A Big Shipping Update + news on the book!
First, over a dozen folks in the US have had last minute address changes. Some we didn't discover until they were already in the mail. If you recently moved, and believe you didn't change your address in time in our system, please email support at petersengames dot com TODAY ASAP!
The shipping of the plastic sets is slowly but surely moving along. We are in the thick of it, and this means that very shortly the long nightmare will be over and everyone will have their orders! Here is a video our US fulfillment warehouse made over the holiday weekend while they worked to package your orders up:
Here are the details for each region:
Plastic sets still all the way fulfilled, as before.
Many US orders are already out the door. Our shippers say that the last batch of US orders will be out the door on Monday, June 5th. It’s actually a little better than that – they say all orders should be packed up and ready to go by Friday, but Monday will be the next actual pickup available from the couriers. Since they couldn’t begin until Saturday, May 20th (after sorting SKUs, etc.), this means they are handling the entirety of the pick and pack in about two weeks. For a project of this scale that is quite fast!
Note that they do NOT print shipping labels until they are actually picking and packing for your box. Why does this matter? Because when the label is printed, your tracking email is generated. (For example, some fulfillment warehouses print all the labels at the beginning of the process, so you would have an email telling you its on the way, but tracking shows no movement for many days because they haven't actually even packed your order!). Our US warehouse doesn't do that, which means when you get your email, it is going to be picked up by UPS the next morning (or possibly the same day) and will actually be on its way to your home.
Also, note that to expedite shipping, some backers (though a distinct minority) are receiving two separate packages in the US. This is not the case for most orders which should get their entire order in a single box.
Products for orders in Canada are in the process of being freighted to a Canadian fulfillment center. Because of the scale of their operations and the number of Canadian packages they are estimating that Canada backers will have all their orders in the mail by about the same time the last batch of US orders are out the door as well. It is possible US beats Canada by a day or so, but there will not be a significant difference!
Our European fulfillment center had some hiccups in their logistics and they were not able to begin last week as planned (and no, this wasn’t even related to the bad weather or lack of available trucking as explained previously, but a third issue). Ye gads, sometimes I think Nyarlathotep himself is actually cackling at me.
In any case, the first orders for EU should be going out this Friday, in two days. They should, however, be able to send it all out within a few days, once it begins (they are a big operation and fairly fast). You should be expecting tracking emails soon for EU.
Australia is still in a bit of a conundrum. Some orders have been sent, if we have all the SKUs associated with your order. The factory made some errors in how many of each SKU they are supposed to send for each region. There were mistakes in the amount of SKUs per product in US, EU, and Australia. However, it ended up such that Australia had fewer than needed, whereas US and EU had more than they were supposed to have.
Needless to say, this has been an additional bonus problem our shipping manager James has had to deal with.
Now that the US container and EU containers are fully unloaded and counted, we need to freight some products from both EU and the US to Australia in order to be able to fulfill all Australia orders. That will take some time, which means many Australian backers will have to wait a few weeks until they will finally get ALL their rewards.
However, given the delays you've already experienced, we are biting the bullet and sending you partial rewards right now. This will cost us more, but we feel it is worth it to get even a few of your products sooner, rather than have to wait for well over a month to get anything. I will update you when the remaining product arrives in Australia from US and EU, and you will get your remaining SKUs.
If you have any issues at all, please email support at petersengames dot com. But be patient, as James simultaneously handles customer support as well as shipping, and right now he is very busy. He should get back to you in a timely manner, but it may take more than a day.
What about the book?
Our copy editors are working to deliver the entirety of the book on June 15th. When that happens, I will make an update just for backers in which I will share the book's text with you. You will therefore be able to read it, though without the art and layout.
As soon as the layout is done we will of course share it with you immediately as well.
Brain Cylinder #83.7.1