Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
I've been asking for a refund since February now through Kickstarter as well as Facebook messages. I can see the messages have been read but as yet have had no response at all.
Anyone else hitting the same brick wall?
I shared your campaign as the oldest #KickStarter campaign that is still active :)
I'm probably not alone in my thoughts that it's an extremely "odd coincidence" that James has resurfaced with a lengthy, emotional explanation for his absence when the pressure to boycott the various Cons was pickup up momentum. Waiting years for these pans has made me cynical that way.
It seems as if nagging Dragon*Con worked, otherwise by MERE COINCIDENCE James has finally come back to say hello.
I have added my voice to those messaging DragonCon to get this vendor removed.
I got a quick response to my Dragoncon email.
Tracy Bell vendorrelations@dragoncon. org
12:12 PM (1 hour ago)
Thank you so much for your email. I assure you, we are aware of this situation.
I appreciate the heads up.
Added my voice to Dragoncon.
Boycotting Dragoncon if they allow this guy.
PLEASE come to a con near me so can conveniently slip and fall, taking your table with me and knocking all your shit over. Please.
I have binge-watched all of Game of Thrones - TWICE - since your last update. I reckon I can swing a pan pretty bloody well. I challenge you in the old way. Me versus you. I'll bring my wife's old frying pan (that I was going to replace with this cool KS novelty sword-handled pan you promised us 4 or so years ago - 5?!) Oh, we had another kid. He can talk and play Super Mario now. I might get him to start forging pans. See how he goes, you know.
I got the exact same response - actually would be helpful if DragonCon heard from a bunch of people if they were willing to write the email. May not do anything, but if it helps wake James up, than all the better
Meh...nevermind...might not be worth it. I just got this email back from Dragon*Con. Maybe if enough people complain, something will happen, but probably not.
Thank you for your email. Dragon Con does not tend to get involved between Vendors and member complaints but I will forward your email on. Please let me know that you heard from them.
I'm sorry for your issue with this vendor. I understand your frustration.
I totally agree with John's idea. I just sent the following email to Dragon*Con and I urge all of you to do the same. You can do so here http://www.dragoncon.org/…
Hello. I wanted to send your company an email to let you know that there will be a vender at your Con called "Morlock Enterprises". This company does NOT make good on their sales. They steal money from people and never deliver on their product. I've ordered items from their website and never received them, never received a refund, and never received a reply when I asked about the status of my $100 order--that was placed 3 years ago. I've backed them on Kickstarter and they simply stopped responding to emails about progress--this was over 3 years ago. Morlock Enterprises is an untrustworthy vender, and I truly hope you heed this warning about allowing them to sell their lies and unfulfilled promises at your exceptionally reputable Con. Thank you for your attention and consideration.
Good idea about DragonCon @John - i want James to be successful, but these conventions need to know who they are supporting. James- just do the right thing already, this is beyond silly - refund or finish the project.
Can't believe i forgot about this project. Such great progress for a brief moment... alas
I did too, half a year. Nothing. This was my first Kickstarter project. Of the 87 I've funded I've got everything so far except for 2. This was one.
I've just reported this, because of something-odd years of silence and nothingness from Mr Cant-Make-A-Pan.
I want my stupid pan. Stop being a crumb and make the pans. We trusted and supported your stupid thing, which you clearly suck at. Fulfil your orders... stick to letting yourself down and keep us all out of it.
6 months of silence....wow!
Posted a note on his FB page. Sent an email to Dragon*Con explaining that they have a vendor that takes orders and fails to deliver.
If anyone knows of any other events he is planning on attending, please post them here so people can check on him in person and let potential customers know about his questionable business practices.
Nope. I've been asking for a refund since February through private messages on Kickstarter and Facebook. I've even tried contacting James, his wife and a guy working for them on Twitter.
Not a single reply, despite someone reading the FB message the day I sent it.
Has anyone been able to obtain a refund from James?
It takes no work AT ALL to tell your backers what's going on. 30 seconds. Max.
But what it takes is a backbone. Which James just doesn't have.
When things are going well, he's here. When something goes wrong, he runs away and hides. Oh wait, it's something really serious? Fine. Grow a backbone and TELL US. But here's what we've learned:
James has no backbone. He's spineless, gutless, and has no sense of personal responsibility. At all. We heard from his wife the last time. When he does into hiding like this, he's not logging in at all. He's not even reading what we're talking about. He DELIBERATELY doesn't log into Kickstarter. On purpose. He doesn't want to see what people are saying.
I get it. He's a chicken. With no sense of repsonsibility. Got it. That said ...
I turn to those of you in the COSPLAY convention set, who see this guy on the circuit. In *my* professional circles, people who reject their professional responsibilities aren't welcome. I am *stunned* that your community has given this guy a pass.
I am equally surprised that Kickstarter has given this guy a pass as well. But that's another story.
John Flagg, that is exactly the same response I got about two years ago. Kickstarter is simply refusing to do anything about this at all.
Meanwhile, I got married and bought a house and am now preparing to move across the country since I participated in this BS, oh sorry, KS.
So I reached out to kickstarter and this is the reply I got:
May 5, 11:03 AM
Thank you for following up with us about the status of this project. I’m sorry you’ve been experiencing these issues with communication. We've reached out to the creator with a reminder of their obligations to their backer community, and have forwarded along your concerns and those of your fellow backers. While we're disheartened that they have not yet updated backers on the status of their project, we're unable to force them to do so — it's the creator's responsibility to communicate and complete the project as promised.
Backing a project on Kickstarter is an expression of trust and can help lead to the creation of new and exciting things. But it’s important to remember that sometimes complications arise that might prevent a project from unfolding as planned — or from happening at all. This certainly isn’t ideal, but we hope that creators and backers will try to communicate with each other through these developments.
Although we are unable to offer refunds, we are constantly working to improve the vetting process for creators and thank you for sharing your experience. We hope you’ll continue to be an active member of the Kickstarter community as we learn and grow.
One can only assume that kickstarter doesn't care at this point and we are out the money we paid for this project. Collectively we backed someone who is not going to deliver on his promises.
We've been pretty flexible and patient, man, all told. An update would pretty keen, especially one with hard and fast dates. Thanks, man.
I still hold out hope that one day I will have a pan...but with 4 months since the last update, it's looking less and less likely now...
Bottom line folks is we placed a bet.
We bet James could actually do what he said he could do. We were wrong. He can't.
We bet James had a solid plan for this project. We were wrong. He didn't.
We bet James would be a stand up guy and tell us the truth. We were wrong. He didn't.
We bet James would respect us enough to keep us updated. We were wrong. He didn't.
James bet he could get a lot of strangers to send him money for a concept. He was right. He won.
Seriously!! Where is my handle. It's been years. I'm going to file a complaint with Kickstarter and anyone else that is relevant.
I'd gladly chip in a few dollars towards court costs...
Perhaps a KS campaign to raise funds for taking this guy to the cleaners? :)
Has anyone considered filing an FTC or attorney general complaint? The pattern of this project appears very similar to the court case they settled (money was not used for the given purpose, multiple promises broken, etc).
I'm sick of waiting for something that's obviously never going to happen. 2 months since I asked for a refund now and not even a single response.
I give up. Again.
My continued hope seems to fly in the face of past evidence at this point... I really wish that we could continue to get updates. I've moved twice since I funded this project, but I remain excited about the prospect of one day getting my pans.
I really wish he'd honor his agreements. I've moved across the country since this started, and as I ordered a teflon pan he hasn't even announced a progress report on it ever. Yet he still shows up at conventions peddling his custom made wares. Seriously considering flying out to one of these to confront him in person - I know he does Otakon.
@northernism, I've moved 3 times since funding this....I know the feeling
Oh no! I just realized I might be moving this year. I'll never get my pans! What if he doesn't respond to my need for an address change 3 years later!
I have not given up hope. I really want my pan....still. Please let us know what is happening. It seemed so close.
Has anyone gotten _anything_ from this ks? Anything? Even an email from James?
It's been almost 2 months without an update...come on man, let us know what's going on!
James...you were on a good roll with keeping us up to date. You're slipping, man...it's been almost 2 months. Please just drop us a line, let us know you're still there, and let us know what's going on.
Three years. Half Life 3's coming out before this. Dead project.
Well, it turns out the pans weren't shipped during Christmas, so the missing update didn't affect my vacation plans.
James, any news?
Happy New Years Everyone,
I feel like we have all been pretty patient with this project. At this point we are going on 3 years, can we get an honest assessment on if this will be completed and if so, what time table are we looking at? I'm starting to have serious doubts that this will ever because a reality.
waiting for that update on the 14th or 15th - its the 29th!
In your November 24th update, you said there was a problem with the Rogue, but you were hoping for it to be solved in the following two weeks so that "all the cast iron rewards can ship". I'm wondering if the setback you've had has affected this, or if we can still expect the rewards to be shipped during December.
I'm away on vacation, and my post office wouldn't like me very much if I had a big package of cast iron laying around for a month or so...
I'm seriously impressed with how you've turned this project around and kept going. Keep it up, mate!
Curious about what happened to yesterday's update, so I'll put it out as questions instead:
- How is the webpage coming along?
- More importantly, how is the timeline doing? Do you have any (inaccurate is acceptable here) guess when we will actually get our pans?
Happy Anniversary everyone! We have now been together in this for 3 years!