Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Got mine today. Didn't have any emails, and I don't seem to be on their list of shipments. Just wanted folks to know the they are real. Look really well done. Too bad they didn't communicate better. Hope everyone gets theirs soon.
Hi! I am backer 1147. This number is in the delivered list. Could please check and let me the status.
To all below, just read what's in the update please. It takes 2-3 days before they get the tracking information for shipments that were made today. So just be patient.
I am backer #1515 and have the same issues as others. Says delivered but I haven't received it or got a tracking number.
I am back #72. I have not received any post tracking information, yet my pledge reward has been delivered? Please advise.
My backer number is 1521 and I have not received anything. Where is the tracking info???
Dear Makeblock Team
Hi, I'm backer #252. It Seems my kit has been shipped, but I have not received anything so far. Could you please send me the tracking number ? Thanks in advance.
@Makeblock, I have not explained well. I still do not have my kit. And now I see the last update of the shipments and the # 102 no sale anywhere either. Please, you can tell me something of my order. Thank you.
@Makeblock, No me he explicado bien. Todavía no tengo mi kit.
Y ahora veo la última actualización de los envíos y el # 102 ninguna venta en cualquier lado.
Por favor, podéis decirme algo de mi pedido.
Hi, I'm backer 1462. Seems my kit has been shipped, but I don't know to which address. Could you please send me a tracking number ? Thanks.
In your update, you include me in the list of "Delivered" backers. I do not have a kit or a tracking number. Was I supposed to have received my kits??
@Makeblock I second the suggestion provided by other backers: please provide a clear timeline with backer number and batch number so we'll know who and when will receive pledges.
Apologies for the delay in getting back to you.I believe you have already received your kit! Hope you enjoy it!
Thank you for your update. Your case is currently under investigation. We will update you with your progress by email. Thanks
Hi, we are pleased to tell you your order has been shipped out already. You will receive it very soon!
Sorry for the confusion. As explained in the email, we have reported your case to our shipping agent. We will keep you update once hearing from them.
@Harrie de Leeuw
Hello, thank you for your feedbacks and sorry for the inconvenience caused to you. As you may know, we ship our products batch by batch, therefore the selection of shipping company is based on the location of most backers of your batch, but we will pay more attention to this next time!
Hey Corey, your delivery has been arranged. We will update you with the tracking number once hearing from our shipping agent. Please check your email every now and then!
@Manuel Valencia Ortega
Thank you for your positive feedbacks. An e-version instruction for neuron all-in-one kit has been forwarded to your email. Please check! Have fun!
Thank you for chasing up. We can confirm that your shipment has been arranged, we will update you with your tracking number soon. Thanks for your patience.
@Raúl González Moya
Glad to hear that you enjoy our kit!
Curious for what other makers doing with our products? Please do not hesitate to share your creativity with Makeblock by joining Makeblock Talk & Share on Facebook at https://www.facebook.com/groups/makeblock/.
We look forward to hearing from you!
Makeblock Neuron Team
I'm backer # 102
I am very happy for all the people who have already received your kit. Your words give me hope that at some point I get my All-in-One kit. And that my students can start using it.
Just received my all one one kit in Brisbane, Australia. I will echo other comments it is a great looking kit and well packaged. I have yet to try anything out as I had to go to work :-( -Wait patiently people it will be worth it.
I love Neuron (B 407 received)
High quality, easy to use, a lot of sensors & devices, it is great, but it lacking of documentation.
Backer 1362 When can I expect my shipment?
I received my All in One kit as well (backer 239) today via Fedex. I did not have prior email or anything, so it was a pleasant surprise.
The kit looks great! Packaged very nicely in a neat box with major components laid out on a "menu" with designated cutouts to hold them. My kids have tried a few combinations and I've tried the iPad app and it has been fun.
My All-In-One kit was delivered today via. Fed Ex. I hadn't received any shipping notice, so it was a pleasant surprise.
So far, the kit looks amazing! Everything looks well made and has been easy to use. My 8 year old son (for whom this was backed) has quickly picked up how to use most of the components. The delays were a bit frustrating, but seeing how well everything is working, I feel it was worth the wait.
Hopefully everyone still waiting starts receiving theirs soon.
I just got mine in Los Angeles. So many pieces :) ... unfortunately missing one, had empty box and found that the laser pointer was missing... :( All I can say is do an inventory when yours arrives!
Got the All-In-One kit today. Had to pay 118 euro to DHL. Why was description 'Light Wizzard Kit' and not 'educational set' or 'computer'? VAT would have been much less. Why for unit value '375' visible without USD visible? Now I paid VAT and costs based on euro. Next time do more research on what is the best way to ship the product. E.g. paying VAT on advance would save a lot of costs.
Backer 1306 When can I expect my shipment?
Backer 1307. Just received delivery of Neuron All In One Kit. Time to see what this is all about
Hi team I have been advised that the shipment of my order has been returned to the shipper by DHL as it was not shipped correctly and had declared batteries which it was not certified for under the term of the particular shipment class. Please advise what the status of my order is and how you are going to complete this. FYI I had already been contacted by our customes department and had paid the clearance fees......
Backer 1297. Still anxiously awaiting. Honestly not sure when I should be getting it, but still very excited.
Why on earth did I just get a message from DHL saying I need to pay a fee of 120 euros?
And why does it say I am getting the light wizard kit, while I backed the all-in-one?
Yep, no word about shipment. Makeblock has gone dark.
I am backer #206.
You have a great product, no doubt. I know you have to set your quality standards high, to meet expectations and demands. I understand how tough it is to come up with a product like yours. All I expect is just a communication as to when will the 1st batch ship out. Your update is a little confusing if #206 is supposed to be 1st batch or 2nd batch. Please help in resolving this. I can wait , I too believe in giving the best product and rushing will not help.
Backer 497, all in one kit: your update on 20 July said it would be shipped, but I never received anything, not even a tracking number. When will you finally ship it?
Kindly check your DM!
I am looking forward to getting your update on the shipment schedule,please.
Where is ur honor? Please tell me why I believed in u then? Would the same thing happen to me also if I just buy LEGO instead of your product ?
When can I expect my shipment?
I don't understand: I was on the first batch list (#202), and I've never received nor Tracking number, not my Parcel, not even an answer to my private message... I would very much like to know where is my all-in-one kit...
Thanks for the update on the shipment schedule, but it could really use a little more detail. For example, can you list the backer numbers that will make up these shipments? For supporters to be left totally in the dark at this point is... unprofessional.
And are these scheduled shipments actually scheduled, as in the production is on schedule and you're actually coordinating for them to be shipped when received, or is it more of a hopeful, you'd like to, if it actually works out kinda schedule. Given how you blew the initial July date with little to no explanation for weeks... I think this is a fair question to ask, and one that really should be answered.
As has been suggested, you really need to hire or assign someone as a community manager to deal with questions in a more complete and prompt manner. My, and by the comments here, many people's direct messages have gone unanswered. And when you do answer questions or give updates, they lack the substance to reassure people that this project isn't going off the rails.
Delays are common and understandable. Lengthy delays combined with silence or vague updates are troubling.
I'm Backer #962 1 Light Wizard & 1 Explorer Kit. When can I expect shipment I don't see Backer # on any that you have listed.
When will it be shipped?
This is ridiculous. Your last update has shipping dates in August. It's almost September. Your lack of communication and disorganization are unacceptable. I would like to know how to get a refund. I'm backer 1143.
Disappointed for the disorder...