Could you tell me when you can start shipping? Thanks!
Sooo, when start shipping?
Dear Sirs... I am sure I have missed the notation, but I am not seeing it... What kind of ETA for US recipients?
I just sent you a message with details
I would also like to order additional bottles. How do I do that?
I have sent you a message
I would like to purchase a 4-pack of bottles but cannot figure out how. I cannot find the MANAGE button anyplace.
Hi, we filled out the form but do not know how to submit the missing shipping fee from US to Germany. Could you please contact us? Thank you! N. & O. Franz
Thank you, it is our manufacturer that is dealing with the certifications. I will find out more. The griddle and the PancakeBot are 2 separate units working independently.
I know just the one on the left side not the one with the square. I realy never have seen such a connector arround here. I can help you if you send me the TUV document to proof it. I will have a talk to them if you want.
My comment is for: Germany, Austria, Switzerland, France, Italy, Belgium, Netherlands, Denmark
Best regards Markus
Thanx for the update. The TüV Plug seems to be strange? Does it have 2 poles or 3? I have never seen such a plug in Europe! And i am selling Electronics! The other one seems to be ok. Does the cable of the left one also fit the cable on the right? The Europlug is for max. 250V and 2.5A only and if you do not need any ground safety connection . Is this enough for the heating plate and everything? If it is just for the bot part it is ok.
Best regards Markus. I realy hope i can use it in the advent season!
The survey was sent out last week.
The below is from the Kickstarter help section
Surveys are sent by the creator only after a project has been successfully funded, and the funding period is over. Some creators send surveys right away; others wait until they’re ready to deliver rewards. If you think you might have missed a survey email, please log in to your Kickstarter account to check — you’ll see a yellow notification bar at the top of the site for any missed surveys. Once you complete a survey, you'll receive an email confirmation that includes a copy of your responses.
What survey? i haven't received one. Thanks
I understand what you mean since I lived in Sweden for a few years. Even most of the items here in USA are similar. I believe this may be a new regulation, I am not sure. While it may not apply to every country, we still need to make the change or it we will get rejected by the organization issuing the certification.
Glad to hear you understand the painful process. It's even harder when you have to get certification for several countries. Also, the pancakeBot and the Griddle have to be tested separately since they are 2 different items. Thank you for your support.
As the Norwegian guy mentioned. I have never seen such a TUV approved connector in Sweden. It is polarized with a flat side in the image, and it just doesn't make sense since you can turn the other end of the connector either way into the wall outlet. We usually have the original round connector on stuff that does not have any metal on it, like radios, AC/DC adapters. If we have something that needs to be safety grounded, we have other connectors, like the one found in computers in the US.
Are you sure the connector wasn't rejected for something else than the physical outlook? The poles being too loose, too small or to close? (that has happened to companies I have worked for with cheap asian connectors)
As somebody currently going through the certification process for two products, I feel your pain. We submitted a product with a power switch that had a 0 and 1 on it and it was rejected because it was only allowed to have a 1, not a 0. These are the types of things and steps in the process that people don't realize are a huge pain - keep fighting the good fight!
Thank you very much! Likewise to you and your family!
Thanks for doing a great job at communicating. Have a great Thanksgiving with your family.
Thanks for letting us know, we just have to comply with the organization issuing the certification.
You do not need to switch power connector for Norwegian customers.
We are doing the best we can. We should have the change requested by the certifications company this week. Hopefully they can approve the changes without us having to wait in the queue again.
I hope we get these before Christmas. I have 6 of them coming to me and want to give them out as presents. Here's to eating pancakes shaped like the Eiffel Tower by New Years.