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Get ready for brand new adventures in the first ever board game where YOU are the hero!
1000+ minutes of adventure for 1 to 4 players.
Get ready for brand new adventures in the first ever board game where YOU are the hero!
1000+ minutes of adventure for 1 to 4 players.
Get ready for brand new adventures in the first ever board game where YOU are the hero! 1000+ minutes of adventure for 1 to 4 players.
43,733 backers pledged $7,072,757 to help bring this project to life.

WAVE 1 is over – Our conclusions

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Greetings Explorers, 

The first wave of shipping is now coming to a close so it’s time to give you an update on project at the end of this stage. 

We’ll be talking about the delivery process and the lessons that we can take forward into wave two. Additionally, we’ll be talking about the production errors that have been present in the second edition core boxes and the solutions that we would like to propose. 

Before we get stuck in, we’d like to thank all the happy explorers out there that have been eagerly sharing you’re adventures with us, as well as those that have experienced some issues during this phase and have been very patient and courteous with us.

Deliveries 

All distribution centres have now finished sending out Wave 1 content. 

If, by the end of the week, you still haven’t received your rewards that were due in wave 1 (base box, playmat, sleeves, notebook, bone dice) then please don’t hesitate to contact us by email: kickstarter@seriouspoulp.com (please only use this address to contact us and not other means such as Private Messages, Facebook, etc.). 

Overall, the freight shipping from China to the distribution centres went well. There were a few unavoidable delays, mostly due to weather and Customs (especially for the US) as well as an accumulation of problems concerning the Canadian containers. 

On the subject of Canada; during the first campaign, we chose to ship the games via the Atlantic Ocean as it was easier to access the depot of our shipping partners: Snakes & Lattes in Toronto. After a lot of feedback, we decided to ship the rewards via the Pacific and then to the West coast. Sadly, a series of delays at sea and on land cancelled out the time we were meant to save by proceeding as such. We’re currently talking with our freight shipper to determine the best solution for Wave 2. We’ll let you know our decision once it has been made. 

Otherwise, all our shipping partners did great work in respecting the time frame we set. Very few packages arrived damaged thanks to the care that was taken during packing and the extra material used. They were also all very reactive when it came to solving problems that logically occur when sending over 20,000 packages. 

Our thanks to them for their professionalism and dedication. 

After Sales Services and Support 

At this stage we are currently receiving hundreds of messages every day. 

Our Support team is working as hard as they can to reply and resolve any issues as quickly as possible. In the means time we once again ask for your patience as, currently, it may take up to two weeks for us to reply to you if your message is not about delivery issues. 

Production Issues and proposed solution 

With a project the size and complexity of The 7th Continent, it’s difficult to avoid mistakes entirely. Sometimes, the biggest mistakes – precisely because we don’t expect them to happen – are the ones that throw the biggest wrench in your carefully oiled plans. Our insistence of holding to our announced delivery dates for the first wave of deliveries and the pressure that Panda was under to finish printing before the Chinese New Year probably certainly didn’t help either… 

Concerning the second edition of the core box, two distinct issues have surfaced that sadly both ourselves and Panda didn’t notice until we started getting reports from backers that had received their copies. On top of that, the appearance of these issues is relatively random and don’t affect all copies sent out. 

The two production errors identified are a difference in shade on the back of the Action cards as well varying card sizes for certain copies of the game, which of course also has a knock-on effect for those of you that purchased card sleeves. 

Colour

This issue concerns the shade of blue on the back of the Action cards which in some cases can be markedly different. At first, we were led to believe that only four cards were concerned. 

Over the past few weeks however we have been able to collect more information (here, on Board Game Geek, the official forums, etc.). This revealed to us that a non-negligible number of copies, even though it’s impossible to know exactly how many, possess a large amount of Action cards with a visible variation in shades of blue on their backs. These variations can, when not overlooked, influence your gaming experience. 

Size 

The second issue concerns the size of different cards that seems to vary between copies. 

When reprinting the core box, cutting tools for the cards were replaced several times during the print run. A tooling error led to a size difference of 0.1 mm to 1 mm between certain copies as well as, in rare cases, between cards in the same box. 

Sleeves 

Of course, the fact that some cards are up to 1 mm larger explains why some of you have been having issues with your card sleeves. We initially thought that the issue was coming from the sleeves themselves, but it seems that for the majority, the cards are at fault, not the sleeves. 

Therefore, we ask that all those concerned keep their card sleeves as they will be perfectly usable once the card size issue has been resolved. 

Solution 

Both Panda and ourselves take responsibility for these mistakes and offer you all our sincerest apologies for the inconvenience. Staying on schedule is important but it should not be to the detriment of the quality of the product, which is one of the core principals of both Panda and Serious Poulp. 

After a lot of consideration and discussion we have taken the decision, in coordination with Panda, to reprint ALL the cards for the “second edition” core box as well as for the upgrade packs provided to Veteran backers. 

These new cards will follow a new and stricter quality control process that Panda will be putting in to place that will be in accordance with our game’s particularities. This is the best way to correct the difference in shades for the Action cards and be certain that all cards (first and second edition) are the same size. 

These production errors, even if they are annoying, should not stop you from enjoying the copy of The 7th Continent that you have already received. We have decided that the best compromise in terms of time/cost/quality is to have these new cards sent during wave 2 along with the other content. 

Therefore, if you were meant to receive all of your rewards in Wave 2, your package will include all the new cards. 

If you have already received all of your rewards in wave 1, you’ll have the opportunity to request that these replacement cards be sent to you in Wave 2 at no additional charge. Information about how to do so will be included in a future update. 

We will let you know over the coming weeks what impact this will have on the schedule for Wave 2, bearing in mind that our priority is to provide you with an amazing game in both content and material. 

This solution, despite being costly and time intensive, is the one the game deserves and we hope you all agree. 

Once again thank you all for your patience, support and understanding. 

Comments

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    1. Curtiss Cox on May 17

      BreezingThrough - A couple reasons to reprint cards over giving everyone sleeves...

      It's not just the action deck that needs to be corrected, it's potentially the entire game. Not everyone wants to sleeve the entire game, and those that DO, have already purchased sleeves. So sending them more isn't a solution. And in any case, new sleeves won't fix cards that are the wrong size.

      But ignoring that, let's say that's the route they choose... the sleeves would be have to be opaque on one side to cover the color problem (expensive) and a custom size not used by any other game. SP would have to find a partner who will be able to design and produce and package them in time to avoid delaying Wave 2. Not impossible...but more complex to execute than simply getting your existing partner to print the cards again at the correct size and color.

      Lastly, if the color and size problem were the printer's fault due to bad QC, then it's their responsibility to make it right. It may not cost SP as much as we think it will.

    2. BreezingThrough on May 16

      @Schleima On phone so limited ability to copy paste so you will have to look, but second to last paragraph.
      Also I said Maybe, not definitive, maybe a delay. That said... I worked in enough industries to know that this type of reprint, unless done in a different factory, will most likely delay 7th 2nd wave. I am not saying it is, again only maybe, but do be prepared just in case as it is likely and possible. BUT not official as you said yourself.

    3. Jeremy Burke on May 16

      Great communication, and awesome customer service providing all the replacements at no cost. You guys are pros!

    4. Missing avatar

      Schleima on May 16

      BreezingThrough, where have you seen that there will be a delay in Wave 2? I've only read wild speculation from random backers-- nothing official from SP or Jamie directly. As far as I can tell there is no evidence yet to indicate a delay in Wave 2.

    5. BreezingThrough on May 15

      Below comment aside... seeing as their maybe a delay in Wave 2... maybe to help offset some the lost cost, by reopening PM and letting us all (quite a few reqauests for it) get some the expansions we missed...

    6. BreezingThrough on May 15

      I think the best way to fix the colour issue is to just reward everyone enough sleeves to place all skill cards (and item, curse etc) in a sleeve, so that the colour issue is removed and they do not have to lose all that time and effort in reprinting a full game again.
      I maybe wrong, it maybe cheaper to replace the cards then it would be to provide sleeves, but this is a way to fix the issue i feel.

      We have had to place a box over the deck as we caught my son declining a task and using it for a movement and return, because he knew the curse was on top, doing similar things a few times now. When a 12 year old kid as worked out which cards are coming, just from the colour issue, I can understand why this is a concern for others. Can ruin the game when you know you task will fail and "cheat" the game.

    7. Missing avatar

      Sadeq on May 14

      could you unlock the pledge manager for wave 2?

    8. Missing avatar

      neveux on May 12

      Bonjour. Sauf erreur de ma part je n'ai pas reçus de numeros de suivi pour mon colis et je quis dans la wave 1.
      Pouvez-vous m'adresser celui-ci par email svp ?

    9. KBowz on May 11

      My card 777 was wrinkled when I opened my box. I know it does not affect game-play, but it was a bit disappointing. Could I get a replacement for it?

    10. Missing avatar

      norwoks on May 11

      The way of boxing this playmat was not a best idea.
      Hope its possible to straight it up, I put it on the flor to see if it will help, will give You a note in a few days.
      Or maybe somebody solved this problem already in another way ?

    11. Colin Elliott
      Superbacker
      on May 11

      my friend and I had actually noticed the different shade of blue on the back of some of my action cards so it's nice to see that it's being taken seriously :)

    12. Missing avatar

      Francois Ceron on May 11

      i didn't recieve wave 1 , didn't get a trackingnumber or mail from meeple logistics for delivery to belgium....anyone have the same problem?

    13. Missing avatar

      Paul Mason on May 9

      @Vivian Circle, I have the same issue with my game mat. The box idea was nice, but with the folds down the middle the cards never get anywhere near flat, we ended up putting it aside and using just the table! Such a shame having paid for this add on!

    14. Vivian Circle
      Superbacker
      on May 9

      Hi, wonder how I can get a replacement playmat. Mine is unusable. Tried many different ways suggested by forums but still a large bump down the center.

    15. Missing avatar

      Sean Loades on May 9

      Thanks, Serious Poulp! That's after-sales service!

      Will the same consistency be applied to cards from the expansions - i.e., the small-box expansions - along with the core game? I'd hate to see a repeat of the same issue when people start mixing their expansion cards into the core box (assuming that's how the expansions are meant to be incorporated).

    16. Missing avatar

      Marcin Pływacz on May 7

      Do I have to request sth, to get reprints of the cards? I ordered game for me and 6 friends and some of them are not happy with what they got.

    17. Missing avatar

      Athanasios on May 3

      Oh boy, good luck. Time to open my box. I was waiting for a special day... and the good luck is for SP.

    18. Jesse on May 2

      I read the update as every single backer will get a new set of cards in their wave 2 shipment. Anyone without a wave 2 shipment will get new cards if they request them.

    19. Missing avatar

      Martin Aas Andersen
      Superbacker
      on May 2

      @Lufnar We dont need to contact tthem untill a following update tells us too. And yes the update says that all core box cards will be reprinted. They will however only ship them to people requesting them in a method yet to be annocuned (they will tell us how to reuest them in a following update). So yes, you get all new cards, but if anyone havn't got cards issues and still does the reprint request they are kind of a dick (but maybe the request method will include some kind of 'proof of print error' portion). Time will tell.

    20. Missing avatar

      Deane Gainey on May 2

      Ohhh, but so am I.

      It was right under my feet... mine now!

    21. Missing avatar

      Deane Gainey on May 2

      Just an aside from someone enjoying their product...

      Drew card #180
      Turned it over
      Mind blown

      You sir, are a freaking genius

    22. Rhindon
      Superbacker
      on May 1

      @Ho: Email SP (kickstarter@seriouspoulp.com) - they likely won’t see a comment here, and have said in their updates to contact them via email.

    23. Missing avatar

      Ho Phuong Thao on May 1

      Hi, I still not get the Tracking Number mean while our shipping address is in California, US
      Please check and answer me

    24. Missing avatar

      Gozilla2121 on May 1

      I think I have the cards issues described in this update.
      @Lufnar
      I think it will be likely enough just to contact Serious Poulp through KS messaging, in order to get more info on replacement.

    25. Rhindon
      Superbacker
      on April 30

      @Lee: The BGG promos will ship in Wave 2.

    26. Lee Waters
      Superbacker
      on April 30

      Does anyone know what wave the BBG promo cards were to be in? Just curious.

    27. Aiden Eades on April 30

      Thanks @Rhindon I did upgrade to the highest teir ($249) so I could get everything. I'm going to assume that all the expansions will come as part of Wave 2.

    28. Guz Forster
      Superbacker
      on April 30

      Sorry - in my last comment I said that there were no color mistakes in my cards, but as I played the game more, indeed there are visible differences in the cards' back, as in sizes.

      Thank you again SP for being transparent and proposing a clear solution for this!

    29. Russel Porosky on April 30

      That's great, my box had both mis-matched colours on the card backs, and varying sizes (nothing as bad as 1mm, but noticeable when trying to shuffle or square the decks).

      Amusingly, one of my dice also has a pip actually painted on the "2" side to make it look exactly like a "3" unless you look very carefully and notice the lack of indentation on it. Very weird!

    30. Missing avatar

      Lufnar on April 29

      Hi, im bit confused. I got my copy and unfortunately i'm affected with having my action cards being inconsistent with the colors. My sleeves have not yet arrived so i dont know yet if the cards are the right size or not.

      Can someone clear one thing out for me. Are they actually saying that they will replace ALL cards (adventure, exploration/skills etc) for every backer regardless? That just doesnt sound like it can be correct. Because that sounds like you practically get another 'core' game excluding rulebook and figured and stuff and that must make their profits just vanish to produce all that for us.

      Im going to be waiting for another update where they lay out more details. Im also wondering if i need to contact them about my cards.

    31. Jeroen vd H on April 29

      The same with me as Zachary (and other, see BGG). It's not just card size, the sleeve sizes are inconsistent.

    32. Missing avatar

      Deane Gainey on April 29

      My cards were fine; some packs of sleeves were quite a bit tight. I have plenty to work with, though.

    33. Missing avatar

      Thom on April 29

      Hi all,
      I just would like to say I am impressed by Serious Poulp!
      The game is really great, and the support is at the same level!
      I sent an email yesterday, I got a detailed and personalized answer a couple of hours after!
      Thank you Serious Poulp!

    34. Rhindon
      Superbacker
      on April 29

      @Jamie/@SP: There were a number of complaints about the bone dice having a nib on the “1” side that keeps it from laying flat. My dice had this defect, as well. Are there plans to replace them as well?

    35. Rhindon
      Superbacker
      on April 29

      @Aiden: Several ranges of cards do not exist. I expect some will be filled in with expansions, if you got them.

    36. Aiden Eades on April 28

      Random question, I've finally sleeved everything.

      I have tabs for ranges

      500, 550, 600, 650

      But I have cards up to 462, then a big gap, and then 650, several 666 and 777.

      Does this range of cards not exist? Or am I missing something.

    37. Missing avatar

      Zachary Brown on April 28

      It's not just card size, the sleeve sizes are inconsistent.

      Sleeving the main box, I've got 8 complete packs of sleeves that are to small as well as about 10 random sleeves. If I use them it causes the cards to bend (like arch). I tried the same card in other sleeves that fit other cards OK and they fit nicely. You can put the sleeves on top of each other and the ones that feel tight on the cards are visibly narrower.

    38. Tom on April 27

      A friend of mine who backed this failed to fill out the backer kit details. I'm assuming he can just get in on the 2nd wave shipping and wait for October / November to receive the product.

      Meanwhile, I started playing solo and my kids looked on and said they'd like to play too. So having just died, I'll start over again with them. I haven't noticed any size difference, but definitely color differences -- in fact I first thought the advanced skills were a darker blue color but then saw it was more widespread than that. And I've only seen 1 green card that discolored. I also initially thought I was missing a few cards, but then realized that the gap in numbers was intentional.

    39. Missing avatar

      Björn Kindström on April 26

      Where do I send my "I need the new cards" email. Or do everyone get new cards?

    40. V.J.
      Superbacker
      on April 26

      I have to agree that it is not only the cards that are inconsistent, but the sleeves too.

      I have *at least* 5 or 6 packets of sleeves that would not fit *any* card, so am not 100% sure that a replacement set of cards will fix the issue.

    41. Aonline
      Superbacker
      on April 26

      Bishop, I understand sizes affects all cards. I mentioned that and also mentioned I have one of the affected copies. .5 to 1 mm does not affect game-play for non-blue cards unless you are scrutinizing and constantly comparing to other of the same number. I managed to sleeve all current cards, sleeves are also inconsistent, so one has to find perfect fit a few times. I am voicing my opinion, which comes from a place of concern for a healthy margin on a company I want to see grow. It is a comment section, do try to be civil and not target others for making use of the medium for its purpose. Logistically, if we all agreed on blue cards, then that would not need fiddling with specifics, but unfortunately this is not a perfect world and many backers do want a complete replacement. The company made its decision known, we are free to discuss, within this space, about the topics shared in this update.

    42. Missing avatar

      Dereck Joubert on April 26

      Hi,

      I haven't received my copy. I'm in Levis, Quebec, Canada. Is it normal?

      Thanks

    43. Missing avatar

      Benjamin Marvin on April 26

      How long have you guys had to wait for email responses? The update says up to two weeks if "is not about delivery issues", but my issue is that one of my two core boxes wasn't in the delivered box. I emailed Saturday, so I assume it took until Monday to read, but no response yet.

      I've got a sob story, sorta, in case anyone cares! The second box is a gift for my brother that I am flying to visit next week, so I'm going to give him the only copy I have. The delivery timing looked so good for this flight, but sadly I'm left without a copy of my own. (Woe is me! :p )

    44. Michel Godbout on April 26

      @Jack
      Wise man with wise comment. ;-)

    45. Missing avatar

      JMLV on April 26

      Awesome response, I´m impressed with how you are handling this issue.

    46. Jack Harness on April 26

      @Ben & Anthony; Guys, just calm down. SP said that everything should be shipped by the end of the week, and if it isn't they have given you the channels to contact them on.
      If the rest of this kickstarter, and the amazing offer to replace all wave 1 cards, is to go by, then SP really do look after their backers.
      Bear in mind that they have probably shipped upwards of 30k copies of the game, so there is always the chance of a few going awry.
      Having worked in retail for over 15 years, of my favourite mottos is "Judge someone not on when they get things right, but on how they react when things go wrong"
      I would say to give them time and I am sure it will be sorted.

    47. Missing avatar

      Ben Gallagher on April 26

      I will be filling a complaint with Kickstarter if I do not get a response by the end of the day today.

    48. Missing avatar

      Anthony Pilkjaer on April 26

      @Ben Gallagher Same problem here. I have ordered Rookie pledge with some extras but everything was scheduled for wave1. Still no email from Meeple Logistics :(
      I have emailed to Serious Poulp about it but still haven't got any reply...
      My work colleague got his copy last week so they have started shipping.

    49. Bishop Harber
      Superbacker
      on April 26

      The donation idea is amazing!

    50. Bishop Harber
      Superbacker
      on April 26

      @Aonline — please keep up with comments elsewhere. It's not just Blue Cards that are affected. Continuing to repeat the same thing over and over, after those two backers were also corrected on the issue, is not helpful here.