I would like to update you that I, along with two of our engineers, just returned from a trip to the guitar factory. The great feeling of accomplishment where I see that our dream and our team’s efforts are coming to life is truly exciting.
I know many of you are disappointed by the delays in our delivery. Please take a minute to read through some of the obstacles we have been encountering as we believe that our decisions to postpone shipping were made in good faith and in your favor.
To be more technical, during preparation for manufacturing our QA tested and re-tested all the components. Our QA found that some of the parts we used for our demo and prototype, even though they worked, did not give us best results in mass production, here are a few examples:
1. Switches – We use an electronic component called a switch. The switches we used ensured resistance of 0.6 Ohm which worked perfectly for us, however after ordering all the switches, and even though we used authorized suppliers, we found that they were not stable for our standards and randomly gave us different results. Random measurements sometimes showed higher resistance, the outcome being that for some of you it would work and others it won’t. Obviously, we did not want to release such a product. We were required to search for new switches, threw away the old ones and ordered new ones that have higher dependency and lower resistance levels.
2. USB Port - We found out after the PCB was fully designed and ready for manufacturing, starting in 2019 the European Union forbids the use of the mini USB port we intended to use. The new requirement is a type C USB Port. Since many of you are from that region, we needed to change the design of the boards to match the design of the port output and the plastic design accordingly. Here too the result was changing the PCB and the design of our plastic moldings.
3. Heating – After continuous and rigorous testing in different environments, we found one of the components, in very hot areas, does not behave as it should and gave unstable results. We replaced those components with higher grade components to assure that those of you that live in hotter climate don’t suffer from degraded performance.
These are just 3 examples of some of the many challenges we encountered.
As much as we want to deliver and to see you enjoying OMB products, we want to make sure you are getting quality products that last longer and do not cause problems after just a few months.
Saying that, we are close to delivery, however, I hope you understand after many unexpected drawbacks, we do not want to give a final date until we actually see everything is ready.
We are aware that you are all anxious to get what you paid for therefore we are doing our utmost to deliver without compromising on quality.
It is hard to imagine that just last January a small start-up with a dream to add color and wings to musicians, launched a Kickstarter campaign, won Best Guitar Innovation In Namm 2018 by Music Radar, and with your enthusiasm and support, we are now just a few steps from shipping. I would like to thank you again for your trust and ask for a bit more patience, I can guarantee it will be worth the wait.
Sincerely & Happy Thanksgiving,