Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Where is it? No yogurt maker. No news. Money spent long ago. Sure hope this is worth the wait, if I ever receive it.
I received a message from Storebound that the new units "do not necessarily maintain a temperature of 110 degress, if it hit 128 degrees by the 4th hour, that is still OK and it should maintain that temperature for the remainder of the time your yogurt is being cooked. As long as the temperature does not exceed 130 degrees, your yogurt is okay!" I admittedly haven't tried anything but water b/c I am nervous to waste yogurt and milk. Can someone respond on here if you have successfully made yogurt with a machine that goes to 128 degrees? There is a lot on the internet about 110-115 degrees and also that 130 kills the bacteria, but can yogurt be made at 128 degrees just as good as at 110 degrees?
I am ready to write it off.
No unit, no shipping info, no reply from StoreBound :-(
I haven't received mine either. I'm glad I'm not alone (I think). I was under the impression that all the units had been shipped.
I still have not received mine yet.
I have not received any information about the shipping of my unit. Any information would be appreciated
Any chance I will receive my Greek Yogurt Maker at some point? Please check into this and let me know when I should receive it.
Hi Everyone. StoreBound here! Just wanted to let everyone know that 99% of the shipping issues have been worked out. We have been very busy responding to people messaging us for tracking, support, etc... We are thrilled with the amount of positive messages we are getting every day with people telling us the Greek Yogurt they are making is the best they have ever tasted. We are going to continue to be aggressive about follow-up to your private messages so please continue to let us know your thoughts, ideas, experiences and anything we can help with.
@Robert You can definitely use soy. Here is a posting we did a couple of weeks ago about the best non-dairy yogurt recipes. Hope this helps.
@Sherrick, I know what I want for Christmas! They are taking preorders. Thanks for educating me on a new gadget (sounds like fun). I have been contemplating the thermal pots but this looks even more interesting and useful.
Hey @Linda W. you might have missed a really great project for the Sansaire here on kickstarter its their Sous Vide machine. It's the process of cooking food at a very low temperature http://www.kickstarter.com/projects/seattlefoodgeek/sansaire-sous-vide-circulator-for-199 check them out there that's one gadget you don't have lol.
@ Robert, No problem. Seems backers can't directly message each other so while I was thinking I asked a co-worker and she recommended this sites recipe for Soy yogurt. http://www.ellenskitchen.com/clearlight/soyyogurt.html
As for me I'm going to try almond milk, as I have a bunch from smoothy making.
Anyone ever try the alt method of chili pepper stems instead of regular starter? heard about it once but never tried it as I don't eat em.
Dennis Stewart- Thank You for the information.
Because I forgot, you would be adding the thickener of your choice (I'd go with the soy protein myself) while you are first heating the milk, not after.
@Robert, I've made Soy milk based yogurt before. It will be thinner (Runnier) then regular milk based yogurt. You CAN thicken it using about a tablespoon of soy protein. Or starch mixed with a bit of water. Consult a recipe though for exact measurements as I am trying to remember from over a decade ago.
Just got my Dash, can I use
I have contacted them by messaging them via the little envelope at the top of this page.
Why do we need to contact them via email if they are logging in here every day. Are we just being ignored?
Thanks all, guess I too will have to contact them via email@example.com
Not sure how these passed QC before leaving the factory to Storebounds warehouse.
@Sherrick, I just googled. Have you done this before? The temps it said are 131-140 and that is where my first one was.
@Sherrick, what is a sous vide? Is there a kitchen appliance I don't have...say it isn't so.
Hey Kris I contacted them a while back then did so again two days ago by email at info@storebound got a response and my NEW unit shipped out today. So hopefully I'll be making yogurt without the stress of having to watch over it. Could use the old one for sous vide lol.
@ Kris, Btw, those I mentioned were only two of many appliances I had to replace; coffeemakers, toaster ovens, slow cookers, just to name a few.
@Kris, I was in your shoes and do understand your frustration because my first one was too hot. Since I am a kitchen gadget collector I have been through this before. I have been one of the first to try newly manufactured products and it took awhile to get the bugs worked out.
The first was a Redi- Set- Go cooker that didn't heat. The next was a Platinum Express that only heated on one side. In both cases they replaced with new units and they were fine.
My husband has had defective bows, pellet guns and crossbows, in fact one bow blew up and shot an arrow through this wrist slicing the artery. I do know the frustrations but I have far more patience (maybe because I am older) so I know stuff happens. I am sure not just one person assembled them and maybe everyone didn't get it right. I know you will get a working one soon and you will be right up there with the rest of the yogurt addicts. If I don't quit making so many batches I am going to have to go door to door in my neighborhood giving away yogurt. It is a challenge even if the maker is working right because the milk has to be right, culture fresh and active and you have to heat it up slow and cool it down fast to get the best texture. When you get your replacement I am sure you will be on here reporting success. As they used to say in my day, Peace
So looks like you & Dennis are the lucky ones...
Too bad your not in our shoes to feel the frustrations of our unit.
I just try to open up the Yogurt Maker to see if there is an internal adjustment for the temp, but......
There is 1 security screw that prevents me from opening up the unit.
Man I really want this unit to work, so I can prepare it, plug it in, and come back 8 hrs later, instead of sitting and watching the temp to manually turn it on / off to keep the temp steady.
I contacted Storebound for a replacement of this defective unit, but haven't heard back.
So it's up to me to find a solution on my own.
@Kris, Dennis Stewart said his was 108 at 4 hours so I am not the ONLY one. I am sure out of the 1200 there are many who never had a problem.
I made 4 batches this weekend and they were all perfect. I even did one at 5 hrs. and it was 110. I took it out and let it sit on the counter until it cooled so it still cultured for a while after the 5 hrs.
Linda W. is the ONLY backer in here, out of all the backers, that has a Perfectly working Dash Greek Yogurt Maker that is running at 110 degrees perfectly...... claims at 4 hours running, it's at a steady 110 degrees.
Mine at 4 hours is at 123 degrees, using the small container and clear lid.
Still trying to fine a method to keep the temp stay for 8 hrs.
I got my blue unit on Saturday and was very excited. I ran a test batch of water from the tap. 110 degrees at 2 hours, 120 at 3 hours and 128 at 4 hours. I stopped the test and will be contacting Storebound. I was hopeful since I got the unit so late that it would be a new batch but I guess not. I did this with the smaller container and the big clear lid on top of the unit.
Finally received my Dash in the mail today. Was beginning to think I was forgotten all this time. Everything appears to be here. Anyway hopefully I'll be able to use it later in the week. Thanks Storebound I appreciate it.
As I never received one before this, I'd still say yes. It seems that they have addressed some of the issues on the newer production units.
So some people have received their temperature fixed replacement units??
After about four hours it has stayed at 108 according to my probe thermometer. Huzaah! Hats off to you Storebound, and now to gift it as it was intended.
Ok, new cooking probe and everything's all set. Came on with a pleasing bright blue light for the display. Oddly the viewing angle on the screen is better around 25 degrees then looking at head on, for me at least. This works because I can just lean my head down a bit, or put it farther back on the counter. The unit not my head. The buttons move with a nice tactile "click" so I know at what point the press should register with the unit. The timer is easy to work with and you can set a custom time and save it to memory. Only one though, and as long as it's plugged in. This is fine because it will let me do repeat batches with little trouble, just don't unplug it. Now we will see how it does after it has time to heat for a bit.
@Lynda, they have a coupon code YOGURT for 20% off right now. Put it in at checkout. It is valid until 9/17.
@Lynda, good to hear from you. Here is where I bought mine. The first couple of batches after you activate it doesn't look too good but it gets better after a few times. They send you two boxes so you can freeze one if something happens. They are good about replacing if it doesn't activate for some reason. What a difference with fresh cultures that have not been sitting in a store for who knows how long. Thanks for the links, here is mine http://www.culturesforhealth.com/bulgarian-yogurt-starter.html
Really awesome to read your mini story on heirloom Bulgarian culture. Very different! Maybe I would like to try it one day while I'm waiting for white Dash coming in the mail soon.
Is this where you can buy it for starter??
Interesting article on http://fermup.com/blog/homemade-heirloom-yogurt-showdown/
if you make it in the bigger white container it gets a couple of degrees warmer than if you use the smaller one. I think because there is not as much airspace with the bigger one.
Just got our unit, and I'm hoping for the best! Storebound stated in a message with me that it would be one of the newest models and I hope it is, as it has the 05/2013 mark. I have to replace my thermometer but will test run with some water. Hopefully I have some great news later tonight.
I love the Internet but like anything it's powers can be used for good or evil. My opinion is that reviews of small companies can cause great damage if people overreact and post online instead of just dealing with the company. Most small companies don’t have much operating capital so it doesn’t take much to ruin them.
I thought Kickstarter was meant to help a company bring a product to market in a safe environment to produce and possibly tweak the product. It's been fun to get to be part of the process but distressing that while some have claimed Dash used it as a storefront those commenters are actually pointing a finger at themselves by acting like it is a storefront. This isn't a product we "bought" it is a reward for being in on the early stages and taking a chance it may not be perfect in the beginning. Our feedback can help and Dash has been more than receptive to even negative comments.
I am grateful to be a part of the process and especially pleased with all the Dash staff in my dealings with them. As for no feedback for awhile, it is summer, people (even companies) take time off to unwind. Dash has assured backers that EVERY backer will end up with a functioning unit. There were 1200 backers and only some got a defective makers and those are in the process of being replaced.
I am not downplaying the disappointment of waiting and then it being defective but Dash is a reputable company and from my experience they go above and beyond what I expected. If it was me I would have thrown up my hands and just refunded the money and not taken on the added expense of more shipping costs for the replacements.
I got my replacement unit and the temps are perfect, yogurt going in was 100 degrees and coming out was 110 degrees. It is the smoothest yogurt I have ever made. I only incubate for 4.0 hours because I like it mild and use an heirloom Bulgarian culture that is tarter than I like if it goes too long. The good thing about heirloom cultures is they will probably last the rest of my life (okay I am OLD) so I can just use my yogurt and will never have to buy again.
I know everybody loves a conspiracy but some of the comments have actually make me laugh. As one of the recent commenters said he was “all out of tinfoil hats” but I think I know where they went. I am sure this is much to wordy but I have been wanting to say this for quite some time.
Just received my blue unit up in the Hudson's Bay area (check out a map, look north, then keep going north until you hit water). Can't wait to try it out this weekend, as we don't usually see Greek yogurt in our tiny town. I'll comment here on the results.
My unit doesn't turn on. I sent an email yesterday and another today. Hopefully I'll get a response soon.
My unit is defective (too hot). I've sent an email to both the "contact me" method and StoreBounds website - firstname.lastname@example.org. I have not received a response. I understand they are busy, but it's been over a week. They also seem to have abandoned the kickstarter comments page. This is disappointing given their prompt courteous service and contact before the units were sent out.
I got this for my wife for a birthday present since she loves Greek yogurt. However, after trying it out twice, being sure to measure the temperature exactly, we had the first batch that was clumpy, and the second batch was clumpy and amounted to very little yogurt, leaving her with 4 cups of sour milk. I'm guessing it's the same problem as several others on here have mentioned, as she's been following the directions exactly.
I sent the following message to Storebound on Aug 31, and again on Sept 5, but have not received a response. Please get back to me:
Hi, I received a yogurt maker. it looks great, but it was the all Mediterranean blue, and I selected the white with blue rim. How can I exchange the maker? Thanks.
So I'm still waiting on my unit. Any updates? This is a bit ridiculous. It was supposed to be here in July...
I had a defective unit (wouldn't even start). Today Storebound replied to my message and will send a new one. I'm relieved that they don't want the defective one back because that saves a trip to the post office in the middle of my work day. Fingers crossed for the new one!
StoreBound, you need to provide some sort of update for those of us still waiting or a manner for us to request refunds.
@Tyler, see you in the next project, thanks for sharing your thoughts before you head out. :)