Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
... the website is down! ...
@ B Hamilton: yes ... take the money and run ...
So where are we now? What about BT connection with Android devices? Should we just forget all this story and put it to bin? -_-'
Take the money and run project?
I received everything I ordered, but because my phone and tablet are Android, essentially all I have is a very expensive little turntable. I suppose I could wave the wand around and say abracadabra, but I could do that with a stick.
Surely it can't be that difficult to fix the Android app...
Got absolutely nothing, and I was an early backer. Wrote them multiple times in Chinese too. Lack of customer service is certainly not due to any language barrier.
I just want my wands!
I'm adding my voice to this ever increasing list of complaints. I received a box with the plate and a charging cable but no wand. I've read through this list of comments extensively and tried every email that seemed likely to succeed, as well as contacting them through KS. All the more frustrating because I obviously got something, but not the piece that actually is of any value. So essentially I have backed a project for $100 to get a micro USB cable and a funny-looking coaster. After six attempts to contact them, I think I am calling this one a long cause.
@Abraham, I’m not seeing it being likely that they are monitoring these comments since I’ve been utterly ignored in every avenue I’ve reached out to them and still haven’t received my wand let alone the travel bag
It’s more than a little concerning tbh especially because I know they’ve made the damn thing since I know you have one hahaha
As we’ve discussed privately the thing that makes the most sense is to test the wand itself ASAP and maybe even upload the video to YouTube then link to it here
I’ve not seen this level of poor communication in either quite a while (long enough I don’t have a specific example at hand that I remember clearly) or at all since I started backing projects, it’s confusing because they’ve clearly delivered to at least some of us and tbh it is this sort of stuff that makes it bittersweet and sour when/if it even turns up eventually
Sorry I recorded the unbox video on the 04/07/2018 not the 04/06/2018. I pressed the wrong number by accident. I want my findings to be taken seriously please? Thank you. A. Irish.
Hi I’ve sent an unboxing video to email@example.com and I would like a response please? I received the unit on 25/05/2018 and kept the package in my wardrobe. I unboxed the unit and recorded this on 04/06/2018 to find that there’s no travel bag in the package. Before shipping took place I confirmed, with Dina, if my calculations were correct to include the travel bag with my order from the backerland promotion which reduced the travel bag from $30-$2. This was confirmed to be a correct calculation. I wasn’t happy to find that the travel bag wasn’t in the box and would like you to send me the travel bag please? When I completed the backerkit survey there was $2 remaining - which should’ve been for the travel bag that’s connected to the backerland promotion. Can you take the remaining $2 on the backerkit survey and use this for the travel bag that should’ve been sent with my order please? I’m grateful for your assistance. Thank you. A. Irish.
Honestly, I only received 1 response; which led to the update; and then the other response wasn't really a response and I am back to zit.
Still no reply myself
I’m not sure why that is but I’m not happy with this campaigner, others manage to keep in touch despite communication issues
Release something in another language and include a Google Translate of it, some effort at communication is better than zero communication when things have clearly not gone as well as they could go
So how many of you tried the new email address. How many still have received no answer. Im as patient as they come as well but this is unacceptable. We should not be accepting “communication issues” as an excuse. Could it be a real reason he’s struggling yea sure but that simply is piss poor execution. You decide to put your project on kickstarter. You take peoples money to create project. Somewhere in there you better damn well be sure you can communicate properly and timely with the people who’s money you just took no matter what language you speak or they speak. It really should be item number one on the list for creators to solve. Obviously it is not very high up on this guy’s list. This is over promising and under producing, which unfortunately for most people translates to scam. No i still have not received the printer part of my pledge which by now i am resolved that it either doesnt exist or that im simply not getting. Goodbye hard earned money. Sorry i was foolish with you
Thank you for the info and for reaching out etc as I hadn’t gotten around to it cos I got distracted
Hopefully they’ll contact me soon cos I haven’t received a word or reply in ages
I find it annoying they’ve given us yet another email address though in this update, that’s the 3rd one now plus Facebook and I haven’t received a reply or even had my message read on Facebook yet
I can be patient, I’ve got a history of being patient... but being ignored does not earn patience. I hope they can resolve these communication issues ASAP
Finally an update. I'm willing to believe they're aware of the problem and are working on it. I'll wait patiently for a little longer.
So, language barriers being the primary problem in lack of communication.
I'm willing to take their word for it.
I've been asked by Cory to not refer people to contact him; As I can't delete the message below, please try not to.
The CEO has contacted me; and said he will check on the list of backers to see who hasn't received theirs. I do hope he will update this space soon on this.
I will pass on details when I get them.
It is a SCAM!
I never got my wand as promised! And any answer as well. =( =( =(
I received an email from Yeehaw mentioned ANDROID issues; I suggested they update the page. I am sure they will.
Ran Cory responded to me saying he has contacted the Founder and that he will leave it for 'them' to respond. I do suggest everyone send a message to him so he feels the gravity of the situation.
I also contacted all3dp to update their review.
i actually left a message on ran cory's website already.
there was another website that had reviewed their product that responded to me saying they will ask and update their review.
I’m just thinking how do we get them to engage is all, not for ways to harass them... cos they need to get their butts back here and communicate is all ;)
Ran Cory is listed as a collaborator on both the KS and IGG and seems to be their main marketing guy, and isn’t privatised like Dana Tait/Gillian Franks
Perhaps reaching out to him will give us results or answers?
He has a website:
Whois search for domain details
Showing results for: yeehawwand.com
Original Query: www.yeehawwand.com
Raw WHOIS Record
Domain Name: yeehawwand.com
Registry Domain ID: 2160545621_DOMAIN_COM-VRSN
Registrar WHOIS Server: grs-whois.hichina.com
Registrar URL: http://whois.aliyun.com
Updated Date: 2017-09-08T06:36:31Z
Creation Date: 2017-09-07T14:46:59Z
Registrar Registration Expiration Date: 2018-09-07T14:46:59Z
Registrar: HiChina Zhicheng Technology Ltd.
Registrar IANA ID: 420
Domain Status: ok https://icann.org/epp#ok
Registrant City: Shenzhen
Registrant State/Province: Guangdong
Registry Registrant ID: Not Available From Registry
Name Server: DNS17.HICHINA.COM
Name Server: DNS18.HICHINA.COM
Registrar Abuse Contact Email: DomainAbuse@service.aliyun.com
Registrar Abuse Contact Phone: +86.95187
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>>Last update of WHOIS database: 2018-06-08T15:41:16Z <<<
For more information on Whois status codes, please visit https://icann.org/epp
Important Reminder: Per ICANN 2013RAA`s request, Hichina has modified domain names`whois format of dot com/net/cc/tv, you could refer to section 1.4 posted by ICANN on http://www.icann.org/en/resources/registrars/raa/approved-with-specs-27jun13-en.htm#whois The data in this whois database is provided to you for information purposes only, that is, to assist you in obtaining information about or related to a domain name registration record. We make this information available "as is," and do not guarantee its accuracy. By submitting a whois query, you agree that you will use this data only for lawful purposes and that, under no circumstances will you use this data to: (1)enable high volume, automated, electronic processes that stress or load this whois database system providing you this information; or (2) allow, enable, or otherwise support the transmission of mass unsolicited, commercial advertising or solicitations via direct mail, electronic mail, or by telephone. The compilation, repackaging, dissemination or other use of this data is expressly prohibited without prior written consent from us. We reserve the right to modify these terms at any time. By submitting this query, you agree to abide by these terms.For complete domain details go to:http://whois.aliyun.com/whois/domain/hichina.com
Good sleuthing @Mark ;)
Thanks for the corrected details, I hadn’t dug yet
Still no message of course, they haven’t even read my message and I sent it Monday early morning.
Cheers, I wasn’t tempted to call them myself but I appreciate the heads up
The creators still haven’t logged into KS since Apr 19th now... where IS active? I guess we go to those recent websites Mark listed and similar and make it clear we want some communication please since obviously this is now not being monitored? That’s madness to me and is a really crap way of doing business honestly... I don’t wanna get annoyed here but it’s sort of ridiculous and inexplicable behaviour already at this stage don’t you think?
For anyone tempted to call the numbers listed for the company dont bother. They are not in service
Final digging before I am off to the real world again:
These show the company is alive and kicking; but again not responding.
They also seem to have som elink to a pyramids.com.tw website.
I saw on one webpage their product was available for purchase...so there.
Some further digging; the base company is this one:
Shenzhen Madun Technology Co., Ltd.
The Yeehaw wand was registered under their name:
Details of the yeehaw, which was registered in March:
So 1. its a real thing
2. the company has big issues delivering.
This is the CEO
And their website should actually be us.yeehaw3d.com
The previous one is just a bait click website for their indiegogo campaign, which unsurprisingly lists the wrong website for linking to aka www.yeehaw3d.com which does not work.
And is available here:
This seems to be a 'habit'.
This is the correct website
I messaged Yeehaw on Facebook on Monday and they haven’t read it yet x
Will keep you posted so we can know how long it is taking them to reply.
@Wonderwazek did you try to puch on reset button? because when I received it I had same issue but then I puch reset button and then I have light and so on... Anyway as I have only android products, I have only the lights, BT connection still doesn't work with Android....
I haven't received it yet~ Have you sent the goods to me?please reply
my wand doesn't charge –> there is no light visible –> i can't connect the wand via bluetooth … i think my wand is broken and now i'm not able to draw at all –> I therefore ask you to give your opinion –> will i get a new wand? ( when? ) …
and PLEASE answer my last mail! –> concerning the invoice of this wand
No problems my fellow crowdfunding peeps. I’ll always try and help in any way I can. Genuinely feel free to connect with me one of several ways
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There’s a fantastic group on Facebook that can offer all kinds of advice and insight where you can post and chat with many experienced backers. It’s called The Crowdfunding Scams & Failures Awareness Group (not that I’m willing to call this one just yet). If you check my profile bio on KS (accessible by using a browser not with the app) you’ll see I have a rant and a ‘first comment template’ that I have been working on to post when I first arrive on a campaign. It has links etc to my Facebook, to the group, to backer clubs for extra deals like Abraham and I got the bag thingy for $2 cos we are with Backerland...
Hopefully see a pm or friend request from you both soon and hopefully they react soon to my email and Facebook message
Otherwise I’ll have to screenshot/screenrecord this campaign and make a google Photos album of the evidence so we can post it around to inform future people what our experiences have been
I take a lot of screenshots and screen recordings as I go these days since it’s free unlimited data with google now ;)
Your friendly neighbourhood superbacker,
( ར ₹, ཬ )
Just got the wand ...
Do i NEED the stand &/or thing that goes on top of the ipad ?@?@?
i am guessing ..maybe i can used it .. if i use the rear camera .. but dont see a how to engage the rear camera ?!
Thanks for your comments.
I think part of the reason people don't use the comments is because, at least in the Android app, they are freaking difficult to use. No threads, no sorting, and no searching. Scrolling down to find the start of a conversation takes forever.
Thank you for your reply and thoughts. Very much appreciated.
Hmmm not sure what to think of this but also don’t wanna keep info from others so I’ll just open it to the room
Dina Tait has become Gillian Frank on the sly but if you scroll down a little (there’s only 256 comments so far) you’ll clearly see people have said @dinatait and Gillian is now the answerer, not Dina, and Gillian’s profile is private so...
Shenzhen Madun Technology Co., Ltd., a high-tech company with integrated application ecosystem services covering the R&D, production and printing of 3D printers. As an integration platform, it is built on 3D printers to develop corresponding 3D printing education curriculums and provide 3D printing technology education programs.
Address: Room.509, Building E, ZhiGu Innovation Park, No.4, Yintian Road, Baoan District, Shenzhen, China
Office Hours: Mon-Fri: 9:00-18:00( GMT+0800 )
They also have a contact form at the following:
They also have a small technical support FAQ here, but I’m seeing ZERO mention of the wand, like, a worrying amount of zip all as it’s all about the printer it seems:
I hope this helps everyone, as I say they haven’t signed in at all and their Facebook isn’t even connected... I’m becoming more and more wary of Chinese based Kickstarter tech stuff, I’m seeing next to none of these issues with European Kickstarter’s I’ve been involved with but I am well aware that these problems exist as part of the format and that China is unfairly represented by simply being huge ¯\_(ツ)_/¯
We all need to start demanding regular live-streams and getting companies to commit to communication standards after campaigns are funded and WALKING AWAY whilst CALMLY explaining why if they aren’t met. This sort of stuff only exists because we are not organised or careful and we are not consistent and we keep feeding the machine on a diet of impulse and ‘goodwill’. I’ve made my thoughts on this stuff clear before so I’ll spare everyone a lengthy (lengthier) rant ;)
Until we demand standards we won’t get them because they have zero reason to offer them... following campaigns can look and go ‘wow they just throw money at anything huh?’, and they aren’t wrong
The creators last login says April 19th btw
Reviews and blog posts etc about our experiences as backers are a fantastic idea, as is warning other backers of our experiences
There really needs to be a proper forum/site for this, even just a vote/poll based site where you review and rate specifically crowdfunding projects and bring a lot of the campaign stuff to light. They shouldn’t be able to hide updates from non-backers for example... that seems weird as a choice to me but I’m not saying Yeehaw have done this it’s just something I wouldn’t mind finding if anyone knows of it. Something independent from the cash flow cos these backer clubs are usually getting money so they’re hardly impartial
@Greg (or whoever else may be interested in my rantings 😉),
Honestly I’ve slightly tuned this one out at the minute as I’ve been distracted but the complete lack of communication in these comments since my last comment about not even getting a delivery notification is a huge red flag for customer service, I’m not too concerned about the android issues as android is nearly always less of a focus for startups for whatever reason (actually the reason is simple, there is a huge variability to contend with so Android is more difficult and expensive to give a uniform experience across the board whereas iOS has the benefit, one of the only benefits to Apple imo, of their draconian control over all things iOS; and I’m on iOS myself... yet they haven’t made this clear or offered much resolution and that sucks
It’s sort of making me think they’re overwhelmed and not handling things well at all, I’m not ready to call it a scam or failure yet
but even when/if this thing arrives for me I’m not expecting much of it... I backed out of intrigue and curiosity and cos at the time I thought it was sort of a gamble but one I could afford
In all honesty I recognised that the quality of the produced 3D images was low anyway, it clearly wasn’t demonstrated for finer detailed work... I got it to enjoy the gimmick and to see what is what with a tool like this
I don’t know what to think about their lack of communication or the vocal minority of backers so far but I always try to keep in mind that when the comments explode it is actually usually less than 10% of backers who even utilise the comments, I think I added that up once os it genuinely confuses me how little chat there is and how few the backers are that utilise the comments haha like, who hands out cash for something but doesn’t pop in on the comments? I’ve even suspected there’s a habit of campaigns using advertising agencies to boost their impact in ways that are probably unethical that back with fake accounts then refund themselves etc, but I’m not outright accusing anyone of this it’s just a theory tbh... but we don’t exactly have much if any rights or protections here and this crowdfunding industry is not regulated like retail is. We are not consumers, it isn’t a store etc etc blah blah blah... but what does that mean?
It means we are adventurous investors at best and gamblers at worse and figuring out which is which is very difficult... I’m working on it, but I’m becoming more of a hard ass than I’d care to be as I’m genuinely not that guy typically but hey that’s probably a discussion for another time
Some/a lot of companies neglect the Kickstarter after the funding period, I haven’t even received a delivery notification that I can find and Abraham (who I’m friends with now through KS) has received his item and we are both UK. I shall reach out to them directly but you absolutely should do whatever you think is best to help them turn this communication stuff around, but bombarding them with messages etc just gives them more to do and I dunno, they need to acknowledge that we are their brand ambassadors is what they need to do, cos for every unhappy Yeehaw backer I dare say it equals a whole lot of lost potential customers as we will either never recommend it or we will outright get Internet rage over it as I’ve seen multiple times... but when things go right we freaking cling to KS and IGG and embrace the typical issues
I consider backer trust a far more valuable asset than anything else, I try to explain this and honestly many companies actually listen to me since I started ranting as I do (check my profile comments haha)
I tend to just air on the side of patience though for projects that have passed/funded and take it on the chin when/if things like this go wrong, sorry I can’t give you a more solid answer... if you wanna connect with me we can help each other out, I’m slowly gathering together those people I interact with on campaigns that interact with me etc
I will try to look over everything and I’ll reach out to them and then I’ll let people know what I think/update everyone, I’m normally more engaged with my latest campaign I’m involved in... I sort of forget just how many KS I am waiting for arrival for so it’s actually hard to stay up to date with every single one haha I have a crowdfunding problem I think ;)
It is not good though that we should even be having this conversation, and it isn’t good at all that they weren’t open about Android issues and I’m sorry to hear that those of you that have commented about it are having a hard time =/
Hopefully we get some much needed updates and communication, hopefully it is software based not hardware based... I’ve bought things before that don’t work with my existing tech and it’s always a huge letdown, perhaps selling it is the best option but that’s up to each of you to decide... I know it sucks though, I’ve wasted a lot of effort and cash on disappointment but that’s the game on KS. Genuinely I want to educate people about the fact that crowdfunding is legitimately often a gamble, it has a lot of the hallmarks of such, the good feeling, the risk, unfavourable odds, etc ;)
@Abraham I’d adore for you to do an unboxing video genuinely. I’ll pm you, thanks for the offer
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Also having the connection issue with Android. No response from any of the channels I've tried.
really?! still nothing? pathetic...
Whatever problems, issues, hectic schedules the creators are facing they seem to have forgotten that was our money as backers that allowed them to even get to that point. I think most are ok with delays, hangups, production and shipping issues but just keep us....your backers.....informed. My gut tells me all on here who are disappointed should do the one thing we can do and take to all social media platforms and digital outlets to be critical of yeehaw and provide reviews and feedback so others are not disappointed. What do you think grayson?