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Neuron Kits starting from $39. Discover our easy-to-use tools for STEM Education.
Neuron Kits starting from $39. Discover our easy-to-use tools for STEM Education.
1,464 backers pledged $367,129 to help bring this project to life.

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    1. Missing avatar

      Scott Moyer about 22 hours ago

      Got mine today. Didn't have any emails, and I don't seem to be on their list of shipments. Just wanted folks to know the they are real. Look really well done. Too bad they didn't communicate better. Hope everyone gets theirs soon.

    2. Missing avatar

      A Kodi 1 day ago

      Hi! I am backer 1147. This number is in the delivered list. Could please check and let me the status.

      Thanks, Anita

    3. Missing avatar

      Yves Geffens 1 day ago

      To all below, just read what's in the update please. It takes 2-3 days before they get the tracking information for shipments that were made today. So just be patient.

    4. AU_Mech 1 day ago

      I am backer #1515 and have the same issues as others. Says delivered but I haven't received it or got a tracking number.

    5. Gene Chouiniere 1 day ago

      I am back #72. I have not received any post tracking information, yet my pledge reward has been delivered? Please advise.

    6. Missing avatar

      Fernando Dietrich 1 day ago

      My backer number is 1521 and I have not received anything. Where is the tracking info???

    7. Missing avatar

      david-olivier tarac 1 day ago

      Dear Makeblock Team
      Hi, I'm backer #252. It Seems my kit has been shipped, but I have not received anything so far. Could you please send me the tracking number ? Thanks in advance.
      Best

    8. Missing avatar

      Raúl González Moya 1 day ago

      @Makeblock, I have not explained well. I still do not have my kit. And now I see the last update of the shipments and the # 102 no sale anywhere either. Please, you can tell me something of my order. Thank you.

    9. Missing avatar

      Raúl González Moya 1 day ago

      @Makeblock, No me he explicado bien. Todavía no tengo mi kit.
      Y ahora veo la última actualización de los envíos y el # 102 ninguna venta en cualquier lado.
      Por favor, podéis decirme algo de mi pedido.
      Gracias.

    10. Adrien Marsaud 2 days ago

      Hi, I'm backer 1462. Seems my kit has been shipped, but I don't know to which address. Could you please send me a tracking number ? Thanks.

    11. Missing avatar

      katie lukas 2 days ago

      In your update, you include me in the list of "Delivered" backers. I do not have a kit or a tracking number. Was I supposed to have received my kits??

    12. Missing avatar

      Tiberiu Szocs-Mihai 2 days ago

      @Makeblock I second the suggestion provided by other backers: please provide a clear timeline with backer number and batch number so we'll know who and when will receive pledges.

    13. Makeblock 6-time creator 2 days ago

      @Catherine Villeret
      Apologies for the delay in getting back to you.I believe you have already received your kit! Hope you enjoy it!

    14. Makeblock 6-time creator 2 days ago

      @Nathan
      Thank you for your update. Your case is currently under investigation. We will update you with your progress by email. Thanks

    15. Makeblock 6-time creator 2 days ago

      @Timothy Gard
      Hi, we are pleased to tell you your order has been shipped out already. You will receive it very soon!

    16. Makeblock 6-time creator 2 days ago

      @Noralie
      Sorry for the confusion. As explained in the email, we have reported your case to our shipping agent. We will keep you update once hearing from them.

    17. Makeblock 6-time creator 2 days ago

      @Harrie de Leeuw
      Hello, thank you for your feedbacks and sorry for the inconvenience caused to you. As you may know, we ship our products batch by batch, therefore the selection of shipping company is based on the location of most backers of your batch, but we will pay more attention to this next time!

    18. Makeblock 6-time creator 2 days ago

      @Corey
      Hey Corey, your delivery has been arranged. We will update you with the tracking number once hearing from our shipping agent. Please check your email every now and then!

    19. Makeblock 6-time creator 2 days ago

      @Manuel Valencia Ortega
      Thank you for your positive feedbacks. An e-version instruction for neuron all-in-one kit has been forwarded to your email. Please check! Have fun!

    20. Makeblock 6-time creator 2 days ago

      @Ulrich Davy
      Thank you for chasing up. We can confirm that your shipment has been arranged, we will update you with your tracking number soon. Thanks for your patience.

    21. Makeblock 6-time creator 2 days ago

      @Raúl González Moya

      Glad to hear that you enjoy our kit!

      Curious for what other makers doing with our products? Please do not hesitate to share your creativity with Makeblock by joining Makeblock Talk & Share on Facebook at https://www.facebook.com/groups/makeblock/.

      We look forward to hearing from you!

      Kind regards,

      Makeblock Neuron Team

    22. Missing avatar

      Raúl González Moya 2 days ago

      I'm backer # 102
      I am very happy for all the people who have already received your kit. Your words give me hope that at some point I get my All-in-One kit. And that my students can start using it.

      Greetings.

    23. Missing avatar

      Gavin Nicholson 2 days ago

      Just received my all one one kit in Brisbane, Australia. I will echo other comments it is a great looking kit and well packaged. I have yet to try anything out as I had to go to work :-( -Wait patiently people it will be worth it.
      Backer 696

    24. Manuel Valencia Ortega 2 days ago

      I love Neuron (B 407 received)

      High quality, easy to use, a lot of sensors & devices, it is great, but it lacking of documentation.

    25. Ulrich Davy 3 days ago

      Backer 1362 When can I expect my shipment?

    26. Missing avatar

      Shih-Hsin Peng 4 days ago

      I received my All in One kit as well (backer 239) today via Fedex. I did not have prior email or anything, so it was a pleasant surprise.
      The kit looks great! Packaged very nicely in a neat box with major components laid out on a "menu" with designated cutouts to hold them. My kids have tried a few combinations and I've tried the iPad app and it has been fun.

    27. Missing avatar

      Chris O'riley 4 days ago

      My All-In-One kit was delivered today via. Fed Ex. I hadn't received any shipping notice, so it was a pleasant surprise.

      So far, the kit looks amazing! Everything looks well made and has been easy to use. My 8 year old son (for whom this was backed) has quickly picked up how to use most of the components. The delays were a bit frustrating, but seeing how well everything is working, I feel it was worth the wait.

      Hopefully everyone still waiting starts receiving theirs soon.

    28. Corey
      Superbacker
      4 days ago

      I just got mine in Los Angeles. So many pieces :) ... unfortunately missing one, had empty box and found that the laser pointer was missing... :( All I can say is do an inventory when yours arrives!

    29. Missing avatar

      Harrie de Leeuw 4 days ago

      Got the All-In-One kit today. Had to pay 118 euro to DHL. Why was description 'Light Wizzard Kit' and not 'educational set' or 'computer'? VAT would have been much less. Why for unit value '375' visible without USD visible? Now I paid VAT and costs based on euro. Next time do more research on what is the best way to ship the product. E.g. paying VAT on advance would save a lot of costs.

    30. Missing avatar

      Carlos Chavez 4 days ago

      Backer 1306 When can I expect my shipment?

    31. Darren Woods
      Superbacker
      4 days ago

      Backer 1307. Just received delivery of Neuron All In One Kit. Time to see what this is all about

    32. Missing avatar

      Nathan 5 days ago

      Backer 771
      Hi team I have been advised that the shipment of my order has been returned to the shipper by DHL as it was not shipped correctly and had declared batteries which it was not certified for under the term of the particular shipment class. Please advise what the status of my order is and how you are going to complete this. FYI I had already been contacted by our customes department and had paid the clearance fees......

    33. Sean Hunter 6 days ago

      Backer 1297. Still anxiously awaiting. Honestly not sure when I should be getting it, but still very excited.

    34. Noralie
      Superbacker
      6 days ago

      Why on earth did I just get a message from DHL saying I need to pay a fee of 120 euros?
      And why does it say I am getting the light wizard kit, while I backed the all-in-one?

    35. Missing avatar

      Timothy Gard on September 12

      Yep, no word about shipment. Makeblock has gone dark.

    36. Missing avatar

      Harish C on September 11

      Hello MB,

      I am backer #206.
      You have a great product, no doubt. I know you have to set your quality standards high, to meet expectations and demands. I understand how tough it is to come up with a product like yours. All I expect is just a communication as to when will the 1st batch ship out. Your update is a little confusing if #206 is supposed to be 1st batch or 2nd batch. Please help in resolving this. I can wait , I too believe in giving the best product and rushing will not help.

    37. Missing avatar

      Gianfranco Scibelli on September 7

      Backer 497, all in one kit: your update on 20 July said it would be shipped, but I never received anything, not even a tracking number. When will you finally ship it?

    38. Missing avatar

      algadi
      Superbacker
      on September 6

      @Creator

      Kindly check your DM!

      Thanks,

    39. Missing avatar

      Yi-tui Chung on September 5

      我的訂單編號#185是第一批出貨名單,但截至目前為止他仍下落不明
      已經開學了,我的課程計畫整個被打亂,可以給我一個回覆嗎?

    40. Missing avatar

      Lilin on September 5

      I am looking forward to getting your update on the shipment schedule,please.
      Where is ur honor? Please tell me why I believed in u then? Would the same thing happen to me also if I just buy LEGO instead of your product ?

    41. Missing avatar

      Cesar Arbulu
      Superbacker
      on September 5

      When can I expect my shipment?

    42. Missing avatar

      algadi
      Superbacker
      on September 4

      @Creator

      Kindly check your DM!

      Thanks,

    43. Missing avatar

      algadi
      Superbacker
      on September 2

      @Creator

      Kindly check your DM!

      Thanks,

    44. Catherine Villeret on August 31

      I don't understand: I was on the first batch list (#202), and I've never received nor Tracking number, not my Parcel, not even an answer to my private message... I would very much like to know where is my all-in-one kit...

    45. Missing avatar

      Chris O'riley on August 31

      @makeblock

      Thanks for the update on the shipment schedule, but it could really use a little more detail. For example, can you list the backer numbers that will make up these shipments? For supporters to be left totally in the dark at this point is... unprofessional.

      And are these scheduled shipments actually scheduled, as in the production is on schedule and you're actually coordinating for them to be shipped when received, or is it more of a hopeful, you'd like to, if it actually works out kinda schedule. Given how you blew the initial July date with little to no explanation for weeks... I think this is a fair question to ask, and one that really should be answered.

      As has been suggested, you really need to hire or assign someone as a community manager to deal with questions in a more complete and prompt manner. My, and by the comments here, many people's direct messages have gone unanswered. And when you do answer questions or give updates, they lack the substance to reassure people that this project isn't going off the rails.

      Delays are common and understandable. Lengthy delays combined with silence or vague updates are troubling.

    46. Missing avatar

      algadi
      Superbacker
      on August 30

      @Creator

      Kindly check your DM!

      Thanks,

    47. Edmond Seal
      Superbacker
      on August 30

      I'm Backer #962 1 Light Wizard & 1 Explorer Kit. When can I expect shipment I don't see Backer # on any that you have listed.

    48. Mark Jaekwang Shin on August 29

      When will it be shipped?

    49. Missing avatar

      Denise Savoy
      Superbacker
      on August 28

      This is ridiculous. Your last update has shipping dates in August. It's almost September. Your lack of communication and disorganization are unacceptable. I would like to know how to get a refund. I'm backer 1143.

    50. Missing avatar

      Howard Liu on August 24

      Disappointed for the disorder...

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