Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Had tried contacting you guys about my 2 units totally not working any more.
Never drop them and was hoping for some reply. Instead I had been getting
promo emails. Please!
Is the app ever going to be updated?
It's always been unreliable, terribly hard to use, and very limited.
I saw some stuff about an update, but that was months ago.
We have received and answered your email. Maybe the reply got lost in transit, here it is:
Is this from all the way back in April/May? I mean, is this the original Kickstarter delivery and you never received it?
If that is the case I think we can safely conclude that it has been lost in transit!
Send me your current address, include a contact number, and I'll get a new one shipped out to you.
I'm not sure why you did not receive the reply. Maybe we have fumbled it, god knows we goof up at regular intervals. But we must fix this. Could you email email@example.com?
Hello, I have tried to send direct emails but am not receiving a response. My Kick was never delivered. The tracking number shows it was never delivered, but the post office can give me no further information except that it would have been returned to your offices by now. Is there an email so I can get a response on how best to resolve this?
Update - Issue was solved by Rift - Thanks guys!
Okay, so after having the kick for about a month, it no longer works. I pressed the reset button and it worked for like a minute.
Tried to connect it to the PC via USB for the firmware update, and it doesn't even recognize the Kick. I put a USB memory card in the PC's USB slot, and it recognized that.
We have done a lot of work on the firmware side to enable WiFi communication and discovery for Android (and more). We have also secured resources to do the development (also called 'a developer' in english) and he starts work on the Android version on September 9. It's frustrating that this has taken so long, but things are moving now.
Hi guys. Just wanted to ask if there are any news about android-support?
If you enter the promo code "backer" when checking out on www.riftlabs.com you get a 15% discount. Make sure you enter the same email address as you used on Kickstarter. Email me on firstname.lastname@example.org if you experience any issues.
Thanks for being a backer! I'll make sure stickers finds its way to you.
Hi I never got my Sticker for $15.00 Funding ....
Also any discount on a Rift ?
Damien, you did not send us your address (i.e. you didn't answer the Kickstarter survey to provide us with your address)
Please contact us email@example.com with your details. Thanks /pauric
I never received a dispatch notice or my Kick lights. please tell me what i need to do.
Hey guys - I sent an e-mail to hello@riftlabs - I think the Wifi hardware in mine isn't working (mind you, I use Android and never bothered to try), but please let me know if you got my e-mail.. I was excited to know there was a new firmware and possibility of connecting to it using Android/Windows devices, but, I believe I have a bad Kick.
Your Kick USB Serial driver on the development page didn't work on Windows 7 64-bit machines... I went ahead and used the following file: http://curiouslynerdy.com/2009/10/usb-communications-device-class-on-64-bit-windows/ and simply replaced the Device List with:
And updated the Strings, of course :p
We're sending you out a replacement Craig, thanks /pauric
Sent an email to support, the Kick only turned on once after charging, never again.. also the charge light is inside the kick and rattles.. not on the top as shown here, like it was never mounted. The one time it did turn on it worked fine with all controls and the software on the iPhone. I am hoping to get it fixed or get a replacement.
Clinton, send an email to firstname.lastname@example.org with your details, you should have received your kick by now /pauric
I haven't received my pledge yet, and no message to say its on its way. Where can we get a tracking number or status on manufacturing ? I'm super excited and can't wait to get these and start posting use cases back to the community. Clint
Michael, contact us at email@example.com and we'll get this resolved for you.
Jan, while we did communicate we put Android development temporarily on hold due to resource constraints there are now a number of 3rd party developers working on solutions. If you still want to sell it and can't find a buyer, contact us and we'll work something out. Our production can't keep up with demand and would consider refurbishing yours for resale. It's not something we've had to do yet so talk to us and we'll work out some details.
Received my 2 Kicks. Neither will connect to the app. The Riftnet wifi appears. The network connection works. But the App never recognizes either light. I've reset both. Have the latest software all around. Tried from my iphone and ipad. No idea what's wrong. Seems unlikely I got two defective units.
The lights do work with the manual switches. Just not the app.
Btw - In my app, the lightbulb icon under the slider (on the left) does not appear. I only knew to look for this from a random youtube review. The 'getting started' page says it's for 'multiple kick control' but I gather that if no lightbulb icon appears, that means the app doesn't see the device at all. Though I'm just guessing since the documentation is not clear.
Definitely a bummer after waiting so long. I'm sure I'll get it resolved but not what I was expecting for an 'out of the box' experience.
Anybody want mine at a discount? (I have no Iphone ...I assumed it worked with Android as well)
fyi everyone, it's best if you contact us directly at firstname.lastname@example.org for the quickest response. Thanks!
I'm still waiting, too. Got my dispatch note on March, 25th. ... living in Germany.
Donnie, the ability to sample video is there.
1) Click the library link on the bottom left of the app
2) Choose the image or video you're interested in - wait for the app to process
3) Choose whether you want a single colour or a stream with the options on the bottom right of the Sampling screen.
Let me know if you have any further questions. Thanks /pauric
I finally received mine and so far so good. Both worked well upon arrival, only one of them seems to have a slight high pitch whine.
The Kickstarter video shows the ability to simulate the lighting of any video stored on your iPhone... did this feature not make the cut, or am I simply missing it?
For Sherman, I was a double wifi backer like you and just got mine yesterday, so they're coming. ;) Although it has a couple quirks, overall I quite like them, I actually ordered another one off their website so I'd have 3.
For Rift, I upgraded (I think) to 1.00, but my charge indicators still remain amber all the time, and I've tried them with a variety of chargers, so not sure what's up there. Since you have the LED's, you should consider using them a bit more. For instance, with the upgrade, you have to press the temp button plus on to enable the USB - why not have that also maybe light up the lights in some pattern to indicate what version it's running? Like the first row is the first digit, second row second digit, etc. Would be handy especially when having more devices. Also, I don't know what kind of battery sensing you have in it, but adding something to get a 'bar graph' on the device itself would be great. Like power up with temp down pressed, and it illuminates one row, red pixels for battery used, green for battery available, making a simple capacity view.
Anyway, haven't played with wifi yet, but just fiddling with the device it's quite nice - very pleased.
I am still waiting ...geeze am I on the last guy list? I paid $280 bucks for two with wifi, I live in California...how hard is it?
Yoshi, we'd prefer if the switching circuit did not make that but it comes down to the cost of components at this price level. Most recording devices (iphone included) will not pick up this frequency in normal scenarios. If you are experiencing issues to the point that you're not happy with the Kick, contact us: email@example.com we'll make it right.
Got my Kick today :)
Not sure if anyone else mentioned but mine seems to make a high pitched whine that's just loud enough to hear from arm's length away. The tone changes as brightness is adjusted. That's not normal is it?
Michael, if you find a diffuser that works well please share that info back with us. Thanks! /pauric
Got the Kick recently and it works great. I just need a clip on diffuser to make it easier on my subject's eyes!
I finally got the firmware updated this past weekend, everything works great now.
Just got my two Kicks in. I really like it. The light coming out of this thing is very bright - no heat, and I like the ability to change the color of the light. Looking forward to the firmware updates and app updates as well.
@Dominik We have some developer info, have a look here http://www.kickstarter.com/projects/1918868829/the-kick-a-pocket-sized-lighting-studio-for-photo/posts/412968
Right now I'm focusing on fixing firmware bugs, bit we'll get some work done on the WiFi communication soon I hope. It is simple to connect to and control the Kick from Windows or Linux, but to connect from Windows Phone or Android we need to do some additional work.
Dominik, sorry yes - firstname.lastname@example.org (doing too many things at once)
Morten will get back to you with details on the API. Some sort of Windows control might be useful. Thanks! /pauric
@Rift: I am a developer, but mainly for Windows/Linux. Don't have any Android experience. But if you have an API documentation I'd love to get access :) - Is "email@example.com" really the correct address? Not an address at riftlabs.com?
Dim3m, we love the photos of the Kick - thanks! /pauric
@Rift & others: I can track the package delivery here in Germany via DHL and it still tells me that the package is waiting to be delivered to Germany - even after it has arrived at my home. It may update later today, but right now the tracking still tells me that it's not even arrived in my country.
Dominik, we have a number of 3rd party developers working with us. We do not have any timeline but things are happening. Please contact us firstname.lastname@example.org if you can develop. Thanks! /pauric
To anyone still waiting and looking at tracking information that says something like 'waiting in Hungry'. What seems to be happening is that the tracking information is only getting updated once the Kick(s) delivered to your address. As far as we know, there aren't any problems with Kicks being stalled in the Hungarian postal service.
Thanks for you continued patience /pauric
Got my two kicks today in Germany. Took 3+ weeks in the post, but now the package arrived.
I don't have an iPhone - I'm using Android - so I remembered your FAQ answer: "Technically you can control the Kick from anything that has a WiFi connection. It is a matter of setting up communication and sending and receiving commands. If you are a developer you can control the Kick from a PC, Mac, Android, an Arduino with a WiFi shield, etc. The Kick has an API for this."
I went straight to your website and tried to find anything about the API. Without any luck so far. Will you publish anything in the near future?
Both my Kicks arrived yesterday and even though I don't own and iPhone any more I still have plenty of uses for these great devices! FYI The Kick Light app works just fine on my iPad. :D
Just got The Kick today in Silicon Valley, CA and I am totally getting a kick out of this light!
I was able to play around with the Kick today. I notice it gets warm when used for about 25 to 45 minutes or so. At some point while i had on for awhile, I had the color to green on the app (Color picker) and took some shots, then noticed the kick flickered to red and blue. And when I tried re adjusting the color on the app (color picker), it was giving me different colors. So I turned it off then turned it on again and it seems to work fine now. Anyways, you can check out my kick here:
Just an FYI - I haven't got my Kicks yet (Hawaii) and I got the tracking from Hungary on the 10th, but no new updates. Not complaining, just informing.
I'v a had my Kicks in hand for a couple of hours now and am very impressed so far, Im looking forward to using them "in anger" next week while shooting interviews for the English Premier League Football TV channel (if circumstances allow!).
I was wondering what the current situation with the Kick accessories (clip, barn doors, intensifier) was? Are they going to be put into production and made available on the Rift Labs website? I'm sure your focus up until now has been purely on getting the units out and supported, but now most have shipped I was wondering if your attention might turn to this?
P.s. thoughts and prayers with all in Boston
I guess I just need to reset it
I've charged the kick. It's green light. But it doesn't turn on
Dim3m, yes the battery is loose, it can't cause any trouble. We specifically designed the Kick so that you can replace the battery yourself. That said, if it bothers you, you can open the Kick and use some double sided sticky tape to stop it moving around.
We follow the mantra "If you can't open it, you don't own it"
Enjoy and let us know if you have any other questions.
Benjamin, contact us directly about iOS6 and 3GS support.
Any news about iPhone 3GS or a objective C sdk so I CAN try to play with it?