Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Kindly check your email.. my issue still not resolved!
Never mind about my last quwstion. I was looking at the MakeBlock app and not the Neuron app
I cannot seem to find the "science lab kit" in the makeblock app. Am I missing something?
Hi @kim ki joong, we're glad you like Makeblock Neuron kit, please contact us via email: email@example.com :) Thank you.
All-in-one kit products are well received.
I try to connect my cellphone and WiFi and then I ask to enter my password. What's your password? I'd like to send my password via email. email address is firstname.lastname@example.org
Hi @David Kantor, we're dealing with your problem already, sorry for the delay in reply, please see our reply via email. :) Hope you receive your Neuron soon and enjoy it.
Another week has passed, now 3 weeks since I contacted company with no response about not receiving my neuron kit. Any ideas what I can do. Funder number 1099
@Josep Vilalta Hi, we've replied to you via mail and please check the mail. If you have any further question, please contact us via mail email@example.com. Thanks so much for your understanding.
@Javier Please contact us via mail firstname.lastname@example.org. Thanks so much for your understanding.
@Igor Nabokov Hi, we've replied to you via mail and please check the mail. If you have any further question, please contact us via mail email@example.com. Thanks so much for your understanding.
Please bring my money back!
I got nothing yet
In Spain Makeblock has begun an advertising campaign of "Makeblock Neuron", even before backers of the new product didn't receive nothing.
This reveals that the previous contribution of the backers, with the bait of receive a new product before the market, is a cheating of Makeblock to bona fides customers & research-development support.
Backer #628 of MakeBlock Neuron.
I've received an email from MakeBlock Spain "firstname.lastname@example.org", offering "the new Makeblok Neuron".
It's really a shame that I'm the backer #628 of MakeBlock Neuron, paid 375,00 $ last April, 19 and until now I just didn't receive "nothing".
Really a shame !!!
Hi, where can I buy new items for neuron. A power unit is indispensable and perhaps I want more modules
Hello Makeblock, my number is 65. Did you send it to me?
Hello Makeblock, backpacker 629.
When will I get my Neuron?
@GRIGORIY NECHAEV Hi GRIGORIY, we are so sorry that for the delay of package and we are trying to track your oder. If there are any updates I will reply to you asap. If you have any further question, please contact us via email@example.com.
Dear Makeblock! I backer number 848. I'm tired of waiting for my Neuron. I wanted to give it to my son for his birthday. Birthday was in October. This is no longer relevant. Please return the money to me.
@algadi Hi algadi, we've replied to you via mail and please check the mail asap, and we are waiting for your reply to move forward to next step. If you have any further question, please contact us via mail firstname.lastname@example.org. Thanks so much for your understanding.
@Josep Vilalta We are so glad that you received your Neuron, and hope you could use it to do more creative things. And don't hesitate to share your works to us. Have a nice day! ;)
@Shang we are trying to track your package and we will contact you as soon as we have the update. If you have any further question, please contact us via email@example.com.
@Noralie Hi Noralie, I've replied to you via message and we are trying best to deal with your case. If you have further question, please contact us via email firstname.lastname@example.org. Thanks for your understanding.
@Drews We are following up the state of your package and we will contact you by email. For more details of your order, please email us via email@example.com.
Hallo Ich bin Unterstützer 1252,
leider warte ich immer noch auf mein Neuro-Set.
Ich habe auch schon mehrfach versucht Kontakt aufzunehmen!!!
Meine Schule will das System eventuell kaufen, aber ohne Probestück läuft da nichts.
Hello, can I please have an actual answer from you guys? I sent multiple messages over the course of more than a month, and got no answer. This is/was a lot of money for me, and I would really like to fix this.
A reply would be appreciated!!!!!
I'm backer 628 and I would appreciate very much your acknowledgement about the shipment to Spain, estimated custom fees, delivery date and Neuron web site customers support. Thanks...
@GRIGORIY NECHAEV Hi，we have contacted you in Sep to ask for your company name for custom clearance, but we have not heard from you since then. Would you reply an email with your company name at your so that we can arrange your delivery soon?
Sorry for the inconvinience caused to you. Hope to hear from you soon.
Kindly respond to my emails... this non responsive attitude makeblock staff are practicing is nothing but a shameful & Disgraceful act !
Hi! I'm backer 848. 18 september you promised to send Makeblock Neuron out and update the tracking numbers to you within the next 2 weeks. Today 21 november.Where tracking number? Where my Makeblock Neuron?
@Andy Arendt The official website of the Neuron is operating normally http://neuron.makeblock.com, please contact us firstname.lastname@example.org if you have any further questions. ;)
Hi, when will the website be ready? I m totally lost on how to use and programm the blocks. The few examples given in the book are no problem.
I really hope I haven‘t wasted that much money. I am really disappointed at the moment.
@Frédéric Heurtaux Hello, Thank you for your message. Could you please email email@example.com for further assistance? Thank you very much!
I confirm some problems encountered by others. The exorbitant customs clearance fee from DHL while shipping costs had already been paid to the kickstarter order.
More than anything, I can not operate the wifi module: the hotspot is invisible on my PC and tablet. With mblock 4.0.4 I can connect to the module with USB, but I can not activate modules with blocks.
I tried a module reset without success. Besides how to do a reset without doc of the module.
I really like makeblock products, but I am disappointed by neuron which I expected a lot.
@Senthil Hello, hope you enjoy the kit. Thanks.
@Stancu Florin Thank you for updating us with the missing delivery information. Your delivery will be arranged soon. Thanks for your patience.
Received the package...Thanks Team...hope to see you in CES again
I am Florin Stancu from Romania ,ilfov , str fizicienilor nr14 bl m4 , tel : +40745026924 and i pay on 24 .04 .2017 for neuron kits and i still waiting to
recevie my kits. bakers number is 1421 ( pledge number) when i recive my kits or my money
@Joris Braakman Hi Joris, sorry for the inconvenience caused. Tarriff issue has been notified at the start of the campaign please refer to the FAQ sector for further details. Thanks for understandings.
@Andris Akmentins Hi, please email firstname.lastname@example.org for further assistance. Thanks
@David Kempton Hi David, thank you for your valuable feedbacks. Our aftersales support team has contacted you via email already regarding your concerns. Thanks.
@Jason Bittner Hi Jason, it has been delivered to you already. We hope you enjoy the kit!
@Senthil Hi, we actually have emailed you a couple times for your missing information for shipment, but we haven't heard from you. Please reply to us with the required information at your earliest convenience. Thanks.
@Charles Goddard Sorry for the situation. Could you please email email@example.com for further assistance. Thanks.