Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Thanks for the message! We just emailed you about getting you a refund or some better fitting shirts asap!
I received the replacement shirt about a month ago (I know our previous exchanges were longer ago than that, but I had the replacement shirt shipped to my family in Ohio to save the international shipping charges and waste. Though they shipped me it a bit later than I was expecting). However, the shirt itself still doesn't really fit. The chest is fine but compared to the previous slim's cuffs, are even smaller and quite binding on my wrists and make watching wearing impossible. As a result the shirt has again gone unworn save the initial try-on. Living in Taiwan makes these exchanges quite troublesome for me (and MoS even more no doubt) so I largely resigned this as a failed kickstarter investment, though I quite like the Cores and the Atmos is an interesting one. However, good news hopefully! As I will be visiting the U.S. for the next few weeks. I was hoping that, despite the rather long expiration of time I could have one more exchange for the next size up. And since I'm nearby for a while, I'd be happy to return both of the Apollos I have, still in their new conditions (I'm still quite flabbergasted you let me keep the first one considering its cost, which is considerable, so I will continue to believe in MoS as an honorable company if this request is rejected). I'm hopeful I can still get an Apollo that fits me and realize the MoS brand as a secretly super-capable staple of my formal wardrobe.
Thank you for your time,
So awesome to hear! Thanks Jeffrey!
I've gotta say, the Apollo 2.0 really is an improvement over the first batch! Thanks MoS for the shirts!
John - glad you're coming back for more! We should have more classic fits in stock in 4ish weeks. We'll email everyone once we do. We're making some design changes to the shirts which will be incorporated into that batch!
laha - we have grey Atmos shirts, but, just keep them undercover! Just email Q@ministryofsupply.com to get one. We're working on more patterns - stay tuned!!!
Hi MoS, I love my apollo and my performance and atom shirts. Two questions, A) any chance of a grey performance/atom shirt in the near future? B) any chance of more Apollo shirts with patterns? Anyways, keep up the great work. The shirts look awesome!
Any word on when you might get more "Classic Fit" shirts in stock? I'm waiting to order my other 2 shirts in size L.
Aaron and ProjectMinimal - so pumped to hear you love the shirts!!! Thanks for the support!
Amazing shirts. Thanks MoS for letting me stay classyfied
Great products, received my Kickstarter package and loved it, ordered two more shirts during their December promotion. The undershirts are incredible.
Hi guys, Robert from Germany here, any updates on my shipment? Thanks, Rob
Hi Martin - sorry the sizing didn't work for you! If you email Q@ministryofsupply.com we'll be happy to set you up for a refund!!
Patricia - looks like your shirt was signed for on November 19th. Emailing you now so we can track it down with you and get you into Apollo asap!
i never got my shirt-please let me know what is happening
Wow- Just tried on your Classic Fit and I have to say I doubt your chest sizing on the size chart. I usually am an XL (17 inch neck, 35/36 inch sleeve). According to your size chart that would mean a 45-47.5 inch chest. I usually fit a 46 no problem, but on the XL I got when I pull the buttons together as far as they can go, its 4 inches to short. Given that, I doubt the XXL will even work.
Awesome! Thanks, and Happy New Year :)
Hey Richard! Your shirts shipped on December 20th via USPS tracking number LN381272058US. It usually takes about 2 - 3 weeks to get to international customers, so you should expect yours soon!
Just wondering about my shipment - Need new shirts for the new year :)
Hi... still waiting for my shipment.
Ah Nicholas, we hope you can stop sitting on the edge of your chair soon!!! UPS 1Z1787TT0311303827. HAPPY HOLIDAYS!
Please could I have a tracking number? The anticipation is killing me :D
Congrats on getting the last two out the door! Nap time anyone?
John Burke - thanks SO much for awesome feedback! We appreciate it!
John McGee - Your order was...literally...one of the last TWO to go out (that must be a sign of luck somewhere). Anyways it is en route!! UPS tracking number 1Z1787TT0311303452
John Turner - Thanks!!! We're on it!
Not sure if this is the best place, but I was here checking to see if anyone had already noticed this. I was checking your site to order some more shirts (it seemed some new stock was in) but I keep getting 0 items in my cart and the Cart page shows an error that an item is no longer in stock. But it still lets me select it from the order page.
Looking for a update on my order?
I washed two of my Apollo shirts last night; I just threw them in the washing machine with a full load of other laundry, without bothering to check any washing instructions. I was very interested to see what they would look like after drip drying, and whether they would need to be ironed after they dried.
To my astonishment, after I separated them from the tangle of washing I pulled out of the machine, they exhibited virtually no creases or wrinkles whatsoever. Apart from still being damp from washing, they were completely wearable. I have bought 'iron free' microfiber shirts in the past which didn't come close to living up to marketing claims. These are the first genuine 'iron free' business shirts I have ever owned. I have never experienced anything like these Apollos.
Hey guys, just looking for a status on my order. Thanks!
Hi everyone! We have an amazing update - all orders except about 10 have gone out. So excited to get over 4,000 shirts made, tagged and out the door! What an accomplishment - thanks so much for your support and helping us get to this point.
Hi Nicholas! You were one of the last 25 to go out - lucky you!! Anyways, great news, your order has been "Picked" by our fulfillment center, meaning it will out out in the next 48 hours! Whoo whoo!
Your order went out on November 13th! We're finding that sometimes packages get held up in customs for international orders - looks like this may have happened to you!
We'll email you about getting you a new shirt that hopefully the UK customs doesn't take!
Any update on my order?
Hi Peter! Good news! Your shirt was "Inducted" by our fulfillment center - this means it should go out in the next 48 hours!!
Hi there! Any news on the status of my order?
Thanks SO much John!!! So glad you're happy!
Heads up, we should be getting more shirts in later this week :)
After exchanging my three M Classic Fit for one L Classic Fit I now have a shirt that fits as good as it feels. Just waiting for more shirts to appear online so I can order two more. I have to say you have done a great job with your customer support. Keep up the good work.
I got my atmos Base Layer on thursday last week. It fits perfect and feels also like I hoped. A good example for a successfull kickstarter project.
Now I'm waiting to get my apollo shirt (I backed the premium package).
Is it already shipped? Do you have a tracking number for me?
Thank you in advance.
I've been wearing my performance layers for a week now. They're a highly effective thermal layer when the temperature drops below 20 degrees Celsius. I've worn two Apollos a couple of times now, and they feel utterly luxurious. They're exactly what I hoped they would be. All my cotton business shirts have now been retired permanently.
Hey fellas, any word on whether my order has shipped out yet? Thanks in advance!
Hey Jeri!! You should be getting your shirts in the next day or so. They shipped on the 14th (you were one of the last orders to go out!) and are coming to you via UPS. Tracking number 1Z1787TT0311295373 Cant wait to hear what you think!
So when will I get my shirts????
Alexander - pumped you love them!!! If you have an issue with the grey shadow, email us at Q@ministryofsupply.com and we'll get you in another one. We should have some more inventory up on the site early next week, once we get our last batch of shirts in.
Hi Jon, so glad you like the shirts! Your post made our day :)
Received my apollo shirt and the two base layers today and love them. They fit perfect on me, almost as made by measure. The apollo shirt has a little grey shadow at one point, but I hope to get that washed out.
The apollo shirt is a classic fit L in white. Looking at your website: when can they be ordered again? Currently I find only the ultra slim option in XS.
Tip: Don't ship international orders in individual tubes.
In Sweden we have to pay an "administration fee" to the Post office for every package/tube with custom fees on it. Just picked up four tubes, each with a flat $15 "administration fee" added on to the custom fees. And I'm still missing one or two tubes (and I need to exchange the shirts).
I don't mind paying customs and tax fees, just the extra "administration fees" ;)
My five Apollo shirts arrived today, late like the performance layers due to the address missing a line. Four white shirts, one Oxford. They fit perfectly (Classic fit), and feel absolutely wonderful over a performance layer. I love the texture of the material, and the little touches of quality; trim on the inside of the cuffs and collar beveled cuff edge, well reinforced collar, solid double stitching throughout. I'm really looking forward to trying them out.
Hallo, ich war gestern beim Zoll, um mein Paket abzuholen, da sich eine Rechnung o.ä. nicht an der Verpackung (aber darin) befindet. Bei mir hat der Amazon-Mail-Ausdruck über den Preis sowie die Backer-Mail von Kickstarter ausgereicht. Wenn Deine Bestellung unter 150 € liegt, rechne mit 19 % Einfuhrumsatzsteuer oben drauf. Wenn die Bestellung darüber liegt, kommt noch der Zoll dazu (insgesamt ca. 30 % oben drauf).
Is there a bill that comes with the package? Need that information for the german duty, that now keeps my shirts :-( normally it should be outside at the package but it seems there is no billing information. I would be very thankful for this information. if not, where can I get a bill for my shirts?
Hi all - hopefully no one feels like we're ignoring any comments! Often, we respond to these personally - e.g. Can, just shot you a note with your tracking info. If there's any desire for an exchange, no problem - we want to make sure folks are happy with what they end up with. So shoot a note to firstname.lastname@example.org if you've got any thoughts or desires that are specific to your order. And as always, thank you Kickstarter backer community for supporting us and helping us through our first run of Apollo - helping to make this dream a reality, in true Kickstarter spirit! Happy Holidays, from MoS.
Hi. How can I refund my money for my order?
Any update on the tracking numbers for those who haven't gotten their shirts yet?