WAVE 1 is over – Our conclusions
The first wave of shipping is now coming to a close so it’s time to give you an update on project at the end of this stage.
We’ll be talking about the delivery process and the lessons that we can take forward into wave two. Additionally, we’ll be talking about the production errors that have been present in the second edition core boxes and the solutions that we would like to propose.
Before we get stuck in, we’d like to thank all the happy explorers out there that have been eagerly sharing you’re adventures with us, as well as those that have experienced some issues during this phase and have been very patient and courteous with us.
All distribution centres have now finished sending out Wave 1 content.
If, by the end of the week, you still haven’t received your rewards that were due in wave 1 (base box, playmat, sleeves, notebook, bone dice) then please don’t hesitate to contact us by email: email@example.com (please only use this address to contact us and not other means such as Private Messages, Facebook, etc.).
Overall, the freight shipping from China to the distribution centres went well. There were a few unavoidable delays, mostly due to weather and Customs (especially for the US) as well as an accumulation of problems concerning the Canadian containers.
On the subject of Canada; during the first campaign, we chose to ship the games via the Atlantic Ocean as it was easier to access the depot of our shipping partners: Snakes & Lattes in Toronto. After a lot of feedback, we decided to ship the rewards via the Pacific and then to the West coast. Sadly, a series of delays at sea and on land cancelled out the time we were meant to save by proceeding as such. We’re currently talking with our freight shipper to determine the best solution for Wave 2. We’ll let you know our decision once it has been made.
Otherwise, all our shipping partners did great work in respecting the time frame we set. Very few packages arrived damaged thanks to the care that was taken during packing and the extra material used. They were also all very reactive when it came to solving problems that logically occur when sending over 20,000 packages.
Our thanks to them for their professionalism and dedication.
After Sales Services and Support
At this stage we are currently receiving hundreds of messages every day.
Our Support team is working as hard as they can to reply and resolve any issues as quickly as possible. In the means time we once again ask for your patience as, currently, it may take up to two weeks for us to reply to you if your message is not about delivery issues.
Production Issues and proposed solution
With a project the size and complexity of The 7th Continent, it’s difficult to avoid mistakes entirely. Sometimes, the biggest mistakes – precisely because we don’t expect them to happen – are the ones that throw the biggest wrench in your carefully oiled plans. Our insistence of holding to our announced delivery dates for the first wave of deliveries and the pressure that Panda was under to finish printing before the Chinese New Year probably certainly didn’t help either…
Concerning the second edition of the core box, two distinct issues have surfaced that sadly both ourselves and Panda didn’t notice until we started getting reports from backers that had received their copies. On top of that, the appearance of these issues is relatively random and don’t affect all copies sent out.
The two production errors identified are a difference in shade on the back of the Action cards as well varying card sizes for certain copies of the game, which of course also has a knock-on effect for those of you that purchased card sleeves.
This issue concerns the shade of blue on the back of the Action cards which in some cases can be markedly different. At first, we were led to believe that only four cards were concerned.
Over the past few weeks however we have been able to collect more information (here, on Board Game Geek, the official forums, etc.). This revealed to us that a non-negligible number of copies, even though it’s impossible to know exactly how many, possess a large amount of Action cards with a visible variation in shades of blue on their backs. These variations can, when not overlooked, influence your gaming experience.
The second issue concerns the size of different cards that seems to vary between copies.
When reprinting the core box, cutting tools for the cards were replaced several times during the print run. A tooling error led to a size difference of 0.1 mm to 1 mm between certain copies as well as, in rare cases, between cards in the same box.
Of course, the fact that some cards are up to 1 mm larger explains why some of you have been having issues with your card sleeves. We initially thought that the issue was coming from the sleeves themselves, but it seems that for the majority, the cards are at fault, not the sleeves.
Therefore, we ask that all those concerned keep their card sleeves as they will be perfectly usable once the card size issue has been resolved.
Both Panda and ourselves take responsibility for these mistakes and offer you all our sincerest apologies for the inconvenience. Staying on schedule is important but it should not be to the detriment of the quality of the product, which is one of the core principals of both Panda and Serious Poulp.
After a lot of consideration and discussion we have taken the decision, in coordination with Panda, to reprint ALL the cards for the “second edition” core box as well as for the upgrade packs provided to Veteran backers.
These new cards will follow a new and stricter quality control process that Panda will be putting in to place that will be in accordance with our game’s particularities. This is the best way to correct the difference in shades for the Action cards and be certain that all cards (first and second edition) are the same size.
These production errors, even if they are annoying, should not stop you from enjoying the copy of The 7th Continent that you have already received. We have decided that the best compromise in terms of time/cost/quality is to have these new cards sent during wave 2 along with the other content.
Therefore, if you were meant to receive all of your rewards in Wave 2, your package will include all the new cards.
If you have already received all of your rewards in wave 1, you’ll have the opportunity to request that these replacement cards be sent to you in Wave 2 at no additional charge. Information about how to do so will be included in a future update.
We will let you know over the coming weeks what impact this will have on the schedule for Wave 2, bearing in mind that our priority is to provide you with an amazing game in both content and material.
This solution, despite being costly and time intensive, is the one the game deserves and we hope you all agree.
Once again thank you all for your patience, support and understanding.