Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
We sent a message asking for your phone number a while back. We will need that to put on the customs form for international shipping. If you can send us that info in a message we will send your unit right away.
I haven’t yet received mine and I see you’re selling it on the net. Where’s mine?
Got my two units a while back but feel I should comment now - great product and very happy. These docks are beautiful and make my VR gear fade into the decor when not in use. Very happy and I recommend to anyone with any sort of current VR gear - well done VRGE Team!
One tip with the cables is to not pull them super tight into the controller recess. Give them 1-1.5mm of slack so that the cable moves just a little up and down when the controller is put in and out of the recess. Also check to make sure the cable is facing the proper direction. If you face it the wrong way it will not connect.
The wsken cables are very nice, but yes they are expensive compared to a standard cable.
Got the VRGE and it looks great. Unfortunately, it's very difficult to get the Vive controllers just the right way in there to get charged. Most of the times I'm just pressing down but apparently they are not aligned with the cable.
I wished there was an option for included magnetic cables as they are quite hard to get here in Switzerland or just very expensive.
An answer, thank you.
I just confirmed it.
Was the street; I'm sorry.
Transmitted a message.
Please private message us your phone number to put on the customs form. It was requested a while back but maybe went into your e-mail spam folder.
I cant received.......
That is strange. What we can do is send you an extra metal disc and a one time use super-glue to attach it to the wood part.
Just received mine. Looks great. One issue I have is the top wood piece is missing the left metal contact for the base magnet. The hole with glue is there but the metal piece isn't. I checked the base and the box, nothing. The recess and glue is so clean I think it was just never installed.
Receive mine yesterday.
Fantastic build and was incredibly easy and quick to setup!
Well done team, Best Kickstarter I’ve backed!
Thanks man! We owe it to all of you :) You guys are helping us do something we have always dreamed of.
The hope is we can use the momentum you all have given us and continue creating products for VR\AR
This was probably one of the best kickstarter projects I've backed. Thanks VRGE team for the updates along the way and actually shipping a product within a decent timeframe! You guys rock.
Nice pics of your setup, and thank you for helping us get this product made! :)
Wow, that shipping was quick!
Two pics of a Vive with deluxe audio-strap mounted:
"pseudo" wall: https://i.imgur.com/QQhOYTI.jpg
Needless to say: Love it!
That's great to hear! Glad we could help keep you out of trouble with your significant other ;)
Got mine a couple of days ago, and it works a charm for my Vive! My wife is thrilled that it's not just lying wherever I happen to take it off anymore.
This should not be happening. Are you sure you have the cable facing the right direction?
One thing you can try is to redo the cables and leave just a very small amount of slack in the cable as you route it through the bottom. The cable will then move in and out of the slot about 1mm or so with the controller as you put the controller in or take it out. This tends to give better alignment sometimes. Try that and let me know if it helps.
Received mine! It looks nice, but any tips on fitting the charging cables to the plastic housing? The ends of the provided USB cables don't seem to quite line up with the Vive conrollers, and it's taking chunks out of the bottom of the controller and/or making terrible noises when I put the controllers in the base.
Wicked, good news! Thank you, your communication is stellar!
We should start shipping international units out again today hopefully. We were able to upgrade our DHL account for a better international rate, but it takes a few days to get the account setup to process.
I haven't yet received a tracking number - should I be worried?
Looking good! For the mag cables we tested and sized the holes for these
Many of the ones we tested the magnets fall apart after a while but these two held up nice so we designed around them and the standard cables we ship with the unit.
Love it! I'm using magnetic USB cables and though they could fit slightly better, with a little wiggle they pop right onto the wands and charge away.
Nice setup! You did a great job with the wire routing there! For anyone else wall mounting a single unit I highly recommend a low voltage cable plate and bracket like this one listed below. You will need both the plate and bracket. Its the cleanest solution for the usb charging cables.
Plate Bracket - https://www.amazon.com/gp/product/B00HYHEC38/ref=oh_aui_detailpage_o01_s00…
Covers like these are good as well if you dont want to route the cables behind your drywall - https://www.amazon.com/Wiremold-CMK10-Mate-Cord-Organizer/dp/B0015EA3P2/ref=sr_1_7…
Here is the result
Thanks to TEAM VRGE
Just got the tracking! And I noticed you guys marked it as GIFT! Thank you so much! :D
@ Team VRGE: Congrats for having made this happen! Nice dining room :-) Reminds me of my first days in self-employment... ;-)
Our first order is scheduled to arrive early next week (the holiday pushed back delivery slightly). Once we conduct a quick inspection and take inventory, we plan to fulfill pledges immediately!
Have you guys sent any shipments out yet?
Understood; we will work with you on delivery!
Kickstarter backers are receiving both PSVR and Rift adapters. This was our way of thanking backers for their patience and encouragement throughout this process. Thus, your VRGE dock can accommodate all (3) three major brand platforms!
short question. Is it possible to delay the delivery. I will be in vacation for some weeks and I guess the post office might not keep the parcel long enough for me to pick it up.
Quick question. I purchased a Vive a few months ago. If I already backed the project for the PSVR version, Is it possible to simply buy the adapter pieces for the Vive, or do I need to purchase a whole other unit?
Thank you, very excited as well.
The KS surveys are going out today/tomorrow.
Very excited to enter this next step in our journey!
Hi Jesse V.,
The surveys are going out today/tomorrow.
Yeah, getting a little concerned now.
When are you expecting to send the user surveys? I don't recall seeing it.
We will distribute the backer survey once the first production run has shipped from the supplier's facility. Kickstarter only allows one (1) backer survey to gather addresses. We had several backers inquire on changing their mailing address prior to fulfillment (this is OK), so we thought best to allow as much time as possible.
Our supplier is shipping the first production run next week after a requested QC check (quality control). This first shipment contains all current pledges for our Kickstarter and Indiegogo backers. We held off on issuing the backer survey (to confirm shipping addresses) until product has left the supplier's facility.
We posted an official update this evening to inform everyone of current status.
When will you guys send out emails requesting our shipping info?
Hi guys and gals, in your last update regarding the start of production you announced that you would be getting in touch with your backers regarding their fulfillment details within the next two weeks (starting from that post). I still haven't received any email from you, so can you please give as a quick update on what is currently happening and when we will hear from you?
@Creator Thanks for the update! Good to know where things are in terms of scheduling!
Apologies for not posting an update in a while. We actually just got a response from our supplier last night regarding delivery dates and will be posting an update for everyone tonight.
The quality issues we asked them to fix from pre-production samples we received have all been resolved. The production line will be up and running tomorrow so that is good news. The update tonight will have more info.
@creator can we get an update? Thanks!
We are expecting an update from our supplier at the end of this week, and will post an update and let everyone know the status.
Hey when can we get another update on how things are going? When can we expect shipment of our products?