to?
You should try over at the website http://www.axanarproductions.com/ I think you can get in touch with the perk order fulfillment here firstname.lastname@example.org. Hope that helps.
We couldn't find a backer with that email. Be sure to use the same email you used to pledge to the project. Need help? Contact email@example.com.
I have sent e-mails to everyone I could find at various sites for this project. It would seem that this page is not the only one that is not monitored. In truth, I would prefer to just get my money back.
Just to clarify, to date I have not received anything.
Hi All, I've been overseas for the past several months. Can anyone tell me as backer 2286 who has pledged @ the $65 level, where we are with this pledge ? I see others have received BluRay disks of some sort. Is the DVD months away ? Thank You.
Receive all of the above, plus the Special Edition DVD of the film.
Ships anywhere in the world
Estimated delivery: Dec 2014
@The MOSEPH!! - Where did you learn about the paychecks? If this is true then Axanar Productions has moved away from the "Fan" side of things. Maybe CBS does have the right to go after Axanar Productions if they are not playing by the rules. I personally lost hope in Axanar when they just kept asking for more money...
I was under the impression legal issues had been worked out prior to the kickstarter.
That was certainly the impression given by the creators.
If the issues weren't worked out then shame on them, if the issues were worked out but the creators violated agreements (Typically fan productions can't make money, if as rumored the company doing this is turning a profit that could be the issue)
In either case this is a bad sign and I can't help but wonder how many backers are getting burned for how much money on what may soon turn into and endless money-pit that only benefits the lawyers.
Any chance a documentery is being started over the legal issues. Worse case you have a marketable tail to tell with that.
This has probably been addressed (and possibly many times before) so please pardon me if it has I missed it (been one of those ridiculously busy years -- just like you have been having).
Finally had time to look at my level and was wondering what happened to all the items that were part of the 2014 mailings? I must have missed an e-mail or update.
Any information would be greatly appreciated.
I am sure donations will pour in. That said this lawsuit is likely over distrabution and control. All i want and expect is what I pledged for, everything else is details.
I donated for a perk that is the movie and patchs. Lawsuit and deals happens in production and without news of a Cease and Desist order I see no reason my Perk can not be fullfilled. If they cut off Youtube and Public showing so be it. We donated to have it and if it remains a private perk for us exclusivly t I am sure
Just learned the Axanar team took paychecks from the money raised. Not cool. No doubt part of the reason CBS/Paramount are suing.
Perhaps someone should consider a class action lawsuit to get all of our donations back seeing as how we were obviously misled.
And don't even get me started on the insults being thrown at Tony Todd. No matter how hard you might take something, things like this should remain professional & never get personal.
Their working on their response, I'm sure of it. I'd expect to hem to research and get the ducks in a row before even posting here just to be safe. It's ridiculous that CBS/paramount are suing when they've had little issue with others writing stories and producing episodes and movies. I think the only reason they are huffing is because Axanar is gaining steam and setting up to be a larger scale and larger budget film. But precedent is on our side in this case!
What's with people arrogantly assuming that everyone else does precisely what they do here with regards to Kickstarter projects or comment sections? The only reason I read those comments was they're right here at the top. I am one who does NOT go through & read them as a rule. Drives me nuts seeing all the bad grammar & poor or non-existent punctuation.
So...a lawsuit threatening the project and no updates on the status? Forgive me, I'm just a little concerned. I'd like to know what's to become of our money should Paramount/CBS succeed.
Hmmm...looks like somebody thinks they speak for everyone regarding Kickstarters & comments...hint: you don't.
And add project website at the end of the list
In order of reading :
- Personal/Group emails
- KS Updates
- KS Comments
- FB posts on project/cie page
As somebody who has done over 250 kickstarters, you are absolutely wrong that people are systematically reading the comments, particularly during holiday time.
Thanks Ian... guess only time will tell how things go forward.
ack, comments = kickstarter updates. Comment sections typically die out after the KS is over.
As somebody who has done over 100 kickstarters, you are absolutely wrong that people aren't reading the comments.
I came here looking for an update on the lawsuit, as I really expected an update through KS as to the case pretty quickly.
Unfortunately Ben, most people do not read the updates they get from Kickstarter. We also have two Kickstarters and an Indiegogo. Updating 3 pages that people don't often read is not a good use of our time. We have a website with daily updates and fulfillment updates. Donors can choose how much information they get by going there whenever they want.
And not sure how people can "miss almost everything" by having one source for all the information they need.
We have been doing this for 18 months now and most donors are incredibly happy with what we are doing, so we will continue to do things this way. Just go to www.axanarproductions.com.
Any chance you can post updates here on the Kickstarter page, where people pledged, and not have people go elsewhere to get news? You really should be using Kickstarter to communicate to Kickstarter backers, not some other means which means people miss almost everything.
Mike if you followed what is going on by reading our website, or following the simple updates we send out, you would know! :-)
Are you on Facebook? That is another great way to follow what is going on. here is what we posted on today's update here on Kickstarter:
Axanar is less than 60 days away from principle photography. And so we want to make sure you are all keeping up to date with what is happening. There are a few ways to do that.
First and foremost is our website, which has the daily Captain's Log that I write with what is happening at the studio PLUS Diana's fulfillment blog, where you can find out what is happening with fulfillment of perks.
Make sure you follow the Axanar page on Facebook:
And join the Axanar fan Group where fans talk about all things Axanar:
Hopefully you can check those out!