Instructions on how to get your shirts
Hello Kickstarter Backers,
Finally, the moment has arrived. That’s right, your Wool&Prince shirts are in the warehouse and ready to be shipped to you. To ensure the correct size gets delivered to the correct address, please take a moment to carefully read through the following.
Tomorrow (Nov 19th) at 3pm est you will receive an email from email@example.com that contains your discount code and the password to our website. Once you receive that email, all you need to do is go to www.woolandprince.com, enter the website password, add your shirt/s to the cart, and checkout using your discount code. (For all you tech dinosaurs out there, see more detailed checkout instructions at the end of this update.)
Well, that's easy. Is there anything else I need to know? Yes, glad you asked.
HOW MANY SHIRTS CAN I ORDER?
If you backed us for 1, 2, or 3 shirts, we kindly request-slash-beg that you redeem for the same number of shirts. You might be thinking “you’re crazy”…but no, seriously: We manufactured a limited supply of shirts. So please, when placing your order, stick with the number you backed us for. Save your dough, because in December, we’ll notify you as soon as we're ready for additional orders.
The retail price of our shirts is $128 each. If you “backed” W&P for 1 shirt, your discount code is valued at $128. If you backed us for 2 shirts, it’s worth $256. And so on...
We’re only fulfilling kickstarter orders right now, but we have a waitlist of customers anxious to get their hands on W&P. We’re opening our website to non-kickstarter backers (the public) starting in December. If you need to exchange your shirt for a new size, we recommend that you process exchanges as soon as possible to ensure your desired size is available.
EXCHANGE AND RETURN POLICY
Domestic customers: If the shirt doesn't fit, start the exchange process here and we’ll get you the right size. You pay shipping to us. We pay shipping back to you. Sounds fair, right?
International customers: Start the international exchange process here. It costs an extra $45 for international exchanges.
Returns for credit: Start the return process here. If we can’t get you a shirt that fits or for some reason you aren't satisfied, we’ll credit your Wool&Prince online account for the value of the shirt. You’ll be able to purchase another W&P product in the future. (That’s right we’re launching new items, including polos and T-shirts).
Your Wool People (a.k.a. Mac, Katie & Mike)
Further checkout instructions:
Tomorrow (Nov 19th) at 3pm est check your email for a message from firstname.lastname@example.org. If you can't find the email, check your other email accounts and check the spam folders (do us a favor and mark us as NOT SPAM and add us to your email contacts).
Find the website password in that email from email@example.com and enter the password when prompted at www.woolandprince.com
Click “THE BETTER BUTTON DOWN”
Select your size and then click "GET IN MY CART". (repeat if you ordered more than one shirt)
Once you have selected all your shirts, hit CHECKOUT.
Fill in your email and billing/shipping info. (We aren't charging you anything, it's just the way our system works.)
Hit the “Continue to Next Step” button.
Enter your discount code and hit apply.
Your total order will adjust to $0.00
Scroll to the bottom of the page and hit the “Complete my purchase” button
You’ll receive a confirmation email once your order is processed and then you’ll receive an email with tracking information once it has been shipped (Shipping information could take a few days based on volume of orders).