Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I have refunded your $ 35 donation to the Axanar Kickstarter. Amazing indicates the refund will appear on your credit card in 2-3 business days.
I was wondering when we would be able to download the movie.
Please do not ask questions here. If you have an issue, please contact firstname.lastname@example.org and you will get an immediate reply from Diana, whose only job is donor support.
Chris Glazener, yes, since you are already being shipped something, you need not pay shipping.
Joseph Sullivan: This is your fifth negative comment, and twice you have incorrectly stated what our April update said. I will be refunding your $35.
Hi guys. Just curious about the email I got today in regards to the Axanar perks being shipped out in the very near future. It says that donor levels between $10 and $35 will be asked to pay $5 for shipping (in the US) because those levels only contained digital items that didn't require shipping. This is where my confusion begins. I donated at the $35 level which had the digital items but also had the First Fleet Patch. To my mind that is a physical item that requires shipping so the $35 level wouldn't logically qualify under the terms listed in today's email as it's not a purely digital level. Am I interpreting it wrong? I would like to know so I know what to expect. Nothing more. Not trying to be difficult. Thanks. :-)
To all those concerned about the perks.... If you remember originally, we weren't even supposed to get any of the perks until after the movie was finished and the dvd was complete. If I remember correctly, the crew decided to send out everything other than the dvd after the campaign was complete...
Not sure I heard from you on your research. My email is email@example.com.
I too am waiting on perks but am more interested in seeing that the show is produced and produced well. For that I will wait and cross my fingers. I'll probably belly up to the bar and buy in for the next Kickstarter (even though, like many I thought the last go around was for final funding).
However, I see this as more a proof of concept for how video content could be made in the future through crowdfunding. Full disclosure, I am in the middle of a research project about crowdfunding for my MBA studies. I have posed some of the following questions to the producers but so far have received no comment.
If you don't mind me asking the community, I would like to hear your opinion on whether you see Kickstarter as a viable alternative to the traditional television studio production model. Is "direct-to-consumer" programing the next big thing after Netflix?
Obviously, you need a loyal fan base to make a campaign successful. But what I see happening here is that the producers risk going to the well one too many times. (I for one may not be up for a fourth campaign without seeing results.)
The downside to this model is that you risk pissing off your loyal core while at the same time generating no interest from a broader base.
What do you guys see are the positives and negatives in this process? Can crowfunding be enough to sustain an entire series?
If we all wind up funding what amounts to a pilot for CBS and this does become a series (even if only online) will you be happy with your donation? Would you continue to fund under those circumstances?
Just wondering why all the harsh comments about perks? I donated because I want to see this movie and I want it to be as good as Prelude to Axanar. The perks will appear when they appear.
Excuse me Axanar Productions but didn't the April fulfillment update state that backer perks were sitting on the office floor and that they would be sent out at the beginning of May. Now two months later you are still not ready to send out anything. I am getting very tired of being told something good is just around the corner and then watching the mirage disappear. If you say something stick to it.
BACKERKIT: We ran into a problem with Backerkit and we are trying to resolve it now. We have a solution in place. Stay tuned.
And since all that Backerkit will do is collect information, there is no rush, since we are not ready to send out any perks yet from the Axanar Kickstarter.
Christian: EVERYONE got an email when the digital download was released.
Hi all, I still have not received my backerkit email, have these gone out yet or have I somehow missed it or been forgotten?
On another note, the downloads of Prelude to Axanar is available for more than a month but nobody every bothered telling me. I just discovered it by chance. As not being one of the original Kickstarter backer (pre-order after Kickstarter) I do not get the Kickstarter updates and apparently they do no direct mails. Hmpf!
To everybody, who misses the backerkit. Unfortunately, anytime Alec Peters announces it for next week, it is usually plus a year. This is the bad news. The good news, it *will* eventually happen. One needs a sh*t load of patience, though. Personally, I stopped counting the days and will let myself being surprised. Again: So far they always delivered, it just takes an aaaaawful long time
How do I use Backer Kit? Is there are login I need?
A previous message here states the Backer kit was going out the week following May 23rd. It is now June 13th and I see nothing in my inbox but the regular Kickstarter updates.
As for what Andrew said before, I largely ignore Axanar's e-mails (Kickstarter updates) also because they come so frequently and have been consistently information meant for Prelude to Axanar donors (which I didn't even know was a thing until after I was already an Axanar backer), or podcasts I just don't have the time or energy to listen to.
I just went through all my e-mails since the 23rd, and I see some neat pictures of the set, and something about another kickstarter?
Honestly, as long as you guys finish the film and get me my Blu-ray I'll be copacetic. But if Axanar's production fails, and it turns out to be because of other behind the scenes issues that aren't directly related to the Axanar film I helped fund, I'll be feeling rather hurt and cheated. :(
Regardless, best of luck. I hope Axanar studios brings us the promised film and more classic style Star Trek. Best wishes.
I sincerely hope this movie turns out to be amazing. But this final fundraiser needs to raise several hundred grand again - frankly it's hard to see that happening! Especially since the 2nd fundraiser was called "Star Trek: Axanar", leading us to feel that we already donated to the film. And we are in fact the target donors for the next fundraiser, right? Alec, sending out the backer survey for #2 will be crucial to the success of fundraiser #3.
In the April update we were supposed to start getting our backer perks last month. Boxes of product we're sitting on the office floor and would go out at the beginning of May. Now we are told maybe in a month or two. Backerkick, what's that. Originally slated to go out nine months ago and we're still waiting.
Did we miss the backerkit? 2 1/2 weeks ago you said the Backerkit was going out "this week"... but I haven't seen anything.
Patricia: Please email Diana at firstname.lastname@example.org and she will help you out. But note that your sister must have donated to the PRELUDE TO AXANAR Kickstarter, for which the patches were delivered. No patches have been delivered for the Axanar Kickstarter. Hopefully they will go out over the next 30-45 days. We apologize for the delay, but everything has taken longer than we expected!
I've tried sending a few messages, and though I'm reluctant to bring this up in the regular comments section, it seems the only point of contact.
I backed this project ages ago, and though my sister (who backed at the same level a few days before me) received her patches months ago at the estimated time of delivery, I never received mine at all.
I pledged $35, and this is what's listed as the reward:
The Starfleet "First Fleet Patch. The fifth patch in the series of "Axanar" patches. This all new patch is the second fleet patch in the series and represents the Terran fleet that came out of UESPA.
NOTE: New donors who donate at this level and above in the first five days of the Kickstarter get the previously released "Fifth Fleet - First to the Fight" patch free!
Estimated delivery: Nov 2014
Ships anywhere in the world"
I would really like to get the reward I pledged for, as I've been following the progress of this project with great anticipation!
Billy: The Backer kit goes out this week. It is in review at Backerkit now!
Andrew: I can't fathom how you can say we send out too many emails, then claim you don't know what is going on. We send out detailed emails about fulfillment all the time (Sorry you feel they are banal, but if you read them you would stay informed.
The Backerkit email for Prelude went out a year ago. The Axanar Backerkit emails has yet to go out. If you have questions, contact email@example.com.
Not sure how you mised the Backer
Is there a way to get a new backer kit email sent? I never received one.
So I've missed both Prelude to Axanar and Axanars Backerkit emails (you send WAY to many emails and frankly they're so banal that i ended up ignoreing them)
What do you need from me to get this resolved?
I had the same email problem. I ended up missing about a months worth of updates, including some of my perk releases. I just discovered yesterday that prelude had gotten it's digital release.
For other backers in general: I realized over the last couple of weeks I haven't received any email for Axanar or any other Kickstart projects I am backing since March 2015. So I logged into Kickstarter today to find a banner at the top saying my email wasn't working. I followed the instructions and was able to successfully send a test email to my account. SO hopefully it is working again. No information about why it stopped working.
I to have found the every lingering carrot to be annoying. Of course these things are not so easy to do I get that. Why the Backerkit email cannot go out for people to be able to update their addresses and such is beyond me though. Communication has been frequent no doubt, but it is essentially the same thing, next month, next month, next two months...etc.
You are not an investor, but a donor. In fact Kickstarter specifically states such. If you read any of the numerous updates posted constantly here on Kickstarter, or read on our website, where we post DAILY updates, you would be informed about our progress. I am happy to return your $ 35. Just email me at firstname.lastname@example.org.
First of all, the date of 2014 was a typo. Obviously we weren't going to make the movie in 4 month as and release it on Blu Ray in that time. We have noted this numerous times in the updates we post all the time here on Kickstarter and on our website. I am happy to return your $ 75. Just email me at email@example.com.
If you are a donor, it helps to read the updates we constantly post here Kickstarters which are emailed to you as a donor.
You can read those updates here:
The latest fulfillment update here:
You can also read updates on our website here:
And check our DAILY updates here:
I gave $75 in October and was promised a blue ray for December 2014. I never received one. Either give me the blue ray or my money back.
I view myself as an investor not a donor. As such this project is starting to look like a kickstarter junk bond. One you hope may pay off some day. Yes we were told perk fulfillment would start last year but if you went to another page and scrolled thru all of the updates you would see the 1st update where the entire schedule of perk fulfillment was disavowed.
Please submit support requests to Diana at firstname.lastname@example.org.
when can we ask/know if/how we can upgrade our pledge level?
So, i guess we'll be waiting some more for those physical items huh? :)
Thanks for the update. Live long and prosper.
Live Long and prosper Spock. Leonard Nimoy - Spock passed away today at 83.
Just wondering if we were to submit addresses for perks etc or were we to be contacted? I know there are delays but I have not been contacted for any shipping information. Please advise. Thanks
Everyone should be reading the updates here:
If you read them and think we have not addressed your question, EMAIL us at email@example.com. All emails are answered in 24 hours by the friendly Diana Kingsbury.
One donor complained about too many updates.
Communication is the cornerstone of a Kickstarter. We send out one update on average, every 5.5 days. The biggest problem is people don't read the updates and then complain that they aren't getting any information.
The vast majority of donors seem to love our level of communication, and most engage us on our Facebook pages as well. Axanar has developed a community of fans who share their love of Star Trek. You don't need to be part of that community if you don't want, but don't ask us to minimize our updates because you feel there are too many. Just delete them.
@Travis - I might agree that Kickstarters are potentially a risk. However, when it comes to making a movie, the funding goal is a "best guess" until everything needed to make the movie is accounted for. Just like gas prices fluctuate, prices for property, lumber and FX makeup fluctuates. As the script is finalized, additional needs may surface that weren't required previously. If there's another Kickstarter, I am confident the needs of the production will be clearly spelled out, as they have been for every other Kickstarter related to this project. When that happens, I can then choose to participate or not. No one is forcing me to participate, I do so gladly because I believe in the project. I am not worried about additional Kickstarters to help make this film great. It's the nature of the business. I would be more upset if I donated to the Kickstarters under the assumption that I was going to see a high-quality "Trek" film and got "Salad Fingers" instead. Which is NOT the case here.
@Travis: Actually I'm offering what is plain and simple to read on the main page - no more, no less. What I have outlined are the pure and simple plain text examples of what is being truthfully relayed on the main page and the updates - no more, no less. I offer these examples in such a fashion to let donors know what points I am trying to clarify and what I believe to be true.
You are unsatisfied that the Kickstarter isn't being properly defined to your satisfaction - as a consumer, that is your right and I have no problem with that. HOWEVER, that DOES NOT mean that the information that they have outlined here and in all the updates is invalid just because you "feel" that it isn's satisfactory. Let's be very clear about what is being debated here: YOUR expectations versus what is being PROVIDED. These two aspects are indeed mutually exclusive, but do not validate what you are saying about the project.
I do not agree with you, and as a donor who has been fully satisfied with my experience with this project - I am simply making a clarified case of the points - so that others may have access to both sides of this equation. If you claim that I am offering "poor excuses" I see it differently. I believe that I am simply highlighting what has been stated to the general donor public - and find that information open, rational, clearly categorized and reasonable to my satisfaction.
As far as you have stated, you have grievances regarding the level of transparency to your "satisfaction". You have that right - your money, your opinion. However, as a fan and supporter of this project - I also have the right to debate your claims and provide a clear and positive outline to those who may be in agreement with me.
I agree to disagree with you about your claims - but that is all they are. As far as I can tell, what you claim as me making an excuse has not been associated with any factual data to the contrary. I have made no false claims in any of my statements.
@Norman: All you are offering is poor excuses.
1/2) Yes, they mentioned their budget was only estimated, but there has been no clarification at all. The point is there have been no further updates about an accurate budget at all, or to confirm a second Kickstarter will be required. The real budget should have been one of the first updates in my opinion, rather than the numerous updates trying to flog off more of their other products for sale.
3) You are completely ignoring the fact the delivery dates were known to be incorrect, from the start of the project. It was mentioned in the first update, but the main page was never updated. That isn't related to delays at all, it is clearly misleading anyone who donated after that time. There is a big difference between an incorrectly listed date of November 2014, and the real known date of August 2015 at the time.
4) Kickstarter is always a risk, but it is much worse when even more funding is needed, and there are no updates at all on the real budget required.
All Donors - Please read this very carefully - this may clarify many of the issues that Travis highlights as problematic in his opinion:
This is from the front main page of this Kickstarter:
1. This first Kickstarter will be for the sound stage and set construction. Anything over what we need for that will be applied to the feature production costs. Full details are below.
Point: This statement alleviates any allegation towards statements of this specific Kickstarter being responsible for solely funding this project. As you can see in it's opening description the words "This first Kickstarter..." meaning in plain English that there will be another.
2. PLEASE NOTE (Added 8/24) The response to our Kickstarter has been amazing and because of the help of George Takei, we blew through $ 500,000 and now $ 600,000! We never dreamed we would get close to original amount we said we needed, so we didn't revise the actual production budget, which was created before Prelude to Axanar was even shot. We just did rough budgets for set construction and sound stage, which we have good handles on and hoped we would get enough to cover them. Then, while building the sets and modifying the studio, we would be able to work on a better budget for the actual production and show you our progress on the sets and studio.
Point: Which also has been released as actual point of fact and as the direct response to the success of the aforementioned FIRST phase of this Kickstarter to fund the entirety of the Axanar Full Length Feature Film. Also addressed in the above statement as being the part of the first phase of this project to create a feature film.Based on these two (and there are more in the updates) specific points alone - does prove that there is no basis to accuse that this Kickstarter is not being specific and forthright in it's information that is being relayed to the donor base.
Based on these two (and there are more in the updates) specific points alone - does prove that there is no basis to accuse that this Kickstarter is not being specific and forthright in it's information that is being relayed to the donor base.
3. Each line of each donor level: ESTIMATED (not promised) December 2014.
Point: If this project is not meeting your personal expectation of how a Kickstarter should deliver its product - that is up to you. However, the ESTIMATED timeline is exactly that - ESTIMATED - not fixed, promised, actualized, notarized or in any way a promise of finished or delivered goods because...
4. Risks and challenges (also at the end of the front page)
There are always risks and challenges when making a film - actors dropping out, locations and/or sets not available, unforeseen costs, equipment trouble, etc. In addition, "Star Trek" is a licensed property of CBS and so they have the final say in any Star Trek venture. However, the Axanar team has dealt with CBS and knows the landscape that must be navigated. Every member of the Axanar team is a professional who has proven their skills on other projects and films.
Point: This production. as in all productions Kickstarter or otherwise WILL have unforeseen issues with production and have stated thusly.
If anyone really has a serious issue with this project, then by all means - discuss this with Axanar customer support. But really consider what you are having an issue with because for the most part - and by the points I have outlined above: the information regarding the evolution of this project IS THERE - take the time to read the updates and really understand what they mean.
There is no doubt that the levels of delivery expectation is different from donor to donor. But, the truth of the matter is there is no specific due date for finished delivered goods. There are only estimates, updates and transparent information that is being faithfully relayed in a consistent and organized fashion to this donor base. If you don't agree - then you don't agree. But the facts and the information is there - for everyone to read.
If anyone is having "buyer's remorse" then they should get out. We all run into hard times....I just got my cushy project management position cut and I am "out on the street"...but I'm not taking it out on this production and I'm not asking for my money back. It's OK to change your mind, it's not OK to try and trash the place on your way out.
Axanar Productions has an exemplary team assembling this movie. I am astounded by the quality, professional talent willing to put their experience towards making "Axanar" an independent blockbuster contender. It amazes me that the Axanar team has come this far doing what they have done all in their spare time, with no pay. What they are doing, in the professional manner they are doing it, says to me they believe in this project and want to make sure it is done with as much quality and expertise as possible.
Another commendable thing Axanar Productions does is teams up with independent artists of different mediums, such as composers and model-makers, to create some of their "perk" items, such as the Ares model. This teamwork helps the independent artists get exposure in addition to helping Axanar Productions raise money for the movie and give the donors the opportunity to get specialized, quality, non-mass-produced collectible items. I adamantly support artists of all genres. The Axanar team would have my support just for doing that, supporting other artists.
As for the communication, it is superb. The approach they have taken by making the donors feel involved in the production through email updates, podcasts, vidcasts and social media is unprecedented. The Axanar team truly values their donors and tries their best to make everyone feel like they are part of the process, not just a dollar sign. If you don't like all the updates, setup a filter on your inbox and send them to another folder to read later.
I first donated to Axanar Productions because I was impressed with the Prelude sizzle reel and with the devotion of the team to Trek. I thought the perks would be a cool thing to have but as I received updates and participated in the group's social media pages, I discovered Axanar Productions respects their donors. Getting the perks is a nice thing, but knowing I am helping make this historic production a reality is ultimately the only perk I need.
1) Expect an email soon, about a refund. And I hope more people go for a refund, due to been completely mislead by the project.
2) You could have easily updated the main page of the Kickstarter anytime during the project, to state the correct delivery dates. The main page should have been updated right after the first update, to clearly state the correct delivery dates in a note. The fact that numerous delivery dates were incorrect, and the main page was never updated with any notes, makes it seem like you were out to mislead people right from the start. I have never seen so many perk errors happen in a Kickstarter before, and this isn't your first Kickstarter either.
3) Delays for a large production aren't the real problem, but the expected date seems to keep changing each time it is mentioned (from August 2015, to late 2015, to early 2016 for 18 months). The real problem is this Kickstarter lead people to believe this was completely funded, with an expected date of November 2014 though. Only update #36 briefly mentioned the correct date of late 2015, which was well after the Kickstarter ended. Surely you have noticed several people complaining, when the initial incorrect dates have passed?
4) I doubt it will be made, because you still lack over half the funding. The updates have failed to mention budget errors (i.e. map out a new accurate budget), or the fact a second Kickstarter will be required before any production. The second Kickstarter would be for costs of production and post-production according to Donor FAQ, requiring at least another half million based on budget estimates on main page (so even more I expect). It is difficult to have any faith in a project that misleads people, still lacks complete funding, and keeps getting pushed back even more.
I just wanted to take a moment and speak on behalf of the donors who believe in this project and what this project represents and maybe give some of you a better perspective from a donor who has actually encountered absolutely NO ISSUES with the fulfillment thus far. There are more of us than you think and I believe that if you have an issue with the project - if you approach the Axanar support team calmly and rationally, then your issues may be assuaged.
I would like everyone to at least consider exercising patience and calm when it comes to understanding the complexities of this project.
I have been a part of many Kickstarter projects - some of which have not been nearly as forthcoming, organized and transparent as Prelude to Axanar AND Axanar.
I am a donor - just like all of you. My money is hard earned and not easily parted with...just like you. And like you, I would like to offer my perspective and experience as someone who has invested into this project - just as you have - but has been on the POSITIVE END of the spectrum on both projects since their launch:
- I have read every update and have received ALL perks as listed in what is being released at this time
- I understand that this is done BY FANS FOR FANS - so if there is a delay, I understand as to why
- I have read EVERY UPDATE - and I can assure you - if you can say the same, then your understanding as to why there are delays should have been answered to satisfaction in these reports - which I am thankful for, because it allows me to stay connected with the progress of the project - no matter how long or short the stride.
- I am a Star Trek FAN - not a "perk" fan or a "extras" fan. I am a Star Trek fan and invested in this project because I felt that is the future for Star Trek films. Pure and simple. I know what I will get in the end; the Star Trek film "I" want and one that I feel is what fans will respect. For me, that is worth small delays. Issues happen, real life happens...bottom line - things just happen that will inevitably delay parts of this project and there is NO PROJECT in history that has not suffered the randomness of the unexpected. Roll with it. It's not that big a deal really. Really.
I think this project's level of transparency and organization is incredibly forthcoming and honest of this production. The reporting books for this project are essentially open and the schedule is being reported on a regular and frequent basis. Many Kickstarters don't even report to this level of detail and accuracy at all if ever. I for one am thankful for all of the updates - no matter how large or small because it allows me - a very high level donor - to stay connected to the project and see how the progress is going.
I donated to this project to see more Star Trek - the perks and physical rewards are the cherry on top. I donated because I believe in what this team is doing and what it means to the future of Star Trek. I hope you did because you felt the same way - and hopefully still do amidst your frustrations - which I believe will be abated when the final film is completed - or even when the first few minutes of footage is released. All I can ask from you - or from any fan that feels as you do is to please be patient and allow the process to work. It IS working and the results will be spectacular and in my opinion - quite possible one the best Star Trek films ever made.
Peace and Long Life.
1) I am more than happy to refund your money. Just send me an email at firstname.lastname@example.org.
2) You CANNOT update your main Kickstarter page after the Kickstarter closes. So all corrections/updates are given through our weekly updates.
3) We have said many times we were off in our delivery dates. But are you more interested in our sticking to the delivery dates or making a movie? It seems you care more about the perks, so I am happy to refund your money.
4) If you doubt the movie will be made, you clearly haven't been paying attention. Prelude to Axanar was made in less than 4 months from the finished Kickstarter. A professional quality production, that was 20 minutes long released in only 4 months. And after we published a comprehensive budget so donors knew where their money was going. Now we are attempting to make a full length movie and build a studio. That will take at least 18 months. If you can't be patient, then I will refund your money.
Most donors love our updates and are understanding that things sometimes take more time than planned. We are constantly communicating with them in our Axanar Facebook Group. They are more interested in us producing quality Star Trek than getting their perks on time. Again, if you have no interest in being patient I will happily refund your money.
I'm really starting to wonder if this Kickstarter was designed to get donations, via misleading information for delivery dates. The first update corrects various perk errors, and offers a expected delivery date of August 2015. But the main page was never updated to offer the corrected delivery date, and the majority would have donated after that point based on incorrect dates.
Worse project ever, I'm really getting tired of the contempt your are showing your donors, by just ignoring all comments and giving excuses. It is bad enough the project offered an expected date of December 2014, when you clearly knew it would be late 2015 (Update #36).
There have been barely any real updates, with no updates on the budget, or the fact a second Kickstarter will be required before the movie is even produced. This Kickstarter and the additional PayPal donations would have provided more than enough, given your initial budget estimates, but it doesn't even seem to have actually covered even half.
I'm really doubting the movie will even be produced at this stage, since it very unlikely for another Kickstarter to get a similar amount donated, especially after the continued poor treatment of current donators.